This Hilton Garden Inn is somewhat of a pleasant surprise: friendly smile at the front desk,…read moreeverything felt new, comfortable bed. But: noise! Our room unfortunately faced the street rather than the quiet courtyard. Note that this Hilton Garden Inn is next to a very big medical center and is across a historic cemetery. You would think a cemetery should be very quiet except on Halloween? Wrong. Super loud noisy sirens and honking starting before sunrise. Didn't sleep well on the first night. Asked to move to a quieter room facing the courtyard. It made all the difference. On the other hand: clean and nice pool. Not overrun by kids. No one was there in fact. Lucky us. Very nice relaxation upon arrival from the airport. Their on-site restaurant was also alright, see my other review.

My experience with this hotel was strictly on the person at the front desk. Me and my son walked in…read morearound 12-1230am. There was a concert and a festival so all the hotels were fully booked but I didn't know at the time. So we walked in and I said hi do you have a room available for the night? This heavyset woman sitting at the desk gave me a look and said how'd you get in? I said through the side door. She said who let you in? Security did. I'm thinking does it really matter? Gives me a smug look and says we're full. Ok so we left and we still needed a place to stay. We were outside the building making phone calls for available rooms at different hotels. Finally this other Hilton place says we have 1 room available only and it'll be $336 that's all we have take it or leave it. It was kinda rude but I took it cause I was out of options. Well it so happens that the available room was at the hotel we just left. Er go back through the front entrance and security lets us in and he says she'll be right with you. Ok np thx. Out comes the rude front desk lady with crutches and starts yelling at me "I told you we're sold out!!" I said well I got a confirmation # for a room. She throws her hand up and says confirmation # doesn't matter, it means nothing!!! Now I'm pissed and I say what's your name? How am I suppose to know what or how hotels do things and stop yelling at me. It's not my fault. Your hotel is the one that gave me the email confirming the room and charged me $336!!! Now tell me your name. Now she quieted down just a bit. I said the confirmation # is and again she goes off the handle and yells at me. I told you confirmation # means nothing!!! (If she had let me finish I was giving her the number so that she can refund me and we'll leave) now she's texting someone and ignores us for like 5 minutes. Throws down her phone puts her pudgy hands to her face in frustration. She does that twice. I say can you just refund me and we'll go. She says you gonna have to wait. I know it can be refunded within 10 seconds cause another hotel had to do that earlier with us for over booking. I ask for her name and nothing. I look over at security and he gave us a look like yea sorry. He even does the right thing and gives us the managers business cards. I ask for her name and nothing. She just staring off at the computer working on my refund which has been 5-7 minutes now. I figured if she won't give me her name I'll take a picture of her. She yells at me did you take my picture and I say yes. She goes ballistic and starts yelling me u can't take a picture of me I didn't give you permission all that shit. I told her then give me your name because when I complain to management I don't want to blame the wrong person. Give me your name and I'll delete the picture. She said I'm calling the cops. I say go ahead I'll be here when they come. She's talking to 911 and they ask what race I was and she says I don't know what they are so I tell her Chinese I'm Chinese and I'll be here when they get here. Then she tells the security guard that she needs him to check on a couple of rooms and he says he can't because we have a situation here and I greed with the security and said yea please don go cause she's very hostile. The cops come and I start explaining to them what happened and she keeps interrupting. I tell her keep quiet so I can explain my side and she'll get her chance. After explaining my side the cops ask us to step outside so they can hear her side. I should've stayed to hear her side cause I know she won't tell what really happened. Cops come outside and I say so we're trespassed right? The cops say no you're not but she wants her picture deleted and I say I want her name and I'll delete it but she refuses hence the picture of her. I say I just want my refund. The cops tell her and within 15 seconds I get a refund email. It was that easy but she wanted to make it hard. I tell the cops sorry yall had to come out for bullshit and it was a waste of resources. Apologized to security for puttin him in a bad position. Then we left. Here's her picture and her name is NASHA LEE. (Did she really think I wouldn't be able to get her name?) All I had to ask was who was working at this time and she was a heavy set girl with crutches (probably rolled her ankle trying to be first in line for the buffet) Anyways management did get back to me and I met with them and explained what happened. FYI the cops were called there 2-3 times that day with us being one of them. I told management I'm not trying to get her fired but they need to address this with her and do better. Do better NASHA LEE. Do better Hilton cause I do like Hilton. Customer service job might not be for you NASHA LEE.

