My friend and I booked a 1 night stay months in advance and on arrival they said they were oversold…read moreand didn't even walk us to a different hotel. My friend had an iron man the next day and had to get up at 4am. They said they notified us a WHOLE hr ago. But we got nothing

I would never recommend this hotel. Very dirty, they advertise breakfast but bagels and juice is…read morenot breakfast. I had flooding in my room from another room that smelled like sewer. Left the wet towels from the clean up in my tub and carpet was soaking wet. The water in my sink would also not drain. They would not switch me to another room.

We came here for a bachelorette low key get away with a few of my sisters friends. It was lovely,…read morewe kept saying how the place seemed straight out of a hallmark movie. We can see why this is so popular in the winter. It's just simply perfect. I could picture being snowed in like in the movies and loving it. This is located on a nice road very easy to get to. Not far from the bustling downtown of Geneva. But far enough to be nestled in the country. We even got pizza delivery here which was an awesome surprise that the local pizzeria offers. We enjoyed the clean and wonderful hot tub. The interior had everything we could have needed and more. Thank you for the eggs and the coffee creamer! The beds were comfortable and everything was very clean. For being a historic home everything had such nice charm and style. The bathroom was fully updated and the downstairs bedroom had the perfect vibe I'd love in my own home. Beautiful flowers galore. The host Diane was friendly via the app and self check in was a breeze. We were left alone and felt totally safe and comfortable. I'd love to come back with my husband for a get away. This is a great place, highly recommend. Note though... when trying to locate it. Our gps took us up the hill along the backside of the owners house.. this was a dirt pathway - not the right way. The sign was deceiving. The cottage is directly next to the house, right off the paved road. Bonus points to the host for having the awesome array of dvds and games. This was so fun for us girls.

If you want to just get away for a bit with your significant other (or whomever really, even by…read moreyour damn self) and just stay in, read, cook, have some much needed alone time, all while enjoying a hot tub, fireplace - with the option of going out to wineries, breweries, Rochester, and Sodus Point and Lake Ontario - I highly recommend this venue. The owners are kind and nice. You may get a fun visit from a black cat named Salem (loves milk and pets). The fireplace was my favorite. I sat and drank beer in front if it and did some coding and was totally lovely. It has a little warming nook and a rack to hang a dutch oven over the fire if you really want to go old school and cook on it. Just as lively was multiple champagne drinking sessions in the hot-tub. Lots of dry wood to burn. Recommend that you bring a bit of your own firewood just to keep the supply up as well as a bit of spring water if you're gonna cook / drink a lot and stay in.

We had an amazing stay here. The location is absolutely perfect for just parking and walking to…read moreeverything. Our room was large, clean and quiet. The refrigerator was stocked with a few complementary beverages and they also supplied some snacks as well. The staff was very friendly and helpful. The off street parking is a must, since on street parking can be at a premium here! We'll stay here again.

We stayed at the Skaneateles Boutique hotel and had a great stay! Check in and check out was super…read moreeasy, the staff was very friendly, and the location was perfect. I would definitely stay there again!

Holiday Inn Express is quickly becoming our go-to stay…read more We had a terrific experience at this hotel within 20 minutes of downtown Rochester. The hotel is renovated with the room and the basic amenities kept in decent condition. Our room had comfortable beds and included a kitchenette that was convenient for our multi-day stay. Complementary breakfast till 9:30 on weekdays provided a nice standard variety including warm cinnamon rolls, bacon/sausage & egg, yogurts & fruits. Freshly ground medium roast & decaf coffee were a nice touch from the machine. There are no restaurants in the hotel but options were nearby within short driving distance. The indoor pool included a hot whirlpool. The fitness room overlooking this had a full rack of weights for light workout. Both were minimally used but equipped with towels and sanitation station, respectively. The outdoor patio in the back of the hotel was clean and well-maintained. There are also charging stations on-site. Skip it or hit it? We were happy with our stay at Holiday Inn Express Rochester Webster and would consider again!

