Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

Make sure you mark your tire rims these guys claim to do the tire rotation and trick people into…read morenot doing them they end up doing it until the get caught

My best tire experienced I have ever experienced…read more In and out service I called at 10:45am looking for snow tires, and they were able to get me in at 11am the same day (15 minutes later) The snow tire installation took 15-20 minutes The price was unbeatable!! Great service (thanks, Colton!) Clean waiting room Will be back again and again

Great experience all around, I had been calling places to get my oil changed but most places…read morecharged too much or couldn't see me for a few days. This place had great service and ended up charging me less than Walmart does because I brought my own oil and filter. Would highly recommend.

Honest Friendly…read moreProfessional Knowledgeable Efficient This pretty much sums it up. I've had nothing but bad experiences over and over and over at any auto shop I've ever been to. Then I came here and was blown away at how great this place is. Let's start by the shop itself. CLEAN! And the most organized shop I've ever seen! And then the people.... Nicest folks ever and for once I didn't leave an automotive shop feeling taken advantage of. Honesty, transparency and fair pricing make for a repeat customer. Thanks Nick and Chris!!

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

The owners of this place are crooks. I brought may car in to have the battery replaced and they…read moreinstalled the wrong battery for my car model. I received a copy of the car manual from the manufacturer and my mechanic and they just told me I and the manual were wrong and refused to change the car even though it was having issues starting after the battery was installed. Three weeks since install and the battery terminals because THE BATTERY WASN'T DESIGNED FOR THE CAR, but they don't care. They got their money and now they refuse to fix their mistake. Never. Going. Back.

My time at Clegg Auto was short but sweet! My car started making a loud unpleasant noise, so I…read morebrought it in. I was helped instantly and a mechanic took it for a test drive to hear the problem. He diagnosed it very quickly, and it turned out that I needed to go to a more specialized shop to have it fixed. They recommended me to a place nearby and didn't charge me anything for the inspection! Clegg has great customer service and they work fast! I will definitely bring my car here next time I have a problem! P.s. They have free drinks!

5-star service! Quick, reliable customer service. My steering fluid needed to be filled up, and…read morethe Clegg team took care of my car!

The employees were super kind. They helped out a lot and were super fast in getting my oil changed.read more

It was a great service and through explanation of what needed to be done. I've returned to this…read moreplace many times.

Connor & Bradley, along with their amazing staff, are beyond efficient!!'…read moreConnor gave me the breakdown with a sheet that displayed items that need to be fixed. He was very pleasant, easy-going. My only complaint was that I forgot my $25 coupon.

I would never go back to this location. It took very long to get a simple oil change. I felt like…read morethey were recommending a lot of unnecessary things to up-charge me. I got in after they were done and my jockey box was stuck open. I had to get the guy to come move it around until it finally went back in place. Then I started driving and noticed they didn't fully close my hood. Overall, bad experience and would not recommend.

I got an oil change and the service was quick and the staff were friendly and the complementary…read moredrinks in the lounge were a great addition! I'll definitely be going back the next time I need a service.

So disappointed with this shop! Took my daughter's car in to get a water pump replaced (already…read morediagnosed by the factory). Verified the price of the quote twice. Wasn't the cheapest but they could get it in right away. Told during the repair that they were going to charge me more for a thermostat because the parts they got didn't come with one, so it would be more money. The thermostat was working fine when we brought it in and during the dealer inspection so we decided just to replace the water pump as agreed. My daughter picked up the car at closing only to find the cost was higher than the verified quote and now the check engine light was on. They diagnosed it as the thermostat had now failed and it would be several hundred dollars more. When I asked how this happened as it was working fine when we brought it in they said it must have happened as they put in the new water pump. We asked what can be done, and they offered to help with the repair. When I asked for a quote of how much it would be they took several days to get back to us and then said Mike their manager said they won't help on the price of the repair and it's still going to be several hundred dollars more. So disappointed with the lack of integrity in this place. Better to go somewhere else where they will honor their quotes and stand behind their work.

Amazing service! We came with a problem that they solved super fast and incredibly cheaply! I…read moreheartily recommend

Doug knows what he's talking about and is honest...what more could you ask for? He's helpful and is…read morein no way trying to rip anyone off.

100%. Honest place looking out for those customers. I got an oil change a month ago and forgot…read moreand they could have just did another one however they showed me I just got one and they topped it all off for me. I worked with Jay, Kiki, Nevneh. They were so kind and have great customer service

This place is very friendly if they don't screw anything up but when they do, they will not take…read moreresponsibility, they'll be rude, and even accuse you of lying. I came on exclusively for an emissions test and car registration. After dropping it off they called me to ask if I wanted to rotate the tires, do an oil change and change my brakes. I said sure. I came back to pick it up, paid $530 and only realized after they had closed that they didn't do my emissions and registration. The one thing I came for. So I bring it back the next day thinking they just forgot to give me the paperwork. Nope they didn't do it and told me to get in line behind everyone else in the queue. I drop it off again and ask for some kind of discount now that I'm up to $600. The manager says they can't remember that I came for emissions so they have to take the word of the guy who rang me up over mine. Cool. I end up with a $10 discount which is 1.6% for wasting over an hour of my time and messing up my order. TLDR; I ordered an emissions and registration, they didn't do it, I spent $600, they blame me for their mistake, and I get 1.6% off my bill. UPDATE: It turns out they botched the brake job on my rear right tire. I suddenly became aware of a grinding noise as I turn down the music on my way back home from Salt Lake. The grinding got so bad and my brakes got so finicky that I had to leave my car in American Fork and get an Uber back to my home in Orem. This has literally been the worst experience I've ever had at a store. UPDATE 2: So it turns out the mechanic who installed my brakes finger-tightened the bolts. One bolt rattled loose and was lost, while the other one almost fell off. What caused the grinding and brake malfunctioning was the fact that my brakes were barely hanging by a thread and not held properly in place. And yes, I was very close to completely losing my brakes on the highway. Up to this point I've lost $800 in time from work and have spent $50 in Uber bills and gas driving back and forth. The regional manager for Jiffy Lube reached out to me, which I appreciated. But then I was offered a certificate for a free oil change to make up for everything. That doesn't even make up for the additional out-of-pocket costs that I've had to pay through this ordeal much less multiple days of lost work or putting my life in danger. I declined. UPDATE 3: So I had to get my car there myself but they redid my brakes since the bad installation ultimately caused damage to the new brakes, replaced the lost bold that rattled off, and issued me a partial refund. I appreciate the effort to meet me halfway so to speak. It may not fully be restitution for the problems and lost time and expenses but I'm happy to meet any business halfway that's willing to try. I'm updating the review star rating to reflect that. Hopefully it was just the combination of a few people having a bad day. Fortunately my brakes didn't completely detach from my car and I was not physically harmed. I'm going to give the benefit of the doubt since a real effort was made in the end to true up a reasonable portion of the negative consequences of the situation.