Mother's Day brunch at this hotel is fabulous. I have been blessed that my daughter has taken me…read morehere several times! With my grandson! And we always enjoy our meal and experience! I hope they offer it every year! We definitely enjoy ourselves. The food is fresh and the surface is excellent!

i have been to the strathallen many times this time was for their winter festival where they have…read moremany vendors selling all sorts of things and these vendors arent any you have already seen at the festivals during the summer. The hotel is upscale and rooms are very nice. they also have 2 upscale restaurants hatties and char. in addition across the street is their spa ape and canary which i have been to twice and upscale like the hotel which i have been to twice

hey, it's me again on my delmonte anniversary, seriously, I stay here almost the same weekend…read moreannually! well, back up to five stars, happy to update! way better lighting and a new chair in the room, nice! I also just unplugged the bathroom nightlight, solved! my original room did start dripping from the ceiling (hvac issue) so I was mildly inconvenienced, but better after two hours from check in then in the middle of the night, still thou, happy with the updates ! beware the yelps of March!

Very nice hotel, stayed here a few nights while in town for some Business in Rochester. Everything…read morewent smoothly, room was very modern and nice. Walking distance to a open air farmers market in this cute town of Pittsfield...Breakfast in the cafe was great.

As a hotel, it's 5 stars as far as I can tell. Very comfortable, modern and renovated, well run,…read moreetc. But I use Yelp exclusively to review food, so I guess I'm reviewing the included breakfast? The innkeepeers are super friendly, and the breakfast is prepared fresh. The fruit plate isn't the best, but it's out-of-season fruits, so you do what you can. The hot dishes were very tasty--crepes one day, oven pancakes the next--but not _so_ exceptional that I'd go out of my way just for the breakfast.

Dartmouth House is perfect!!…read more Stayed here and everything was fantastic. Highly recommend! Location: It's in a beautiful neighborhood, on a picturesque block, within walking distance to Park Avenue, which has several great restaurants and shops. Comfort: The beds are insanely comfortable (reminds me of the W Hotel beds) and the rooms are very spacious with everything you might need (Netflix, mini-fridge; closet; complimentary lux bath gel, shampoo, conditioner; iron; hairdryer, etc.). The entire place is charmingly historic but also thoroughly updated / remodeled, so everything is in perfect working order and clean/stylish. Service: Gary, the innkeeper/manager, is amazing. He treated us so well and makes the most delicious homemade muffins and eggs for breakfast! He's friendly, caring, and a great resource throughout the stay, who is accessible but not intrusive. Getting around: Like I said, great location and also very easy for Uber/Lyft to find. We were going to rent a car but honestly didn't really need one. If you do, though, there's parking on site in the back and also plenty of parking on the street. Overall, just a terrific place!!!

We weren't able to extend our stay at the hotel we had originally planned to stay in, so my guy…read morebooked me an extra night at the Hampton Inn. I got in around 8 on Thursday evening, and managed to get the last parking spot in the (rather small) lot. There was a lot going on in the lobby, there were a lot of people in the bar area and it was pretty loud - I think there was a large group staying there, and the desk worker was pretty frazzled. My guy had booked me a top floor corner room, and I was pretty happy about that, as the group and noise spilled all over. The gym in this hotel was pretty great - 4 ellipticals and 4 treadmills, 2 sets of weights, benches, and a cable machine, in a room next to the pool. The room was not bad - pretty big, and mostly clean, though there was definitely something spilled down the bedskirt that hadn't been cleaned or changed. There were wall hooks by the door and by the shower, which was a nice surprise, and I really liked the shower - the controls were by the door so you don't get sprayed in the face with cold water while you're trying to turn it on. Breakfast was also crowded, but standard for the Hampton Inn. I had a bagel and went back to the fitness area.

We stayed at this hotel for a weekend to go visit the Strong museum of play…read more Staff were friendly and pretty quick at getting things done. There just happened to be a total water outage at the hotel but got fixed pretty quickly within 1-2 hours. The rooms are on the small side but the building is new. We did have a broken conditioner bottle in that it had fallen off the wall but seems like they knew about it. Also, the phone line wasn't working properly but we didn't really use the phone so just informed front desk so they could fix for future. Cleaning of rooms seemed okay - not sure the vacuumed well and they never refilled the conditioner even though we asked. The location is amazing if you're planning to visit the Strong museum. Free parking, free breakfast and the museum is literally steps away. The breakfast was okay. Eggs, sausage, potatoes, boxed cereal, waffle, orange and apples, coffee, milk, juice, assortment of breads/bagrls/muffins. It was standard fare but nothing incredible. Overall, the location, free parking are absolutely perfect for visiting the strong museum. The breakfast is a nice bonus though not the most interesting or impressive.