PEOPLE BEFORE CHECKING OUT, HAVE THE MANAGER COME INSPECT THE ROOM WITH YOU BEFORE YOU LEAVE. I…read morestood at this hotel on 8/7-8/10/26 and again on 8/12-8/13/26. After my departure back home I check my bank statement and saw that this hotel charged me for something extra that totaled $323. I called the hotel to see what the charge was for and they said I was charged that amount because of a broken TV. I stated to the GM Alicia Stephenson that the TV was working fine when we checked out. We had that TV on the whole time up until we checked out. I told her it could've been the cleaning crew that damaged the TV while sweeping or wiping. Those cleaning crews are rushing to clean those rooms and could've not been careful and bumped the TV. They did not want to own up to it. I told her why would I come back to stay at the same hotel if I broke something? It's easier for the cleaning crew to blame the client that stood in that room because they don't expect the client to come back to the same hotel after checkout and they know we are tourists and they won't see us again. The cleaner doesn't want to get in trouble. I've stayed at many Holiday Inns all over the country and abroad and I am a IHG member. Never have I damaged anything in any hotel. They didn't even give me a courtesy call to let me know about the damage and didn't tell me they were going to charge me. That charge is unauthorized and I want my $323 refunded back to me and there is no proof that the TV was damaged by me. This hotel is managed by Buffalo Lodging Associates and I plan to escalate it to them as well. I have also escalated this with IHG. Reviews will be left on other sites as well. Only a dumb person would come back to stay at a hotel if they broke something on the first visit. I've attached a photo taken by the GM Alicia Stephenson.

We had such a fun relaxing time last night. The outside decor was festive and welcoming with a…read moremyriad of Halloween decorations. Jade, our server made the night special. We sat in the glass porch, drank wine while watching the lake and the family activities. Jade recommended a duck special, it was so good as were the Brussels sprouts. we will be back for sure.

What a lovely stay at a perfect location. The grounds and landscaping are impeccably kept. This…read moreplace is a hot spot as a summer months roll in, but there is much to do in the area. We enjoyed a private wine tour with a driver from the hotel, and we're thankful for the free shuttle to get us too and from a concert at CMAC. The gym is small, but adequate for people who enjoy working out even on their vacations. Rose Tavern and the sandbar are a great spot for a drink, and a more upscale dinner. Staff was very friendly and accommodating, I would highly recommend the lake house.

Impressive! The service from front desk (on phone and in person) to maintenance to housekeeping to…read morefood service -- all stellar! Prompt, courteous, and quickly resolved any concerns. Accolades to the food server, the breakfast here is minimal yet ranks #1 for tastiness out of my many years of Hilton stays nationwide in diamond tier. I don't even like eggs or sausage, but enjoyed both at this location. Seriously, it is a game changer to start your day with a good meal. The suite is spacious and clean, it feels like a home away from home. If you have a week or longer stay, definitely consider this location. I'm happier here than higher end downtown locations I've previously stayed with.

Can't imagine this is part of the Hilton chain. Room was dirty, one of the two beds was broken and…read moremaintenance couldn't get it fixed such that it kept us up both nights creaking, shower didn't drain, the hot tub was broken. Lots of deferred maintenance at this place

Chef Nate is a master!!!! Besides his gorgeous breakfasts, he is a terrific host, eager l to engage…read morein conversation, and able to share vast knowledge of the Finger Lakes region. A++++++ !

What an amazing bed and breakfast in the Canidagua area!…read more Rooms all include a bathroom so you don't have to worry about sharing with anyone else. Super easy to get inside. There is a tv in the room - they provide you with bathrobes , snacks , there's fridges in the hallway full of pop , there's a little box on the vanity with stuff you may have forgetten. There's a basket of first aid stuff in the hallway. The workers and cook are wonderful ! The breakfast was AMAZING. I highly recommend if you are looking for a quick getaway and to enjoy the wineries!

We had an excellent experience at this hotel. Everything is spotless. Every staff member you…read moreencounter is pleasant and helpful. Their amenities are plentiful. The grounds are well manicured. The bed was comfortable and the pillows are plentiful. The location cannot be beat. We had dinner and drinks at the Blue Pointe Grille the night we arrived. I was a little hesitant to eat at the hotel restaurant. I was bracing to be disappointed. Service was on point and cocktails were well made. Food was delicious. We had a high top in the bar right near a window for a nice view of the lake. Highly recommend.

I can't believe they didn't have coffee in the rooms! They said coffee would be available at 5:00…read moreon the first floor which didn't happen until about 5:30. I had an early morning so this mattered a lot to me. They're saving a few bucks but inconveniencing their customers! Not a good business model.

"Jenny, Jenny, Jenny Won't you come along with me…read moreYou know that I love you We could live so happily" (Little Richard) Great location just minutes from Geneseo's Main Street restaurants and the State University campus. Our room had a nice TV and workstation, the bed was comfy, the HVAC and Wi-Fi worked well, and the bath and shower were fine. Included breakfast included scrambled eggs, sausage patties, home fries, a waffle machine, cereal, yogurt, hard boiled eggs, bananas and apples, oatmeal, breads, and pastries. The only odd thing about our stay was the check-in process. The attendant wasn't very friendly and was so slow and silent while working on her computer, we feared that our reservation had vaporized and drifted away into cyberspace somewhere.

