TERRIBLE! First of all- we hired a four man crew and received the owner and two new guys. But he still charged us the same amount as if there were four men - which we didn't catch until later. On top of that-The owner sat outside on the phone the majority of the time yelling and cussing at his other employees while the two new guys worked. And they didn't know what they were doing because they were new and needed his help. So basically - we had a two man crew- when we needed/hired four AND paid for four. So it took all day long and it cost a ridiculous amount when it could've cost less had we of gotten the four man crew and they all actually worked the entire time. Then-They scratched my furniture up so so soooo badly. Antique pieces that were handed down for generations- destroyed. In my brand new, freshly painted house--- walls were scratched all over. So upset! THEN- they didn't finish the move because he had told them they would be done by 5 and so they promised to come back in the morning to quickly finish up for a flat pre-paid amount. So, my husband took off yet another day of work to accommodate this. They showed up. Worked for 2 hours and then told him they had to go to another house that had an appointment and they promised us they would be back to finish up the move (since we paid in advance for them to come back and finish) after they finished with their other appointment. And, ofcourse, they never came back. So they left us with the rest to move ourselves and all my furniture not assembled at my new house. I have 3 kids who ended up having to sleep on mattresses on the floor (that we had to get at our old house) because all the furniture was in pieces thrown in their rooms. AND LATER- we found out the majority of the hardware to put the furniture back together ourselves was missing! Soooo frustrating and disappointing! They also left pieces of their outdoor play gym by the curb at the old house because after dragging it from the back yard to the moving van- they THEN realized there were wasps in or on one of the pieces so they left it on the curb. On bulk trash pick up day. While I was at work. So a $1000 play gym was thrown in the trash. My kids were beyond devastated. We lost 3 days of work for my husband. Antique pieces destroyed. Walls torn up in our new house. A play gym. And tons of money on a crew we should have gotten but didn't. And honestly- it would have been one thing if the owner was apologetic and understanding and at least TRIED to make any of this right--- but when I called him to tell him how disappointed I was--- he argued with me and was extremely rude. I've never experienced such poor customer service in my life. As a business owner myself- I just am blown away at your complete disregard for customer satisfaction. I understand mistakes happen and sometimes employees let you down and ALL of that--- but when you fail to make it right with your customers - who ultimately keep your business going- you're failing as a business owner. I was afraid to write this review at first but these things needed to be said to either warn future customers or to at least maybe open the eyes of the owner of this company.. read more

Our move was from Fort Worth to El Paso, Texas. Even though time constraints prevented us from completely disposing of many items, we are quite dissatisfied with the move. The remainder of this note suggests things to consider for your next move: 1. Make sure that you have disposed of as much as you could before asking firms to bid on the move. 2. When getting a firm to bid, don't permit them to define what is to be moved by the weight and number of boxes. Instead, indicate that everything in the home or apartment needed to be moved. 3. Get multiple bids to ensure that the firm you select were competitive with the mover industry. 4. Ask how your items will be moved? For example, one-half of our things were brought to El Paso by a long, low trailer pulled by a Bronco-like vehicle, instead of the truck that Thomas Payne promised. So, we had to rent a storage unit in Fort Worth for the remaining items and several things had to be disposed of, as they didn't fit into the trailer. Later, we rented a U-Haul truck to move the remainder of things from Fort Worth to El Paso. 5. After selecting a firm, try to get an idea of how experienced the packers, loaders and unloaders were. Mr. Payne told us that they were experienced. All of the packers and loaders/unloaders that were supplied seemed to be 20-somethings and, even though they did their best, a piece of furniture was damaged and the bed was not reassembled correctly. I had to purchase hardware to correctly reassemble both things. read more

What can I say about the move pros other than these guys were amazing! I felt completely comfortable after speaking with Tom on the phone and he answered all of my questions and put my mind at ease. We have been in our home for 15 years and I knew this would be a tough move for my family. The guy showed up on time and had a very positive attitude. They got right to work and took care of every single thing we needed.We had a few things going to storage and a few things going to our new house and they were able to completely accommodate all of our needs. It has been very hot outside but these guys never stopped and kept working very hard and never damaged a single item. I was very impressed with their positive attitude and work ethic. I would certainly recommend the move pros to anyone that needs a great move. They even took our donation items and drop them off at the North Texas women's shelter at no charge. Julius was our lead driver and he took care of anything and everything that we needed. I have had some pretty bad experiences in the past with moving companies and I will tell you this has been one of the very best experiences. There were no unexpected fees and they even took care of disassembly and reassembly of all of our furniture items and shrink wrapped all of our dressers in Chester drawers with no additional charges. The move pros are the way to go!! read more

