I purchased a one-of-a-kind, pristine Tacoma from Tyacke Motors and had a great experience from…read morestart to finish. Communication with Stayton was excellent throughout the entire process. After the truck was delivered to Hawaii, I noticed that the front skid plate was missing. I contacted Stayton to see if it may have been accidentally removed while the truck was being detailed. If not, my next step was going to be contacting the companies responsible for transporting the truck to the port and shipping it from port to port. Stayton explained that the skid plate was on the truck when it left his possession and that he wasn't sure what happened to it afterward. Despite this, he stepped up and offered to pay for a replacement, even though the situation was outside of his control and ultimately not his responsibility. That kind of integrity is rare, especially in the car business. Stayton chose to do the right thing simply because it was the right thing to do, and I'm extremely appreciative of businesses and owners like Tyacke Motors. If you Google "an honest car dealer," Tyacke Motors should be the first result. I would highly recommend them to anyone looking for a dealership that truly stands behind its customers.

I will definitely come back here for my next used car…read more I have always wanted a kei truck since high school and saw one on the lot at Tyacke. The time at the dealership was quick and we got to drive it home about an hour after we got to the dealership. Then I had some back news where Tyacke was able to come in and go above and beyond. The next day I brought it home - the truck would not start up. I was devastated as I was really excited about the vehicle. I knew that a used car dealer had no obligation to help when I bought a 30yr old car as is. I reached out to Chris just to let him know what was going on and how I felt. Chris offered to take the car and look at it for me and found that there was a huge issue with the engine. What shocked me is that he gave me an option at that point - we could undo the sale and I could go on my merry way - or they could help get it running again with a new engine they located. I chose to trust Chris and see how far the repair path would go, I really wanted this thing running again! It took longer than either of us expected but. This went above and beyond to be fair throughout the process even covering payments for the car while it was in the shop for a few months. While the process was a few months, I got my truck back running better than ever! I think it can be hard to find people with integrity and looking to do the right thing for customers and the community - Chris and Tyacke have it all.

Hands down, best car buying experience I have ever had. The Sales Manager Joe was the pinnacle of…read moreprofessionalism from start to finish. Our Sales Rep John knew every detail of his product and provided us outstanding service on the day of delivery. I traveled from NV to Provo GMC to purchase a truck since the dealerships in Las Vegas had limited inventory and wanted to be difficult when it came to closing a deal. Not the case with Joe and his team. They responded immediately to my online inquiry and notified me they had two of the vehicles in stock. By the end of the day, we had agreed to a price that was lower than any other dealership had quoted me. On top of that, they promised to hold the vehicle for me until I could drive up from Las Vegas. The day of delivery could not of gone smoother. The truck looked amazing and John made sure we understood how everything worked since I was upgrading from a 2006 GMC Sierra that lacked all the new tech. John has even reached out a couple times post purchase to make sure I have no questions. Bottomline, I give Provo GMC my highest marks and whole heartedly recommend them. They operate with transparency and integrity, which made working with them a fantastic experience.

Expectation vs. Reality…read more I purchased a vehicle from Provo GMC and have driven it less than 2,000 miles. In that short time, it's already been in the shop three times and now it needs a completely new engine. Before the engine failure, I even tried to sell it back to Provo GMC at a financial loss, hoping to cut my losses early, but they wouldn't even consider it. It's clear to me now that there were underlying issues from the beginning. I'm incredibly disappointed by how this situation has been handled and by the lack of accountability from the dealership. I expected better both in terms of product quality and customer care. You have my all my info to call me so just do that!

I took my car in for a full interior detail and they blew it out of the water!! The did a "car…read morebomb" and my car has never smelled so good. I wasn't able to pick my vehicle up until after work so they used the spare time to wash the exterior, complimentary! I will definitely be back. It is easily the best detail I have ever gotten!

I was driving solo with my truck and 5th wheel and something happened while driving yesterday. It…read morefelt like I was being rear ended by my own trailer. I pulled in when I saw the service sign. Nate greeted me and put me at ease. He drove it and immediately figured out the problem was my gliding hitch had come unlocked and was stuck in neutral. He fixed the hitch and made sure it was safe for me to continue my drive. He and his coworkers were my guardian angels for the day. Thank you.

