I thought all hope was lost. All of my photos were on the hard drive that I could no longer…read moreaccess. Springfield Data Recovery was able to recover all of it. What a blessing. Thank you Springfield Data Recovery for saving my irreplaceable memories.

I had my data retrieved from a platter failure, and almost everything was usable. Turnaround was…read morespeedy, and considering how much I needed some of that data, the price was fine. I hadn't planned on spending that much, but I was happy to do it. Free shipping both ways and new media for the recovered data. I was pleased with the results.

I took my computer in after trying to replace my power supply. They took everything apart to…read moretroubleshoot it and discovered it was my motherboard that was broken, not the power supply. Called me to let me know the next day and they didn't charge me anything since they didn't fix anything. I was able to fix the motherboard myself thanks to them so a five star is the least I can do and will definitely go back for any computer needs.

Even though Mike couldn't help me this time, he promptly let me know and suggested who could. And,…read morewhen he could help me in the past, the service was awesome. I would highly recommend this shop.

After a few years I needed to update my iPhone and again purchased a refurbished phone from…read moreMekanix. I did this on a trip from Portland to Eugene. After getting back to Portland I had some difficulties and called them and they said they would honor the warranty. I was unable to get down to Portland and several months later the display froze. I called, they said to send it down. I did and they repaired both problems without charge. Now you know why I went to Eugene Mekanix to update my phone. They are simply the best.

Always great service and I leave with an operational phone!…read moreMatt and crew are always so helpful and nice!

Megan at Call the Ninja is great! Very personable, helpful and super smart. Also great that they…read moreoffer a money back guarantee, though I didn't have to use it (still nice for piece of mind!). Definitely check them out if you need some computer help!

From the owner: $95 flat-rate computer repair in Eugene. 48 hour turnaround. Legendary customer service. 30-day…read moremoney-back guarantee. We also offer $195 risk-free data recovery (no recovery, no fee) and on-site services for businesses.

I am writing this review because I think it's important that individual and consumer users…read moreunderstand that this is *not* a local shop by any means. My impression is that this is a service better suited for businesses, not individuals. My adult daughter had a failure of an external hard drive at a very unfortunate time, where she needed the files recovered from it as soon as possible. Unsure of where to go for this type of issue, she consulted with another person and chose Secure Data Recovery because it was nearby, and because they had some strong reviews. She brought it into the drop-off desk in downtown Portland. The person there informed her of Secure Data Recovery's standard diagnosis and recovery times (which were much longer than expected). The person at the drop-off desk was not able to answer my daughter's additional questions (and admittedly my daughter was a bit freaked out), and so the person at the desk called one of the technicians to talk with my daughter. My daughter is fairly tech-savvy, but having no experience of whether these were typical timeframes for diagnosis and recovery, or if other options were available, my daughter left the drive there on a Friday afternoon. In reconsidering over the weekend, we decided we felt more comfortable trying other services in town that might be able to do a quicker turnaround. Since the Portland drop-off desk is closed on the weekend, we went back in at 9am on Monday morning, only to find that the drive had been sent to Los Angeles. From the website, we got the impression that the clean lab was in Portland, but no - it was 1000 miles away. This was not what we expected. Working with a few folks at Secure Data Recovery, we asked that they overnight the drive back to us without diagnosing (if we'd wanted to start even a slightly expedited process, it would have cost us almost $300). We paid a fee to get the drive overnighted back to us, and got the drive Tuesday afternoon. We subsequently took it somewhere local, and were able to recover all of the data off the drive in a pretty timely manner. If you have a really complex, intense, and/or specialized issue, it may well be that Secure Data Recovery would be a good choice for you. If you are simply trying to diagnose your issue - personally, I would recommend trying a good, competent local service first. The drop off desk on the 31st floor of Big Pink was, in my experience, just that - a place to drop off your drive or system. In both instances where I or my daughter talked with the person staffing the desk, they seemed unable to give us even a simple update or status. When we came to pick up the drive, we were told that it was probably at their lab in Los Angeles, but the person couldn't definitely tell us so. We ended up calling the number we had while standing about 10 feet from the desk to try to connect with someone. It was frankly a little surreal. I work in tech and have worked with IT service desks for years, so I have experience working with corporate IT services. While we did receive an email immediately after dropoff with options, etc., this whole transaction felt much more like working with a corporate IT service desk rather than an individually-focused customer service organization. Additionally, the live discussion we had with a technician simply felt geared toward someone who is an IT person, with a tinge of "we know what's best for you, and your choices seem illogical" thrown in (I can't think of any other way to describe it - if you've had this type of conversation, you know what I mean). In the end, I'm pleased we got the drive back in a relatively timely manner, but in retrospect, I wish the damned thing had stayed local. Again, if you're an IT person or in a small business, or have a really gnarly issue, this may be a perfectly fine option. For consumers who aren't as tech-savvy, it seems like this would have been a nightmare. I think a good first step would be to ensure that the dropoff desk staff are more tech-savvy themselves, more knowledgeable about the process, and able to more directly provide answers to walk-in customers.

