Today was the second time my kiddos have gone in to check out the store. We bought a leopard gecko and a crested gecko before knowing this shop even existed here in town. Jeff, the owner, spent so much time educating my 11 and 12 year old about each of their animals and showed them all the other cool critters he had in there. They left the store last week stoked about what they learned. Today they went back with their geckos to ask Jeff a few more questions. He was so kind and patient with them. He was great and was able to confirm the sex of one of the geckos to ensure it was safe to get them a friend. I've read all the bad reviews and I'm here to tell you we had the complete opposite experience! I will gladly come back to purchase from him ( even paying more) because of the customer service he provided! My kids are asking all the time if they can go see Jeff's shop! I highly recommend! read more

Jeff the owner of the store is so helpful! He gives you good knowledge on reptiles and the food they eat. Yeah at times it may be darker then others but I go there once a week for my snakes food and Jeff does get to cleaning each enclosure. I actually love his personality because he's straight forward. I think people now days are to fuc***g sensitive. I personally like things straight forward don't sugar coat things with me... He's one guy running the show. Like I said I've had my concerns at times but over all he does take care of these reptiles/animals. read more

Terrifying and dark. Concerned for reptiles health. Dude who helped us was sarcastic but we just brushed it off. Like 15 snakes in one tank. Boa in a dark tank with hella poop in it. read more

Walked in & walked out within 3 minutes of being there. I own two bearded dragons myself so I'm always excited to see other ones, but I was shocked and sad when I seen them. Multiple full grown bearded dragons were housed in the same enclosure which isn't normally recommended. The lighting in the enclosures was not correct. Most of the enclosures barely had heat lamps. UVB lights were burnt out in almost all the tanks, one had 0 lights at all and the bearded dragons were in compete darkness. 2 bearded dragons that were in the same tank together were biting at each other & another had a completely black beard & didn't look happy. When I asked why the lights weren't on, I was told "they turn off when it gets too hot". ( owner seemed a little offended I even asked that ) It's January and was about 130 pm. No excuse for the UVB lights to be off & for them to have no heat. Most of the other reptiles lighting was turned off as well - but not sure if other type of lizards are okay without it as I'm only familiar with bearded dragons. None of the full size bearded dragons were for sale which I thought was strange. They would be better off in a different home, with the correct lighting living as a single lizard in one habitat. I instantly walked out because it made me too sad to see them living like that. read more

I'm starting to think some of these reviews are fake because Everytime I go here the owner is the most arrogant and rude person I've ever met!! All my friends and acquaintances say the exact same thing! He makes you feel like you're dumb and is quick to shut down any of your opinions. Another huge negative is that the reptiles are kept in really poor conditions and a good amount of them had mites on their skin! If you want good customer service and great prices and a overall great experience everytime go to either Serpentarium in Modesto or Carter's in Stockton! It is worth the drive trust me! read more

I love supporting local family owned businesses. Today I stopped in and met the owner. He really loves and care about animals and people. One awesome individual! I hope to make it by again soon. Anyone interested in learning more about Prehensile Tailed Skinks of the Solomon Island... check out https://www.facebook.com/groups/220656794691557/?ref=share_group_link read more

Shedskin Reptiles - Reptile Shops Near Me - Tracy, California

Don't let the bad reviews prevent you from coming here. Jeff, the owner, is extremely kind, and full of information. I would rather give my money to someone local, who loves reptiles, then petsmart. read more

Came in ready to buy if I found the right beautiful baby. The guy's attitude the second we walked in the door was a hard no. Talked to me like I thought I was in a Petco because I said I hadn't seen such a big iguana. These poor babies. read more

Very nice and always answers all my annoying questions. SUPER helpful! I was surprised to see the other reviews say he was rude. Not the vibe I got at all. I will continue to go here for advise and food for our beared dragon. Was super nice with our kids also and let them hold an adult bearded dragon. read more

The owner was very helpful with my Marginate Tortoise..I needed a affordable place to trim King Arthur Beak and Nails (because I cant) and he said he could help and no appt. Just stop by.. I went He was great, friendly and job completed. His store is like going to the zoo..bring the kids, he brings his doggie to the shop. Bottom line nice guy..support small shops. read more

Shedskin Reptiles - My Pet Tortoise King Arthur age 7yrs - Reptile Shops Near Me - Tracy, California

