This Hilton Garden Inn is somewhat of a pleasant surprise: friendly smile at the front desk,…read moreeverything felt new, comfortable bed. But: noise! Our room unfortunately faced the street rather than the quiet courtyard. Note that this Hilton Garden Inn is next to a very big medical center and is across a historic cemetery. You would think a cemetery should be very quiet except on Halloween? Wrong. Super loud noisy sirens and honking starting before sunrise. Didn't sleep well on the first night. Asked to move to a quieter room facing the courtyard. It made all the difference. On the other hand: clean and nice pool. Not overrun by kids. No one was there in fact. Lucky us. Very nice relaxation upon arrival from the airport. Their on-site restaurant was also alright, see my other review.

This hotel was a bit disappointing as a Hilton loyalist…read more Stayed because it was directly across the way from the venue of a wedding we were in town to attend, but will definitely never choose to stay again. The rooms and amenities are dated, don't feel the cleanest and the surrounding cast of eccentric neighbors always hanging around the entrances or drinking open liquor on the sidewalk can be a bit unnerving. Also was only told AFTER getting a breakfast plate at the buffet that I'd be charged 15 bucks was frustrating. Had I known prior, I would've gone elsewhere and not paid $15 for mediocre hotel breakfast buffet.

I've been spending a bit more time in New York this year and we had a weekend at the Strathallan in…read moreFebruary that we both really enjoyed. After making our reservation, we had tried to extend it when our plans changed, and the hotel was booked, so we had to stay over at a different hotel on the first night, which had us requesting a really early check in (~noon) and were pleasantly surprised that they were able to accommodate it. We were assigned a 2 room suite with a little kitchenette and 2 balconies. It was much too cold to sit outside, but we were pretty excited about the balconies, and hope to return to enjoy that. The room was very spacious, both the bedroom and the living room. Water temperature was good, water pressure in the shower was great. We had plenty of linens. The staff were really friendly. There is a rooftop cocktail bar with outdoor areas that it was too cold to use, but looked cute. We did eat at the restaurant and visit the cocktail bar, and enjoyed both. Note that as of Q1 2026, there is construction on the property as they renovate some of the floors. So there is a bit of dust on the elevators and some construction noise at times. This also lowers the capacity of the hotel as only about half is complete.

i have been to the strathallen many times this time was for their winter festival where they have…read moremany vendors selling all sorts of things and these vendors arent any you have already seen at the festivals during the summer. The hotel is upscale and rooms are very nice. they also have 2 upscale restaurants hatties and char. in addition across the street is their spa ape and canary which i have been to twice and upscale like the hotel which i have been to twice

hey, it's me again on my delmonte anniversary, seriously, I stay here almost the same weekend…read moreannually! well, back up to five stars, happy to update! way better lighting and a new chair in the room, nice! I also just unplugged the bathroom nightlight, solved! my original room did start dripping from the ceiling (hvac issue) so I was mildly inconvenienced, but better after two hours from check in then in the middle of the night, still thou, happy with the updates ! beware the yelps of March!

Very nice hotel, stayed here a few nights while in town for some Business in Rochester. Everything…read morewent smoothly, room was very modern and nice. Walking distance to a open air farmers market in this cute town of Pittsfield...Breakfast in the cafe was great.

We weren't able to extend our stay at the hotel we had originally planned to stay in, so my guy…read morebooked me an extra night at the Hampton Inn. I got in around 8 on Thursday evening, and managed to get the last parking spot in the (rather small) lot. There was a lot going on in the lobby, there were a lot of people in the bar area and it was pretty loud - I think there was a large group staying there, and the desk worker was pretty frazzled. My guy had booked me a top floor corner room, and I was pretty happy about that, as the group and noise spilled all over. The gym in this hotel was pretty great - 4 ellipticals and 4 treadmills, 2 sets of weights, benches, and a cable machine, in a room next to the pool. The room was not bad - pretty big, and mostly clean, though there was definitely something spilled down the bedskirt that hadn't been cleaned or changed. There were wall hooks by the door and by the shower, which was a nice surprise, and I really liked the shower - the controls were by the door so you don't get sprayed in the face with cold water while you're trying to turn it on. Breakfast was also crowded, but standard for the Hampton Inn. I had a bagel and went back to the fitness area.

