Great pet and feed store !!! Lots of wonderful selection and they have a good selection of rare…read morechicks and the prices are so good!!! Great customer service !!!

Fantastic pet store! Well stocked and the staff are friendly and knowledgeable. Also loved meeting…read morethe store cat.

If you need a place to board a tortoise, look no further. We left our 4-year-old, 20lb sulcata…read moretortoise, Smalls, here for 13 days. Freddie handled the booking over the phone, no reservation needed at $10 a day. Check-in took five minutes; they set her up in a great, spacious tank with a lamp and fresh bark, and we left her with a packed lunch of greens and Mazuri from home. When we picked her up, Brandon and Ryan gave us the daily report. Turns out, Smalls spent her vacation roaming the store and occasionally trying to bust out through the back door. Luckily, the staff has excellent reflexes and stopped her escape attempts. Smalls was well-loved, well-fed, and safely contained. 10/10 would board our tiny criminal here again. Thank you, Reptile Room!

A month or so ago I visited the Reptile Room in search of a somewhat grown bearded dragon. I talked…read morewith the gentleman who was running the store happened to have a bearded dragon that looked to be what I was looking for. The only catch he told me was that he had a bad disposition and would get very agitated and try to bite anyone who got close to him. After allowing me to handle him till he calmed down a bit he offered to give him to me at no charge if I was willing to work with him. After going through some bonding exercises (and yes he did bite me once) he has come to settle down and now allows me to hold him and is adjusting well to his new home. The fact that I was given the bearded dragon only goes to show that the people at The Reptile Room really care about their animals and customers. I highly recommend The Reptile Room for service above and beyond!

We were looking to add a new member to the family with a bearded dragon. Instead of going to a…read morechain pet store, we decided to come out to East Bay Vivarium because we have trust in their sourcing and care methods. The staff workers were very knowledgeable and gave us the entire download of how to properly care for our new pet. Even though I've been a bearded dragon owner before, I learned so many new things that I didn't know before. We wanted to make sure we were choosing the right animal for our needs and the staff was very patient in taking out all the different animals we were interested in meeting before we made our final choice. Our new family member has now been with us for a couple of weeks and seems to be thriving. We are very happy in our decision to purchase from this business.

I walked out of here upset. Reptiles and small animals are kept in enclosures barely bigger than…read moretheir own bodies -- snakes that can't stretch out, lizards with nowhere to climb or hide, rabbits and rodents with no room to do anything but sit. These aren't display objects. They're animals with needs, and those needs are being ignored for the sake of fitting more inventory on a shelf. If you're thinking about bringing one of these animals home, please don't buy -- adopt. There are reptile rescues, small-animal rescues, and shelters across the area overflowing with snakes, bearded dragons, turtles, rabbits, and rats who already need homes, and they'll come with honest information about care and lifespan instead of a sales pitch. Buying from a store like this doesn't save the animal in the tank. It just tells them to order another one.

Yes, it's a little damp and cluttered inside. But the fish from this store are very healthy!…read moreMichael is really knowledgeable about aquarium fish health and pathology. I've noticed that the fish I've gotten from here last longer than others of the same species I get from elsewhere.

Wanted to give this shop a shot despite some of the bad reviews we've seen…read more We came in and this place really is a mess. It's pretty dirty and there's stuff scattered everywhere. It's located in a warehouse in West Oakland, and if you look up at the ceiling, there is insulation hanging out everywhere. There were random buckets of water scattered throughout the ground, and this was honestly probably the dirtiest fish store we've walked into and we've now been to four or five in the Bay Area between El Cerrito and Hayward. We brought our young child with us and were really nervous to even let her walk around given all the water on the ground. But we gave the store the benefit of the doubt and wanted to support a small business so we picked out a few different things. A few days after bringing home two Kuhli loaches, one of them died. A few days later the other one also died. Called to express our concern and unfortunately the person working could not offer any solution, store credit, or refund and simply said once an animal is out the bag it's no longer their problem. Would not recommend, there a way better fish stores in the Bay Area that are clean, take care of their stock and provide much better customer service.

The owner is super helpful and knowledgeable. Went to get some plants and snails for my boy's tank…read moreand he helped us pick out some good ones.

This place is a Hayward staple, at least for aquarium aficionados. It has a great assortment of…read morefish, plants, and supplies overall. The owner is very knowledgeable and honest about the hobby. All you have to do is ask. Prices are good for the quality and variety of fish. The surrounding area can come odd as a little suspect but don't let that deter you from visiting. It's well worth the trip if you're in the East Bay and are looking for more than the big box stores can offer.

Great customer service here. The staff are kind and helpful in the fish section. This is one of my…read morepet store. They have good varieties of cichlids and other good community fish. Highly recommend this place.

No doggy disposals anywhere!!! My husband came this morning for VIP shots. He waited for 2 hours…read more (Not Pet Club's fault) one of our dogs pooped. He picked it up with bag and could not find ONE garbage can in parking lot!!!! WHAT!!!? My husband will not return as he tired from waiting so long and the lack of disposal containers or garbage cans is just unacceptable for a pet store.

