If they are too busy to do orders to go, they shouldn't take the order…read more
Tried to get breakfast today- got a text saying it was ready-$33 for one egg burrito btw- when I got there, it wasn't, so I asked how long and was told, "Have no idea; we're slammed." I said Really? She confirmed there was no way to give me a time, as they were slammed.
I had to make up a parking spot, so I figured that I couldn't wait too long.
So I just said, "Well, if you're that busy, I'll just take a refund."
Another girl came over, and she said, " Well, you can't get a refund. You'll have to call Chow Now"
I explained that I ordered through their website, and she explained that they use Chow Now. I said, " Well, can't you just tell me how long it'll be to make an egg burrito?"
At this point, it had been only about 15-20 minutes since I ordered it.
All I was doing was looking for a time.
Then the manager came over and decided to "school" me on how busy the restaurant was, and I needed to understand that when I order food, it may or may not be ready when it says it's ready.
She was obnoxious to say the least!!
So I said, "Look, I don't want my money back, but how long is it gonna take to make a burrito?" and she said. "I don't know. We're busy!!!"
And walked away, and then the other girl said it would only be another 10 minutes.
So I said "OK", and I went outside to move my car because, as I mentioned, I was parked in a fake spot. There was no spot where I parked. I parked in the blue lines.
Now just imagine if I was a delivery driver for DoorDash or somebody who delivers food, and you get a text saying your food is ready and you're there to pick it up, and there's no parking, so you make up a spot, and they're telling you that they have no idea how long it's gonna take.
I was trying to be accommodating, so I said OK when the one girl said she would get it made in like 10 minutes.
So I went outside to move my car, and then I got an email message saying that they canceled the order because they were too busy.
I'm not sure what happened, but I have worked in customer service for many years. I'm in my 50s. I don't need to be talked down to like I'm a 20-year-old person who's never ordered food before and even if I was a 20-year-old who had never ordered food before, I don't think the manager coming out and screaming at me because she's overwhelmed is good customer service. I mean, being busy is a good thing.
The place looked packed, so I'm assuming the food is really good, and it's really popular, but this interaction has left a really stale taste in my mouth.
And my husband, when I came home without the egg burrito, was like are you kidding me and they were rude too. We'll never go there.
Again, going back to my original statement. If they were too busy to make an egg burrito, then they shouldn't have taken the order in the first place.
I'm sure the manager will get upset and comment something rude about me. I was happy to wait, I just needed a time. If it was 45 minutes, I could have come back home. If it were 10, then I could have moved my car, which is what I decided to do when they canceled the order.