Once in awhile you'll come across a small business that has integrity and outstanding character..The Refinery is one of these rare businesses. I recently had an issue with a product that I had purchased. An amazing lady named Sarra reached out to me, and resolve my issue in the most outstanding way. She went out of her way to let me know that my concern was validated and taken seriously. She was courteous gracious and most understanding. In an world where social media dominates everything and everyone, I just wanted to take the time to give a shout out to Sarra and the Refinery team for their care and professionalism. it was my first time visiting this business and it certainly won't be my last. I highly recommend The Refinery for any unique gifts idea you may need in the future..it's an amazing company.... read more

OMG what a cute store!! Rightly let, colorful, fun, and super super cute! They have everything from stickers to bags to decorations to nicer gift items. I just want to come up with a reason to get stuff just because their selections are awesome. Super friendly staff and conveniently located right by the theater. I can't wait to come back and shop some more. Anybody's birthday coming up? read more

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We've shopped at The Refinery since they opened in Kahala Mall. The layout of the interior is well thought out. The shelves are clean and fully stocked. Employees were always friendly and welcoming. The merchandise the store carries can't be found anywhere in Hawaii. Throughout the years we've purchased items that we still use today. Wish they had an online store. read more

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Shopping at Kahala Mall in Honolulu, Hawaii... Like others have said, The Refinery Honolulu is a store with almost everything! If you need a special gift or if you're looking for something for the person who doesn't need anything, you might want to shop here! Located in the theater wing, The Refinery Honolulu has their merchandise arranged by categories such as children's, men's, and pet lovers. One area had Hawaii-themed products like lotions and sprays. Many things were amusing! I liked the kitchen sponge that looked like a package of ramen and the tote bag for snacks with the kangaroo on it. I want to get the sloth sponges for my friend, Dear Daniel! The lunch bag that has "HUMAN ORGAN" on it is kinda gross, but humorous! I'll return when I need something fun and clever... probably sometime soon! read more

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The Refinery is a one-stop shop for your gift giving needs. I needed to put together a care package for one of my friends. I had to find a gift in 2 days so I figured shopping in person would be the best. Thankfully, The Refinery made shopping a breeze. I wasn't sure what to get my friend, but the store had so many beautiful and practical items. I picked out a ceramic dish, artsy sticky notes, and an reusable animal-themed gift bag to wrap it all together. It was a perfect combination of cohesive items. I'm sure my friend will be happy to receive the gifts! read more

It's like they read my mind... Refinery always seem to have something interesting with a slight twist to make you say...aha! This very fun and artsy shop is filled with items for all ages and even for our pets and home that just adds that touch making it our own. They strangely always have an incredible inventory of bags here none really that's for my taste and style but I guess it popular so it's kept fully stocked which is great. The novelty items are funny though very specific and is great for gift giving as it's things you normally don't get for yourself but know who'd love it and will put into great use. I do always find something here but it's so pricey I give another thought and see if I'm able to find something elsewhere first before I make that purchase if starting with a gift bag $12.50 I'm afraid what the total cost for the items will be at the end is frightful. It's really a fun and artsy place that's so much fun to browse and do have so much on my wish list...hint hint but give this place a browse who know what you'll find! Thank you! read more

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We always come in to look around after watching a movie. A lot of unique items. I love their soaps, but walking in two workers walked past me, no hello, no welcome. Customer service is a big deal to me and I decided not to buy the soaps that I liked so much. Especially when I hear the workers welcome other people who enter the store. I would rather spend my money elsewhere. read more

7-10-21 You know when you need to gift someone who has everything and you just don't know what to get? Why not come in here? You could probably spend an hour browsing and reading all the clever, witty sayings on merchandise as well as find eclectic, unique, tickle your funny bone I think so and so would like this. They even carry some handsome practical travel accessories and bags. Don't know how they do it but they have a seriously diverse inventory but they display it so well it doesn't look hodgepodge. I love entering these type of stores. Creative, whimsical, useful bric or brac- it might suit your fancy. read more

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So many great gift items and such a helpful salesperson! Great variety of items for any gifting occasion.

