This was not just a bad stay. It was a complete failure of basic hospitality…read more We bring multiple large tour groups through this area every year, and until now, we've stayed at this hotel without fail. After this last experience, we're done. And unless major changes are made, so should you. This week we booked 27 rooms. * We were given keys to rooms that hadn't even been cleaned. * Even after four separate requests, no one cleaned our room. They eventually left us sheets to make the bed ourselves. At 9 PM, we were making our own beds, hoping the linens were clean. * Many rooms had no towels. No toilet paper. In one case, the previous guest's waste was still in the toilet. * One room had acupuncture needles scattered across the carpet. * Most of the TVs didn't work. * Guests were charged multiple times for laundry services they never got to use, and were told the hotel "wasn't responsible" because it's a third-party machine. * Breakfast consisted of dry cereal and no milk. * The banquet room we paid for was unusable due to a broken AC system. The lobby was sweltering. * When we tried to escalate our concerns, the front desk staff either disappeared for long stretches or responded with open hostility and condescension. * Worst of all? The general manager. Universally described by our group as the rudest and most unprofessional person they dealt with. When we asked who else we could speak to, we were told the owner's contact wasn't available. Instead, we were handed a Hotmail address, harshpatel322@hotmail.com. In my career, I've spent over 2,000 nights in hotels. I have never left a review before. This hotel doesn't just have problems, it's built on neglect, indifference, and a complete lack of accountability. They act like they can treat guests however they like and still stay full because of their location. Maybe they're right. Unless this hotel undergoes serious changes in management, operations, and basic hygiene standards, my tour company will never stay here again. And I will make sure every tour operator I know hears about this disaster.

There is no communication between shifts. Twice we have reserved a room and requested a room on…read moresecond floor. Both times we have been given keys to a room on first floor. After explaining that i had called and been assured that i was assigned a room on second floor, the person checking us in has told me there are no notes in the system about my request. Both times they were able to give us a room on second floor, but it's frustrating that they have no notes of my request. This last time (on 10/31), we were also quoted a price of $128 on the phone but were charged $139 when we got there. When i questioned the rate, i was told there was nothing they could do to override the system. I was given the email address of the hotel manager, but she never responded to my email. Aside from these frustrations, the rooms have been quiet, which we are thankful for after having driven 800 miles.

We came here for a bachelorette low key get away with a few of my sisters friends. It was lovely,…read morewe kept saying how the place seemed straight out of a hallmark movie. We can see why this is so popular in the winter. It's just simply perfect. I could picture being snowed in like in the movies and loving it. This is located on a nice road very easy to get to. Not far from the bustling downtown of Geneva. But far enough to be nestled in the country. We even got pizza delivery here which was an awesome surprise that the local pizzeria offers. We enjoyed the clean and wonderful hot tub. The interior had everything we could have needed and more. Thank you for the eggs and the coffee creamer! The beds were comfortable and everything was very clean. For being a historic home everything had such nice charm and style. The bathroom was fully updated and the downstairs bedroom had the perfect vibe I'd love in my own home. Beautiful flowers galore. The host Diane was friendly via the app and self check in was a breeze. We were left alone and felt totally safe and comfortable. I'd love to come back with my husband for a get away. This is a great place, highly recommend. Note though... when trying to locate it. Our gps took us up the hill along the backside of the owners house.. this was a dirt pathway - not the right way. The sign was deceiving. The cottage is directly next to the house, right off the paved road. Bonus points to the host for having the awesome array of dvds and games. This was so fun for us girls.

If you want to just get away for a bit with your significant other (or whomever really, even by…read moreyour damn self) and just stay in, read, cook, have some much needed alone time, all while enjoying a hot tub, fireplace - with the option of going out to wineries, breweries, Rochester, and Sodus Point and Lake Ontario - I highly recommend this venue. The owners are kind and nice. You may get a fun visit from a black cat named Salem (loves milk and pets). The fireplace was my favorite. I sat and drank beer in front if it and did some coding and was totally lovely. It has a little warming nook and a rack to hang a dutch oven over the fire if you really want to go old school and cook on it. Just as lively was multiple champagne drinking sessions in the hot-tub. Lots of dry wood to burn. Recommend that you bring a bit of your own firewood just to keep the supply up as well as a bit of spring water if you're gonna cook / drink a lot and stay in.

We stayed at the Skaneateles Boutique hotel and had a great stay! Check in and check out was super…read moreeasy, the staff was very friendly, and the location was perfect. I would definitely stay there again!

