Great experience! Our pup, paperwork, price, everything was as expected when we went to pick up our newest family member. He was socialized, healthy, sweet, and already crate trained. Benefits of adopting from the Puppy Store is he was being socialized everyday with people of all ages, socialized with other dogs, he was used to taking a bath (no anxiety), crate trained, and used to being around noises/a lot of activity. He is so calm on car rides and doesn't mind being buckled in for his own safety. He likes to stay close to us and always comes when called. We love our golden retriever; thank you! read more

The Puppy Store Vineyard - Getting ready to go on a trip! - Pet Stores Near Me - Vineyard, Utah

My kids love to come here and see the adorable puppies for sale. You can come with no pressure or commitment and ask to play with a puppy of your choice. They sit you in a little pen and you get to hold a dog and it gets to play! Win win read more

The Puppy Store Vineyard - Sit in a barn and pet a puppy! - Pet Stores Near Me - Vineyard, Utah

one star doesn't even cut it...these puppies are in glass boxes peeing and pooping on themselves and each other while the employees sit around on their phones and aren't friendly at all. i walked out of the store with tears in my eyes thinking about the fact that the dogs probably never go on walks or get any sort of enrichment. puppy stores should be illegal. read more

Yay puppies!! I really like them puppies I tell u what! Yippie Kai aye! Puppies. Puppies for 100 years

We only started coming here for my kids to be able to pet some puppies (they just lost their dog brother) so we have come here over five times now and I feel like I can leave an honest review. This place is so sad for the puppies. Most of them have had poop or pee in their kennels every time we have come. The staff is not courteous - act like it's a pain if they are interrupted from their own conversations to help you or go get a dog. And this is the real kicker-they are now charging 10$ to hold a dog. That's outrageous. I'm sorry. No thank you. Please do your research if you are serious about buying a dog. Rescue first if possible! read more

We've been here a few times and noticed that the dog poops are left in their display boxes, and that they're stepping over their own poop. There has also been times where we've come in and the whole store just smells like dog pee and poop. Once, we even had the dog pee AND poo in the petting caged areas, and the workers had to mop it with a solution that smelt pretty awful. So, it doesn't always smell and look clean in there. But, they do have cute puppies. read more

The Puppy Store Vineyard - Pet Stores Near Me - Vineyard, Utah

Cutest puppies around. It's a shame you can only play with one puppy per party, but the puppies are really cute. Tons of energy, love to bite and cuddly. Workers are also friendly. read more

Workers don't know anything about dogs. I've been handling/working with dogs for 6+ years. Decided to play with one of their corgis. The corgi squealed because I touched her scruff to get her to stop chewing on the wall. I didn't even pick her up by the scruff, just a slight tug to move her from the wall. They freaked out asking what happened. She barely even made a noise but they made a huge deal about it. She was fine and just needed to be told she can't chew the wall. The corgi was developing bad habits already at such a young age. She was biting when being touch/held, not letting me touch her toes and ears. Workers took the dog from me when I wasn't done playing with her. (Plus you're only allowed one puppy per visit.) They made up some excuse saying I can't hold her like I was? I was just putting my two hand around the sides of her hips holding her there, not applying pressure just not letting her do whatever she wanted. The corgi was very vocal (like corgis are...) they thought I was hurting her, there's a very distinct difference between her being sassy and her being hurt. Apparently they don't know the difference What if I wanted to buy this dog? Won't ever buy one here because they aren't handled properly. Corgis are stubborn and need to be worked with as soon as possible. read more

So many cute puppies with many options. With it being a window puppy shop space is a concern however assuming they aren't in it for long its is okay. read more

The puppies are all so cute and you can tell they are well take care of. They obviously get so much love from both visitors and staff!

I love this place! Not only am I very exited to get my own puppy from here, I know they are taking care of to the fullest!! A lot of people have said this is a bad place, DON'T say that until you actually know. This puppy store, I know for a fact, loves on the animals, helps them heal from past traumas, and help them get ready for their next home. The puppy store saves these puppies from awful places, helps them heal and shares the love from the puppies to all others that love them. I am thankful for the loving humans to be patient with these puppies as they heal and grow from their awful past. You guys rock!! read more

I saw a puppy eating his own poop because they don't gave them food,his blanket was all eating and the he didn't had water I feel bad for them... read more

The puppies are cute and it's fun that you get to play with them but not only are the prices outrageous, the staff is disrespectful. I don't know her name but I have gone to this store a number of times and a girl with nose piercings and red hair has been outrageously disrespectful to me every time. There have been at least 3 occasions in which I have asked for a dog and she said "just a second" then forgot until I asked again. And she is rude to all customers every time I've been in. This is not a business I can support for a number of reasons, but allowing that kind of people to be on staff makes it even worse. read more

This store breaks my heart. All the puppies were rolling in their own poop and throw up, and no room to play, and all in dark cells.

