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Carters Pet Mart

3.9 (75 reviews)
Open 8:30 am - 8:00 pm

Services - Carters Pet Mart

Pet adoption

Full grooming

Pet haircut

Carters Pet Mart Photos

Recommended Reviews - Carters Pet Mart

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Reviews With Photos

Kelly E.

We purchased a 9mo Caique parrot from the store for approximately $3,000. Less than 24 hours after bringing the bird home, we noticed several signs of illness--drooped wings, lethargy, and balance issues. These symptoms were apparent when we first brought the bird home, but we initially attributed them to the stress of adjusting to a new environment. Concerned, we immediately scheduled a vet appointment with an avian veterinarian, who has 30 years of experience working with birds. We also reached out to the store manager, Kelli, to inform her of the situation and discuss the possibility of a refund, as per the store's Purchase Agreement. However, Kelli informed us that she could not offer a refund without approval from the store owner, Ryan, and that Ryan would need to speak directly with the veterinarian. Despite Kelli being a co-owner, she claimed that Ryan had the final say. During our vet visit, the vet confirmed that the bird was gravely ill and severely underweight. While we were at the vet's office, we called Kelli. We put her on speakerphone with the vet present. The vet introduced himself and began explaining his credentials and experience. However, Kelli interrupted him, saying, "Well, I have 30 years of experience raising birds, and maybe the reason this bird is sick is because they were keeping it in their hot garage." She made this baseless accusation in reference to a video we had sent her earlier, implying that our bedroom was actually our garage. The vet, taken aback by Kelli's dismissive and accusatory attitude, refused to speak with her or Ryan any further. Throughout this entire ordeal, we were never accusatory toward the store, as we understand that birds can sometimes be sick without showing obvious symptoms until they are critically ill. Shortly after our conversation with Kelli, Ryan contacted us while we were still at the vet's office. He requested to speak with the vet, but the vet refused due to the earlier interaction with Kelli. Ryan then stated that it was "highly unusual" for a vet not to speak with him and that he wanted to speak with the vet privately, without us in the room, because he believed the vet might "say what we wanted them to say" simply because we were paying him. Despite receiving a signed letter from our vet confirming the bird's poor health, Ryan was uncooperative and focused more on avoiding a refund than on the welfare of the bird. He insisted on further diagnostics that could have endangered the bird's life or a second opinion from a vet located in the Bay Area. Ryan even acknowledged that "anyone can look at the bird and see that it is sick," yet he demanded specific test results without clarifying what he wanted exactly. None of these demands were included in the Purchase Agreement. Our vet advised us that conducting the diagnostics in the bird's current condition would likely result in its death. When we relayed this information to Ryan, his response was, "Well, if the bird dies, have them perform a necropsy." His lack of empathy was shocking, to say the least. We chose to focus on rehabilitating it enough to undergo diagnostics. Eventually, the bird was diagnosed with a respiratory infection that had likely been developing for some time, according to the vet. We paid approximately $1,300 for basic diagnostics, including blood and crop samples, but the results were inconclusive, and this still wasn't enough for Ryan. After nearly two weeks of tense back-and-forth communication, Ryan eventually agreed to reimburse us for the vet bills, but only after "consulting his channels" and us informing him that we would pursue small claims court. Additionally, Ryan made it a condition of the reimbursement that we withdraw the complaint we had filed with the Better Business Bureau. While we appreciate the eventual reimbursement for the vet bills, the entire situation was handled poorly by the store. Over a month later, our bird is still recovering. We are feeding it formula three times a day in an attempt to get it to a healthy weight.

A Bird tree
Favi G.

Love everything they for birds a lot of variety staff is very helpful and kind! Would definitely recommend

The bird we purchased at carters.

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1 month ago

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2 months ago

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2 months ago

Great service!! And they have everything you might need. Beautiful birds for sale too

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2 years ago

Business owner information

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Ryan C.

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1 year ago

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2 years ago

Jeremy really helped me out when it came time to gather some items for my puppy! 10/10

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2 years ago

Owner is a very respectful guy. He know how to run a business, and takes care of customers first. Great experience.

