I took my 15yr old fur baby for a nail trim today. Tony was very knowledgeable friendly and…read morecourteous to me and my baby Chloe. I got to hold her while he carefully trimmed her nails. THANK YOU TONY Cloe walked out with a pep in her step the rest of the day ..I will be back next month for another trim. Keep up the great work !

Always very good store. And very friendly employees. They always say hi and help if you need it.read more

Great pet store with competitive prices. I was told about this shop by a friend and I'd never…read morethought there was a shop here unless he had told me so. It's hard to spot from the street but their prices are better than big stores and compete with Amazon. Clean and organized with helpful staff. Parking has not been an issue both times I've been here. Definitely recommend it.

I live in LA and usually have my MaltiPoo groomed there - sometimes at PetSmart and sometimes at…read moreother, more "she-she" pet salons. Today, Teddy was groomed by Janette Lopez at PetSmart on Mchenry. She gave my girl one of the best haircuts she has EVER had ANYWHERE. Due to her curly coat, more often than not I am told "she is matted and will need to be shaved down". I know this is not always the case because I do brush her regularly. I have always suspected it was just lazy grooming and todays experience solidifies that. Janette took her time and gave my girl so much love. She is soft and fluffy and feels and smells amazing! So happy!

Never rent a rug doctor from petsmart…read more The snarky cashier tried everything she could to try to keep my deposit. First she tried to claim that I returned it late, even though I had rented it earlier that same day and was returning it early. I told her to look again, and that wiped the smug smirk off her face. But that wasn't enough, then she said that the machine wasn't clean enough. and pointed out some hair that was caught in the rotary brush, and she said it had a stench to it. I took it back home rewashed the tanks, and removed the hair from the rotary brush. I returned it, and once again she tried to keep my deposit stating it wasn't clean enough. that I had to remove and clean the rotary brush assembly. I said "this is bullshit," and she called the manager, who immediately took the side of the cashier. she looked at it and pointed to rotary brush assembly and that all has to be taken apart and. cleaned, and I asked her to show me how you take it apart, and lo and behold she couldn't take it apart either. Finally, after all that the manager made the cashier refund m deposi. But I will never do business with Petsmart after all that.

Great! Very nice people. Always helpful good selection and if you're looking for a specific breed…read moreof chicken they can help find it.

I love this feed store. Very friendly staff . They know what your regular order is and get it…read moreready and loaded in your vehicle even before you get it paid for. A family run feed store with excellent prices. Make them your regular feed store. Extremely helpful.

This place is a hidden gem. It's family owned, it's well stocked and you can feel the compassion…read morefor pets and their people exude from the Staff. I was visiting from out of town for Thanksgiving. I was driving near Hatch road and nearly hit a kitten. She was very young and very pregnant. I found Canela on yelp, rushed over to grab some food and a carrier. The staff there were so helpful, they even put the crate together for me and helped me out with food for her sensitive state. I highly recommend you check them out. Their Yelp page doest reflect their genuine service. I am happy to say I'd go there for all my pet needs if I lived in Modesto.

rip off- overpriced-they sell birds that are unhealthy- they have no morals- it seems like they…read moredon't care about the animals. rude and just trying to make a sale.

Our experience with this store was extremely upsetting. We purchased two birds here and both died…read morewithin days. The first died within three days and the second died in less than 24 hours after bringing it home. Concerned about what happened, we took the second bird to a licensed veterinarian, who informed us the bird showed signs of neurological issues and likely had underlying health problems before it was sold. This strongly suggests the birds may have already been sick at the time of sale. Two birds dying this quickly raises serious concerns about the health and welfare of animals being sold. We hope the store takes this situation seriously and reviews their animal health screening and sourcing practices so other families do not go through the same experience.

This website does NOT sell online. Only offers information and services offered at the store, so…read moredon't be fooled If you see someone posing as their company name and selling online. Below is a response from the actual owner letting me know that I had been scammed. Thank you for saving me from that, much appreciated!