Bought a puppy who had giardia and kennel cough from the get go. It was a rough couple of first weeks and vet visits. They had to know they were sick. In fact, I asked why the other puppies had diarrhea and if mine did and they said it's just nerves. read more

This place is just horrible all around. They by their dogs from breeders, sell for the most outrageous prices and today when asking a question the lady working "kicked" us out because she claimed we were "attacking her". We were asking a question in a normal tone of voice, not being rude or attacking in any way what so ever. The most odd experience. I do not recommend this place. 0/10 read more

I enjoyed going in to see all the cute puppies. It was sad to see how small the spaces were that they had to live in. When I had the chance to play with a cute, little beagle they didn't sanitize any of the toys or play areas from the previous people, even though a few workers were sitting around. I did appreciate all the information that was provided in the pamphlet and that there was no question that they were being treated by vets. read more

This new and improved puppy barn is just that! With an emphasis on adoption and some slight changes in the puppies' cages, the experience is better for humans and puppers alike. There are also new play areas where you can take a puppy and let them run around a little more with a toy or two from their cage, too. The employees are so knowledgable about the breeds and open to requests of different breeds to be brought in. read more

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My son went in with a pre approval to pick up his puppy and was instantly put aside so a Employee could take care of another customer first because as she stated their puppy was of higher value, she was rude and unprofessional. My son asked to see the another puppy of the same breed to see its temperament ,she acted like it was a huge inconvenience and unnecessary , then she got really rude when my son hesitated suddenly she was closing and they wanted our family out stating that paper work wasn't done and they didn't have time , not true like I sd he went in with paperwork done and pre approved and also drove from an hour away to look at both puppies and to bring o e home . He had even called the store to let them know he was on his way and to double check everything was in order . This employee was so rude unprofessional and treated my son and daughter so disrespectfully, that they will not be purchasing a puppy from this company and this will not be the only place that this review gets posted and I will be calling anywhere and ever where that I can to let people know just how this place treats their customers read more

I love holding the puppies who doesn't!! Can't help but smile while I'm there but purebreds are so ridiculously over priced, there were some adorable French bulldogs but they were over 10 grand!! Then I look on KSL and they are all closer to 5 grand... Ridiculous I've read a few articles about how common parvo is for puppies coming from places like this, although there are hand sanitation areas there's kids running around and reaching their hands in and it's almost unavoidable for these poor guys to catch this deadly disease. Not just getting my info from articles many people have reported their puppies getting sick.. read more

The two front desk girls had horrible attitudes I'm actually in shock with how much attitude they had. I think the owner need to reconsider who they have working there. We walked in and two workers were helping one girl, which is fine but when we were standing there for 5-10 minutes we finally asked one of them if we could get help from someone and she replied "I am currently making a sale, you'll have to wait until someone else comes out" she said in an annoyed tone. I understood that she was busy but that's why I asked if she could get someone else to help since we were standing there for long. As we waited for a different employee we asked her as she came out to her computer if we could see a puppy we were seriously interested in. She said "ya next time if you could come up to the desk and ask me that would be great" also in an annoyed tone. She acted like we yelled at her- when we were standing not 5 feet away from her, I have never had an issue with the front desk girls here until today around 2:00 pm I was going to ask there names after we were done with the puppy but both of the front desk girls went into the back for 5-10 minutes until we left, when we wanted to talk about pricing for noodle the Boston terrier. these girls need to be retrained on how to properly greet customers and have a better attitude. 10:16/23 around 2:15. read more

Customer service was horrible! The staff was more worried about talking to each other than greeting us when we walked in. They never checked on us or asked if we had any questions. Very rude. I won't be going back. read more

It was so cute! While I agree it would be better for the pups to be in larger areas, a majority of them are smaller dogs. The worker also commented to us that most puppies get adopted within 2 weeks. Longest one had ever been there was 2 months. Super cute and they run all kinds of promos! read more

My wife Susan and our own French Bull Dog, that did it all....we have planning fro male French Bull Dog, so about time, we said lets do it, our Cruise Vacation Hit us, we went to the The Puppy Store to gets us a all white French Bull Dog, and if one comes in to save it for us...we are back, Isam is all excited, Susan talks to her, these dogs by nature are very good listeners...so Susan all Gung Ho, I am a Daddy waiting for the baby...we want in time to breed her for only 4 pups, for our grand kids.., one reason we love this Store over others, is the customer svc...very clean, lots of real light-thru out dog cages are clean, dogs look happy, as you get one to hold, every one clean to the heart, my wife loves put them close to her face, as well put them close to mind, and they smell like a new born baby.. San Antonio needed a real French Bull Dog, and we got one, like I said before the Dogs are happy, these-cages clean and no pooh any where in the cages, plus the Class for each Dogs cage are ShowTime Beautifully shine...I gave the owner a great idea, lets if he goes for it...OK, Lets do it, my wife is all happy, she getting Isam all worked up, as for me Sir...Bring it on....waiting for the baby, can feel that I have had dogs all my and Susans Life...and this is the way to greet your babies coming in...We are there for their happiness, and thats what they give and more, a man to that... Susan, Andy Rivers San Antione Tex, 78240 read more

