Need new beds, property train cleaning staff and manager who fails to address poor room quality…read moreand old products in room. Train staff to be welcoming and friendly. Provide your customers a good night's rest with wanting to sit down to breakfast instead we must find another hotel due to the awful night at the Hilton garden

Hotel was very nice,they had an attached bar and restaurant which was a bonus. Comfortable bedding…read moreand nice shower. But the insulation between rooms was nonexistent. We got a knock on the door to turn the tv volume down at 8pm. It may have been higher than normal, but only because the window glass must not have been double or triple paned. Our room faced the street. The traffic noise was constant plus being so close to the hospital, there were sirens all night long. I didnt sleep all night. I would have kept the tv on, but out of respect for the room next door, I turned the tv off

This is not your typical Best Western. Best western signature hotels, are "boutique" hotels, that…read moreoffer a. Unique, local, charm of their own, at mid range prices, yet they still have to meet the standards to be a Best Western. The people who run the hotel are off - property, yet they are very easy to reach in case you need to. You do all of the paperwork ahead of time, and then when you check in, there is a keypad where you enter your information, and a door to a little box pops up that has your key. You do the Reverse to check out. This is a very nice little hotel. At first glance, you might not even realize it's a hotel. Maybe a dorm or apartments? . Very charming. I got my key, and I was very pleased with the room. The room and the bathroom were spotless, the TV got a good picture and a good number of channels. there was a fridge, but no microwave, there were plenty of places to charge my gear and the Wi-Fi had more than enough speed to stream video or do work. There's also a desk that you can eat/work at. The bed was extremely comfortable. There is no breakfast available at the hotel, , but the little Turkish café, Cafe Manzara right next door is fantastic. Great food, at decent prices. (see separate review...). I like this little place a lot. I would stay here again the next time I'm in town. Thanks

My father stayed here while he was in town for a family graduation. The room was tidy and while it…read moretook a minute to figure out the key cafe, it worked just fine. The room was neat and clean and the bathroom was spacious with a cute barn door. There are EV charging stations onsite and an awesome cafe right next door for Turkish coffee and delicious food (Cafe Manzara). The TV had a multitude of channels and streaming services. The owner could not have been any nicer! My dad was very happy with the accommodations and had a great nights sleep during a very busy weekend. We've found our local hotel for out-of-town guests for sure. Thank you!

Looked last minute for a place around Canandaigua. Never stayed in a bed and breakfast before. We…read moredefinitely would come here again. Decorated early 1900's with loads of ambiance. Quiet, clean, ez to locate and well lit at night outside we were there for Naples Grape festival and a family reunion. Would recommend these hosts and please stay here. Morning coffee with a delicious breakfast made our day start with JOY!

This is being submitted to detail a very poor review of the Bella Ella Bed and Breakfast located at…read more2300 Brickyard Road, Canandaigua, NY, run by proprietor, Jeri Lou. I cannot emphasize how lousy our two night experience was at the B & B. The sleeping room was small, very dusty, full of cobwebs, and uncomfortably hot, 83 degrees, (the window AC unit did not work properly). The refrigerator was located in the closet and was unplugged upon arrival as was one of the only two lamps in the room. I had to crawl behind the bed (very dusty and dirty) to plug-in the lamp for marginal room illumination. How anyone could report that the place was clean leaves me wondering how some people live. The double size bed was situated up against the wall, making it necessary for the second bed occupant to crawl over the other bed occupant to exit the bed (very thoughtless design layout). This room should have been designated for single person use only. The parking area that was designated for the house guests only was extremely inadequate (tight and dotted with large stones that one had to navigate to exit the vehicle. The main driveway open area was restricted to the proprietors use only. This is slightly short sited and selfish. Speaking about the proprietor, she was missing in action, intentionally avoiding the obligatory social contact that is expected and necessary for a B & B hostess. The minimal breakfast was set out on a small serving table in the front living room and you were expected to share your meal with the numerous bees on the front porch while balancing a plate on your lap. The website pictured dining table was completely unavailable and behind closed doors. We never set eyes on the dining table. All I could think of was a bait and switch game during our entire stay. The swimming pool exhibited a closed sign for the entire period with no access on both 90 degree days. After thirty years of operating a B & B establishment (as is posted on the website), I would expect that the commonly written criticisms would have been improved and corrected by this time. This is being submitted to detail a very poor review of the Bella Ella Bed and Breakfast located at 2300 Brickyard Road, Canandaigua, NY, run by proprietor, Jeri Lou. I cannot emphasize how lousy our two night experience was at the B & B. The sleeping room was small, very dusty, full of cobwebs, and uncomfortably hot, 83 degrees, (the window AC unit did not work properly). The refrigerator was located in the closet and was unplugged upon arrival as was one of the only two lamps in the room. I had to crawl behind the bed (very dusty and dirty) to plug-in the lamp for marginal room illumination. How anyone could report that the place was clean leaves me wondering how some people live. The double size bed was situated up against the wall, making it necessary for the second bed occupant to crawl over the other bed occupant to exit the bed (very thoughtless design layout). This room should have been designated for single person use only. The parking area that was designated for the house guests only was extremely inadequate (tight and dotted with large stones that one had to navigate to exit the vehicle. The main driveway open area was restricted to the proprietors use only. This is slightly short sited and selfish. Speaking about the proprietor, she was missing in action, intentionally avoiding the obligatory social contact that is expected and necessary for a B & B hostess. The minimal breakfast was set out on a small serving table in the front living room and you were expected to share your meal with the numerous bees on the front porch while balancing a plate on your lap. The website pictured dining table was completely unavailable and behind closed doors. We never set eyes on the dining table. All I could think of was a bait and switch game during our entire stay. The swimming pool exhibited a closed sign for the entire period with no access on both 90 degree days. After thirty years of operating a B & B establishment (as is posted on the website), I would expect that the commonly written criticisms would have been improved and corrected by this time.