Very nice boutique hotel - home like feeling. We knew we were in for something special when we…read morearrived late and found note in the mailbox as to how to "check-in" - just like a European bread and breakfast. Not many rooms so I got the room with the jacuzzi (but no champagne ?!). Nice room that was well taken care off. Also found a note encouraging us to indulge in all the goodies in the room (sorry only orange juice - no adult drinks but chips, nuts, and sorts). Free wifi and since we checked out early AM - once again, missed meeting any hotel staff. Nice, central location that is close to all the happening places.

Holiday Inn Express is quickly becoming our go-to stay…read more We had a terrific experience at this hotel within 20 minutes of downtown Rochester. The hotel is renovated with the room and the basic amenities kept in decent condition. Our room had comfortable beds and included a kitchenette that was convenient for our multi-day stay. Complementary breakfast till 9:30 on weekdays provided a nice standard variety including warm cinnamon rolls, bacon/sausage & egg, yogurts & fruits. Freshly ground medium roast & decaf coffee were a nice touch from the machine. There are no restaurants in the hotel but options were nearby within short driving distance. The indoor pool included a hot whirlpool. The fitness room overlooking this had a full rack of weights for light workout. Both were minimally used but equipped with towels and sanitation station, respectively. The outdoor patio in the back of the hotel was clean and well-maintained. There are also charging stations on-site. Skip it or hit it? We were happy with our stay at Holiday Inn Express Rochester Webster and would consider again!

Spent a night here. We arrived…read more Went in pool and hot tub. There's a gym area next to it. Lobby area with breakfast area. Laundry Room Our room had a king bed. Bathroom with a tub. The coffee was good. Nice and clean

Had a great stay at the Lake House on Canandaigua. Everyone on the staff was very polite and…read morehelpful. The room was clean and cozy and the facilities/amenities are all in great condition.

We went on a winery tour through the hotel, John was fantastic! We had the best day and would do it…read moreagain! 10/10 recommend!

Impressive! The service from front desk (on phone and in person) to maintenance to housekeeping to…read morefood service -- all stellar! Prompt, courteous, and quickly resolved any concerns. Accolades to the food server, the breakfast here is minimal yet ranks #1 for tastiness out of my many years of Hilton stays nationwide in diamond tier. I don't even like eggs or sausage, but enjoyed both at this location. Seriously, it is a game changer to start your day with a good meal. The suite is spacious and clean, it feels like a home away from home. If you have a week or longer stay, definitely consider this location. I'm happier here than higher end downtown locations I've previously stayed with.

Can't imagine this is part of the Hilton chain. Room was dirty, one of the two beds was broken and…read moremaintenance couldn't get it fixed such that it kept us up both nights creaking, shower didn't drain, the hot tub was broken. Lots of deferred maintenance at this place

What an amazing bed and breakfast in the Canidagua area!…read more Rooms all include a bathroom so you don't have to worry about sharing with anyone else. Super easy to get inside. There is a tv in the room - they provide you with bathrobes , snacks , there's fridges in the hallway full of pop , there's a little box on the vanity with stuff you may have forgetten. There's a basket of first aid stuff in the hallway. The workers and cook are wonderful ! The breakfast was AMAZING. I highly recommend if you are looking for a quick getaway and to enjoy the wineries!

