Just wanted to say thank you for the service you provided us with. Robert Richardson came within one hour of me placing the call. I like how he showed us what the problem was and explained very clearly how he was going to fix the problem. A totally separate problem came up while he was here and he also assisted us with that as well. He was very professional and very knowledgeable. So happy our problems are SOLVED now. read more

Excellent service everytime I have a plumbing problem! Highly recommend and Mark was very friendly and explained everything to me in detail!

Great customer service, timely, nice professional , personable, and good work thanks "MARK" I will definitely use their services again and I will definitely recommend to anyone read more

All the good reviews must have come from their friends. This company is contracted through American Home Shield. It's the only plumber that AHS allow you to use in our area. My water heater went out on my home and should be covered fully under the AHS policy but this company charged me an extra $360.00 for a couple $12.00 pipers. They called it modification. This is their way of robbing you for more money. If you don't pay for the modification then you don't get the new water heater. The plumber they sent was also trying to scare me and tell me about mold that he supposedly didn't know much about but continued to lecture me about. He said that I needed to contact their buddy's att TCC Construction and until I have the drywall repaired they will not replace the water heater. TCC sent out a guy that said that they would have to rip out the dry wall under the water heater and all around the wall, insolation and inside the home, although the water heater was in the garage. This would cost me $2,000 if I was to pay cash but if I went with my home owners insurance it would cost $4,000. So Red tape because the AHS will not replace the water heater until you pay for the modification and replace the dry wall. There was nothing wrong with the drywall, we ended up buying a $10.00 piece of drywall from Home Depot to replace it. We only needed half a sheet, which cost us $5.00. We sprayed the area with bleach and water and used fans overnight. It was perfectly fine. They just want to drum up false repairs to part the customer out of his money. I called other companies and told them what I was up against with The plumber and they agreed that it is not the way they do business, this was a scam. Customer's beware you are being up charged for things you do not need. If you have AHS then they have you by the BALLS! Do yourself a favor avoid, avoid avoid. Another review to fallow since I have used them twice. read more

I called The Plumber at 6:00pm and Brad Wade arrived at 7:00pm and fixed my problem in 20 minutes. The technician at The Plumber was polite, professional, and reasonable for the job I had. I had a mainline blockage that backed up both of my toilets and clogged a tub. I went to YouTube first and watched a variety of do it yourself videos before calling a professional company. I put on my latex gloves, leaned my mop against the wall, and tried snaking my toilet after plunging it. I even used a waterproof wireless inspection camera that I purchased at Harbor Freights to search for any toy blockage (courtesy of my 1 year old). After all that, Nothing! That's when I realized I was over my head, through in the white towel, and began searching for a professional company. I searched the Services column under skill'd trade on Craigslist and came up with the same company advertising clearing any drain for $29.95. I quickly found out that the any drain really means $29.95 per clogged item and did not include a clogged mainline. At 9:00am I call this $29.95 company, which was sorta rude, and let me know that someone will arrive at 1:30pm. At 5:00pm, I was told that they were busy and will send someone out first thing in the morning. That's when I called The Plumber and my problem was solved quickly. read more

So I had these guys out a couple of times and they did a great job. The last time they came out to replace my main line, I had some concerns about the landscaping and the condition it was left in. Robert the owner of the company promptly called me the following day and indicated that they would help make it to my satisfaction. What could have gone badly and turned in to a bad experience was quickly resolved and made right. Not many companies go the extra mile but Robert "The Plumber" and his crew did. I definitely recommend these guys and will call them out again to help me in my needs. read more

I had an appointment with James from The Plumber for our water hammer issues. He was very punctual. The issue seemed to be almost non-existent for unknown reason while he was here but he spent a good hour on finding out what caused it. We had another small project for him and after he finished it, he advised us to call his own number and let him know if the water hammer issue continues because we are a team, working on it together. We recently found that our former plumber that we had business with in the past 18 years out of business and we felt lost and worried to find a plumber we can trust. We are so relieved that we have someone like James at The Plumber that we can count on. read more

This is an update to my last post. Even though they are still prompt and the plumber did fix everything I have a problem with what happened. I discovered that one toilet was stopped up, the other was leaking, and the shower was leaking. On December 28, 2019, I called The Plumber and the tech was out right away. I told him what was wrong and added how much would it be to replace the hand held water sprayer in the shower. He told me how much and I said never mind. I had saved $300 to contribute to my dental work and it was too much. The shower was easy. A bolt needed to be tightened and I'm just too short to reach it. He fixed both toilets then he came out & grabbed the sprayer and went back. I told him no but he did it anyway. When he came out I went to hand him my credit card and he said "its been taken care of". I said no way and tried to hand him the card again and he said no, its been taken care of and he left. Now these things happen to other people not me, but it was the holiday season and sometimes businesses will do things for the disabled so I was grateful that I can begin work on my teeth. On December 31, 2019 I got a call from someone at The Plumber and he told me I owed $245 and when I was going to pay them. I told him the tech said it was "taken care of". The person said it was a mistake, that the tech thought I had home warranty. Now I know this was a mistake but considering the time of year, etc, I would think everything would be double checked so there is no misunderstanding. Don't give people good news and then take it back. What was worse - they billed me for installing the sprayer even after I told the tech it was too expensive. Now that pissed me off. If I tell a tech not to do something because of the price don't do it and bill me. That was very underhanded in my opinion. I would still use them but I'm going to make sure how much entire bill is BEFORE the work, and if anyone does something I told him not to do, I'm not paying for it. read more