I remember when the guy had this store in the mall, and even then his attitude toward people sucked. I understand when it's peoples kids misbehaving and that's easy to see an issue with, but this guy is a d*ck through and through. we walked in looking for a tortoise and he was just rude and exasperated about it. Really kind of snide about " you do realize it's the third largest tortoise in the world" yes, yes I do. I'm a vet tech, I have an aquatic turtle rescue with 7 different species, and knowledgeable in most reptiles as I've had them my whole life. People are going to buy things regardless so instead of making snide comments and being absolutely rude, EDUCATE people POLITELY. Piss poor attitude to continue to have after all these years. Highly recommend the Serpentarium in Modesto!! they were so friendly and extremely knowledgeable and even sent me home with an aquatic turtle someone dumped there for free. Helped us make sure we had everything proper for our new boy! and at $124 for a s we were pleased. hope this guy gets his act together. grown man acting like that to customers read more

My husband and daughter went to the store today to inquire about snakes the gentleman in the store which I think is the owner was very rude acted like my husband was stupid l. so I read several different reviews and it is exactly the way he treated my family. I'm not sure how this guy is still in business. read more

This place has a great selection of animals but that's probably the only good thing about this place. Been there twice and experienced and viewed terrible customer service from the owner of the store. I am very passionate about reptiles and I'm known to drive hours just to view them and talk with people that are passionate about the hobby of reptile keeping. I'm with him on his view of some people shouldn't own reptiles or should understand what they are getting themselves into when buying a reptile but his delivery and energy is completely off. I witnessed him completely destroy the confidence of a potential new customer. The customer definitely lacked knowledge and was on the verge of making a poor decision but I felt like the owner should have educated him and helped him understand why he was making a poor decision, not make him feel stupid and bolt from the store. I totally understand that there's a huge difference between taking care of a few animals compared to running a business that requires the care and upkeep of hundreds but this place, the animals and enclosures are in very poor condition. Poor lighting for enclosures, poop in enclosures, very old sheds, underweight animals, and so many other signs that tells me this guy needs a lot more help here or he should downsize some. For new people getting into the hobby can be an intimidating process especially if you want to do it right. This place probably isn't the place you want to start your journey of reptile keeping. read more

Jeff is very knowledgeable about his reptiles and a straight up guy! No BS, I love it. He's honest because he cares about the reptiles and won't sell to anyone just to make a buck. We were in the market for a beardie and he gave about an hour of his time for free. We ended up buy the beardie elsewhere bc my daughter didn't want to wait. Several months later, we purchased a snake (my daughters first) and he recommended a King. Great first pet snake. read more

Shedskin Reptiles - Yearling King - Reptile Shops Near Me - Tracy, California

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DARK. DINGY. DIRTY. FLIES. The bald guy who works here was REALLY RUDE to me for no reason. I asked him for crickets and let him know what snake I have (baby gopher) and immediately cut me off saying snakes don't eat crickets repeatedly after I'm telling him that's literally all my snake eats, HE REFUSED to sell me them with attitude and continued eating whatever he was eating, he didn't offer advice and completely wasn't helpful at all. I've tried to give my snake pinkies before but he won't eat them, not only that he charges 2.45 for ONE pinkie, really?? You clearly need the business, sir. If anyone knows any better reptile places in Tracy area, PLEASE let me know, ugh such an unfortunate situation, I walked out. read more

Shedskin Reptiles - Reptile Shops Near Me - Tracy, California

This place is awesome and great place to get your first reptile.

So we had a bring your kids to work event and I asked Shedskin Reptiles to do a show for us. Jeff did an amazing job with his two helpers! Pro: Had a sense of humor and had a lot of interesting reptiles. Also, the price was good. Cons: I was hopping to see a gigantic anaconda like in the 1997 movie Anaconda but little do I know. All joking aside, I couldn't find anything wrong with this place. read more

I'd give negative 2 stars if possible. I have given this arrogant ass more chances than he deserved. The place doesn't smell as if he cleans the cages they way he should, he speaks to customers as if they're a complete annoyance to him & he closes whenever he pleases blaming "events". On more than 3 separate occasions, one of the following Wong (or both) occurred... I've called to confirm that he had live rats & if he'd be open until 7. He said yes to both, but I got there a couple of times & he said "well I expected them, but they didn't come in." Or I'd get there a little after 6 to a handwritten note on the door that he was closed "for an event". WTF? What kind of event comes up after 3 on the same day I called?! Just an excuse he uses to close early. Don't give him your business, he's an ass! read more