Secure Data did a great job recovering data from an external HDD which had been dead on a shelf for…read morealmost 10 years! Frederick was responsive, informative, and was able to work with my needs and budget to save me a significant amount of money. Extremely professional and great customer service.

Know-how meets integrity. I hired these guys to get into my computer (long story, lost my password,…read morethe one I'd just created without saving it anywhere after reinstalling Windows). They unlocked it but it turns out the harddrive was messed up beyond repair. I have it under warranty so don't need them to fix that but expected to pay something for their time, so I was really delighted when there was no charge. I mean, they spent the time but could not fix it, so no charge. I really appreciated that. A lot.

Please save yourself time and money and go to another computer specialist. I recommend Affordable…read moreComputers on W 11th. Not only did Computer Guru misdiagnose my computer as having a faulty motherboard, but returned my computer in worse condition. Mind you all the computer components were brand new out of the box including the motherboard. This is by far the worst experience I have ever encountered with any local business. I asked for a simple refund for the full diagnostic because after taking it into Affordable Computers we found the motherboard worked, and the power source plug was not plugged in correctly (that simple). Any knowledgeable technician would have known that immediately, instead, the computer was dismembered and parts were broken costing me more money to fix what they broke and several days to get my computer back.

Tony actually worked for me and was my one of my best, most reliable, kind & passionate specialist…read moretechnicians, with obvious intelligence beyond many AND having business savvy that he consistently brought to the table to further enhance the team whether in quality control or presentation to build further trust with clients and to establish healthy position in the industry. He is precise, transparent, and to be the kind of skilled tech coupled with his knack in customer service and strategic business growth, it's no wonder he's leading the pack. I'm thankful to see that he is continuing in his success and that nothing has slowed him down at all! I'm proud of you Tony, I should have really wrote this sooner and really processed how blessed I was and am to have been gifted the time that I had with you. You also inspired me to get to this point of where I am now and continuing to grow into. You see very deeply in many things and I am grateful for YOUR support that was consistent and always there. Furthermore the things that he can do with micro soldering and the many different technical tasks can't can't be restated enough. People all could learn so much from him and it is paramount for this next few chapters to be valuable in these kinds of ways. Because of Tony, the owner, we had larger and even national franchises referring business to us because we were able to take much more complicated jobs in micro soldering and many other finite fixes that no one in the area could do. A valuable citizen that ensures the many that need their smart devices etc to be working so they can work etc.

The guy Tony Trilex that runs the business and handled my request to repair my xbox controller (my…read morecontroller had left stick drift) is slick. He made me put down a $40 deposit on April 14, 2025. I sent my controller in to have both left and right sticks upgraded to Hall Effect Sticks for $90 each. It took a long time and I had to call him on the April 24, 2025 to remind him that my order was delivered. The parts weren't ordered till April 29, 2025 and the controller wasn't fixed till May 5, 2025. I paid $122 right away on May 5,2025 the controller was upgraded to TMR's instead of Hall Effect sticks I was happy cause TMR's are suppose to be better then Hall Effect sticks. I got the controller on May 9, 2025 and tested it and the controller was unresponsive. I called right away on the 9th and he told me he was unable to test it cause he had no Xbox and that he could give me a refund of $112 or send it in for warranty I told him that I don't think it could be fixed and wanted the refund he told me that it could be fixed, but I still took the refund. He called me back later on to say that he refunded me the $112 and that if I wanted he could mail me a shipping label and he would fix it and just recharge me plus give me a discount. So I started to think, and wanted to do that so I waited for the label which never came. So I called and he said he didn't have the time to send it and if I wanted I could pay to have it shipped and that the TMR's were incompatible (this was my fault) and made it sound like it could be fixed with Hall Effect sticks that he had in stock, so I paid the shipping on May 15, 2025. I was out of $50 so far and I really wanted the controller fixed. I watch the shipping and the delivery of the package and had to call to let him know that the package was delivered to his PO Box and it was sitting there for days. He didn't start the repair till May 30, 2025. And started the testing on the May 31, 2025 and wasn't complete till June 7, 2025 and was charged $100 on June 13, 2025. I received the controller on June 20, 2025 and tested out on my Xbox and it was going crazy and it could not be fixed with recalibration so I call Tony Trilex to let him know and he screamed at me saying that he recorded the testing I think than hung up on me. I called my credit card company and they said they would call them and temporary gave me a credit which was reversed. It was hard to explain to my credit card company all what had happened over the course of almost two months. I don't know what slick things he could have said but I am out of $140 plus the shipping I paid for. I really put my trust in this in this company. If I said something wrong please let me know I will print a retraction unless you want to send your lawyers after me for slander. I rarely write reviews but sometimes this is all a customer has is to watch out for other customers. This is the purpose of this site and probably why Trilex doesn't have a review system. Also when ever I have wrote other reviews it was positive and many against negative ones.