1 star for Ken Garff as a company. 5 stars for Jason and the service staff…read more I want to make that distinction very clear because the employees I dealt with at Ken Garff Honda of Orem were kind, patient and professional, especially Jason, the service manager. The alignment they performed was also good and the vehicle drives noticeably better. My issue is with Ken Garff's paperwork and the company's response when I raised concerns about it. My original estimate included an unexplained $12.99 "parts" charge for an alignment. After I questioned it, the charge was removed. More importantly, the service authorization contained language stating that the dealership is not responsible for "loss or damage to my vehicle," while another portion referred to damage "not caused directly by the Dealership." When I questioned this, I was verbally told that the dealership would still be responsible for damage it caused. My problem was simple: that is not what the paperwork clearly says. I was willing to pay for the work performed, but I would not sign vague language that I wasn't comfortable agreeing to. Jason was incredibly patient about this. We ultimately agreed that I could cross out the terms I would not accept, and both of us signed the modified paperwork. That is why Jason and the staff get 5 stars from me. They listened, treated me respectfully and worked with me rather than pressuring me to sign. Ken Garff as a company gets 1 star. I later raised the disclosure issue publicly and Ken Garff responded by thanking me for my "insights about the paperwork," without actually addressing the wording I had questioned. If the company's position truly is that it remains responsible for damage caused by its employees, I don't understand why the disclosure can't simply say that clearly. I don't think customers should have to argue over vague legal language just to have their vehicle serviced. Jason and the staff deserve recognition--and honestly a raise--for how professionally they handled the situation. My criticism is directed at the corporate policies and paperwork they are being asked to work with. I strongly encourage anyone having a vehicle serviced here to read every page before signing. If you don't understand or agree with something, ask about it. Don't sign something simply because you're told it's standard paperwork.

Came in to do an advantage care package. Everything was fine up until I checked everything…read moreafterwards and here's my Results

I'm so sad to have moved too far from Clegg…read more I have taken four different cars to Clegg over 6 years for a whole menagerie of reasons. They are always honest about their pricing, even when it is higher than other garages in the area. They have explained to me why they would charge what they do, and if I can't afford that, where to go for cheaper service. Because of their honesty on that front, I trust their judgment and pay them more. So heads up, service may cost more here, but I felt like they were honest with why.

I happed to break down in this parking lot, so I didn't have much of an option, but I soon became…read moreso thankful this was the auto shop I ended up at! I had super great service! From the front desk team to the crew who serviced my car. The team was very prompt and gave me explanations to ensure I understood what was going on with my vehicle.

We were highly referred to this place by a good family friend. Upon talking and meeting with…read moreSergio in person, he was such a personable and delightful person to do business with. He was honest, full of information, and took us step by step in getting our car taken care of. He really was a breath of fresh air and this local family owned business is built on honesty and integrity. Sergio educated us with all options, including the affordable route. He enabled us to have choices in addition to giving his two cents on our car issue. He was there every step of the way to get our situation resolved. Besides being the owner of this establishment, he also took our calls every time we would ring him and was courteous in every manner. It's like having an uncle in the car business - he treated us like family. We will definitely be coming back for future services and are forever clients. 5 STAR approved!!!

They purposely sell you broken cars and refuse to do anything about it. They tell you one thing and…read morethen turn back on their word. Avoid this place.

We bought a car at Orem Mazda and within the first six months an engine light came on and the…read moreservice department wanted $180 to diagnose the problem. We bought the car at night and when we got home, we noticed what look like somebody had taken pellet shots to the back of the car. We were stuck with it because we didn't notice the damage until after we bought the car! I remember trying to get ahold of the salesman just days after the purchase and couldn't get ahold of him! I would never do business again with Orem Mazda!

Purchased a car here a couple of days ago. We needed a car, and they had cars but that's about as…read moregood as I can say about them. They promised perks, promised to take off some fees, and threw in "free" $500 all weather mats to close the deal. After agreeing to their terms, they went back on every perk and promise they made. "Oh the free mats we can only do half off so you just pay $250!" And "oh yeah we can only take $73 off of that $500 fee. We just can't take off the rest of the fee!" Sales team needs help. If you can't offer things, don't lie about it. It just makes the experience sour for everyone.

We bought our minivan here a couple of years back. It was the best car buying experience I've ever…read morehad. Normally, I don't keep the license plate frame that the dealership gives me on my vehicle, but, I left this one on. For me, that says a lot. There was no pressure to make a quick decision, the sales associate gave me plenty of space to find what I wanted, and the prices were super fair. No haggling, no pressure. I was blown away. The purchasing process was so easy, we were in and out of there in less than an hour, Driving off the lot with our van.

We came by to look and purchased a ford f250 they had for sale…read more Theysaid everything was rebuilt from a small fire. we got there and codes were popping up. They cleared it 36 miles ago Trying to hide the issues. My husband drove it and the windshield wipers don't even work. There was a code for The AC clutch driver side, airbag, and driver side airbag not responding. I would never buy from this company. They told us before we arrived that everything was fixed, and there was nothing wrong with it.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.