For the first time in my entire life, I actually looked forward to moving day. From the moment I spoke to the top dawg, Tom, I knew we were going to be in great hands. He was confident, very reassuring, and professional regarding every aspect of the move. When we had to "last minute" push the move back one day? Tom said "no problem, we gotcha covered! And boy did he ever. Little did we know that we got the DREAM TEAM, the best moving crew I've ever encountered! Shout out to JULIUS, JORDAN, MIKE and ALEX!! We already miss your bright, shining, FUN personalities, we loved you and want to move again soon just to be able to see you again! . Our home was completely cleaned out within just a few hours, and before we knew it, our new home was live able and ready for guests. This crew didn't stop for one minute, short of leaving a mint on our pillows they didn't miss anything. Awesome doesn't even describe The Move Pros, I am just in awe at how smoothly this move went. If you are in the beginning phase of starting to plan your move, give Tom a call and he will handle everything. Just be sure to ask for JULIUS, JORDAN, MIKE and ALEX!! I wish there was more than just 5 stars for these guys!! This was an amazing experience. Thank you SO SO MUCH!! read more

If I could add 5 more stars I would. I was in a jam and needed a large and very heavy piece of exercise equipment moved today. By the way, it's Sunday today and I needed this done within an hour or else I would loose the sale of this piece and be stuck with it for who knows how long. So, I called The Move Pros office praying someone was there. Ed answered the phone, I explained my delema and he said he would call Tom who should just be getting out of church. Within 5 minutes Tom sent me a text and said he would be here in 45 minutes. Sure enough he shows up with one of his guys (Dudley). These guys moved a 440 lb. machine with their bare hands (and huge arms) out of a small room and down a spiral staircase, out my front door and onto a trailer within 15 minutes. Did not bump a wall or leave a single mark anywhere. I don't know of ANY other company-anywhere that would have done this on such short notice ON A SUNDAY and they were happy to do it for me. Do yourself a favor and use these guys! No joke The best experience ever! Thanks again Tom, you are extremely professional and all out "nice guy". Misty David read more

I have always been the type of person to move my own things... I do not really trust others with my possessions due to a horrible moving exp. Recently I was put in a position where I had to call a moving company. I had to get my things out of my storage and had no way of doing so. I looked up moving companies in the area around my storage and The Move Pros popped up! You know.. I am not one to go around leaving reviews.... But I feel like I had to with this. My move was so last minute and the Owner, Tom, did not hesitate to help. It was such a blessing. When all doors were closing, he opened his. The crew came out after already having worked all day. I felt horrible and kept apologizing throughout the move. Everyone was so kind and reassured me that it was not a problem and that they were glad to help. Darnell, Rod, Clint and Ross and Lastly Tom! You guys Rock!! If I could give you 10 stars I would!! read more

I had a great experience with these guys. They were extremely professional. Tom had obviously been doing it a long time because he knew exactly how to move each and every last bit of furniture and they were profoundly efficient. We moved from a 4th story condo to a 2nd story one and I would've never thought our armoire would have made it up and down all those stairs with no damage but they did it. We even had neighbors moving on the same day as us. They had hired a man who brought along a rag tag team of about 6 helpers and a uhaul truck way too small for all their stuff. Not only did Tom only have three other people on his team, but they got there after my neighbors movers and finished before them. I'm sure the other guys bid a lower price and though I can't confirm it I'm willing to bet it ended up being more expensive based on how long it took. Thanks Tom, James, and crew for a great job! read more

Very happy with Move Pros and impressed with their professionalism. We purchased a rather large couch from a consignment store in Frisco and had no truck or muscle to move it. The store owner recommended Tom & his team. Tom contacted me w/in an hour of getting info and quoted a price that was fair. He could have done a same day delivery (which caught me off guard in a good way) and we settled on a next day service which was a Sunday. Shocking but once again in a good way. He let me know my delivery window and texted me when our couch was loaded and on the way. He arrived w/ several other guys. They worked quickly as a synchronized team. They brought our couch in and set it up for us. They were in and out in no time. Every single team member made it a point to shake my hand (& my guests) before they left. Tom was great. We will recommend him and will use him again. read more

These guys were fun, cool, and very professional. We moved from a third floor apartment in Irving to a house in Ft. Worth/Keller. My husband stayed at the apartment to oversee that part and he can be quite the asshole. I was at the house when they arrived. They were very professional and asked ,"where I wanted everything to go, ma'am?" They cracked jokes as we watched the debate recap. Idiot vs liar. They didn't complain at all when my husband arrived and started having them move things around in the bedrooms. I felt bad because I didn't have food and drinks ready since the house was in disarray. Finally my husband got the fridge to work so we could get some ice and water going. Great job from the first call with the boss to move with Mike and the guys. -Rhasha Hoosier read more

I was moving from Mckinney to Prosper and needed a reliable mover. after reading several reviews, I chose The Move Pros. after talking to Tom and booking my move I felt confident about my relocation. josh and Julius were on time and called me before to let me know the exact arrival time. I had some very heavy sleeper sofas but the guys had no problem moving them. julius shrink wrapped my dressers amd Josh hauled out my boxes like a machine. these guys were very fast and profassional. Josh had me cracking up with his witty humor making me feel even better about xhoosing them. after they unloaded my stuff each guy jumped on setting up my beds and washer/dryer. I have to say it was the best and easiest move I ever had. thank you Tom and the Move Pros! read more