So I'm this past month my son wanted a bearded dragon. I did a ton of internet reading and wrote down all the stuff people say I needed along with 100 questions. I don't know how many times I visited Jeff and asked him questions about what i read up on. He answered every single one, explained it and made sure I didn't buy unnecessary stuff. He was super patient with me and was never once rude or acted annoyed that I kept coming in with lame questions lol. We have even brought our tortoise here when she wasn't feeling good and he gladly helped us get her back to normal. We love this place! read more

The owner is the best. He always carries on a good conversation. Very caring about pets and very caring about people. Great place to find anything you need for your snake or lizards. read more

Holy wow, I seriously cannot recommend these guys enough! November 2018, we got a pair of uromastyxs from John (who is AWESOME!) of Shedskin at the ConEx Reptile Expo. We weren't even looking to get any animals, but it was love at first sight for my bf, so we picked them up. Unfortunately, one of them disappeared in my car. In November. We tore the car apart as much as we could, put out heat sources and food, but nothing. 4 frigid months later, it shows up alive and well in my back seat!!! We drive often, and more likely than not have 2-3 75lbs+ dogs with us. This fiesty uro survived the cold, the lack of proper nutrients and light, and avoided being squished by humans, dogs, and car parts ALL WINTER LONG! We are still so elated and the whole thing feels surreal. The one that did not decide to prove itself master of hide and seek is a spoiled brat and we love it! It will beg for pets and handling time (chin and back scratches are its fav!), will eat right out of our hands, and literally responds to its name. These two dorky herbivores are the addition to our family that we had no idea we needed, and we have Shedskin to thank for that. Even months later, they were excited to hear about the disappearing act and offered to tell us their genders when they're old enough. Helpful just for the love of animals, which is the way it should be. P.S. Kinda worried my car may be a Lazarus pit now. read more

Jeff is super helpful and always has quality crickets for my bearded dragon. When I first went in the store he quizzed me on my setup since I told him I just got our lizard to make sure I had everything correct. He told me the do's and don'ts which was greatly appreciated. Prices are also better than petsmart. read more

[This review is for customer service only. I have not visited their store yet.] 5-stars to Jeff today with Shedskin. I called, frantically, requesting to talk to someone with knowledge of Praying Mantises. He answered the call and said to let him know my questions. We had been friendly with a mantis whom was residing in our lavender bush pot and we had grown to love watching him/her. When my husband found him on the ground this morning, we panicked and I phoned Shedskin. Even after our conversations, Jeff went as far as to allow me to send him a video of what we were observing. While the outcome may be heartbreaking to us, but natural, for our bug friend, we're thankful that Jeff went above and beyond to talk us through transitions. read more

Stopped by to look at potential bearded dragon and snake for niece and nephew. The most disgusting and vile place I have been. Snakes in plastic bins on a shelf, with no lid and any kid can walk by and pull one out. Smell is rancid. The caged dog in the center of the store is an odd addition and even he looked neglected. All around unpleasant experience. Never going back. read more

I've been here a couple of times and compared to other reptile stores we depend on, this place is absolutely filthy, rancid and all of the animals look very depressed. Most of the tanks are filled with a lot of shit and look like they haven't been cleaned for quite some time. Saw a beautiful tarantula that was living in a simple plastic container that barely had enough room for it to even hardly turn around in. At least give it more space with some soil to walk around in. The Chinese water dragons, chameleons, etc don't even have any sources to provide them with humidity. Their tanks are completely dry. The owner generally has a chip on his shoulder in there. If you're up for a drive, check out the Serpetarium in Modesto instead. read more

Jeff is amazing!! Very knowledgeable about all his critters. He was very helpful when I first got my bearded dragon. I cant imagine going anywhere else for my reptile needs. Highly recommended. read more

My friend boarded her reptiles there, and the store owner never returned them to her. Won't give her an answer when she asks about them, but he does love to dance around the question. Sketchy and unprofessional. Give her back her beardies. read more

Tucked away in what was once an outlet mall is Shedskin. It's slightly dingy and neither looks nor smells clean. The selection is very good, with an interesting mix. Though more than a few of the reptiles looked sickly. What earns the shop a two star however is the condescending and vaguely racist owner. Don't assume because someone doesn't look like they know about reptiles, that they haven't owned them for years. If you are a racist and own a business, maybe try to keep all of the tell tale signs not so much in the forefront. If you want sickly, overpriced reptiles you'd be better off at Petco ( which the owner hates.) read more