Located inside Kahala Mall. While walking around, we came across this store. Employees are so friendly, kind, and helpful. The store is incredibly organized and clean, not to mention all the cute stuff inside. Things are on the pricier side but they offer unique gifts. They have bags, notebooks, erasers, books, cards, socks, home decor, jewelry, pens, shirts, cups, etc. I'm so glad we got a change to visit. A great store to find special and unique gifts. read more

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Ugh.. it pains me to write this. Pros: locally made/handcrafted unique items. Cons: wildly overpriced, but i'm ALWAYS willing to pay more for small business/handcrafted, quality items. I had a terrible customer service experience. I purchased these cute chopsticks for my kids with crocodiles at the tip.. see the photo. They were $10 each but my son and daughter loved them so I snagged them both one. The woman at the register offered to take the little sticker tag off of them..which was nice. As we we were walking out of the store, my daughter spotted a different animal on the top (a little lamb) that was more girly. She asked if she could switch it.. so I brought it up and asked if we could exchange.. we literally had not left the store. And they could have just put another price tag on the first one, but she said she had to ask the manager. So the manager KAYLA--- said no. Why on earth? So of course my 3 year old is super sad.. and I purchased her a third chopstick. I guess it was an easy way to get another sale. What a lame reason to lose a customer. Def will not be returning here. read more

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I'll admit I've never bought anything here, but I just love walking around the store to see all the cute, whimsical things they have for sale! The workers are always so pleasant and ask if I'm doing okay, and more often than not give me their recommendations on their favorite products. The items that are sold here are perfect for gifts, as they have a wide range of items (stationery, gag-gifts, cookbooks, jewelry, pet items, plant items) and I love that they're in sections so it's easier to browse! read more

I don't visit Kahala Mall often but when I do, I always like to stop at The Refinery. It's a great shop with pretty much anything for anyone. They always have something new and for bag lovers, there's a nice collection of fanny packs, shoulder bags, pouches and other items in the rear of the store. The staff is very helpful and if you go more often then me (about once every month or two) it may be worth signing up on their customer list to get the skinny on new items and discounts. Well organized, great lighting and good selection of products. Stop by if you have a chance! read more

The Refinery - Sample of items in this great store! - Home Decor Near Me - Honolulu, Hawaii

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You know how you sometimes have that feeling for retail therapy, but not have a specific thing in mind to buy? Or maybe needing to buy a gift/thank you and unsure of what to get? My go-to stop is The Refinery. Located in Kahala Mall, near the newly renovated theaters is a shop that has odds and ends. I rarely ever walk out with buy nothing and when I do it's usually because I've talked myself out of buying something that I thought was special. And practically everything in here has it's own charm and brand of special. There's a mix of products that range from soaps, candles, clothing, baby items, unique cards, and more. This last visit I bought some silicone dinosaur hand puppets - two of them actually. On other visits I've purchased some charming baby blankets and even some stationary that was a "good find" No matter what you're looking for, chances are you'll find it at The Refinery. read more

Very cute and trendy store. I only came to pick up a greeting card, but ended up getting some other stuff too because once I saw it I had to have it lol. If you have a compulsive shopping habit like me, you may want to stay away. The customer service was very friendly and helpful. The Refinery is located at the bottom of the stairs if you enter Kahala Mall through the upstairs parking area. It's across from the Consolidated Movie Theatre, does anyone know if that place is ever going to open up again? read more

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Such a great shop! The perfect place to find a gift. The staff are friendly and there is tons of parking since it is located at the mall.

Reid and his wife decided to open up this local, unique, "gifty" store in Kahala Mall with a cute take on quaint meets retro style. The description on the window says, "Your modern general store", but there is SO much more to it. The Refinery Honolulu is one place to find unique, "out of the box" holiday gems without having to fly to places like the West Coast. Tucked in the corner across from the theaters, the store is well lit and full of holiday cheer. It is hard NOT to stroll in and take a peek. Curiosity will tell you to read the fun wooden signs, chuckle at greeting cards that read "Older and wiser, mostly older", and enjoy "dated" local paraphernalia like Red Rooster Manoa Lettuce handkerchiefs. Beautiful kitchenware, inspirational messages, soaps, jewelry, Christmas decorations... they're all here. It's difficult to categorize what they sell, but all Reid knows is he wanted the store to be something that locals will truly find unique and enjoyable. The staff are friendly and a bit shy, but more than willing to answer your questions. This is a great option for those who are buying gifts in a hurry. No time to go home and wrap? Choose one of the many great gifts, snag some gift wrap, and plop on their huge, wooden gift wrapping table with scissors and pens to shave off valuable time, and you're off! Business hours coincide with the mall; Mondays through Saturdays from 9-9pm, and Sundays from 10-6pm. The store has seen less than a full day of opening time, so the jury is still out on its mass appeal. But I wish great things for this local business who seems to have what it takes: a retro twist for the modern shopper. read more

