Great pet and feed store !!! Lots of wonderful selection and they have a good selection of rare…read morechicks and the prices are so good!!! Great customer service !!!

This review is describing my experience with everything pet bird related at this store: cage, food,…read moretoy selection; cleanliness and organization; and the worst part--that they sell birds. Not only do they sell birds, but they house the birds in a tiny, cramped, windowless room in tiny cages, with one fluorescent ceiling light and what appears to be no human interaction or fresh air or appropriate light. The room is about the size of my bedroom, and there are cages stacked to the ceiling full of birds, but the cages are tiny. Back when I didn't know any better in the '90s, I purchased two parrots from pet stores, as "hand-raised babies," but those stores had all the birds in appropriately sized cages with sunlight and lots of toys and out time with visitors if you sanitized your hands. They felt out the potential owners and didn't sell birds to just anyone. Now I know better, as I volunteer with a local parrot rescue that has to turn away hundreds of unwanted pet birds a year on top of the hundreds they take in. One of those volunteer duties is doing home visits for the adoption applicants, and one took me this week to near this store, and the applicant told me about it and showed me this terrible-looking seed mix they purchased there for pets. So I stopped by this store to see what/why they were selling, and the sad and crowded windowless bird-commodity room made me cry. I left in tears. I had first browsed the shelves for toys and food, and I found the shelves unorganized, out of stock on several items, and the floors dirty. Plus a cat running around. And the cages they were selling were all tiny as well. Here's something significant and equally emotional. Under "pets" on the front page of their website, they strongly encourage adopting from shelters for dogs and cats. SO WHY NOT BIRDS? Birds live longer, are more complicated, are often more intelligent and with more complex needs, and our rescues are overrun! WHY?!?! (Profit! And it's terrible.) This is their own words--why don't they believe this for birds??!! They should contact every rescue on the West Coast and find out how overrun we are. "We have in stock a selection of small pets which include birds, fish, rodents, reptiles, amphibians, and arachnids. If you are looking for a pet kitty or pooch, we HIGHLY urge you to check out the local shelter where there are great animals looking for loving homes. Mike's Feed & Pets does not sell dogs or cats but we do have a complete line of products to help you care for them"

If you need a place to board a tortoise, look no further. We left our 4-year-old, 20lb sulcata…read moretortoise, Smalls, here for 13 days. Freddie handled the booking over the phone, no reservation needed at $10 a day. Check-in took five minutes; they set her up in a great, spacious tank with a lamp and fresh bark, and we left her with a packed lunch of greens and Mazuri from home. When we picked her up, Brandon and Ryan gave us the daily report. Turns out, Smalls spent her vacation roaming the store and occasionally trying to bust out through the back door. Luckily, the staff has excellent reflexes and stopped her escape attempts. Smalls was well-loved, well-fed, and safely contained. 10/10 would board our tiny criminal here again. Thank you, Reptile Room!

Love this shop & the guy that runs it everyday He's very…read morehelpful & give lots of information on what you need, I bought a ball python an didn't know how big to feed it or anything then he gave me pointers what to look for an how to feed it BEST REPTILE ROOOM IN THE BAY AREA!!! Go Support you guys !!

We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

Ok service, not the friendliest and also not as knowledgeable as you'd expect. Have heard some…read morehorror stories of advice coming from here. Like suggesting the wrong supplements with the wrong light setup. I suggest you verify all advise you get from here.

Wanted to give this shop a shot despite some of the bad reviews we've seen…read more We came in and this place really is a mess. It's pretty dirty and there's stuff scattered everywhere. It's located in a warehouse in West Oakland, and if you look up at the ceiling, there is insulation hanging out everywhere. There were random buckets of water scattered throughout the ground, and this was honestly probably the dirtiest fish store we've walked into and we've now been to four or five in the Bay Area between El Cerrito and Hayward. We brought our young child with us and were really nervous to even let her walk around given all the water on the ground. But we gave the store the benefit of the doubt and wanted to support a small business so we picked out a few different things. A few days after bringing home two Kuhli loaches, one of them died. A few days later the other one also died. Called to express our concern and unfortunately the person working could not offer any solution, store credit, or refund and simply said once an animal is out the bag it's no longer their problem. Would not recommend, there a way better fish stores in the Bay Area that are clean, take care of their stock and provide much better customer service.

Been here a handful of times, usually to window shop! They have great selection of fish, space is…read morepretty big, and feels like an exclusive hidden gem type of store. Staff are friendly, knowledgeable, and quick to answer any questions you may have.