Not sure how this place has so many stars but i walked into the store and was very upset with what i saw. most of their monitors were not in proper setups. one of their chameleons looked very sick and they didn't have the proper uvb lighting so they probably all have mbd. if you're buying a reptile make the trip to lodi or modesto (the serpentarium). read more

Took the drive down here to see the location since there aren't that many reptile shops around. First impression walking in was that it didn't look bad, I'm assuming the gentleman that helped us was the owner which he was very kind and acknowledged us. I strolled around the place to only notice that a lot mostly all of the animals had no water, not one drop. Some looked to have trouble shedding as well. There were no thermostat on any of the animals at all. Also there were a few different species snakes housed together. In one cage for instance there were maybe 3-4 ball pythons hosed together which is a huge NO unless for breeding purposes which I know was not the case due to them not being of breeding size. Also noticed they have a BRB marked NFS, I myself have one and did extensive research before ever getting one and there was a few things wrong with her housing. There was 0 humidity it looked very very dry in there, and there weren't enough hides and as well no water in the bowl. I understand that caring for reptiles is very time consuming and running a reptile shop takes a lot of work and employees that know what they are doing. It's unfair to the animals to be kept in poor conditions. I believe this place does have potential. Just needs more employees to take time to actually care for all the reptiles. read more

So last weekend, my boyfriend and I drove up to Lodi for the reptile convention. When we were looking into information regarding the convention, this store came up. We realized it was right off the freeway so we figured we'd stop on our way home. Apparently, this store had recently moved to this new location. We were super excited to go to Shedskin Reptiles, because from looking on Yelp it had fantastic reviews! I wish we hadn't even stopped.... We walk into a very dirty, low dimmed lighted store with 2 teenage kids sitting at the front. They did not greet us, let alone look in our direction. We were in there for maybe 15 mins or so and not once did either worker even acknowledge us or ask if we needed anything. Whatever, I wasn't too bugged about that, although thought it was a bit rude and quite unprofessional. What got me was how sickly and sad the reptiles looked. the cages were a disaster, dirty, and most of the reptiles looked like they were having problems shedding. I barely saw any sort of wet hide in order to help them shed their skin.... The worst part about all of this was EVERY single water dish (I am not exaggerating when I say every) was black and FULL of mold and other gross things. Definitely not sanitary for the reps to be drinking, let alone bathing in to help shed. The water looked like none of them had been changed out in months. I felt so sad and sorry for all of them. I wanted to save them. We went in there initially because we are in search of leopard gecko babies and possibly full grown females. They had a a couple cages of leo's but all of them look very pale and sick. (And not the pale look they get right before shedding.) Plus, those two cages had a dark black film on the glass so it was a bit hard to see. They should be exposed to some sort of light in order to regulate their internal clocks to know when it's time to sleep and be awake. Anyways, I heard good things about this place, but maybe that was when they were in the old location. Not that the customer service, care for the animals etc. should be correlated at all to the location of shop...Either way, the current state of this place is terrible and the animals living there deserve way better care than what I witnessed... read more

We have been thinking about getting a tortoise, but are willing to drive to Pleasanton or Hayward to make a purchase since we have never once had a decent customer service experience at this store. Not sure why he even opened a retail store if he is so out out when a possible customer asks a question. read more

This place is amazing!!!! The owner is super knowledgeable and extremely helpful! My daughter and I travel often and he always watches Tort while we're away. We leave for sometime only two days and as long as two weeks. I know Tort is well taken care of and safe!! I highly recommend this place, they're the BEST!!! read more

Can't believe how many negative reviews there are on here. This place is GREAT! I stopped in because my girlfriend was given two turtles and we had no clue what to do with them. Jeff was kind enough to take his time and walk us through exactly everything we needed to make sure the turtles are happy, step by step. You can really tell he wanted our turtles to be healthy and he gave us some pointers on keeping them in tip top shape. I have no clue where his prices fall in comparison to other pet shops, but that doesn't matter. I would much rather support a local shop and a guy that has WAY more knowledge than some punk employee at Petco. You can really tell that he cares for his animals. Anyways, it is my personal opinion that anyone that doesn't like this shop must have a few screws loose, and must know nothing about caring for their animals. It doesn't matter though because I'll be going back. read more

I dunno why I keep going back here. The man who owns the place acts like he's doing you a favor patronizing his business. He has decent prices for a brick and mortar reptile shop. Online prices will be cheaper on any morph he has. But if you want better service and not to be looked at like you're stupid go anywhere Else. You're not a cop anymore sir. Treat people better or you're going out of business. read more