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Ugh, I will NEVER shop again at The Refinery at Kahala Mall. Very bad and poor customer service. I went in there last night to buy these three cool Robot Christmas ornaments at $27 each for gifts for a few of my nerdy friends. One of the sales associate told me that if you spend $60 then you get 20% off your purchase. So it really made me buy 3 pieces rather than 2. I almost bought 4. Upon ringing up the purchase the other sales associate girl tells me do you want it wrapped and I said no, just give me three of the small refinery totes and I'll use that for my wrapping. Easy. So she pulls out three tiny bags (not the small, medium or large bags), and swipes my card. I then say -- oh, not those tiny bags but the next up "small bag" so I can stuff the bag with tissue and a card, please. The tiny bags are as big as the ornaments, and the ornaments aren't exactly that small. So the sales associate tells me "ohhhh, it's too late. I already charged you for the three tiny bags." And I'm like, "but all the bags are the same cost. And if I bought these all separately then I'd get a small bag for each, correct?" She said "yes." So I'm like "this doesn't make sense. If you can't give me three small bags, then just cancel this transaction and ring them up all separately, I don't want those tiny bags, I want the small bags that I requested." She replies, "oh it's too late since I charged your card and our store has a no refund policy and the best I can do is give you a credit." And I'm like, "Excuse me? No refunds? I'm standing at the register buying something right now -- i didn't leave the store... A credit? I didn't even sign the charge slip yet so it doesn't constitute a legal credit card sale. So you can cancel that transaction and start all over." Aside from that I look at the receipt, and note that for the almost $90 purchase, she didn't even give me my 20% discount promotion. So I point that out too... Then she says oh, I'd have to refund that (20% discount) to you now. But I said just cancel the transaction and start over. And she says I can't do that because I'd have to give you a credit. So now, I'm pissed because I've just wasted a bunch of time in this store with an incompetent sales associate. So I nicely say, "you know what, I don't want any of this anymore due to this experience, so please refund me and I'll never shop here again." She was like "okay that's fine." She says "oh I'll have to call my manager." I'm like Jesus help me. She disappears to the back of the store and comes out all of a sudden teary-eyed. She says to me "we will just give you back your money." At this point I'm like can I speak to that manager please which she says "he says just leave your number and he will call you back." Plus she's telling her manager that I refuse to sign the charge slip or refund slip, which is a blatant lie. I told her, "that's false...you need to learn to get your details right." So I left my number to talk to this manager about this experience and I never got a call back. Poor customer service. The worst I've ever experienced in my years of being a manager/director level of retail marketing for shopping centers (my most recent career). Worse yet, I've always supported that store with TONS of purchases. They obviously don't care about customer retention if a long time customer says "I'll never shop here again" and the response is "okay." Lol seriously I was shocked and amused at the same time that this was her response. What customer walks in and buys $90 in regular priced ornaments on whim?!? The store was empty (with a whole bunch of expensive whimsical stuff on the shelves) and you'd think they'd want a sale or at least think twice before treating a "repeat customer" so poorly. They totally hard sold me on the buy $60 and get 20% or receive 10% off with a movie stub promotion. And totally FAILED at the register with customer service, customer retention, properly providing the promotional discount promised, and being silly when it comes to front of the house etiquette on dealing wuth a customer service issue. Never Again will I shop at The Refinery Kahala Mall. And I'll tell every family member and friend this story...in person and social media. Ugh...never again. read more

The Refinery - Home Decor Near Me - Honolulu, Hawaii

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I want to live in this store. I want my whole home to look and feel like this store except with less product and more sofas and less light. This shop is filled with a wonderful collection of odd and curious items, but not curious in a Spencer's Gifts way, that I would both love to give to people and also receive. And if someone were to get me something from here, like socks or a boxing glove massage stick (curious in a not-Sensually Yours way), I would be delighted. The worker was also so friendly without being overbearing, willing to help if you require assistance choosing between joyous items but leaves you alone to browse casually with your ten-year-old who wants everything. Yes, it is pricey. Yes, Amazon is cheaper. But Amazon doesn't feel the way standing in The Refinery feels. Yes. read more

