I went with my son to get ourselves our first reptile, a daunting prospect for us as neither of us have ever cared for one before. The staff was so helpful in picking the right bearded dragon for us and getting everything we needed for our new journey and feeling safe caring for this sentient being. Having a species tracing back 250 million years old is amazing - dare say cosmic and little Suzuki is very loved addition to our family. read more

Super nice staff! Especially the worker with the purple hair! So so nice and shared lots of info on the snakes! Thanks for your help and support. A reason why I like going to this place! read more

Despite being one of the farther stores from my home within Modesto, this is my go-to to get feeders for my leopard gecko, Daryl. Their mealworms and dubia roaches are always healthy and alive when I bring them home and Daryl always happily eats them up. While they prepare the feeders, I love to look at the reptiles with my siblings and they're clearly well taken care of. We're always excited to visit here read more

On April 26th I went and purchased two bearded dragons along with all the tanks and accessories. We had the pleasure of having Jess help us. She is very knowledgeable and friendly. We had them put out tanks together so we knew it would be right for our dragons. I absolutely love the set up. I named my dragon Buddy! I feel Buddy is extremely happy in his habitat. These reptiles require live bugs to eat so we go at least weekly to get food for them. Every time we come in we are greeted and helped promptly. Everyone in there is super friendly and knowledgeable. I highly recommend this place!!! On another visit I took Buddy for a spa treatment. He got a bath and the complete treatment. It was a 30 minute procedure and he was pampered from head to toes.... read more

The Serpentarium - Buddy in his habitat!! - Pet Stores Near Me - Modesto, California

I was asked to bring my bearded dragon in Aries my baby girl cause they wanted to see her for what i thought was parasites. Well i take her in and shes checked out by 2 workers the male worker looked and said she has a respitory infection but not in a bad state yet and to take her home and "bake her" basically just turn up the heat and let it clear. My dragon died 2 days later. Come to find out the heat which was properly and safely temp, is a no for resp infections because it basically suffercates them by taking the air they already are not getting much. I lost my baby. I have been grieving so hard cause she was not bad like anyone would think she would die and i was told to do something that basically killed her. They are not vets ill never take anyones advice whos not a vet i dont care if they have 50yrs experience with reptiles they gave me horrible advice that killed my baby cause they were very wrong. I hate this store they are trash. read more

The Serpentarium - Pet Stores Near Me - Modesto, California

They have lizard mites and when I asked for new substrate to replace the amount I bought from them for the lizard they said I could get the "manufacturer price" from $30 to $19 it's cheaper for me to buy it online! read more

Great place to get reptiles and rats. I have been getting rats for a few years from them but recently I had a bad experience, I bought two rats and was given the total so I tapped my card to pay and noticed the total changed, it went up three dollars and the receipt said that charge was for a tip. I normally do tip but I wasn't given an option or choice this time. I tried to reach out via Facebook to see if this is a new policy or something but never heard back. If I do go back I will just pay in cash from now on as this really upsets me that I am being forced to tip someone to do their job. read more

The staff here is amazing n so friendly n they have so much to choose from id give 10 stars if possible

Weird pricing choices. Went in a while back for hoppers. They told me they were sold out, and gave me the largest fuzzies available. But charged me for hoppers. Didn't notice until I got home, but let it go. Went back for small adult mice. I was told "these are our jumbos"...but they were small adult mice. I said "jumbos are a lot bigger than that" and he replied, "I know, but this is the biggest we have". Ok look, just because it's the biggest you have does not make them jumbos. And guess what I was charged for? Jumbos. Ridiculous. Here is a picture of a jumbo next to what they sold me and charged me for as a jumbo. Frustrating, because I really liked this place and the people, but I don't understand their charging practices. read more

The Serpentarium - Their idea of "jumbos..?" - Pet Stores Near Me - Modesto, California

Nice People and they carry Lugarti brands . We love it............ will come back for more supplies! read more

The Serpentarium - Lugarti Bowl size large - Pet Stores Near Me - Modesto, California