We recently stayed at the Fairfield Inn Rochester Airport after arriving on a late flight before…read moreheading out on a family vacation to the Finger Lakes. While our stay itself was what we expected from an airport hotel, I wanted to specifically recognize your manager, Chardonnay Jeffries, who made a lasting impression on us. We checked in a little after 10 p.m., got settled in our room, and ordered a very late dinner. When I came downstairs around 11 p.m. to pick it up, I noticed Chardonnay had just arrived for work. She was incredibly friendly and welcoming and told me to let her know if there was anything our family needed during our stay. The next morning, we came down for breakfast a little after 9 a.m., and I was surprised to see Chardonnay still there. She was moving nonstop throughout the breakfast area--refilling food, bringing out fresh carafes of coffee, cleaning up, and making sure the 20+ guests eating breakfast had everything they needed. What really struck me was realizing that she had been there for nearly 12 hours at that point. Despite what had obviously been a very long overnight shift, she remained friendly, professional, attentive, and continued taking care of guests with a smile. I don't often take the time to submit hotel feedback, but Chardonnay deserves to be recognized. It's easy to provide great service at the beginning of a shift; doing it with the same energy and professionalism after nearly 12 hours is something else entirely. I hope someone in hotel leadership--and Marriott, if this feedback reaches them--takes the time to recognize Chardonnay for the effort she puts into taking care of her guests and the property. Employees like her are the ones guests remember long after checking out.

Dae at the Fairfield Inn Rochester Airport completely saved my trip!…read more I arrived on an exhausting red-eye flight running on zero sleep and facing a packed, busy weekend ahead. Walking into the lobby exhausted, I was greeted by Dae with the most positive and upbeat energy that instantly turned my morning around. Even though it was hours before standard check-in, she took the time to look through availability and worked her magic to get me into a room right away. Being able to crash and catch up on sleep made all the difference for my weekend. Outstanding customer service from start to finish--thank you, Dae!

Great little spot. Very clean...I was in a smoking room but you'd never know it. Non smoking rooms…read moreavailable but they were booked. Al at the desk is very helpful. No phone in room but the comfy bed, clean room, great water pressure and ample parking lot made up for it. No biggie. Drive 2 miles south for breakfast - Billy's Restaurant -- on the left, just passed the Wal-Mart.

Worst night of my life. Couldn't sleep as the room was cold the entire time! There was no…read moreair-conditioner controller in the room to adjust the temperature, as the room is built central-aired, therefore somewhere else it was being controlled. I specifically requested a non-smoking room. Not true! Room was smelly of cigarettes and cigars, worst odor, ugh! Clothing dresser old with top drawer broken. Bed not comfy and making noise. Only good thing was the small tv with cable. Overall, not happy.