Called The Plumber based on my nieghbor's experienced and she was right. Jim showed up and came several times more finishing my remodeling project. Jim was outstanding with a superior work ethic. The staff in the front office was also super. Thank you, Jim and everyone at The Plumber for a job well done. read more

We had an ongoing garbage disposal problem at our home and through my home warranty service scheduled an appointment to have it fixed/repaired. On June 14, 2018 I scheduled an appointment to address the issue. My son was home when the technician arrived and unfortunately I was not. The technician arrived, took an allen wrench and cranked the disposal (which came on) and left. Did not check for any debris nor if it was working continuously. Nothing. This guy was the laziest, incompetent and useless plumber on the face of the earth. he was my house for all of 5 minutes. When we tried the garbage disposal when I got home, guess what, it did not work. We had been using an allen wrench to do the same exact thing he did and the problem was it would start once and that was it. I communicated this to both the home warranty service and the company to no avail. A monkey could have done what he did. Don't use this company. I had to use a different company to actually do the work properly. They came in and spent approximately 45 minutes working on the system, cleaning out debris and identifying and fixing the root cause of the problem. These guys, on the other hand, again, are useless and lazy and don't know wat they are doing. read more

I was quoted a price for a plumbing job that consisted of an easy piece and a difficult piece. After cutting a hole in my wall, he decided the second part would be too difficult so we mutually agreed that I could solve the issue another way (not using their services.) The plumber finished the easy task, and then wanted the FULL quoted price, even though he only did less than half the work (the original problem was unresolved), and left me more work to do than before he arrived. Ended up costing me more per hour than an expensive lawyer would have -- I feel ripped off and will never use them again. read more

Outstanding!! My husband and I just moved in to our new home we purchased about 3 weeks ago. I had to call these guys for two different reasons in the three days we've been here and so grateful that they exist! Talk about honest plumbers! First time I called was the day we moved in. The laundry was set up for an electric dryer so I had to have them set up a gas line from the water heater for the dryer. The plumber not only set up the line but set up my dryer!! I didn't even know he did that until he was done! So thankful. He could have set up the line and called it a day and collected his hourly rate; instead he used the time to really help me out. The second time I called was on day three of actually living in our new home. I took a shower and noticed the drain was clogging up and the toilet was bubbling. I got out and saw that the other bathroom shower had water in it. The crew came, I and explained what was happening. My husband was at work so they had to explain to me what was wrong and they did in the best way for someone who doesn't understand plumbing. They were upfront with the price and didn't demand more money as the job went on. They were extremely clean and cautious of closing my front door so my cat didn't get out. I called around 2 and they came about an hour and a half later, on the same day! They gave suggestions on how to prevent the problem from happening again. Very helpful. Just so grateful for honest, hard working men who take pride in what they do. Given that we just bought this home and don't want or need unexpected costs, I'm very happy that these guys were upfront about pricing, clean and knowledgable. If I ever need a plumber again these guys are on my speed dial. Thank you! read more

Recently I use the plumber so I contacted again for another problem. This time I was so highly disappointed, after being provided a tentative quote by telephone, Mark came out to my location and gave me a quote twice as much. I asked him why the high quote, he stated because that's just what it is, his time, and that it was Saturday, and that it was an unusual size pipe. I was extremely perplexed by this, and once again asked exactly what details and, once again he replied the same thing. Turns out it was not an usual size pipe, and what does Saturday have to do with it as it is one of their business day. In addition, he smelled like alcohol , it was very condescending. What is more disappointed, is that I contacted the office and left several messages with my disappointment and concerns. To this day no one has called me back, how disappointing. Stay away from this business! By the way I used another camera, it was perplexed as to why then usual pipe common, and Saturday had nothing to do with it , and it cost a lot less than what The Plumber (Mark) had quoted. By the way, I forgot to mention, that half the work had been done, I had already dug up the hole and expose the pipe myself. And, Mark did not want to turn on the water frequency for him self worth and the leak was. He said he wasn't turn it on so he would have to dig out more water, unbelievable! So, he was going to fix something that he was not sure of where the leak was to see with his own eyes! Stay away! Or better yet, make sure they don't send Mark out to do your job read more