Im very sorry for the extremely long review but this was my experience…read more........ I heard of Aquatic Collection through the Reef Beef podcast. I knew that Richard and his royal highness, Ben Johnson only back products and companies that they believe in. I recently set up a very small frag tank that I plumbed into my main display. I was excited because its a nano frag tank where I can keep alot of the very small fish my rainbow basslet would love to eat. Im a sucker for wrasses and blennies. A Choati, earmuff, China, radiant wrasse and Oman Blenny are the pride and joy of my tank. As soon as my nano frag tank was up and running I was able to finally get my geometric pgmy hawkfish (his name is Cornelius). The next was a pink streaked cryptic wrasse. As most unique fish, they come in seasons. I ordered from a big box site knowing very well that these little wrasses are delicate shippers, at the time this site was the only ones that had them in. This was a death sentence. For some reason they sent the first one as overnight standard, the water was 94 degrees when I recieved him. For a lack of better judgement and selfishness I agreed for a replacement. I was sent another. This time i made sure they held him at the terminal which was an hour away from my house. I got there as soon as they opened and went straight home to find another dead wrasse the died in a little bag. I wasn't going to kill another one so I asked for a refund and waited. I called every LFS in the city and no one had them. So I looked in the next biggest city/state which was San Diego. 6 hours one way for a total of 12 hours round trip. I found a place that had one and they held it for me. Two nights later I was doing tank maintenance listening to Bens lovely voice sing about aquatic collection. I thought i guess I can look to see if they had one and to my surprise, they did. However, I committed myself to the San Diego store. I bought them lunch the day before as a thank you for holding him and I would see them that next day. The morning of my day trip, I woke up and thought to myself am i crazy? Driving 12 hours for a small fish, i asked my fiancee and she ensured me, that I am crazy. So I gave Aquatic Collection a chance. The day of shipping I called Aquatic Collection and got ahold of Ryan who handles their online livestock shipments. Ryan was such a breath of fresh air to talk to. The fish was already packed. Ryan told me exactly how he packed the fish. He went above and beyond to ensure the fish gets to me alive. Again, the fish was already packed and I called him explaining my situation. So prior to my story he already did everything he could to ensure a safe trip for my wrasse. I had the fish shipped to the shipping terminal again, just to be safe. I drove my hour one way get my package and nervously drove back home. I opened the box and HE WAS ALIVE. The joy i felt in that moment makes this hobby worth all the hardships. I immediately called Ryan to thank him, he actually used weather data, experience and his resources to ensure the fish was packed correctly for its journey. This tiny 1.5" in fish was packed in an XL bag with 3lbs of water. The big box website I used previously had the fish in a small bag with probably 6 cups of water. Aquatic Collection and Ryan has earned a customer for life. I am singing their praises everywhere I go. After talking with Ryan I knew i was gettimg an animal that was truly cared for and packed for success. This really mean the world to me, thank you very much Ryan and the Aquatic Collection Team........and Richard and his Royal highness, Ben Johnson

Went in on a Friday afternoon to purchase fresh water plants, I bought 4 different species of…read moreplants, one in particular being "FOXTAIL". The very next day ALL the leafs of that specific species fell off! The other plants were fine , I then called Saturday the very next day to ask about either an exchange or a refund and I spoke to a representative named Mike whose immediate response was "no! there's something wrong with your tank" / "all sales are final" Mike offered no help or tips or nothing just simply blame my tank, which already has shrimp and fish and other vegetation that is doing just fine........ Definitely do not recommend buying from here unless you know for a fact, if something doesn't work out, you're screwed no refunds, exchanges, or any help. Bad bad business practice

I truly love this place and their amazing selection. I come here often and love the prices. The…read morestaff's really nice and so is the assistant manager and the store manager. One thing they could work on is their security. There's a big guy with one tooth missing. Super high pitched voice heavy set dude. He shits the gate on people coming up to the store 6 mins before closing!!! I get it people want to go home but if a store is open until 8 then the doors need to be open until then. He's so rude about it as well and entitled as if pet club is his and his non replaceable. I bet if they got a new security guard they'd appreciate their job and the hours of this store. It's not right to close the gates on people when the store states it's still open.

They have lots of stuff and reasonable hours. Still I showed up a few minutes before closing to…read morebuy something quick and the security guard closed the door in my face and waved me away. The pet wash stations are often broken / closed. So that's three stars for me.

They have friendly service. A bit on the expensive side…read more The store accompanying has several choices as well. Nails, sanitary trim, etc are walk in. Grooming needs appointment.

So happy with her first big haircut. We got the full groom and she looks wonderful. No more Grinch…read moretoes or bushy buns! Everyone was so friendly and approachable. I can't wait to go back and shop the store. I saw such an amazing selection of treats and chews. Thanks Bogie's y'all are my current favorite!

Great experience. Came for some flea treatment for my two new little friends Mr Meow and Mrs Meow…read more My snooty cat rejects all these treats - somehow he won't even eat Tuna for cats by Revel - he only eats human tuna. Result is I've made two new friends Mr and Mrs Meow. They LOVE everything he won't eat. They often walk around together and I could just see them scratching. I've taken a liking to them but just looking at them I got itchy. Came in late one night before closing and got some quick help. Uneventful trip

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.