$698--Original The Moving Man charges, billed @ $115 per hour
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Subtract $115 for movers arriving with a van instead of a truck @ 8:30 AM. I was told many times two men and a truck by the ladies in your office, and even your paperwork that I signed states "two men and a truck". Your two men showed up with a van, instead of a truck. That is not my problem. They came back with a truck, as was agreed, at 9:30 AM.
Subtract $500 to replace our queen size mattress. Original mattress price was $1,100. Our mattress that your movers handled was damaged beyond repair. See photos to follow.
Subtract $30 to repair the door knob hole wall, that Mike made. It was there before, but was very small. He insisted on just pushing the furniture through the door, instead of removing the door at my husband's suggestion. It is now bigger and harder to repair than it was before. See photos to follow.
Subtract $45 to replace our lamp. See photos to follow.
Subtract $50 for a tank of gas. Instead of filling the box truck from top to bottom, the movers insisted the truck was full once the floor was full. Mike refused to pack anything from the back porch, which I had pointed out within the first hour after they started moving. Mike said it would "ruin his cubing", and that he would "fit it if he could". After they moved our belongings into our new place, they told me the last job they were at, the people had so much stuff that they "filled the truck from top to bottom". We ended up having to move the rest of our belongings all the way to Eagle River ourselves, and it took five trips with our small car. All because Mike didn't want to fill up the box truck.
My total claim against your company is $740. I certainly do not owe your company anything for this move, considering all the damage that was done.
I have written a letter and refuse to talk to you over the phone, because I've already talked with you on the phone before and you are completely unreasonable and unprofessional.
I have seen the BBB reviews and the struggles other people have had, dealing with you and your company. I refuse to engage in your negative behavior and conversation. If I believed you were a reasonable person, I would talk with you. But I know how you do business, and I won't be part of it.
If you feel you have to, go ahead and send the bill to collections. I feel that this is worth going to court over if we had to, but not worth the stress of arguing with you over the phone.
Photos of all the damage caused will follow, by Monday.
Please stop calling over and over and over. You left 29 voicemails in three hours! It is ILLEGAL and just furthers my belief that you are unreasonable and unprofessional. If you bring us to small claims court, I have all records with GCI about how many times you have called and your harassing personality. Your harassing phone calls are against the law.
http://www.law.alaska.gov/department/civil/consumer/debt.html
A bill in the mail would have been a smart move, if you were really concerned. read more