Stay AWAY! This place is shady and scams customers. Daughter left in tears! $400 for a simple dye job.
This is a long one but I want to spill out all the details, if you don't want to read the whole thing just don't get your color done here.
They charge by the hour and will delay and make you wait (while helping other customers) while billing you $100 an hour.
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My daughter found this place and we called and asked about getting my daughter's hair done for her 15th birthday.
We were quoted 1.5-2 hours at $100 and $65 for the cut. so $265, we agreed and made the appt.
Her hair is dark brown, and short, she wanted black with red highlights, IT HAS NEVER BEEN DYED BEFORE.
2:30 - We got there and all seemed fine, the hairstylist (Courtney) said she would be done around 4:30-5. So we walked around the corner for a bite.
4:30 - We get a text from my daughter who seemed distraught, she said that her coloring was taking longer than expected and it
was now going to be 6:30 before she was done. (4 HOURS TO DYE HER HAIR!?!?!?), we walked back and confronted the front desk about the issue.
After a lot of back and forth the owner (Erika) shows up frazzled and looking like she was on something.
She goes back and forth and was making no sense. I told her I was upset we were told 2 times the dye would be $200, including when the hairstylist HAD HER HAIR IN HER HANDS (so she knew the thickness,length and color)
that my daughters $200 dye was now going to be a $400 dye.
Her answer was "Yes, but now she gets a $400 dye". WTF?? If you can make sense of that reply, you're smarter than I am.
Finally she agrees that she'll eat the cost and honor the original quotes, she storms off and everything seems fine. We go to the store to get my daughter a snack since she would now be there for 4 hours.
5:30 - The hair dye is complete (3 hours but clock still running?), time to wash and cut.
Now here's a fun side story, as we're sitting there we hear another hairstylist put a customer on the waiting bench for her hair to process so she can help another customer.
6:15 we get a text from my daughter asking if we still want the hair cut. We say yes. She says we need to come back, theres a problem.
We're told that if they complete the haircut then they won't honor the discount and we have to pay $400, or we can pay $200 and leave without the cut? Who runs a business like this???
That's when my wife notices that the poor girl that has been sitting on the bench looking furious has been sitting for 45 minutes. 25 minutes after
her processing should have been done, and there's the scam! They charge you BY THE HOUR, and then take their sweet ass time and help other
customers WHILE THE TIMER IS STILL RUNNING.
At this point, I'm furious, my daughter is crying. After 45 minutes her hair is still wet somehow???) I said, ok we're done here. Paid my $200 (plus a tip on the full amount, which I fully regret)
and took my crying daughter with soaking wet hair out of this rediculous scam, luckily we were able to call around the next day and find her a
reputable hair stylist the next day.
I've talked to multiple hair stylists, girlfriends who get their hair done at extremely bougie places and all say that 4 hours and $400 for a dye with highlights is INSANE!
Just a bad business logic, you said you'd honor your quote to keep the customer happy, but somehow managed to still eat the money, lose out on a $65 haircut, and leave the customer even more pissed off, SMART BUSINESS!
DON'T FALL FOR THEIR HOURLY RATE HAIR DYE SCAM, they will help other customers, leave you sitting doing nothing while extorting you at $100 an hour. STAY AWAY!! read more