I like this store, especially at Christmas, when their unique selection of things makes for fun gift shopping. I was a bit put off by the prices. They don't seem as bad during the holidays, but right now, mid-summer, they seem a bit steep. read more

A new store in Kahala Mall, by the theatres, touted as "a modern general store" with "handpicked goods," The Refinery is an interesting store with an amalgam of goods. You really need time to explore all the interesting things they offer because there is so much to see! How about dog butt magnets? Have a black thumb and kill plants by the score? Buy a plant or cactus that you'd swear was real to liven up your work or living space. Found a duck foot mirror that was too cool to pass up, literally a high grade, beveled and adjustable mirror on casted duck feet! Whimsical and fully functional! Woo hoo! read more

It's almost ... somebody's birthday ... anniversary ... graduation ... retirement ... baby birth ... death And. DANG IT! You just don't want to buy one more tie or piggy bank or journal or perfume! Well, have I got news for you! In the Kahala Mall, across the aisle from the convenient movie theater is THE REFINERY. If you sometimes spell your name as Unique, or Charming or even Unusual THIS is the place to find 'that' gift! And, more, the prices for these amazing selections run from, "I'm telling you, a child could buy it" to "Could you please put that in a bigger box?" (Great things come in smaller sizes too.) The Refinery card choices are equally fun. Oh yeah, I forgot. The people I've met there are sweet and very...unique too! read more

This shop has a varied and fun selection of products. I really enjoy walking through and sometimes end up giggling to myself as I see a funny statement on one of the bags or shirts. The change out of product seems to be quite often so if you peruse the store once a month you should see new things each time...I know I do. The workers here are very helpful and friendly!! You are usually greeted as you enter and checked on how you are doing at least once while in the store. They are very knowledgeable about their products and give great recommendations for substitutes as well. read more

I wandered in to this shop, curious about what this "General Store" carries. I only had a few minutes before the film began ( it is located next to Kahala Theaters- so convenient). There were so many unique and interesting things there! I could easily find gifts for the difficult to please and those that have everything. I also made a mental list of the top twenty items I would purchase for myself. It is not Target- sometimes you get what you pay for. That said, there are bargains to be found if you look around the many sections of this delightful and inspiring shop. read more

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I love browsing around in this store with the variety of stuff. Staff is friendly and it smells of wonderful soaps. It's a good place to find fun gifts for a male or female. I love looking in the artists area where they have different types of pens and erasers and coloring items. I love their scented colorful puffball pens and their french soap smells amazing. I wait until they offer discounts for their purchases to splurge on myself. Great place to pass the time also. read more

The hardest thing to do is to buy birthday gifts for someone who has everything! Luckily, The Refinery Honolulu has everything unique, fun and unnecessarily necessary for your hardest to shop for friend/family member. cons: no reception for AT&T customers in this far corner of the mall. I couldn't shoot a text or make a phone call if my life was in danger...fortunately, there has yet to be a "close call" for me while shopping in the store. *phew* You could easily spend over a half hour searching through the store shelves and stands. There's some organization to what seem like disorganization of the store. I like the way they set it up, because it's easy to stumble upon something special! They also give you a cool reusable bag for your purchase...looks like aged leather or something like that...it makes a great gift bag too! read more

They have very interesting and different merchandise but every time I have visited we have had terrible customer service. Tonight was no different. I guess at least their consistent read more

Cute, but pricey this store is awesome for unique gifts. It has a hipster feel. If you're waiting for a movie and have nothing to do, it is an easy place to peruse for an hour while reading all the different sayings on mugs and coasters. Unique comes at a price though so if you aren't in love it might not be the place to go. All in all I love it. It would get 5 stars if there were better prices. read more

Love the collection of interesting items - perfect for home decor, gifts, jewelry and so much more! Can't wait to find many more treasures here! read more