Affordable & very attractive property! Theresa,Tanner&Maya…read morewe're wonderful! Complimentary breakfast was nice.

Our family stayed here recently during a vacation and it was everything a hotel should be. The…read morerooms were clean (except the bathroom, where some stray hairs were left in the show); the complimentary breakfast was filling and varied slightly each day; the pool was warm and fun to swim in; and the room was generally quiet. Some niggles: - the pillows are terrible and collapse into nothing under your head; - the pool area sometimes ran out of towels so you had to go to the front desk for more; - you could hear people in the hall (that is the case with every hotel I guess); - we could hear the people above us walking around; and - they do room service every other day, so you may find yourself unexpectedly without clean towels; But, the location and rates fit our family's needs perfectly and we enjoyed our stay. If we are in the area, we will be back.

This is a very nice hotel and the staff is great especially the night staff. My review is more…read moreaimed at the handicap accessibility part. I need a handicap room because of my wheelchair and service dog. My handicap room is on the second floor. My friend, service dog and I plus two backpacks, barely fit on the elevator, I had to take my service dog off leash and let him on first so I could back up because there was no room to turn around. Then when we got the our room the door way is a tight fit and my friend had to push the kitchen chairs out of the way for me. The room is very nice just not entirely handicap friendly because of the kitchen table and chairs I can't access the fridge/ sink or drawers and the bed is higher then my wheelchair which can make transferring harder.

What an improvement over the previous night in Niagara Falls, NY…read more Love the underground parking, with secure garage door.

Favorite hotel to stay in when traveling for work in Rochester. The hotel - from the lobby to the…read morerooms - is very clean and comfortable. The staff are all friendly and very helpful. I always confidently book a room here when I'm in town because I know it is a solid choice.

I have been to the Hilton Garden Inn several times for hosted events. Tonight, I was there for a…read moredepartmental happy hour. There was a bar with a pretty good drink menu, several cheese platters, hummus options, and a crab dip. I am allergic to shellfish but the buzz around all of the circles was that the crab dip was amazing. The parking lot is pretty big but can fill up around this time of evening because of the restaurants and bars. There is a parking garage that is free for college town patrons.

Need new beds, property train cleaning staff and manager who fails to address poor room quality…read moreand old products in room. Train staff to be welcoming and friendly. Provide your customers a good night's rest with wanting to sit down to breakfast instead we must find another hotel due to the awful night at the Hilton garden

First of all the staff we have encountered are all friendly. We have even received a text each day…read moreasking if their is anything they can do during our stay. Rooms are very large and clean. This is great location for us as it's close to everything. For my wife it's great as it's close for Abbotts custard which is a must stop for us when we are in Rochester.

The mixed Star was because the Staff made this location and this visit an easy 5 star!…read more However the Hilton touch has completely been lost in outdated decor, technology and everything that comes with the present. This is a gem of a location with a bounty to offer but is missing the mark due to Hilton lack of standards and touch. But this location has a A-Team! Bottom Line: Average, noisy with local siren, outdated, doors & handles need replacing (we were locked out of the bathroom), too many up charges for what's offered. Breakfast not included but can be purchased. Food was fresh. Location is poorly lit plan ahead. *We expressed our concerns and the Hilton Staff were very helpful and empathetic. We were genuinely grateful. Strong hospital is 13 miles away.

FYI Ihave not stayed here we came for a tour that MAG Rochester had. It's a lovely place and you…read morecan stay here as well. They have tried to keep some of the original touches but the house has been freshened up with modern amenities. The tour set up to check in was rather problematic. They do have parking a plus.

We had the funniest experience here. We were considering this location for a catered birthday party…read morefor 30 older people. We drove up and were greeted (or not exactly greeted) by someone at the door who barely spoke to us for a second. The person informed us that they do not do parties, only " Elopements for 12 people." We drove away quickly.