Amanda was amazing! She took time to listen to me and made me feel comfortable. This was my first time in and I wanted to pamper myself. I got the head spa service and treatment and it was incredibly relaxing. I will absolutely be coming back to see her. Update: I was initially put off by them not having a way to reach anyone in the salon and the concierge number was no help. HOWEVER, when I emailed about my concerns I received a quick reply. I have a weird "shelf" thing that my hair does and Amanda let me come back to get it "fixed". She genuinely wanted me to love my hair and after the fix I absolutely do! Not only is my shelf gone but my curls seem to have come back from the dead. Will definitely go back to see Amanda again! read more

The Root Salon - Hair Salons Near Me - Phoenix, Arizona

Absolutely love this cute trendy little salon. Shane is absolutely amazing! He is a true artist. He is very attentive, and gives you the exact cut you are looking for. If you're looking for a wonderfully kind, caring and talented stylist Shane is your guy. Check it out, you'll be glad you did. read more

Unfortunately I have to update my review to add that after several visits I noticed I was no longer getting the layered short cut that looks best on me and that I requested but instead was getting the standard "you're a middle-aged lady so let's just whack your hair off, you don't need those layers and you won't notice" cut which sadly is so common here in Phoenix. I now get my hair cut in Florida. Additionally, for the prices charged at this salon we should expect a live person to answer the phone, not to have to schedule online through a user-unfriendly platform--and I'm normally a big fan of scheduling myself online. No one responds to their "concierge text" line either. read more

Amazing service!!!! Megan was the best, helped me feel confident and comfortable. I got color on my root and it was done very well. Lucky I was able to be get in with short notice. read more

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If you're looking for the Michelangelo of hair styling, Tyler is your artist! Words alone can't do justice to his expertise, so here's a picture to show you what a masterpiece looks like in Tyler's hands. Every time I sit in his chair, I know I'm about to walk out looking (and feeling) my absolute best. His eye for detail and ability to create a style that truly matches my personality and vision is unparalleled. It's as if he reads my mind and knows exactly what I need. I leave with hair that's not only stunning but feels easy to style day-to-day, which is such a rare find! If you're looking to elevate your look, Tyler is the one to see. ‍ Prepare for the compliments to roll in! read more

The Root Salon - Hair beautification - Hair Salons Near Me - Phoenix, Arizona

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First time coming to a new salon after my current hair stylist retired. I'm so glad I stumbled across root salon, super cute inside and I love the service I received. Amanda was so sweet and welcoming and I left loving my hair. She was able to take me from dark brown to the light auburn color I wanted in one session. read more

The Root Salon - Hair Salons Near Me - Phoenix, Arizona

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Super professional and friendly. Love the new atmosphere and design. Talent stylists with incredible customer service.

Highly recommend getting color done here while you're in Arizona! The stylists are fantastic.

I CANT SAY ENOUGH GOOD THINGS ABOUT SHANE! Thank you for always coming through and making my hair amazing. Real MVP! Vibe of the salon is unmatched read more

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Not the service or color I had requested and shown in the picture; nor the price I was quoted. The service was fast so that's a plus. They didn't double book my appointment with another , that's a huge plus. read more

After waiting 3 years to get my hair done I finally decided to go to Tyler. He had great reviews and I felt confident that he could highlight and cut my fine hair. He was professional and acted like he knew what he was doing especially because since he said he had 17 years of experience. Unfortunately that wasn't the case. I asked for a full highlight and the back of my hair is DARK still. Like no highlights at the nape. That's not the bad part though, I did not want any length off the front of my hair since it's very fine. It was passed my shoulders in the back and sat on my collar bone in the front. Tyler proceeded to cut all my hair off and then didn't know what to do. He ended up not finishing my haircut and I had to wait for someone else to finish my haircut. That was even worse! I asked if I could just be done because the haircut was a disaster and he was hacking my hair in the back. I'm devastated they still charged me $223 for the service for such a horrific experience and outcome and I still tipped on that. The next day I had to pay someone else to fix my hair so I could look presentable. I would never go back and I wish they would refund me money. No one should sit through 4+ hours to get a botched job done and then have to go somewhere else and pay to fix what you they messed up at a professional salon. I had to pay for my highlights to be toned again too since I left with gold hair. This review is not based on the salon at all but the 2 stylist who made my hair so ugly. Such an unfortunate experience. I'm hoping to hear from the owner to get this resolved. read more