I love how knowledgeable the staff is about every question you have. The price on different items are definitely reasonable. If you're into reptiles you should come to this establishment, they will take care of all your needs. read more

The Serpentarium - Good grades pay off - Pet Stores Near Me - Modesto, California

We bought a 4 month old Bearded dragon three weeks ago. He/she has been very healthy since I purchased her. The knowledgeable staff is always willing to help with any questions that I have. Would highly recommend going here instead of those big pet stores. read more

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Cool! Came here with my son who grows aquatic plants. The place is bright and spacious, unlike many pet stores. Terrariums are beautifully planted for display and not too crowded. Worth a visit even if you're just window shopping! read more

Absolutely fantastic! I was hesitant about getting a snake but my daughter has been obsessed from a young age. Jess was amazing! She answered every care concern or question I had. She helped me realize snakes weren't all that bad and we found a little ball python that my daughter fell in love with. She was able to help me get everything I needed for his enclosure and went above and beyond explaining everything. We've had Sam now since February and he is thriving! I can't recommend this place more! read more

Place that actually cares and is knowledgeable on the animals they house. Friendly staff as well. read more

I've been here before and I keep coming back, this is place is awesome, you get many options in reptiles, fair reasonable pricing, and great customer service as in knowledge of the animals. I want to give a special thanks to nicole, Jess, and Laurence, they were very helpful and knowledgeable of the snake I purchased for my daughter, Laurence knows a lot about snakes so it was great, nicole and Jess gave me a good deal, so it was great overall experience. read more

Have always given us all the great service an support to take care of my sons bearded dragon!

This place is the worst place ever, I bought a tortoise pad from this place not only did they try to not give me the website price for the tortoise pad and I had to fight with them about that. But then the tortoise pad did not get hot like it was supposed to so with my receipt in less than 7 days did I take the pad back and they decide to let me know sorry can't give you your money back but you're more than welcome to have store credit and continue to spend your money in our store I would not recommend coming to this store at all. They also don't know anything about tortoises. read more

Quite hot and smelly inside but that's not what is most disappointing. Went in to return a ceramic heater and the person i was met with was sort of rude tone and she said i didnt even need the 100w bulb for my size tank and was making assumptions about my situation and didn't really have good communication skills. I instead traded off the bulb for some repashy gecko food and 100 ct mealworms and 12 ct LARGE dubias (important for later). She then went to check if she had them and left us at the counter so we just looked around and they found us and said i got them. So we went to the front and charged us for debit then we waited for the pay screen to pop up on the card swiper and she said i'll get ur mealworms so we continued to look around and saw such an emaciated malnourished bearded dragon in a tank. She said she could ring us up and we paid. We then waited for her to hand us our items because she only gave back our mealworms then she handed the dubias and food to what i found was a few super small dubias to which i paid extra for to make them large. read more

The Serpentarium - Mine on left are large adults on the right are "large" dubias that i received. - Pet Stores Near Me - Modesto, California

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AmaIng place! We got our little Bowie here back in November. We come her for all his items and they even check him out for a health check. He had issues with his eye and recommended a vet. They are awesome and we love going here! Great prices and they make you feel welcomed. Thank you guys! read more

The Serpentarium - Bowie - Pet Stores Near Me - Modesto, California

We bought our first reptile (a make tomato frog named Potato) from here a few months ago. All the staff are super friendly and knowledgeable. It's fun to look at all of their new animals and terrariums when we go in to pick up feeders for out little dude. I definitely recommend this business. read more

The Serpentarium - He's so full of beans. - Pet Stores Near Me - Modesto, California

Nicole was very knowledgeable and helpful when we needed to set up both a snake and chameleon habitats. She guided us through the process and gave us helpful hints to ensure success. Great selection of both animals and all the supplies. Highly recommended for all your reptile needs. read more

Great staff, very nice helped me get my beardy. They gave us great advice too. My beardy is loving his new home, thanks Serpentarium! read more

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I have been coming here for almost a year now since I got my snake and every time I come in Derick is always so much help I was having problems with my humidity in my snake tank and he helped me so much and now my snake finally had her first full body shed I love this place the staff is always so knowledgeable great place to go for your reptile and for information read more

