I went in to get a sink drain jam nut. They said they had two, but they couldn't find them. After…read morelooking quite a while, they opened a package with a complete drain kit, took off the jam nut and said "stick this in your pocket, keep it". What GREAT customer service! I was just in the area helping my elderly parents, and the other hardware store is much closer. If I ever need anything again, I will make sure I go out of my way to give them my business. Thank you so much!

Customer Service is outstanding!!! Always looking for a solution to solve your problem/needs.read more

Very professional good selection definitely a step above Home Depot or Lowe's will go back soonread more

This retail Sherwin Williams paint shop is fantastic. I ended up here after a dismal customer…read moreservice experience down the street at a KM paint shop. The staff at the Sherwin Williams in El Dorado Hills, CA, is fantastic. Great customer service! The shop is on White Rock Road behind the El Dorado Hills Town Center. I dropped on in a bunch of times before I actually bought anything. Each and every time I dropped in, they treated me well. And I was without the hubby on all if my visits. Yup, I was a lone women on these visits. Ok... let me explain. The first time I went in to check out paint choices for furniture. The staff was super helpful. Luv that their staff was diverse and included women. I came back several more times to look at interior paint colors. The staff did it up sell me on product. They advised that the cheapest bottom of the line paint brand was perfectly fine for my needs. Finally I made a decision on the color and bought primer and brushes. They didn't have the interior house paint n stock though. So they took my contact info and called me a few days later when the paint came in. Great customer service! They were able to mix the exact colors I wanted. They securely and neatly placed the gallons in a box. They offered to load the items into my car. They applied the best discounts available. After the discounts, the prices were significantly cheaper than the big box brands. The primer and paint went on well. The colors are true.

Very helpful and friendly staff. There was a problem with one order and they fixed it right away.read more

Hubs is painting the garage. He needed paint. But the shops in Folsom and El Dorado Hills were out…read moreof the type he needed. He called up the Placerville shop. They had it, plenty of it. They were able to mix up the color and set aside the gallons. We drove out there before they closed at 6 pm. The paint tech, Courtney, was awesome. We also bought paint pans and liners. She rang us up giving us the latest discounts. The shop is close off Highway 50. It is easy to get to and has plenty of parking spots. The interior looks like all the other Sherwin Williams. It is modern looking and super clean.. This one was well stocked.

They are still open. Not being a professional painter I…read morehave a Lotta questions and a lot of places that deal with just professionals aren't real eager not very Knowledgeable people. But Ryan has been a great help and is very knowledgeable I would recommend them to anybody

I've had several great experiences here and should have Yelped sooner. I've only checked in on Yelp…read moreonce, but I have been in and purchased paint for my work several times now (at least a dozen) and the guys here have always been super helpful. They will match paint exactly or if you don't want to wait, they will get as close to a match as they can- it usually takes an hour or so at most. Price didn't seem too outrageous to me, they conveniently set up a shop account, and they know who I am when I come in- great local shop and great service. I will continue to refer people here.

This store is AWSOME,we are a new business and Jen AND Scott were remarkably amazing…read more.. A $1200 mis understanding was made between two stores and a client,though without a accusational intention that one would expect to confront in everyday retail. Jen has the mixing and matching down to science the passed it off to Scott who handled it from there Top notch customer appreciation Thank each of you,and I'd like to nominate Jen as a stand in and soon to be DISTRICT MANAGER....

Ive ben a painting contractor since 1989 so I have had a lot of experience with paint stores…read more This particular location has a very nice staff especially a guy i think his name is Sam. thank you for professionalism.

I needed to purchase a gallon of paint for my fairly new home. I called around and this store had…read moreto paint. I ordered it over the phone in 15 minutes later when I arrived I was greeted by two very nice customer service reps, and my paint was ready. Thank you for the excellent service!

The customer service is superb. They are very friendly and professional. Every time I need paint or…read moreany material I come to these guys. 5/5 stars

I'm in the middle of a laundry and bathroom remodel and decided that with the cabinets and floors…read morebeing darker shades, that I would go with "white" for painting the walls to go with the also-white countertop. Well.....there are countless variations in white and what is used that could make a big difference in the overall final look of the rooms. I had heard that there was a color consultant at Dunn Edwards that helped in selection of paint color. I made an appointment with Vanessa (who had been recommended by a previous contractor), and was totally impressed with her expertise and ability to help me. I brought in samples of my cabinet, countertop, and floor tile, and she initially narrowed the selections to 5 possibilities that could work. Then one by one, we together discussed what and why one selection would fit my needs. Her professionalism, knowledge, exceptional customer service and courteous and friendly demeanor helped make what could have been an arduous task into an enjoyable one. It is part of the customer service offered at this particular Dunn Edwards. My contractor highly recommended Dunn Edwards paint over what is offered at big box stores. The sales associate and Vanessa discussed the various types of paint available as far as quality and pricing, and what I needed was ready to take with me in less than 5 minutes. Great experience.

Vanessa, the Professional Color Advisor at this location is amazing! She listened, advised,…read moreeducated and guided me with color choices for various areas in our new home. She explained how to proceed within the process of a remodeling. She helped me realize what colors I was drawn to in these projects. Based on my input, she responded and showed me a color choice that I fell in love with. I went home with three paint samples. Vanessa is knowledgeable, kind, informative and congenial. I highly recommend making an appointment with Vanessa!

A paint store is a paint store…read more The difference between them is customer service. We went to purchase primer and paint. Now, mind you we are not professionals. So, we asked for primer and paint, period. The primer comes in white the paint was tinted. The primer showed through the paint here and there. This required us to return to the store to buy more paint. While waiting a different associate was helping a customer buy paint and primer. He asked the customer if he wanted the primer tinted to match the paint. Much to our surprise and frustration we had wished our associate had made the same offer. We state to the sales associate we wished our associate had made that suggestion. His response was we could have asked. Great response. Blame the customer for their lack of knowledge! It doesn't take much to properly train staff to ensure they meet minimal expectations. Next time we need paint we will go to Benjamin Moore!

Omygosh! YESSS! Finally I have found competency. I have made some poor choices trusting…read more'professionals' with my painting/staining projects. Infuriating. The place across the street recommended the wrong product and refused to return it. The staff here are very knowledgeable, patient with an eager to learn, non ego woman diy'er. I have finally secured a reliable and professional paint store.

I would like to thank the cashier, and quite a few other employees ... and managers…read more all came to help me with an online order for a battery operated Weedwhacker. All hands were on deck to help this senior citizen figure out the coupon code, and all that confusio . Once again, I'm very pleased and thank you. This hardware store is the old-fashioned type. A store that cares and is willing to help. Thank you.

These guys are always willing to help guide you. I spend a lot of time there buying miscellaneous…read morenut/bolts for restoration projects, and have never left empty handed. They charge more than the big box home improvement stores, but the customer service makes up for it.