This review is long overdue, and I feel it is important to share my experience so others don't make the same mistake I did.
Less than a month ago, we had an emergency water leak late in the afternoon. Our regular contractor was out of town, so we turned to Yelp to find a plumber who could help us quickly. Unfortunately, hiring Luis and his business was a decision we deeply regret.
Because it was an emergency, we trusted Luis to properly diagnose and repair the leak. Instead, he opened approximately FIVE walls in our home while trying to locate the source of the leak, leaving holes and damage throughout our walls. We are including pictures so potential customers can see the extent of the damage for themselves.
By the time it was late at night, Luis told us he had located and fixed the leak. At that point, we were exhausted and simply needed the water to stop, so we trusted that the problem had been properly repaired.
We paid him $1,500 for the repair.
Our contractor later sent workers to patch all of the holes that were left behind. Unfortunately, just TWO WEEKS later, we experienced another water leak and water damage in the exact same area.
We contacted Luis and gave him the opportunity to come back and address the problem he had originally been paid $1,500 to fix. Instead of standing behind his work, he became defensive and told us he would have to charge us AGAIN.
Seriously?
We paid $1,500 for a repair that we were told was completed, only to experience the same leak again two weeks later. We are now having to pay another plumber to properly diagnose and repair the issue, while also paying to repair the unnecessary damage left behind.
Another major concern is that we paid Luis with a personal check made out directly to him rather than to his business. Looking back, we regret handling the payment this way.
What is most upsetting is that we trusted him during an emergency and believed he would do the job correctly. Instead, we feel that our situation was taken advantage of because we needed immediate help.
I will be filing a complaint with the Better Business Bureau and reporting my experience through the appropriate channels.
PLEASE DO YOUR RESEARCH before hiring a plumber, especially when dealing with an emergency. Don't make the same mistake we did. Ask questions, get everything in writing, and make sure you understand exactly what you are paying for.
I am sharing this experience because I would hate for another homeowner to go through the same situation, especially when they are already dealing with the stress and damage caused by a water leak. read more