Great house and property. Also super location. All spoiled by extremely rude owner. He insulted us…read moreand was incredibly rude. Floors dirty. "Breakfast" was a coupon for $10 PP at a restaurant downtown. NOT our idea of a B&B. Owners absent after being so rude. 2 couples in 2 rooms. All of us felt the same. Worst customer service ever.

We booked the Canal Lamp Inn because we love to stay in bed and breakfasts when we travel. We love…read morethe smell of fresh coffee and something from the oven in the morning. We love to meet and talk to other travelers over breakfast. We love the charm of old homes. We did not get any of that. What we did not expect was a gift card for breakfast across the street at a bakery. The cost of breakfast for 2 was more than the gift card and we were out of pocket for the difference and yet our room rate included breakfast. Only saw the one of the owners twice as it appears he lives off site. Website is very misleading. This is not a bed and breakfast, it is a very highly overpriced Inn. Notice the dates of the reviews. They are very old.

So very disappointing…read more Let me start by saying that I love bed-and-breakfasts, and I like how a good b&b costs about the same as a nice hotel room, but is more personal, individual, private. At least, it can be. In over fifteen years of traveling and staying at b&b's, I have seen them range from cozy and quaint to resplendent and regal. They've all been wonderful. In July I traveled to Fairport with my 3 y.o. daughter and her sitter for a local Korean daycamp. We booked a room to stay at the Clematis Inn, and my first interactions with Theda, the innkeeper, were pleasant. She was courteous and kind, even offering to bake gluten-free pastries instead of regular ones - my sitter can't have any wheat gluten. (I know how much more expensive the gluten-free flours are, so I appreciated this gesture). We discussed arrangements for my toddler's sleep and camp schedules, I mailed a check, and we eagerly awaited our vacation. Immediately after we arrived, I could sense something a bit "off" about this place. Yes, it is clean and pretty, and Yes the pastries are incredibly delicious (if I were reviewing the pastries, I'd give 5 stars) - however with comments ranging from "I keep a quartz crystal here to deflect harmful rays from my inn" to "I was a federal agent, but I am only allowed to tell my guests certain things about it" - I could see that Theda was not completely... hinged, let's say. Normally, an eccentric innkeeper would just color a good story, but I'm afraid this story ends badly. It started with the odd assertion by Theda that she was turning down other guests so that she could devote more time to us, and specifically, to my daughter. As a business owner, I found this implausible; as a mother, it was creepy. Things culminated to a head when we made up a bed with clean sheets - heaven forbid. Apparently Theda was hurt that we used sheets that were of "personal value" to her (though they were in the linen closet of a guest room), and she was offended that we did not ask her for permission to make the bed. But, the oddness took a turn for the worse when the innkeeper, between crying and yelling about her sheets, snapped at my toddler. That was the final straw for me, and we checked into a hotel that night. Travelers to Fairport, NY: beware of Theda at the Clematis Inn. You have friendlier, cleaner, more professional options elsewhere in town.

We had an excellent stay with Theda, the innkeeper. This was our second stay with her, having…read morestayed with her a couple of years ago when on a trip to the Fairport area. Theda remembered us from our prior visit when we called, and was very gracious in welcoming us back! Theda had a jug of ice water with orange slices ready and waiting in our room for us, and cut short an errand run to be there to greet us. As it was previously, the room was immaculate as was the attached bathroom. Both were beautifully decorated, and the bathroom had a whole bunch of (many organic) personal care items. The linens were very luxurious and were high quality. Breakfast each morning was delicious and made from organic, fresh, and local ingredients. She specifically purchased whole milk and fresh blueberries for our 2 year old. When she found out that our 2 year old's favorite berries were blackberries, those appeared on the table the next morning for him. She was extremely kind to our son, and went out of her way to interact with him. Theda was very helpful with local directions, activities, and places to eat while we were there which was great as it was a holiday weekend and a lot was closed. I would highly recommend a stay at the Clematis Inn!

My brother and his wife were staying and the owner invited me to breakfast the next morning. It…read morewas outstanding. Fresh bread, egg frittata, and fresh fruit. A beautiful and quiet spot within walking distance to the village. A truly wonderful experience. Shout out to Gail White, the Innkeeper, for a lovely experience!

The greatest bed and breakfast; super clean, lovely home run by a woman and her sister in law. Of…read moregreat historic interest, a delicious full service breakfast and outdoor seating and a pool available in nice weather. Though delighted my girl graduated from SUNY Genesis, will miss my visits to this beautiful and trendy college town, which is all within walking distance.