I really appreciate clean the environment the puppies are in. We got to witness how well fed these puppies are. Even though they were busy they did help us see the puppy we were interested in. Super neat that your able to finance a puppy. read more

Was excited to check out the store but left broken hearted. These puppies are spending their lives in small glass cages, no beds, covered in their own waste. I teared up hearing that the bigger breeds don't even get regular walks. Some have been in there over 4 months. Not sure how a store like this is legal. read more

I was in there for maybe 10 minutes and I saw all I needed to see. Two or three puppies in some of the cages (that are about 1 by 3 feet big), cage floors covered in dog poop. One of the puppies was running around smashing herself into the walls on purpose. Several of the dogs were eating the shredded newspaper 'bedding.' AND there's a sign that says do not take pictures of dogs in cages because they know that these are deplorable conditions. I feel so bad for these puppies that are so obviously in a puppy mill. This is disgusting and should be illegal. read more

Awful awful awful. I walked in was not greeted what so ever the girl just sat on the computer. After looking around found a potential puppy that I wanted to add to our family as well as a companion for my dog. I asked the women up at the front about the dog. She disappeared for 10 minutes and said that I could not see the puppy if I wasn't serious I ensured her that I was and she told me I could not see the puppy and that I had to bring my entire family with me to do so. Will not be coming back read more

the customer service at this place was horrible. Not only did they not greet us when we walked in but failed to inform us on any restrictions as far as playing with the puppies due to Covid. There were only two customers in the entire store, my self included and still no workers made the effort to help or communicate with us. They only conversed amongst themselves and continued to eat their food ignoring the fact that they have customers in their store. read more

This is honestly one of my favorite places to go. You can tell the owner really cares about the dogs. They don't get rid of the dogs if they don't sell early, they just mark down the prices--making it more probable for them to bed adopted. Also, there is SO MUCH included when getting a puppy: up to date vaccinations, microchip placed in all puppies, and a year long puppy training program. read more

The puppies were super cute. We got there late so we were unable to hold them. However, all the people around seemed like they enjoyed it I mean come on it's puppies. One of the girls was just kinda passive aggressive Hahahahah but that's anywhere. read more

If you pay a deposit, expect your puppy to be given to someone else. We paid our deposit and were promised that the puppy was ours for 24 hours, unless we failed to show up at 10 AM sunday and finalise. On saturday around 11 AM, we were given a call stating that the puppy had been sold to someone else and we would be receiving a refund! We were attending an event over an hour away, and paid the deposit for the reason that we would not be able to pick up the puppy for 24 hours due to that event. The lady on the phone (courtney I believe?) began shaming us for going to the event that had been planned and paid for for weeks, saying that the puppy was more important and needed to be picked up right away or they would give him to someone else, completely breaking and disregarding our 24 hour agreement. As we were trying to report this behaviour, we came across some sketchy things about the puppy store that you could find online yourself. This was a very sad experience as we truly fell in love with and fought for the dog, but after all of the terrible service we could not feel comfortable going through with it. Overall, terrible customer service and we would NOT recommend you give your money and time to this business!!! read more

The store is very clean. The puppies all look healthy, happy, and beautiful. All enclosures for the puppies are clean and smell nice. I took a star off because the prices of the puppies were enormous and out of budget for me and the majority of most people I know. The staff were cordial and answered my questions. It is worth going just to look at the beautiful puppies. read more

We had such an amazing experience here. Vynessa was our dog expert who lead us threeverything and made us feel great about our decision.

Employees were very rude. Didn't catch names but they were working on 11/09/2020 at 6pm at the Vineyard UT location. They were on their phones in front of customers gossiping and face-timing other people. When we asked questions about certain dogs seemed very annoyed and answered rudely. Also told us we couldn't hold certain puppies then continued to grab and hold and carry around those same puppies around whole store. When we asked to hold a puppy they told us no unless we were going to buy, which how do I know if I want to buy a puppy if I don't get to play with it before hand. We have never had a problem playing with them before at other locations/other employees as we've been searching for the perfect puppy for us, until tonight. Was really considering buying a puppy but with the disrespect from these employees I will be going else where. read more