I've been coming here for the last five years since starting my reptile journey . The staff is always friendly and helpful, especially Jessica! She answers any questions or concerns I may have when it comes to my bearded dragon . I've even boarded my him here a couple of times when I have to leave for extended periods of time. They've always handled him with such care and compassion. read more

The staff is really nice, friendly and helpful! I would do business here for the service alone. I wish they had a larger inventory, but the amazing employees and their love for the job out weigh the lack of inventory. read more

I've been coming here since 2019 and I highly recommend! Great staff and always have been so helpful and knowledgeable!

The Serpentarium chain is my consistent go-to reptile store when i need something for my animals. Although I typically frequent the Stockton and Lodi locations, I was in town and stopped by the Modesto location. Like all Serpentariums, the stores are neat, well-organized, and presentable. (This is unlike a lot of other pet stores that are dirty, musty, and smell of rodent urine and other animal poop...) Ive always had a good experience with service at all Serpentariums and this is no exception. I forget the girl who helped me at this location when I was in last, but she along with the other staff were welcoming, insightful, and quick to get exactly what I needed while I was out doing errands. Wish I took a photo, but I will update this post with one next time I go in! For those considering the Serpentarium, I recommend it wholeheartedly... so much so, I hope you look into their membership packages to get additional savings on merchandise! (Gold member, here!) read more

Purchased my knob-tailed gecko, Drogo, from here in June and my fiancé and I are in love with him. He's never been an issue. He sheds perfectly, is not a finicky eater, and actually doesn't mind being handled (minimally of course). This store was super patient with us when we called with a bunch of questions and asked them to hold this little guy for us. Thanks Serpentarium! We love our little dude and will return in the future to expand our reptile fam. read more

The Serpentarium - Pet Stores Near Me - Modesto, California

Seriously the best place if you are getting or have reptiles. They are the best. They know so much! And help you out so much. We got our breaded dragons at pets mart and didn't know much about then. We brought them in and they told us their sex how old they were and everything! I would recommend going. read more

The service here is awesome. I love going here to get all my reptile needs, all the staff is very knowledgeable and friendly, if you haven't been by the store go check it out. read more

Nicole is awesome!!! Most of the staff is pretty knowledgeable. You do hire the right people tho. They just seem to fit.I think your prices of frogs are way too high that's why I have only bought one frog there when there have been about 5-10 that I have wanted but don't buy Cuz of price. Same frog 19.99 at Petco and yours is 39.99. read more

I went in to buy a feeder mouse which is about $2.50. Did not have any small change but had a large bill. Was going use a card but was told that there would be a .50 cent fee. That is a 20% fee. I use the card all the time without a fee. First time that has happened for me. But, they would not take my money. Asked to speak with someone but was not able to -Just the precedents of the matter. read more

Love this place!! Feel like no matter who i talk to i get good advice and tips. Everyone is very friendly and very knowledgeable. I will not go anywhere else for my reptile needs. read more

Excellent selection! Nicole is awesome!! :) definitely will be back here again. Other employees were also helpful.

The Serpentarium is the best option for reptile care and reptiles. They know what they are doing and are nice and easy to talk to. They are very reputable and aren't your average PetSmart. Highly recommend coming here. read more

Oliver and Cesar are awesome they always help the best they can and take great care of every customer the best they can! ( we all know there are some people that are never satisfied) lol read more

Store is always clean and inviting. They insure health standards are met and mask laws are mandated. Staff is amazing and great with customers of all ages. Cheyenne is one perk of going into the store my god daughter bonds with people that make her comfortable and when we go in she's always happy to see her. We've always been assisted quickly and get all our questions answered. Thank you serpentarium staff :) read more

Absolutely The best customer service! Are used to go to Shedskin and the guy was horrible! They have good prices and they're incredibly knowledgeable. read more

This place is awesome! Petsmart definitely lost my business and I will only be here from now on :) I just wish they advertised more online so I could've found this place a lot sooner! I've been driving past it for months and had no idea it was there. read more