Drains were all backed up on a holiday (of course), sent a quote request around 7 am, got a response immediately with a reasonable price. Naturally, on my 65+ year old house, the fix wasn't so simple, but they still got the job done nicely at a fair price. Definitely will call them again if ever needed. read more

I called nick at The Plumber he not only was able to come out within the hr. He fixed the problem while doing everything to keep my cost down instead of the typical ones I'd talked to that insisted it would b more. He was so honest n did great work. I don't know if they r all as great as Nick. But I would definitely recommend him if u ever have a plumbing prob. He was the best I've ever dealt with. read more

DON'T GO ANYWHERE ELSE! Robert,Nick,Mark are top notch professionals. I had a septic clog. They fixed the problem in no time and while checking behind there work found some major issues I need to address that will save me money in the long run. I don't leave many yelps but these guys really go the extra mile to provide a wonderful customer experience. Timely ,courteous, and extremely professional.....thank you.... read more

I busted the supply line to an old corroded hose bib while trying to disconnect a garden hose. Needless to say, water was gushing. Got the main shut off closed and started looking for a plumber who could get on it right away. Corry showed up within 30 minutes. Within another 30 minutes, he was able to get the old galvanized pipe nipple out of the wall, fabricate a new copper fitting and install a new bib. He was courteous, helpful and obviously looking out for my best interest. Will call these guys again when the need arises. Thanks, Corry. read more

Horrible experience. On hold for ever and many days without repair. Told that they could not find replacement parts. Had to switch to a local repair Plumber. read more

I'll be telling my neighbors about The Plumber!! These guys are great!! I had a kitchen & bathroom faucet installed at a very reasonable price. They arrived on time & got right to work. They cleaned up after themselves also. I have nothing negative to say, & I highly recommend them. read more

Thanks for the great service. I had a unit that needed to be unclogged and not being able to contact any of my regular plumbers I decided to give them a call. The gentlemen over the phone gave me a reasonable quote and the very same day within hours they were at the unit. They were very professional and although the plumber who showed up to the unit quoted me a different price, when I told him the original quote he was more than willing to honor their word. He was able to unclog the pipe with no extra charge. I am more than happy with their service and hope to use them in the future. Thank you once again. read more

I'm extremely dissatisfied with this company. My initial purpose of contacting them was to have them do a simple replace/instal of a bathtub water valve. Though they did show up on time, were friendly and courteous... something seemed wrong when he told me that he replaced the broken valve I had initially contacted them about, but now there was an additional problem that would cost $750 to fix. He realized while inspecting that the valve seat body was also broken, which was causing my faucet to slowly leak even after the replacement of the broken valve I had initially contacted them for replacement of. Oddly this wasn't leaking or broken prior to him arriving, but "Oh well, he's the professional. His Yelp! Reviews are all good and he seems trustworthy." So I advised him to proceed on the next day that he was available for this large job that would require him to tear open my bathroom wall and charge me a small fortune. Shortly after he left, my faucet that was supposedly just fixed began flowing with water uncontrollably. This was a big problem because my entire family still needed to shower in the morning, and not having running water would have been a bit of an issue for my beautiful wife who is 8 months pregnant! I course decided to see if there was anything I could do prior to his arrival the following day to make this time with out water more bearable for my wife. I shut off the water at the street and after a few quick turns of a screwdriver and wrench, was able to inspect the inside workings of my new valve, seat, and supposedly broken seat valve body. It was easily apparent that I still had a broken seat which was causing the leak, and even odder was just replaced, or so I was told. I replaced this $2 seat, put back together the valve, and finished everything up. My faucet was now working perfectly. No leaks what so ever. I called the plumber and cancelled our appointment for the next day. To put it lightly, my wife and toddler children were very pleased to find a working shower & tub in the morning. YEAH!! Daddy's a Hero! I was even happier to dodge an unnecessary &750 bill... the kids will be getting Christmas presents this year after all! What I'm extremely displeased about is that this plumber is either a bold faced liar & rip-off, or completely un qualified to diagnose and repair a simple leaky faucet. He was ready to proceed with a lengthy & costly $750 "repair", that I myself with no plumbing experience was able to fix for less than $2 and 15 minutes of my time. I would not recommend this company to anyone! read more

Great service! Called another plumber before I called here and the other plumber told me I need to repipe the whole house.... Quoted about $5500 to repipe. So I decided to get a second opinion. I called "the plumber" and they came within 30 mins! Brad was the tech that came he was friendly, approachable, and knowledgeable. He found a bad leak in my kitchen sink pipe that the previous plumber didn't find and he said the main leak in the bathroom was fixable without re piping the whole house contrary to what the other plumber said.. Brad explained everything to me and didn't make me feel dumb like the other guys, he gave me an estimate that is well below what the other guys said and he made me feel reassured. Overall I can't review the work bc we still need to call back to schedule the work to be done but if their work is anything like what I have experienced so far I'm sure I will be pleased! I will update the review once the work is done! Call them u won't be disappointed! Thank you Brad! read more