**NO RETURNS OR REFUNDS.** store credit only!!! There's currently nothing on the store register informing customers about this policy at the time of purchase. Every other store in Kahala Mall has a return/refund policy, so the innocent shopper would come to expect to be able to return/refund their items at least within a week of purchase. I spoke with the manager and I am grateful that they were kind enough to make an exception because I had just bought my items that same day, but otherwise that is their policy. I informed the manager they really need to have a sign about this policy, and she kindly said that they'll take that into consideration. Otherwise, interesting selection of a hodgepodge of stuff, items you'd expect to find at Thinker Things, Papyrus, or Williams-Sonoma. Prices range on the higher end, but if you're looking for unique, expensive, non-refundable hostess gifts, you've found your store. I admit it was my first time in the store. It was difficult to navigate. There's no real organization to the layout, except perhaps by genre. Even so, I found it hard to really get a feel for what the store was about until I was about two-thirds the way through. I took off three stars for the return/refund policy and the organization of the store, but added a star for their redeeming customer service today. Hopefully they'll reconsider and either change their policy or at least provide customers with an informed decision PRIOR to their purchase. Time will only tell. Happy shopping! read more

This gift store has tons of cute and unique gift items. They have very nice wrapping papers and gift cards. Wide variety of things that you will use at home such as cute little frog plates and wooden spoons. This is the type of store that I would want to buy something whenever I visit. It's very nice to have this type of gift shops in Hawaii. I wish them great success! read more

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The staff needs more training, they are all at a loss for words when asked simple questions. I shopped there twice and bought a Mer Sea Diffuser called Sun Kissed and a fringe bag. When I went back to buy more of the Mer Sea as well as exchange the fringe bag for another color I was informed they are both being discontinued. Why? Don't know the real reason, I got two different answers from different sales clerks. I'm confused as to why they are discontinuing ordering the Mer Sea, from what I gathered its a great seller, it goes off the shelves real quick! Again, I need to stress the employees there need to be more informative and less surprised looking when a customer asks questions. For all the above reasons I only gave 3 stars. read more

This store is so awesome, lots of cute and awesome little gifts for almost anyone. I left with a card and notebook as a thank you gift for someone. There are also witty mugs, an array of notebooks and cards, chocolates, teas, soaps, bags, etc. Just lots of stuff. It's a little overwhelming because there's a lot of merchandise, but it also makes it fun to look around - almost like a treasure hunt! Definitely pop in if you're at the mall. read more

Great store for gifts and kitchen items. A lot of fun silly/ gag items as well. also some local stuff and affordable prices. I went in for Christmas gifts and birthday gifts. The staff was very helpful and friendly. One of the girls offered to gift wrap my purchase for free. I definately recommend it. Only reason I don't give 5stars because it's hard to navigate what is what you spend a lot of time figuring out category of items. read more

The Refinery - Nicely gift wrapped items by friendly staff. - Home Decor Near Me - Honolulu, Hawaii

I always make it a point to stop by this shop whenever I am in the mall ... hmmm that is about weekly :) I can spend a good hour browsing through this store and no matter how many times I pass a shelf or table, I always seem to discover something else of interest that I missed the first time round. It's a great place to go to when you are looking for something unique for someone who has EVERYTHING! My advice to you is this .... if you see something you like GET IT!!!! Don't even think twice about it because if you don't, it might not be there when you come back to buy it in a day or so after sleeping on it. read more

Nice little store in Kahala Mall with unique and one of a kind shit you can buy. The items for sale here are a little on the pricey side but you won't find items like this nearby. If you get the chance, stop on by and give it a gander. You might be pleasantly surprised with what you might find. read more

Love gift shops like these! Found so many things that were just my taste. Items are fairly priced; I didn't sense a huge markup like other similar shops on island. Everything is well laid out and staff is friendly. Happy to have a place like this! read more

Such a beautifully curated store. I had no idea this was over here and was really happy that I decided to use the restroom on this side of the wing instead of walking down the stairs near Banana Republic. They sell quite a few home goods, all small items of course in addition to little knick knacks/gifts. I didn't have time to look at everything because I had my son with me but I'll write another review when I have time to run around here on my own. I love stores like this because the sell a lot of unique, vintage and often urban things - all in one store. read more

I feel so warm and cozy in here! So much cute things to look at! I could spend hours in here. Great place if your looking for gifts. My favorite thing I bought chuao chocolate with bacon inside! read more

Love the Store. Disappointed they racially profile. Sooooooo very obvious. It's ok if you are not so obvious to the point that you offend others. I will try to shop there again. Hope they train employees better. read more