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I scheduled and PAID for a consultation with Amanda. My appointment was scheduled for 12:45. I arrived about 7 minutes early. I checked in and waited. And waited. And WAITED. The front desk girl was kind enough to let me know 20 minutes after my appointment that Amanda would be with me shortly. 30 minutes later, Amanda finally came to get me. NO I am so sorry for making you wait, nada. That right there set things in the wrong direction for me. An apology goes a long way in my book. My time is worth something. Especially when I show up early after driving 40 minutes to get there. After showing her what I was hoping for with cut and color, I was quoted $420 for grey blending?! Maybe I didn't hear her correctly? I mean, what? I guess to add insult to injury she also wanted to rob me. Then she had the gall to ask me if I wanted to book?! Needless to say as another yelper mentioned there was no pleasantries of any kind. Being prompt isn't always in our control but apologies are. I found another salon AND I was given a FREE consultation. read more

David is amazing, great color, great haircut. The atmosphere at his salon is wonderful

Fun place to hang out food was ok staff was great. Had a fun night will be back again read more

Nothing but good things to say about Root Salon and Jada as a hair stylist. So many stylists I've been to half listen to your request and then just go at it lol. Jada takes the time to greet you and talk with you as you walk to her chair, actively listens to what you are looking for, is incredibly knowledgeable when you seek her insight, and provides a very high quality hair cut... every. single. time. Please take the time to go over to the Root Salon and get a haircut that you won't regret. Thank you, Jada! read more

First time at the root and I had an appointment with Amanda. I was super excited, but she was 25 mins late. I get that things happen/other appointments run late and probably why she rushed my service but she was not friendly or asked me a single question about myself. I thought maybe it was because she was tired or something but she had another appointment right after mine and was super smiley and friendly to her. It was really awkward and I felt like I was a burden. The stylist that washed my hair was really sweet and made my appointment better. We don't need to be best friends but a bit of kindness goes a long way, people look forward to getting services done. read more

I have a special event and wanted to look my best. I called and booked an appointment with Jules on Saturday for the following Thursday. I received a confirmation text Saturday. I received another confirmation text on Wednesday which I again confirmed. I also called and spoke with the receptionist in person to confirm. Thursday morning, they sent me a text saying they had to cancel my appointment. I called and they said they had double booked. I explained this was for a special event and I had already confirmed with them 3 times. I requested to speak with a manager. The receptionist said the manager was not available. I am very disappointed by their unprofessional service. They could have had a new and loyal customer. I will be taking my business elsewhere. read more

The Root Salon - Here is a screenshot of the confirmation for my appointment. - Hair Salons Near Me - Phoenix, Arizona

I'm so happy I found Jules! He saved my hair I've been one of Jules' lucky clients for about two years and he has not only transformed the way my hair looks, it is somehow healthier than it has been in years - I didn't think this was possible considering I've been highlighting my (very) dark brown hair light blonde for the better part of a decade. After moving to AZ and bouncing around to a few different stylists in Phoenix, I felt like my hair was damaged beyond repair. After struggling to find a stylist near me and who had hours that could work with my schedule, I found The Root and booked an appointment with Jules. I didn't know what to expect but I left that appointment happier with my hair than I had been in so long!!! Jules not only gave me beautiful, bright, natural looking highlights but he was super mindful of my hair health and has continued to be for every appointment since that first one two years ago. I honestly thought I would never get my length back but my hair is finally back and I know it's due to the care and expertise that Jules has. The salon itself is also super professional and clean. Norma is so sweet too, she is always in a good mood and ready to offer a glass of wine or coffee for clients who just need a little self care Booking is super easy online and they communicate reminders which are honestly so helpful for me. Tbh I would get my hair done in an alley if that's where Jules was though. He's incredibly talented and always exceeds expectations, and goes above and beyond to ensure I'm happy with my hair. read more

