I have only used their rental equipment which has been in good shape and for a fair price. Good…read morefolks too.

I recently needed a small engine repair for my power washer. I called the store and Mark was very…read morehelpful over the phone. I dropped off the power washer that afternoon and they were helpful in getting me checked in quickly. They charge a $60 diagnosis fee which can be applied to the repair. I am eagerly awaiting to hear back in a couple weeks. Great customer service.

06/23/2026: This HD shopping trip--I purchased a stubby screwdriver set for my survival backpack,…read morefour sets of Marigolds for my backyard fruit trees as a pest deterrent, and of course, I need more organic soil planting the Marigolds.

The service and follow up was the worst there was NO follow up. I had to call and email several…read moretimes to finally get a response. If you need a kitchen design go somewhere else they don't call they don't show up and constantly try to up sale you. Mike Shenefield (design consultant) sent me a kitchen quote for a single wide trailer for $13000.00 after I met with him at the store and asked him to quote me the unfinished cabinets and Formica counter tops I told him I didn't want to spend a lot of money on this trailers kitchen. I had to ask him a few times to send that quote to me and when I finally got my quote it did not include the counter tops or sink or the install as I originally requested I finally got my quote with the wrong sink and was over $6000. The installer Korneli did a no show and no communication. I would not recommend this store for kitchen cabinets and counter tops ever.

8/11/2026: I purchased a dual brass hose connector adapter for connecting two hoses to the…read morebackyard faucet bib. Finally, I have installed three 100-feet of garden hoses around my house preparing for fire prevention. Two of the hoses in my backyard are connected to the VERY BEEFY, dual brass, hose connector adapter attached to a powerful, rotating, jet sprinkler which will spray the roofline 360°. Best of all, connecting the dual brass hose connector adapter to the existing backyard faucet bib was easy and uncomplicated installing.

Unlike some others, my experience with this location has been abysmal. I ordered 1 ton of pellets 3…read moreweeks ago, to be delivered. I have yet to see the pellets. I get the line "It's not us, it's our delivery service. You need to call them". I have, twice, a few days apart, and no one returns my call. I went to the store at the two-week point, got the same line; two employees, one of whom found the paperwork, assured me "hey, no problem - our delivery service is prompt". No one, including the "sales manager" Kim, seems to care nor be an advocate... it's just "it's the delivery service". A decent business would take ownership of the problem. Sadly, these guys won't.

I would like to thank the cashier, and quite a few other employees ... and managers…read more all came to help me with an online order for a battery operated Weedwhacker. All hands were on deck to help this senior citizen figure out the coupon code, and all that confusio . Once again, I'm very pleased and thank you. This hardware store is the old-fashioned type. A store that cares and is willing to help. Thank you.

These guys are always willing to help guide you. I spend a lot of time there buying miscellaneous…read morenut/bolts for restoration projects, and have never left empty handed. They charge more than the big box home improvement stores, but the customer service makes up for it.

Easily the best Customer Service of any Hardware Store in the area... They take care of us locals.read more

I split my time between Concord and a property in Somerset, so Pleasant Valley Hardware has become…read moremy go-to whenever I'm up the hill. This is exactly what a local hardware store should be. The staff knows their stuff, and Joe is the best. He's helped me more than once with irrigation, plumbing, and those random projects where you have no idea what part you actually need. The only reason it's four stars instead of five is that they don't always have every specialty item in stock, but that's a small tradeoff for the service. I'd much rather stop here than wander a big-box store looking for someone to help. If you're in the area and working on a project, this should be your first stop.

We had a great experience with Chentelle V. Her knowledge and professionalism helped us get exactly…read morewhat we wanted and needed and we love this yard. We will definitely use it for all our lumber and construction needs.

Diamond Pacific recently delivered lumber to a neighbor for a home renovation project. Along the…read moreway the driver of their delivery truck hit and totalled our parked family car. Now Diamond Pacific (through their insurance company) is denying us fair compensation to properly replace this reliable car, which our daughter uses to get to work. Rather than do the right thing and replace the car and make us whole they are playing the low ball game. If this is how they treat a victim of their negligence then you should look elsewhere for good service.

Great to be able to order online from a local store. Pump was shipped as the store was closed on…read morethe weekends. Thank you.

Had neighbors vandalize my water meter taking everything, even the cover. The left the water meter…read morespewing water all along the roadway. I was so stressed and confused on what to do and where to get the materials to replace and repair the stolen valves, pipes, cover, and more. Went to Fergusons and was greeted by Aaron. His "my I help you" began the journey for help and release of stress. Showed pictures of the damage site, Aaron immediately gathered the supplies needed. His calm demeanor, willingness to listen to me during my stress filled explanations. Ability to translate my descriptions into plumber understandings is amazing. I now have all the supplies needed for the job, I have a plumber to fix the problem, and sometime today I will have water. WOW right? Aaron made my shopping a one-place for all needed, a community oriented and friendly place to shop. This is the place to go first whenever there is plumbing supplies needed. You will find the supplies. More especially, you will find exceptional people. Aaron is the leader of EXCEPTIONA. Thank you Ferguson, and thank you Aaron. Patricia

Customer Service is outstanding!!! Always looking for a solution to solve your problem/needs.read more

Employees are helpful and friendly. I recommend this hardware store. The owner and his son are nice.read more