Tom provides a service that exceeds your expectations. The item that he moved for me was a large antique hotel phone booth that I sold to one of my customers. The item arrived to the customers home in perfect condition, because Tom and his crew took the time to remove components that get damaged or damage the item itself in transit. They completely shrink and blanket wrapped the piece to deliver, and even took the time to help my customer set up and level the phone booth. This is going above and beyond. *persistent, on time *taking the time to move customers items with care *very reasonable pricing *freindly staff *excellent communication, Tom always answers his phone or returns text *professional attiitude read more

Today I moved across town and without the help from The Move Pros and their excellent services I probably would of had lots of problems! I'm greatly appreciated on the effort and the time frame of the move. The owner Tom had everything on control ever since I called him last week. Tom and his crew showed up and moved me and my husband and our 2 kids out of our 3 bedroom home and into a beautiful and now fully furnished home from McKinney to Allen. I'm so thankful for Tom and his crew he interacted very well with me, my husband, and my kids and even his crew was outstanding towards us too! I definitely will always remember today. Thank you The Move Pros and a special thanks to you Tom! Best Mover in town! read more

Today I moved across town and without the help from The Move Pros and their excellent services I probably would of had lots of problems! I'm greatly appreciated on the effort and the time frame of the move. The owner Tom had everything on control ever since I called him last week. Tom and his crew showed up and moved me and my wife and our 2 kids out of our 3 bedroom home and into a beautiful and now fully furnished home from McKinney to Allen. I'm so thankful for Tom and his crew he interacted very well with me, my husband, and my kids and even his crew was outstanding towards us too! I definitely will always remember today. Thank you The Move Pros and a special thanks to you Tom! Best Mover in town! read more

Mike Julius and Tom were very courteous and professional. This is the second time using the MovePros. They again were great guys and they took the time to handle my expensive dining table with caution and care. If you have valuable items, this is the only moving company to trust. I have used other movers in the past and the MovePros by far have better trained professionals than anyone else.we have a large home and my main concern was getting my items carefully moved to our new place. They wrapped and protected all of our items and did whatever it took to get our things handled safely. I highly recommend them to anyone who is looking for quality movers! Thanks again guys! read more

I got stood up by another mover two days before I made a great decision to hire Move Pros. Could not be any more satisfied with the result. Tom showed up himself with another professional. The time was key as we were already late in moving due to another mover's fault. With Christmas approaching the Move Pros arrived right on time at 9am. They were very analytical with the entire move and made sure everything was delivered undamaged and in timely manner. It was a smooth move to a 2 story house with a "cringefree" delivery experience. Tom was very pleasant to deal with and finished moving 30 minutes early. Great service and highly recommended! Thank you Move Pros! read more

I really loved The Move Pros ! Michael , Marco and Jordan were wonderful. They moved me a few days ago. I Spoke with Michael ( lead guy) over the phone and he assured me that i was dealing with a very professional company and would have me moved efficiently. Michael and his crew were professional , quick ,polite and made sure that none of my furniture or possessions were damaged. I've used other moving companies in the past and they're by far the best moving company. I didn't have to worry about a thing they showed up on time ready to work. I will not be using another company in the future , I'll be sure to all ways call The Move Pros for my future moves. read more

I had a fantastic experience with this company. I recently moved from a small apartment to a larger home for my growing family and I was having trouble finding an honest, legal, and careful moving company... BUT then I found The Move Pros! The owner, Tom, is such a friendly guy. He helped ease the anxiety and pressure and stress that comes with moving. His crew showed up on time, they were excellent at keeping in contact with me, they carefully moved all of my belongings, and the time went by quick. If you are moving, I DEFINITELY recommend The Move Pros. They were just amazing and I love how my moving experience went with them. Thanks guys!!! read more

We hired Tom and his team to move from an apt to our new home. The team arrived on time and ready to work on a hot (mid Aug) and humid day. Add to that the apt was on the third floor with stair access only. You could not ask for a more focused and hard working group. Great attention and care was given to all our items including the "break-down" and subsequent setup process of our furniture. This feedback reflects their overall approach, professionalism, and commitment to customer service. We will certainly consider Tom and his team for any future moving / relocation needs. read more

Tomas Wayne Stephans married to his wife Krystal who owns the business in name ripped me off after working for a whole week. Guy is toxic and takes steroids and yells and screams at me like like I'm a recruit in bootcamp (I'm a former US Marine) and he uses thugs from day labor to work for him cause his steroided out temper prevents him from keeping any good workers like me. I worked for this a**hole for a week and I had a fever of 102 but this thief is a monster. his own sons call him "Tom" and not dad. cause he's a monster and a bully. I do not recommend using the move pros. read more