Product i recieved is damaged. Just order off amazon if you dont want to have to go back and forth…read moreto this store

I came in looking for a betta fish. I decided to get one. I was looking for the Imagitarium plastic…read morecylinder tank. I saw on the app that it was available for pick up. I ask the girl with the red hair at the register if they had any in the back. She was very nice about it. She called her coworker, Lucia, to aquatics so she can check if they have it in the back. When Lucia came, she was rude and did not help. She did not bother checking on her device and just said if there isn't any on the shelf, there isn't any in the back and people steal here all the time. That's a very poor excuse and she was just being lazy to not check.

Had a good experience with Tropical Haven recently and in some years past. This last visit was for…read moresome fish food which they had for my fish pond. I appreciate being helped soon after entering the shop and the clerk knowing and helping me find what I needed. Appreciated the efficient experience as my wife was waiting for me in the car...

I wish I had checked reviews before buying here. So many people have had similar problems since the…read morenew owners showed up. Tl;dr: Their return policy is deceptive and only explained on the receipt, and they refuse to take care of their customers. I bought a $20 electric heater for my kid's beta that was recommended to me by them, and even on the lowest setting, it was too hot for the fish and almost killed it. I came on day 10 of the 14 day return policy to get my money back, and they told me that they can't return electronics. I asked about the 14 day policy, and they said it doesn't apply to electronics. When I told them that I was never informed of the policy before buying it, otherwise I wouldn't have bought it in the first place, they didn't care and said it's on the receipt. ...You know, the ONLY place where this policy is posted to customers. The one you can only know about AFTER you buy something. It's aparently too "redundant" to state the policy that you can't return the product you're about to buy prior to buying the product. That policy. I asked if I could get store credit or replace it with one that works, and they refused. I was told I can contact the manufacturer to get a replacement heater. Everyone knows that the obvious choice a business should make when dealing with returns is to say "Nope. Not my problem." It's best business practice. Duh. On Monday (today), I went to to talk to the owner about the situation. He stood by his associates and said it's the responsibility of the customer to ask about the return policy, and did not understand why the policy would be unclear if the first time the return policy was explained was after it was purchased. He also seemed to not understand the difference between a warranty and a return policy, and was comfortable keeping the communication about their return policy solely on the receipt. He also didn't think he should go about and explain the warrant on any product you buy with him. When I told him I wouldn't be returning, he still didn't seem to grasp the problem of what happened. I want to support small, local businesses, but this place isn't worth it. They're happy to take your money, but then refuse to actually do any proper customer service when issues arise.

I adopted my puppy Zero from them a year ago and I did have some issues with their customer…read moreservice, but after speaking with Kerri for about an hour this morning, she has resolved all of those. If you do have a negative experience, I suggest speaking with Kerri. Even though I came off pretty aggressive with her, she was understanding, allowed me to vent, and then helped me completely rectify the situation. Regardless, they are a no-kill rescue. They love animals. And they paired me up with my best puppy friend.

I give this rescue 1 star. They beg and cry on Facebook because they can't pay their bills. Vet…read morebills and bills to run the facility. They e even made post about dogs being unhealthy because they've stayed at their facility for so long. However, they make so many restrictions for even adopting from them. I tried to adopt from them and even though I had grown up with the same breed of dog in my home I was told I couldn't adopt one of their dogs because I was a teena and not my parent. I wasn't an adult and that the dog required so much knowledge that they claimed I didn't have. But how could that be when I literally explained my knowledge of the breed. I ended up purchasing my baby from a breeder, but it's unfortunate they don't want to encourage rescuing. I understand vetting people to make sure animals go to a good home. But they should be less restrictive when it comes to letting people adopt. If I'm already paying $400+ to adopt I'm not in it to be a harmful owner. People don't have money to waste. perhaps then they would have money to run their facility instead of constantly begging. I even see they have so many requirements to foster. You either need help or don't. They made a post about a dog that was severely overweight because it's locked in a cage for multiple hours a day. How could they even let that happen. Smh. They have xoloitzuintli at their place right now and I bet they have received a lot of interest In him but I bet they wont let him be adopted

Hussein has a wide variety of birds and is very knowledgeable. I've gotten 4 birds from him and…read morethey're always healthy and tameable. He starts taming the birds which makes it way easier! Very friendly and good customer service! Thanks again Hussein!