The Root Salon - Hair by Jules at The Root salon - Hair Salons Near Me - Phoenix, Arizona

Mikee cuts and colors my hair and is phenomenal. I love going in once a month and always leave refreshed and feeling 10 years younger! Go Mikee...anyone who has you is very lucky. read more

Beautiful salon, friendly reception and stylists. I enjoyed a glass of wine and love my hair. As far as high end salons go, The Root is very reasonable as compared to the ridiculous pricing at comparable salons in Scottsdale. read more

I've been to see Dana at The Roots Salon twice. The first time we made a major change to a high-low Bob with an undercut. I appreciated the attention to detail and precision cut. I had fun watching Dana try out his new Dyson fly away tool. I also appreciated how willing Dana was to work with me despite being severely limited in what products I can use due to allergies. read more

The Root Salon - Hair Salons Near Me - Phoenix, Arizona

Tyler is amazing. My hair looks beautiful. He's super personable and nice. He listens and knows hair. I'll be back!!

I had a great time going to get my hair cut here. Jada did exactly what I wanted! My favorite haircut that I've ever gotten.

Hi I'm back a year later because I wanted to add that this hair salon was the most unprofessional in the way they handled my complaints and I still think about it to this day. It's been a year and the fact that they were so careless about my hair really still really saddens me. I asked questions and no one thought it would be a good idea to answer them professionally, they just wanted me to pay for the service no matter what so they convinced me it was a good idea to dye my hair pink after dying it black. 10/10 would not recommend. I shaved my head after this awful mess. I do not recommend. Would have gone somewhere else if it weren't for the fake reviews. Also everyone was nice until I asked for a refund. read more

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Time flies when you're happy with your salon... and wow - it has now been over a decade since I started going to The Root Salon! Seeing that it has been almost four years since my last review and ten years since my initial review, and recognizing the fact that we've been dealing with the Covid-19 pandemic for the last two years, I feel like I'm overdue for an updated review! I continue to be super pleased with the five star service that I've received at this salon. I see Dana consistently every 8 weeks or so and he has become a mind-reader at what I want/need each visit. Sometimes it's a cut. Others it's a color treatment, blowout, conditioning treatment, etc... He does a fabulous job. I recently trusted Dana to put some blue streaks in my daughter's hair and he did a great job with that too... I appreciate that the front desk always calls / texts / emails to confirm my appointments and that they are pretty much always on time as well. I said this before, but I'll say it again as it continues to resonate: Everyone that works at this salon is friendly and easy to talk to... they really do live by the values on their website: relationships, creativity, fun, learning, humor, hard work, happiness and respect. I sometimes go in and work while I am there and I appreciate that the team respects that. Other times, when I'm feeling chatty, there is plenty to chat about and my visits fly by! Thanks to Dana, Laurèn, and all of the talented and personable folks at The Root for creating a happy place for me to visit every couple of months, and for making me feel beautiful every time. See you for my next appointment! read more

I moved to Phoenix from the East Coast almost 4 years ago & had been struggling to find a stylist who knows how to cut wavy/curly hair. I even went to Scottsdale to a "curly hair" salon. Complete waste of time & money. I was actually trying to make an appointment at another salon but they didn't answer when they were supposed to be open, left a message but didn't hear back for hours so I called The Root Salon & I'm so glad I did. The receptionist asked about my hair texture then suggested I have Mikey cut my hair as he specializes in curly/wavy hair. I finally found my stylist!! This man KNOWS what he's doing. To say he did a great job is an understatement. FYI, his fee is on the higher side but it's what I paid back in Manhattan so I was fine with it. Worth every penny in my opinion. read more

I came here recently to get my hair trimmed. When I walked in, I was immediately greeted by the lady at the front desk. She asked me to have a drink and offered me some coffee. Their coffee was delicious. When my stylist took me back, she wasn't overly chatty, which I love because I like to relax when I'm getting pampered. She gave me a wonderful scalp massage and did exactly as I asked, which was to lightly trim about half an inch off the bottom of my hair. The experience was fantastic, based on that alone I would go there again. The ONLY reason that I'm going to find a new dealing is because it cost me $80 to have, literally, the smallest amount of hair taken off the bottom of my hair, which is all one length. That's just way too pricey for something that took no longer than 10 minutes. Beautiful place, I do recommend for all other reasons, but the price is just too high in these days of 7% inflation... read more

