We were served undercooked pizza--twice--and it completely ruined our dinner…read more On the very first bite, I could feel that the dough was sticky and raw. When I checked the pizza, it was clearly undercooked, so we sent it back. We expected it to come back properly cooked, but unfortunately that wasn't the case. When the pizza was brought out the second time, it was still doughy and undercooked. I took photos of it, and they show multiple different slices--all of which had the same raw, gummy texture across the entire slice. This was not just one bad piece. Because of this, we didn't even get a chance to actually eat the pizza. That was our dinner, and we ended up leaving without being able to eat it. What made the situation worse was how it was handled. The manager insisted it was "ranch sauce" and claimed the pizza was cooked thoroughly, which is simply not accurate based on both the texture and appearance. I was also told I was the only person to complain, as if that somehow made the issue invalid. Regardless, we were served undercooked food--twice. They offered a $5 discount on a $21 pizza that we couldn't even eat, which did not feel like a fair resolution. Very disappointing experience overall--not just because of the food, but because the issue was dismissed instead of taken seriously.

We are visiting Gallup for the day as we head to Phoenix for the remainder of the week, and we…read morefound Fratelli's on Yelp. AMAZING! When we arrived at 6:30p the parking lot was packed - and on a Wednesday! We waited for about 20 minutes and then were seated. We started with the spinach and artichoke dip, which is served with warm baguette slices - perfection. For entrees we had the meatball linguine and the chicken Parmesan- meatballs are house- made and were so flavorful, chicken on the parm was crispy on the outside and juicy on the inside. Entrees are served with a side salad and their ranch was to die for- so thick and creamy. For dessert we had the chocolate gelato, which was the cherry on top of the meal. Yum! The place stayed busy until we left around 8 - a big party was waiting to be sat. The staff are very hard workers - they were busting their butts all over the restaurant for the duration of our meal. Our server (we didn't get his name, unfortunately) was wonderful. Highly recommend, and if we're ever back in Gallup, we'll definitely grab another meal here!

Sandwich was excellent, Italian Sandwich. My ham Swiss and green chiles was great croissants were…read moreperfect.

What a bright, friendly, clean cafe right in the heart of Gallup, New Mexico! The menu choices were…read moremany; the tables were cleaned as soon as people left and the bathroom was clean and cheerful. I had a Reuben sandwich that was great.

We stopped here on our drive through town. The place is on transition from this pub to becoming a…read moresteakhouse, so the ambiance is a little lacking, but the service was nice and the food was good. I had the Chicken green enchiladas and my husband had fajitas. Both were pretty tasty and well cooked.

Made room for our last minute large group. Server was super friendly and accommodating. Food was…read morevaried and creative. We went specifically for fish and chips and weren't disappointed. Stuffed peppers were awesome. Beer selection was sufficient and the server was knowledgeable about the offerings.

Pizza was good. They charge $0.99 for their red pepper shakers. No free red pepper pouches.$12 Bbq…read morechicken wings were not fully cooked. There was blood next to the bone and it was just warm. I took my wings order back to the register and told them it was not done. And they gave me back the same wings just baked like 5 minutes longer. Don't order wings. Just order the pizza. We waited 1 hour before we got our small pizza and wings. No waiters came to ask if everything is okay. So we sat there waiting when we were getting our food. This should take 45 min max.

Pizza 9 is literally the best pizza in Gallup New Mexico !!! and the ranch there is SOOOOO goodread more

NOISY, at least where I was put. Right by the kitchen. I could have asked to be moved, but I was…read moreenjoying the Mexican music blaring where the cooks were. I figured if they're happy back there then I shouldn't worry about what comes out. I wasn't greeted with chips and salsa which was a surprise, seeing how it's a staple at every Mexican restaurant I've ever been to. So that was a bummer. You would think that nice salty chips and spicy salsa would pair well with a cold beer. It would make you thirsty for another thus adding to their bottom line. It's probably for the best after that salty mess last night at the Garage restaurant in Oklahoma. I still feel like Lot's wife after she looked back at Sodom and Gomorrah. My bubbly server took my order of a beer and a Mexicali hamburger steak (closest thing to meatloaf that I could get). It came to my table piping hot. My steak was covered in chopped green chilis, and was extremely delicious. The beans and rice were standard, so no woop there. Panz Alegra was pretty busy on this Saturday night. You can sit in the bar area, or the regular restaurant. The bar was a hoppin', while where I was seated was pretty tame. Unless you consider the exuberant busboy dancing his way to tables entertaining. He made me a bit nervous. The guy was one misstep away from adding more dishes to my table than I was comfortable with. Ricky Martin he was not. You can't go wrong with Panz. You can get better, but who wants to drive all the way to Las Cruces. Quick Tip: This place boasts American-Mexican-Italian food on its menu. Interesting. I never would have thought that American food would find its way on the menu. Oh, from the outside, the restaurant looks abandoned. One of many relics you can find along Route 66. But don't be deterred. There's people inside, dancing and otherwise.