Stayed here for a very uncomfortable few hours on my way to Georgia on the 9th of July…read more After trying to sleep for a few hours, I realized the AC was broken. By now it was 12:30 am. I thought "If I'm packing my shit up, I'm only doing it once." I packed and ran into the night manager on the way out. I told him his ac was broken. He said " It'll freeze up if you crank it all the way down!" I replied "Is 69 degrees cranking it all the way down?!" He told me I could change rooms. I told him thought "If I'm packing my shit up, I'm only doing it once." I'm leaving. He told me he could refund $50. I started laughing and said "that's ridiculous, it's not even 1 am. You should give me a full refund". And I left. I drove right by my next Hampton Inn reservation in Ohio 8 hours later. And drove straight home. The Hampton Inn in Geneseo to speak to "Stephanie" today inquiring about where my refund was. She asked what happened and I explained. She said " someone should have offered you another room ". I replied "If I'm packing my shit up, I'm only doing it once." She said, " Well I was going to give you a $50 refund but I'm not, because you're cussing at me!" I said " I sure hope you're recording this call, because I haven't cussed " at you" once! She said, " You said "If I'm packing my shit up, I'm only doing it once." I said" That is not cussing at you, I'm talking about packing my shit up!" She hung up on me. I'm done with Hampton Inn completely. They clearly can't make a repeat guest comfortable and I drive for a living. I'll be staying elsewhere.

SCW and I stayed at Hotel Canandaigua, Tapestry by Hilton for a few nights while visiting the…read morefinger lakes area. One of the positives, and one of the main reasons I booked here was because it was on the lake. I booked a lake view room and was looking forward to opening the blinds in the morning and having a great view. Unfortunately that was not the case, even with high Hilton status. To be fair we were given a lake view, but it was out of the one and only window which was small and not close to what I was envisioning. Minus a star there. The hotel receptionist was kind and we checked in quickly and easily. The lobby is nice and inviting and there is a bar/restaurant on the same level. You can also pick up snacks and drinks in the pantry type area. There is access on this level to the outside pool and bar area which is right up against the lake. Our room, which was close to the elevators towards the middle of the hotel was fine. The king bed was comfortable. The bathroom was quite spacious with a huge shower. The toilet was separate with its own door which was nice. We had a small dining table with two chairs, a fridge, small open closet and pegs which you could put a coat etc on in the little entranceway. Of course a decent sized TV as well. The layout was odd for this room. It would seem for a hotel with such a beautiful lakefront view you would highlight that. Perhaps a sofa across from the small window to take advantage of that. There were some stains on the carpet (one fairly large red one which I assumed to be red wine) and scuff marks from the chairs along the walls. I stay at a lot of hotels for business and details matter. Minus a star there. One of the great things about the room was how quiet it was. Rarely did we hear anything from the hallway or rooms next door. While we were there (fallish) they have bands on Wednesday evenings and even being fairly close to the stage set up we didn't really hear too much. I really liked that. They have a decent gym with free weights, a few machines, treadmills and bikes. It's located on the lower level and it is kept nice and cold. I enjoyed getting some morning workouts there. Also right outside are trails along the lake and one along a nature preserve which we walked in the afternoon. Very nice and peaceful. The hotels 4th and 5th floors are condos but didn't seem to be many in use when we were there. The parking lot was spacious. The location was nice as you could walk to many restaurants, a grocery store and a few fast food options. In all I enjoyed the quietness and great sleep I got here, the location and the limited lake views from the room.

Nice amenities and beautiful grounds, terrific housekeeping and reception staff. Standard king bed…read morerooms are roomy and attractive as well as the bathroom. Nice views of the lake from your balcony. However, there's one big downside to the place which is why I rated it only 3 stars: the rooms are not well sound-proofed. You can here your neighbors' conversations through the walls (as well as their TVs), you can hear their toilets flush, their bureau drawers close, and you can hear the footsteps thumping above your room. This is quite annoying and unpleasant. Especially when you're woken up by an early bird at 4 AM running the shower. The place is about 3 years old - if it really wanted to be a high class resort, they should've spent more money on solidly built walls and floors instead of mere appearances. I'd rather have had less frou-frou and more quiet for a better night's sleep and a more relaxing stay.