The hospitality and customer service here is pretty amazing. My boyfriend and I are from Cali and helped our friend move to Arizona. We were only going to be there for a weekend, but I decided to take advantage of the fact that that AZ had salons open during the pandemic. Back in my city, hair salons have not reopened yet. Mallorie was super nice, and gave me some really awesome tips about how to maintain my hair. AND she surprised me with a sweet note a few days after I got back to Cali! It was such a pleasant surprise, and made me feel like I was a special customer. When we visit our friend in AZ, I will definitely come back here for my trim! read more

The Root Salon - Hair Salons Near Me - Phoenix, Arizona

I have to say my experience at the root salon was below average. My stylist was inexperienced, overcharged, and was a complete waste of time. I guess the first question u ask your stylist ifs if their education was based on my lady or pivot point. Always go with pivot point read more

$325 is too much for low lights, cut, blow out. Requested highlights not low lights. This was not Beverly Hills!!! read more

Mikey and Tyler are experts at what they do. I am very happy I found them. I have been to many hair colorists and stylists over the years who were very inconsistent. read more

I loved this salon. The person who did my hair was great! He was personable, very helpful, and had excellent hair styling skills.

On my recent visit to see my dad at his new home in Phoenix, Arizona, I was treated to a hair color session by my dad at The Root Salon where he gets his hair done by Shane. I just want to say, does a salon visit get any better? Shane was on vacation the day I was in town so the friendly front desk girls placed me with senior colorist Tyler. I haven't had my hair done in FOREVER since my recent move to Austin and was on a waiting list to see a friend's hairdresser before my trip to Phoenix but my dad said to let him treat me. I'm SO glad I did!!! Tyler is a great listener and we talked about a plan to give my natural blonde locks a lift that would be easy on my budget and give my "money pieces" the bright boost I love! The amazing staff brought me baked goods for breakfast and a fabulous coffee drink while Tyler went to work. After my color was transformed into a spectacular summer shade, Jada trimmed my neglected ends an gave me a deep conditioning treatment with their fancy shmancy warming technology and a beautiful blow out with beach waves and shine. My hair felt AMAZING and I think that Tyler and Jada are my new mane magicians. May dad better get used to sleeping on the couch because imma gonna need to be paying this superb salon at least twice a year! Thank you to The Root Salon (the best salon ever), my dad, Jada and Tyler for the royal treatment!!!! #bestsalonPhoenix read more

The Root Salon - Hair Salons Near Me - Phoenix, Arizona

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The service here is great! I was greeted at the door, was offered water. Maybe it's just cause I haven't been to a hair salon in about 5 years but this place was beyond my expectations. I scheduled my appointment with Jade and she was really nice and cut my hair the way I showed her sample pictures of. Recommending this place to family and friends! Thank you Root Salon, see you again in a few months read more

So many things to say. Let's simplify it by stating I'd rather box dye my own hair and cut it myself. She would have known I didn't like or it was horribly uneven it if she stuck around to even show me the back. My stylist was too busy trying to leave for the night. If you need to leave that early, don't book appointments that late. Was a repeat customer 4 times now. I will not be back. Save your money. read more

I loved my experience at The Root Salon. Everyone took the COVID-19 safety precaution of wearing masks and employees were pretty diligent about wiping down chairs and sanitizing equipment. This is the second time I've gotten my hair cut here and both times I've had positive outcomes. The first experience was a year ago with Dana and I had a job interview that day. Needless to say, I had gotten the job! Maybe, it was because I had great hair, lol. Today, I had gotten my long overdue haircut with Jules and he did great cutting my long thick mop into a sleek summer bob. Being a school teacher, the price is a bit more on the pricey side, but it is totally worth it! I'll be poor during the summer but at least I'll enjoy my hair. read more

The Root Salon - After haircut by JULES 5/16/20 - Hair Salons Near Me - Phoenix, Arizona