I have a Samsung Note 3, it is the best phone I've owned so far. I like it a lot. So, when I…read morecarelessly tossed it onto the bed and it landed on my M&P, smashing the LCD and digitizer I wasn't happy. I called around looking for a price quote and the last place I happened to call was Web Zone. The owner was extremely polite, and knowledagble, but here's a big selling point. Every one, all of the local area repair shops, were a week out on a screen. He had mine in two days, over the weekend! You have excellent and knowledgable service and prompt, fast delivary. Exactly what you were looking for. They're also fond of Veterans. Give Web Zone a try and let me know what you're opinion is.

Today ends more than a month of my horrible ordeal with the Web Zone. I came to them in part…read morebecause they had "good" yelp reviews. I now know that the majority of this businesses accurate reviews can be found in the "not recommended" area. If you aren't a regular Yelp user, your review doesn't get recommended. If I had read some of those reviews, I never would have gone to this business. I went there more than a month ago to get my iMac fixed. I signed a contract for $95 in service fees (but wasn't offered a copy of the contract, which he is legally obligated to do) and was told the vast majority of things could be fixed in a few days. Fast forward a few weeks and my computer still isn't fixed and I have been charged an additional $425 in parts that either didn't work at all or didn't fix my computer. Total charges of $520 and I have absolutely nothing to show for it. Web Zone deemed my computer "unfixable." When I indicated some of my charges could be considered fraudulent, manager Kevin wouldn't give back my computer until I paid him $250 in cash. I have much more I could say about my insane experience, but I'll just end by saying that you should go to another place if you are considering this one.

Let's start with a few facts: I am moving overseas in two weeks. that means LOTS of important work…read morewith finances, wills, etc, all having to be done on line. All I have is my laptop, a brand-new Lenovo. Yesterday I put the top down on the laptop, and left for a day in Portland. When I got home, my laptop refused to connect to the Internet. I launched into all the obvious troubleshooting: the modem, even connecting a hard line to my laptop. It's almost 5:30 on a Friday, mind you, and I'm going to be without a computer for...how long? Affordable Computers was six minutes from my house. I called, they said get it here, we'll do all we can and even take it to another shop if we can't fix it by eight. I broke a speed record delivering it to the shop, where their charming yellow lab handed me the Frisbee as the shop took my computer. They said no matter what, it's $199, the emergency rate- believe me I was HAPPY if only they could fix the problem. Barely an hour later, I get the call. Come on down, we're all done. Turns out that there was some crap Windows app (of course there was), the RealTek card needed to be replaced with an Intel card, and by the way, your VPN was on. And by the way, we're giving you the card, and on top of that, a replacement HP cord for an ancient laptop that I had to drag out of storage just in case only to find out that it had broken. So now I am back to having two working laptops, albeit I now have to re-tape that storage box. Who cares, right? Jess is that kind of kindhearted super pro tech who understands that when a customer walks in with their face looking like a dead fish and an emergency on her hands, you swoop in with your cape and get the job done. There's no guarantee, not really, that everyone's problem can be fixed that fast but here's my bottom line: computer pros know better than all of us what the typical issues are, especially with new laptops and gear that is loaded with crap that causes all kinds of problems. They can cut through to more efficient troubleshooting and figure out your issue. When you have an emergency at 5:30 pm when everyone else is closing up shop, and you can bring your gear in and get greeted by a very happy dog and people who know what they're doing and who are dedicated to getting your problem fixed because they get the urgency, you share the good news. Affordable had been referred to me by a friend year ago, and this was the first time I really needed them. My tech expert up in Portland, who was helping me troubleshoot from his drive home and who was completely at his wits' end, said TELL ME WHO THEY ARE, because he's got friends in Eugene who need a trusted resource. This is a trusted resource. Jess made sure I knew how to get logged back in now that I had a new Intel card, and I'm back in business. I have had to deal with Geek Squad and plenty of other folks over the years often to very questionable outcomes. As a journalist, I am done without a working laptop. Affordable understood my issue, and handed me back my laptop in much better shape than when I turned it in. I can't give anyone a more heartfelt set of five-star kudos than this. And please give the dog an extra scritch for being such a great greeter. Just for the record: NONE of this is AI-generated. Real person, real review.

Fantastic service & team! We had a last minute repair drop off Friday evening, expecting turnaround…read moreto be the following week. On our way home we received a call saying it was fixed. Honest affordable pricing, great service, quick turnaround =10/10