I enjoy his dreams of having fun with his reptile buddies ! I am happy to report my animals are doing fine! Keep up the good work And always respect nature ! Come to the Breeders convention and Comic Book conventions also see me at https://goo.gl/AQM9xo read more

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Can we start by talking about how awesome it is that there's a reptile store conveniently located in the mall? Jeff, the owner, is super awesome. I love that I can look around the store and never feel pressured to buy anything. He's also incredibly knowledgeable about all things scaly. He won't sell you something just to turn a profit if it's not the right product, which I think is awesome. All in all, this is a great place for all your reptile needs. read more

This is officially the coolest store in the mall as of 3-12-2012! There were some turtles, a wide variety of snakes and pythons, and some big cool looking lizards. My kids loved the reptiles and hopefully this pet store sticks around. We'll have to wait and see. read more

Shedskin Reptiles - A pet store full if the creepiest, crawliest critters. Lizards, snakes, and turtles. - Reptile Shops Near Me - Tracy, California

This is my favorite reptile shop. Very helpful with tons of info not to mention super friendly. Keeping my business local love that it's family owned and operated! Can't wait to see the new location in Tracy read more

Shedskin Reptiles - Best buddies Bearded Dragons - Reptile Shops Near Me - Tracy, California

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This review is going to be an a review that spans over the three years we've been going here. My boyfriend and i keep trying to give this place a chance. The woman who worked there was very nice and kind to us while Jeff seemed to be kind only when he benefited from us. We are from out of town and an acquaintance gave us 2 lizards. We could only keep one of them and we were trying to find a home for the other one. We came across Jeff and asked him if he would take one and he did. He treated us kindly and with respect. We happily drove out an hour and a half to give the lizard to him. He informed us of the expo that was going to happen soon and gave us the info. We agreed to go as he was really nice to us the money was going to a good cause. He wasn't kind to us at the expo. But i just shrugged it off because he had probably dealt with alot of people. Then I brought my family to the shop, which included my special needs sister who really enjoys reptiles and all animals alike. He wasn't kind to us then either. It felt like he didn't want us in there and the overall environment felt awkward. Later on as my boyfriend and I were getting our own place we were looking for a couple more additions to our family. So we turned to look here again. Jeff was rude to us again. He was short with us and only became nice to us once he realized we wanted to buy from him. We were looking for uromastyxs and he was the only one close to us that had them. But when he realized that he couldn't sell us any of them ,due to there being no more babies for sale, he walked away and became distant again. No longer intrested in us because we couldn't buy anything. We came in again becuase my sister likes looking at the animals. At this time its been like 2 years and we've been coming here. The environment was again, awkward. The customer service was not good, it was as though someone didn't want us in the store again. Needless to say we left right as we came in. By the next time we've came in my boyfriend and i had gotten jobs working for herp vets and a herp store. We became more knowledgeable about the animals. I'm not calling us geniuses but we had the basic knowledge about animals. We came to the conclusion that they either need more staff, more room for some of the animals housing( which we were informed they were making the extra rooms in the back when we first started to come here) and correct housing requirements (heating, watering, misting,ect...) . The basics, basically. Then last week we came here seeking a crested gecko baby and its powder fruit food because all the stores including petsmart didnt have any near us. So we again drove out an hour and a half to give him another go. This time we didn't mention we were there to buy anything to see how he would treat us. It was predictable. He again was rude. We weren't acknowledged and it felt as if he didn't want us in there. Once we made it a point that we were in the market for a crested gecko he seemed to be intrested in us. For a small terrarium there was way to many of them housed in them, they were various ages and probably different sexes. It looked cramped and full of poop. My boyfriend and I agreed not to support this place and buy from them anymore. We are not coming back but that won't stop other people from coming here. Jeff will only treat you okay if your there to buy something or if your giving him a free animal. We've asked why they keep the cages so dirty and the reply was that they can't keep all the cages clean right when they get dirty again. Which I understand but also dont. For instance, if a snake has mites you have to take out any water they spill on the bedding right away to try and stop them from spreading or increasing in rapid numbers. And you can't just let poop sit there for a couple days because it harbors bacteria and can cause alot of diseases. My advice is to get more staff. You can have someone constantly cleaning and interacting with the animals and have someone who actually wants to talk to people about the animals while jeff sits in the back and occasionally comes around. It will benefit the store, the owner, and their customers. read more