The owner is super helpful and knowledgeable. Went to get some plants and snails for my boy's tank…read moreand he helped us pick out some good ones.

This place is a Hayward staple, at least for aquarium aficionados. It has a great assortment of…read morefish, plants, and supplies overall. The owner is very knowledgeable and honest about the hobby. All you have to do is ask. Prices are good for the quality and variety of fish. The surrounding area can come odd as a little suspect but don't let that deter you from visiting. It's well worth the trip if you're in the East Bay and are looking for more than the big box stores can offer.

Good price, a lot of varieties and have some unique cat toys with reasonable prices that you can't…read morefind them anywhere else. My cat loves the toy that I bought. Employees were friendly. The only complaint that I have is, when I was shopping there, suddenly I smelled a strong wave of marijuana. Not sure where it came from, outside, inside, customers? I am sensitive to that smell. So, I had to cover my nose and ran to the other side of the shop right away.

The staff here were wonderful, warm, knowledgeable and clearly happy to help. The store was clean…read moreand well kept, and I really enjoyed my visit. I look forward to coming back. I didn't end up purchasing anything, though, because Pet Club still sells fish. I was glad to see they've already stopped selling other live animals, which tells me the compassion is there. I'd love to see that same care extended to fish too. No one should be treated like merchandise to be bought and sold, and there are so many wonderful rescues and shelter-style resources for people looking for a smaller companion, the same way most stores already partner with shelters for cats and dogs. I really hope Pet Club takes that last step soon. Until then, thank you to the kind staff and the clean, welcoming store.

Went in on a Friday afternoon to purchase fresh water plants, I bought 4 different species of…read moreplants, one in particular being "FOXTAIL". The very next day ALL the leafs of that specific species fell off! The other plants were fine , I then called Saturday the very next day to ask about either an exchange or a refund and I spoke to a representative named Mike whose immediate response was "no! there's something wrong with your tank" / "all sales are final" Mike offered no help or tips or nothing just simply blame my tank, which already has shrimp and fish and other vegetation that is doing just fine........ Definitely do not recommend buying from here unless you know for a fact, if something doesn't work out, you're screwed no refunds, exchanges, or any help. Bad bad business practice

Aquatic Collection is a standout shop if you're serious about reefing. Every time I've been in, the…read morestaff has been extremely helpful, friendly, and genuinely knowledgeable. They take the time to answer questions and make sure you're making the right decisions for your tank instead of just trying to sell you something. One thing that really sets them apart is the products they carry. They have items on hand that you don't typically see at other stores--for example, I was able to find a roller mat gearbox repair kit there, which is something most places don't even stock. That kind of attention to what reefers actually need goes a long way. Their coral selection is also on another level. They consistently have more unique pieces than just about anywhere else I've seen, which makes it a great place to find something different and add real character to your tank. One thing I really appreciate is that the owners are always there and involved. You can tell they genuinely care about the store, the livestock, and making sure customers have a good experience. Overall, it's a very well-run store with a strong mix of knowledge, customer service, and unique inventory. Definitely a go-to spot if you're looking for both hard-to-find equipment and standout corals.

They have lots of stuff and reasonable hours. Still I showed up a few minutes before closing to…read morebuy something quick and the security guard closed the door in my face and waved me away. The pet wash stations are often broken / closed. So that's three stars for me.

DO NOT Support this business!!! I tried to make a return and did nothing to help and waited 10 mins…read morefor the manager to just say no receipt no return no exchanges and they don't put the warning at the open cash register. This place is a scam. All for profit and ripping ppl off and the cashier could've just told me.

They have friendly service. A bit on the expensive side…read more The store accompanying has several choices as well. Nails, sanitary trim, etc are walk in. Grooming needs appointment.

So happy with her first big haircut. We got the full groom and she looks wonderful. No more Grinch…read moretoes or bushy buns! Everyone was so friendly and approachable. I can't wait to go back and shop the store. I saw such an amazing selection of treats and chews. Thanks Bogie's y'all are my current favorite!

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

Great experience. Came for some flea treatment for my two new little friends Mr Meow and Mrs Meow…read more My snooty cat rejects all these treats - somehow he won't even eat Tuna for cats by Revel - he only eats human tuna. Result is I've made two new friends Mr and Mrs Meow. They LOVE everything he won't eat. They often walk around together and I could just see them scratching. I've taken a liking to them but just looking at them I got itchy. Came in late one night before closing and got some quick help. Uneventful trip