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After an adventurous evening where I had some drinks and tried cutting my own hair, I'm in the studio today to pay for last weekend's mistakes (I'm in that part of my quarantine). It required a little bit of phone tag on Sunday/Monday morning but secured an appointment Monday evening. I've never been here before but liked their covid precautions and late hours. I walked in and was greeted by the front desk and received a tea. I had Daniel as a stylist, who really did the best from the situation. I really enjoyed chatting with him as he taught me how to handle my new hair. Definitely booked for 7 weeks out. read more

The Root Salon - Front entrance waiting area - Hair Salons Near Me - Phoenix, Arizona

EDIT: I spoke with the owner. Attempting to resolve the situation in a better manner (went south within 1 second). Started the conversation with the owner saying "You really wanna start this fight" I said "wow a little unprofessional but now that you ask, yep I am more than happy to start this "fight". She commented saying my claim about rarely writing bad reviews is false. I had two other reviews which yes I guess were bad... from YEARS ago. I have had very bad experiences and have decided to keep my mouth shut plenty of times. But when a situation is appalling.. yes I'll leave a bad review. (I only had 3 bad reviews in my years of going to hundreds of businesses). That is not the point of anything. The point is the service that was provided and the lack of resolution. I am more than happy to bring this to the Better Business Bureau at this point. The owner clearly makes enough money, will $300 dollars really put a dent in your business Lauren? Probably not. Also thank you for saying "I'm glad Snapdragon has to deal with you now" I am so happy too because they are amazing! Can't wait to go back in a couple months! I am typically not one to do bad reviews, and try my best to leave good ones instead. However this salon and their very rude and arrogant management has led me to do so. I went in on Saturday requesting an auburn balayage (have provided the inspo pic below). Instead, I was given a very blonde, patchy balayage. I went home wanting to settle and not have to go back. However, after texting my stylist (who I will not name) and told her I am looking to add more auburn as it looks blonde. She had me come in the next day and only had the idea that she was going to TONE me... not add the auburn color. I told her my "money pieces" were pretty orange and that I'm not happy with them and would like them to go. She told me she didn't have time to do that and that we would need to schedule another time... a week later. For paying over $300 I felt waiting a full week with choppy, ugly hair was absolutely not going to happen. She knew I was unhappy with my hair. I decided to go to another salon (Snapdragon Salon) HIGHLY RECOMMEND. They noticed my haircut was very choppy, and also said it themselves the money pieces were too thin and not faded enough at all. I called root today asking nicely (at first) for a refund because I paid $300 for something worth maybe $50. The manager was absolutely rude and clearly thought the situation to be funny. Here are some comments I received from him "let me talk" (said this after I corrected his false statement about my requests), "you took it upon yourself to go somewhere else because you needed it NOW NOW NOW" (um I gave the stylist a second chance but she "didn't have time" and must not have completely understood what I was asking for. She wanted me to go GOLD not AUBURN). I started this conversation very calm and collected simply asking for either a full refund or at least half of it back. They are cheap, rude, ignorant, and highly unprofessional. If you are wanting something close to the inspo pic you have in mind, please go to Snapdragon Salon as it is very close to the root, you get a consultation before beginning, and time is put into the job. The last pics are what I received from Snapdragon. Pretty nice right!? P.S. the hair is not my before pic. My before pic is now listed below. I had all brown hair. The blonde balayage was not curled anymore in the photo as it was when I left the salon because I took that photo the next day. Funny they think it's a before pic... shows that it in fact is not a good job on their part. If you want to comment on my review. Please state the facts of it. You did not want to help. You were pissed at my review and that caused the drama. End of story. Should I have been vulgar at the end? No. But person to person. That was a valid statement. read more

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Had a men's cut with Dana. I had a lot of hair (2 years of growth maybe) and it's curly/wavy. Not all stylists can handle that. Dana cut and styled my hair and made it look better than I had imagined it could. Thanks Dana, I'll be back! read more

Make appointment for Monday Call on Friday sick stylist got Saturday appointment sick last minutes stylist ???? I try wake up earlier for this appointment the first time... Cancel again get another sick stylist Covid.. get phone number recommendations salon ??? No one answer the phone... read more