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2 years ago

They have a great supple of various dog foods, treats and toys. They always have what I need and the employees are helpful.

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4 years ago

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Ask the Community - Carters Pet Mart

Do u guys sell small dogs Maltese maltipoo or poms ? Thank you

Hello Vanisha , We do not sell any dogs. . We only do adoptions with local agency’s. We don’t know… Read more

Do they sell parrots and birds?

Yes we sure do ! We have all types of birds from small finches , canary’s , parakeets to conures , parrots , macaws .

View All 9 Questions

Review Highlights - Carters Pet Mart

I especially enjoy talking with Evelyn, who truly loves her job and animals.

Mentioned in 3 reviews

Read more highlights

Caldron's Pets Choice - Longview of front entrance.

Caldron's Pets Choice

(100 reviews)

So, I have been coming here for a few years now and it hadn't dawned on me to post a review until I…read morevisited yesterday for some pet supplies. Rachael and David, who I believe may be the owners, or at the very least managers (along with their staff), are always friendly, inviting and extremely knowledgeable about animals and what food, or toys may be best for your pet based on your circumstances. They are always inviting and willing to help. I have also found that the pet food products they carry are typically healthier for your pet, more so than you may find at the big chains and box stores. The quality and price points of the pet food are fair and they often times have promotions and discounts. Many of the promotions are buy 12 and get your next one free (ie; bag or case of food etc.). Also, on weekends they have vaccination clinics and sometimes adoption events. They even have a dog wash inside. Check with the store to find out when and how often the Vaccine clinics, pet adoptions and dog wash is available. This place is located in Modesto, in a shopping center that looks like an old western town (corner of Tully and Standiford). Bottom line, I am glad to have found a personable store for all my pets' needs and to be able to help support a local small business.

Always helpful, always kind, and knowledgeable! For anyone…read morewith farmina pet food, here is how to locate the coupons if you don't get the emails! First download the app FarminaGenius

JPQ Exotics Pet Store - Caique Parrots

JPQ Exotics Pet Store

(5 reviews)

Omg my experience was one will NEVER forget! My mom and I went in to look at the cockatoos. I…read morerecently lost my Indian Ringneck parrot, and always wanted a cockatoo. We were greeted by a very nice guy (I'm so sorry I'm bad with remembering names). He was so knowledgeable and very kind! He introduced us to a gorgeous 3 yr old Moluccan cockatoo named Rosie. He told us everything about her, including her recent veterinary visit. We could genuinely tell he loves his birds. Rosie was the sweetest and most tame bird I've ever met. She talks, dances and we could tell she was given so much attention! Not once did we feel any pressure to buy Rosie, quite the opposite I'd say. We could tell he had so much love for her and would be sad to see her go. Nonetheless, we fell in love with her and bought her. He gave us all of the information we needed to care for her. He made sure that her wings were clipped, as per our request, and he even trimmed her toenails. There was also a very sweet girl working there as well, who was very sad to see her go, and made the comment that she is glad that Rosie is going to a good home, because she deserves it. Which made us feel incredibly grateful. I can't thank you guys enough for Rosie. She is a true blessing to our family. It's been 24 hours and she is already comfortable, even cuddling and bonding with my husband! I would never purchase another bird anywhere else. All of the birds there are so beautiful, healthy, and above all loved! Before you even think about purchasing a bird elsewhere, check JPQ out first. I promise you will not be disappointed

Right when we walked in, we were warmly greeted, which instantly made the experience welcoming. I…read morealso loved the cute vinyl wrap on the outside of the building it gave the place such a fun touch. I came in to have my bird's nails and wings clipped, and if you're a bird owner, you know how challenging it can be to find a trustworthy place to care for your feathered baby. The staff here made the process easy and stress-free. While I was there, I also picked up an adorable travel case. They have a great selection of cages, toys, food, birds, and other accessories it's truly a one-stop shop for bird lovers. I'll definitely be coming back and highly recommend this spot to any fellow bird owners!

Carters Pet Mart - petadoption - Updated May 2026

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