Our family stayed here recently during a vacation and it was everything a hotel should be. The…read morerooms were clean (except the bathroom, where some stray hairs were left in the show); the complimentary breakfast was filling and varied slightly each day; the pool was warm and fun to swim in; and the room was generally quiet. Some niggles: - the pillows are terrible and collapse into nothing under your head; - the pool area sometimes ran out of towels so you had to go to the front desk for more; - you could hear people in the hall (that is the case with every hotel I guess); - we could hear the people above us walking around; and - they do room service every other day, so you may find yourself unexpectedly without clean towels; But, the location and rates fit our family's needs perfectly and we enjoyed our stay. If we are in the area, we will be back.

This is a very nice hotel and the staff is great especially the night staff. My review is more…read moreaimed at the handicap accessibility part. I need a handicap room because of my wheelchair and service dog. My handicap room is on the second floor. My friend, service dog and I plus two backpacks, barely fit on the elevator, I had to take my service dog off leash and let him on first so I could back up because there was no room to turn around. Then when we got the our room the door way is a tight fit and my friend had to push the kitchen chairs out of the way for me. The room is very nice just not entirely handicap friendly because of the kitchen table and chairs I can't access the fridge/ sink or drawers and the bed is higher then my wheelchair which can make transferring harder.

What an improvement over the previous night in Niagara Falls, NY…read more Love the underground parking, with secure garage door.

Favorite hotel to stay in when traveling for work in Rochester. The hotel - from the lobby to the…read morerooms - is very clean and comfortable. The staff are all friendly and very helpful. I always confidently book a room here when I'm in town because I know it is a solid choice.

Need new beds, property train cleaning staff and manager who fails to address poor room quality…read moreand old products in room. Train staff to be welcoming and friendly. Provide your customers a good night's rest with wanting to sit down to breakfast instead we must find another hotel due to the awful night at the Hilton garden

Hotel was very nice,they had an attached bar and restaurant which was a bonus. Comfortable bedding…read moreand nice shower. But the insulation between rooms was nonexistent. We got a knock on the door to turn the tv volume down at 8pm. It may have been higher than normal, but only because the window glass must not have been double or triple paned. Our room faced the street. The traffic noise was constant plus being so close to the hospital, there were sirens all night long. I didnt sleep all night. I would have kept the tv on, but out of respect for the room next door, I turned the tv off

Stayed here recently for a few nights…read more I arrived late at night to find the parking lot very full. Thankfully the parking lot is well lit and there are plenty of spaces so I was able to find a spot no problem! After parking, when I tried entering the door was locked (for security purposes, I'm sure). I rang the doorbell and within a minute or two, someone opened the door. Just something to be aware of if you arrive late at night. After a couple false starts (initially my room keys didn't work), I got to my room. The rooms are spacious and the bed was comfortable. There was a coffee pot that I made use of both mornings I was there (and was grateful for it). They have a breakfast but it isn't complimentary (I think she said it was $10 for the sort of continental breakfast buffet and $17 for ordering off the menu). Overall, the hotel itself is a little old and worn (not in a vintage-y cool way, more a bit sad). The carpet in the elevator was threadbare and stained. The hallways were also stained and the tile in the lobby wasn't very clean. I appreciated the comfortable stay and one evening the sales manager was in the lobby offering complimentary appetizer bites, which was nice. But, beyond that, this Hilton just hasn't been kept up very well.

Had a great stay here. The staff were all so friendly, particularly the restaurant and front desk…read morecrews. The rooms are clean and reasonably priced, and the hotel is in a pretty neighborhood and conveniently located next to the freeway. Our whole family was there for a get-together and it worked out perfectly because we could hang in the lobby lounge area or the restaurant, or go find somewhere to eat/gather nearby. I didn't try the pool but I think next time I may have to. We'd definitely return!

FYI Ihave not stayed here we came for a tour that MAG Rochester had. It's a lovely place and you…read morecan stay here as well. They have tried to keep some of the original touches but the house has been freshened up with modern amenities. The tour set up to check in was rather problematic. They do have parking a plus.

We had the funniest experience here. We were considering this location for a catered birthday party…read morefor 30 older people. We drove up and were greeted (or not exactly greeted) by someone at the door who barely spoke to us for a second. The person informed us that they do not do parties, only " Elopements for 12 people." We drove away quickly.