Recently my wife and I spent an extended weekend in Canandaigua. We decided to stay at the…read moreSutherland House, a lovingly restored home from 1885. Unlike the cookie cutter rooms of the typical hotel, each guest room here is unique, decorated with different antiques and amenities. In contrast to the antique 4 poster bed and traditional decoration, our room had a modern bathroom with a small shower. We also had a large jacuzzi which we enjoyed and a fireplace that we didn't try out with temperatures in the 80's. You can check out the decor and amenities of each room on their website to see which room you would like best. Note that the prices for some rooms do not include breakfast, for those who do not want to indulge, although their breakfast is something you do not want to miss. Scattered throughout the B & B are small refrigerators stocked with complimentary soft drinks and ice. There are several coffee stations with assorted K-cups and a nice selection of teas. Each day freshly baked cookies are put out. Each room has a basket of complimentary bagged snacks. Also scattered around and in the rooms are "emergency boxes" filled with things that you might need, but probably didn't bring, such as scissors, a flashlight, band-aids and batteries. As you wander the halls you will find bookcases with books to read and games to play and displays of tourist information. The grounds of the house are beautifully landscaped and you can sit in a rocking chair on the veranda, or have a picnic at the tables and chairs in the garden. For the more actively inclined, there is a woods behind the house with several walking trails. Each morning the guests would gather in the antique filled living room awaiting the start of breakfast. Breakfast was a communal affair, with all guests seated around the dining room table. Each morning Chef Nate would prepare a five star, three course breakfast. The first course would be a fruit dish such as a fruit parfait or fresh local fruit, the second, a savory dish such as Eggs Florentine or Baked Eggs (like a quiche without a crust) and the meal would conclude with a sweet dish such as crepes, a cinnamon scone, or a waffle with fresh maple syrup. Also available to nibble on were local grapes and freshly baked coffee cake, After breakfast Nate would discuss with the guests what their interests were and would provide us with recommendations on where to go, brochures and maps. While most of the wineries in the Finger Lakes are on the other lakes, there are a few in the area and Nate had passes for a discounted tasting. Lake Canandaigua is a short drive away as is Main Street in Canandaigua. Main Street is filled with interesting little shops, bakeries and cafes and you can spend the day walking from place to place. There are a few minor things about the Sutherland House that some people might find negative. The building is not handicap accessible. There are several steps going up to the main floor, and most of the rooms require a trek up a long, narrow, winding stairway. There is not daily housekeeping service. If you need somebody to pick up after you, this is probably not the place for you. There is no Innkeeper on the premises in the afternoon or evening. In the morning Nate takes care of things, but after that if you need something you have to make a call. The A/C in our room didn't work very well. Fortunately there was a ceiling fan that cooled the room off pretty well, and the floor to ceiling windows could be opened to let in the cool night air. Hopefully, they have repaired or replaced the a/c by now. All in all, if you're looking for a relaxing stay in the Finger Lakes, in a beautiful old building with a gourmet breakfast, I highly recommend the Sutherland House.

We had an excellent experience at this hotel. Everything is spotless. Every staff member you…read moreencounter is pleasant and helpful. Their amenities are plentiful. The grounds are well manicured. The bed was comfortable and the pillows are plentiful. The location cannot be beat. We had dinner and drinks at the Blue Pointe Grille the night we arrived. I was a little hesitant to eat at the hotel restaurant. I was bracing to be disappointed. Service was on point and cocktails were well made. Food was delicious. We had a high top in the bar right near a window for a nice view of the lake. Highly recommend.

It's rare that I'm dazzled by a hotel or feel that it's worth the money (they're all stupid…read moreexpensive these days), but Harbor Hotel was a wonderful experience I'd recommend to anyone. Don't get me wrong, it's expensive. But for once I felt like I'd gotten my money's worth! Everything everywhere was meticulously clean and well-kept. Our room was spacious and bright, with a private balcony and chairs, a couch and coffee table, and a full table that allowed us to take comfortable advantage of the room service breakfast. Potpourri sachets in the closet, free water bottles in the lobby, free coffee stations on each floor, and chocolates every night on the pillows--details, people! We also enjoyed the indoor pool and hot tub, and of course the gorgeous patio and firepits overlooking the lake which was 80% of the reason we booked here. All of the staff we encountered, from the front desk to the housekeepers, were very friendly. I did think it was a little strange that the fitness center was in a whole different building and you have to walk across the parking lot to get to it, but hey--you get your steps in. The hotel is also very centrally located. On the water, of course, but next door to Seneca Harbor Station from which you can book lake cruises. It's also less than a mile from the entrance to Watkins Glen State Park and hiking trails and only a 5-10 minute walk from most restaurants. We did most things on foot. When you do get back in the car, there are multiple wineries within a 15-minute drive. The only problem the whole visit was the hotel internet, which was terrible every day. You could make do in the daytime, but at night, when everyone was back in their rooms after the day out exploring, it was slow to the point of unusable, and I ended up turning on my data hotspot to even be able to check my email. I would not suggest bringing time-sensitive work with you, and you should not expect to be able to stream videos on your devices. Just disconnect, you'll be less frustrated. There is an onsite restaurant and bar, and while it's nothing mind-blowing, it is a nice option to have (and is one of the few "higher end" type places in Watkins Glen). Menu includes a few of the standard local wines, which was nice!

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

I was in town for a cocnert and stayed at Hotel Canadagiua due to its proximity. Hotel entrance and…read morebar were clean and modern. Pool area was huge, but considering the lake was a 5 minute walk it served its purpose well.

Visited for Easter brunch. It was by far my favorite Easter brunch to date. Well organized, the…read moredessert table was beautifully displayed, and so many food options beyond the posted menu. We will definitely be back in the future.