Panz Alegra was a fun experience. I didnt know what to expect going in, they apparently have a bar…read moreand a restaurant area. I was in the restaurant side. The service was ok, good in terms of attentiveness, they were swamped and there was a wait to get in anways. Food came out pretty slow but then I am not sure if they are usually completely full. The Chile Releno was reallly good and had a lot of flavor to it. The tacos were pretty basic and the rice was good. My meal came with a large folded flour tortilla with a butter pad that confused me. The menu was expansive and some of the burgers that passed by me looked really good. They touted a sign that said an best authentic mexican food award, but really its tex-mex. Ill go again for sure try more and update.

Food was delicious, super fast and the salad bar was the best! The service was great, everyone was…read morefast and very friendly! The restaurant was clean.

I dined there, or I should say I went to done there 04/26/20266, Sunday afternoon. Ordered a 14oz…read more ribeye, medium, baked potato, side salad and coffee. rang up around 43.00 dollars. I got my salad from the salad bar and about 15 minutes later my steak arrive, barely warm, baked potato same way. The butter didn't even melt. I told my waiter, he offered to take it back to reheat/ recook the whole thing. I refused, asked for box, and took it home fed the dog, he seemed to like it. Worst place to eat in Gallup, especially for the price.

Maybe it should be obvious by the name and logo, but this is a place for kids...like Chuck E…read more Cheese. We were traveling from out of state and just wanted to get some pizza for dinner. The service was friendly. The pizza was "ok". The crust (we ordered thin) was an obvious premade crust and although it was not soggy, it wasn't crispy either. The sauce and pepperoni had good flavor. We just wanted to have water but they couldn't figure out how to ring that up, so we were charged for sodas.

Not impressed at all. I rate the pizza 5.5 out of ten. Definitely won't be back. Thick doughy…read morecrust, no crisp. Sauce was forgettable. Was recommended by some people at work. Have to consider the part of the country that I am in. Frozen pizzas are better than this. Friendly staff, business is clean just not good pizza .

This place was a great surprise find on a long road trip!! The staff was kind, the arcade was…read moreperfect for kiddoes that needed to get wiggles out from being cramped in the car, and the pizza was super quality, hot & fresh! There was a birthday party in a party room but it was separate from a very spacious dining area, so there wasn't noise from arcade nor party! Super pleased and would definitely go back if passing through on Route 66 again!

Ordered two pizza waited 55 min for them to say wait ten more min we r sorry we forgot to make your…read morepizza. Place full of geniuses. Owners don't care employees have no clue. Plus it stinks inside. Go anywhere else.

This place is usually on point with their pizza's. However, the craze with the papadia being on the…read moremenu threw my visit off. I ordered a papadia because of course the commercials show everything falsely. Tons of chicken, melty cheese and the goodness. Well, i ordered one from the Gallup location and it's not as it was shown. I opened up the papadia to find there's only 3 chunks of chicken in this whole deal. So basically you're paying for pizza crust and a ton of buffalo sauce. Don't be fooled by the commercials. Don't try one from here. Stick to the pizzas. Or have a p'zone from Pizza Hut which is half a mile west of papa Johns. So dissatisfied yet hungry

they delivered right to our hotel room! Nice !!! hot and tasty. wish we had Papa Johns at home!read more

As a pizza fanatic, my standards of what a good 'pie' should taste like is quite high…read more I enjoy adventurous toppings and add-ons, but i'd be lying if I said I didn't have a "go-to" creation that I enjoyed most. Pizza hut has never been my immediate choice for quality pizza. However, their new premium ingredients and crust flavors have completely changed my mind. I most recently ordered a creamy garlic sauce, chicken and mushroom pizza with an Italian herb crust... Everything tasted so flavorful and delicious that I've definitely converted from other pizza chains like Dominos or Papa Johns. Also, the carryout deal I opted for was super cost efficient, at a whopping $8.65 for a large 2 topping pizza. The customer service here is average, and the location isn't ideal, but the food is good, so I can't really complain. On any given day however, take into account wether you wish to dine in or carry out, because the place is almost always PACKED. ALSO! My best suggestion to you to avoid incorrect orders, swarms of kids running around, and overall headaches, is to order online and pick up in store. It is quick, easy, and you can pay upon arriving for your order. It doesn't get much better than that.

The customer service was great. The pizza was good, and the wait time for an additional order was…read moreas expected. The bathrooms were clean as well, though you will need to ask for a key to enter either of the two, one for men, one for women.