Great customer service! Went in to look at walkers. This young woman was kind, and so…read moreknowledgeable. It was a great experience and I would go back there any time I need their help.

A helpful staff and a good selection of the item I was looking for. Convenient in-town location,…read morewith decent parking and an easy in and out.

This place is awesome. I have a very old chair and they got it up and running again. I highly…read morerecommend them

Everything! Super helpful staff, and very knowledgeable. Donna helped me when my Dad was dying.read more

Did have great service but it take nearly three month to get new mask…read more It order Not arrived Not cleared Need to re order Hope is a one off time things like this happened

I like their customer service because they are a local company and someone always answers the phone…read morerather than having to go through a phone tree or leave a message like other companies. And the therapists are very helpful and accessible.

The benefits manager, Stephanie, seriously went above and beyond to provide me with the medical…read moreequipment I needed. I went into Shaw-Med after a broke my foot on a Friday evening. We came in close to their closing time and had issues with communication between the doctor's office and the shop, but Stephanie ensured I went home in a stabilizing boot to save my foot until the scheduled surgery! I am so very thankful for her advocating for me. All I can say is the service provided was well above expectations. Because of her, I will absolutely recommend Shaw-Med to any friend in need.

I called my insurance company (Moda) two days before foot surgery to verify what kind of medical…read moreequipment they would cover. Among other things, they would cover a raised toilet seat but I had to get it from a medical supply store, which would bill my insurance. Day of surgery, I sent my husband with the prescription from the doc and my insurance card. The guy at the counter wouldn't even look at the prescription or the card. He said insurance never covers "toilet stuff." My husband paid out of pocket and returned home. I got back on the phone with the insurance rep. They were aghast. They do cover it and asked the name of the store. When I told them it was Shaw Med, they said Shaw is no longer in-network. This is the largest medical supply store in Eugene, and they are no longer in-network. So they lied to us, and now I can't get reimbursed for the item because Shaw wouldn't bill insurance. They are terrible!

Was greeted as soon as I walked in the door. I checked in and sat down. I had a class at 9:00, but…read moreper the usual I was 1/2 hour early and they didn't seem to mind at all. The building is very clean and welcoming. I can't remember the name of our instructor, but she was as nice as could be. I was there for the CPAP class along with one other person. She went through from top to bottom and start to finish she helped us fit our masks that we got to pick out from a nice selection. She answered all of our questions thoroughly. She was wonderful. I got a brand new CPAP machine and for all of the included parts I'd definitely say it's worth the money. I highly recommend Norco Medical as they have pretty much everything you'd need for sale. Such as commodes, walkers, hospital bed and oxygen.

I have been on supplemental oxygen 24/7 since August 2025. Recently we attended a conference in…read moreEugene. This required working out the logistics with Springfield NORCO, requiring a concentrator for the overnight stays at the hotel, and tanks for the sessions during the day. Our local NORCO branch supplied the tanks. Springfield provided the concentrator, hose & cannula. They delivered it to the hotel prior to our arrival, and simply could not have been more helpful. Overall this has been, and continues to be my personal experience with NORCO.

I stopped in to Bellevue Heathcare and they were so nice to help me out with fixing my brakes on a…read morenew walker that I had purchased online. Thanks to the worker that helped me, my brakes work great now! Thank you for going above and beyond!

Brad and the repair gentleman (I'm sorry I couldn't remember your name, sir!) were a breath of…read morefresh air. I bought a wheelchair for my partner and it was easy and everyone was friendly. Not even a full week later, the wheel got caught in a sidewalk crack and the bracket that holds the front wheel got bent out of shape. I brought it in the next day and they jumped right on it and went absolutely above and beyond to get it repaired in just a short wait. You can tell that they both have passion for the quality of people's lives. I would recommend them to anyone!

Talk about being a kid in a candy store! This place has everything and everything you can think of…read more Lots of UO merchandise, housewares, gifts, nick knacks, anything you can think of, Hirons has it. It's like a one stop store. It even has a pharmacy in the back.

THE spot for your non-branded (and *some* branded) UO merch and for just about anything else…read more Seriously, this place has pretty much anything you want (even a pharmacy!), but you may need help finding things. Hiron's uses the same principle as dense urban areas: when real estate is limited, build vertically! The place it quite literally floor-to-ceiling with gifts, merch, sundries, goodies, and sooooo much more. The only minor knock is the 'organization' can be a touch shaky, but hey, throw in friendly service and that lack of sales tax in Oregon (I'm not local and love that) and WHAM! winner of a place. One of my wife's fave takeaways from a visit to see our Duck is a T-shirt from Hiron's; she always gets complements on it! You're on your own with parking since Safeway shares the lot and it can be like playing Frogger getting to the door (with you as the frog). Prices are fair and match the value, but if you need UO with a swoosh....then you can overspend elsewhere. I have never left Hiron's with less than five items, including my very first visit when I dropped my Duck off three years ago. They have the things I want, the things I didn't know I wanted, and tons of things to browse through and call my own.

Wait, there's TWO Hirons in Eugene!?!? I went to one on 18th last week and found this one on…read moreFranklin while going to the Korean eatery next door. This place didn't seem as big but seems like they pack a lot more items compared to the other location. The aisles are just a teeny bit narrower at this location as well. I was able to get a nice shower hanger for five bucks and some braided floor mats for a great price. Add on knick knacks and I walked out almost a car load of everything I did and did not need. This is a family owned business so I'd rather spend my dollars here than a big box store. If you get a chance, definitely give this store a try before heading to the chain stores. I guarantee you'll find what you need here. *They have a lot of souvenir and Oregon duck items too!

Wow! Honestly we were a bit overwhelmed with the massive selection of well, EVERYTHING. We just…read moreneeded some otc medicine, but damn, we will back when we have some time to shop! Staff was friendly and helpful, too.

Fantastic organization! They contribute to local non profit businesses in Lane County! Excellent…read morerecourse!

From the owner: Hearts for Hospice is a non-profit organization that generates revenue to fund grants for Lane…read moreCounty programs that support: -Hospice and palliative care -Grief counseling -Education about hospice and end-of-life We also award scholarships to Lane County students pursuing a career in the above related fields of study.

I would not write a review of this Walgreens if not for Alexander. He alone is the purpose of this…read morereview and all the stars go to him, with one knocked off because the parking situation. He was so incredibly welcoming when I walked in the door gave me a bright, happy good morning when I walked in. I stopped at the photo counter and he was the one who came to help me there to pick up the photos that I had had printed. When he said that he could go ring me up at the register or if I had other things to pick out to feel free to do that. It reminded me that I did in fact have a couple items that I needed to get which I quickly picked up with his help because he knew exactly where the item that I was looking for was. And then when I left and he checked me out, he was chipper as I'll get out, especially for someone who had come in on his day off on a day that was absolutely beautiful. Not at all Alexander related, but it must be mentioned: The parking lot is an absolute freaking mess. It seems like the only way you're actually supposed to enter the parking lot is via driving north and entering from that direction. Leaving is also a one-way situation, continuing north. The parking lot is way too small for Walgreens and Dutch Bros.

This review is specifically for the pharmacy, because everyone else that works in the store is…read moregreat and so pleasant. On July 3, I visited the Walgreens pharmacy after being seen at BestMed Urgent Care across the street. Because it was a holiday and we weren't sure which pharmacies would be open, the provider gave me a handwritten prescription. At approximately 9:20 a.m., I dropped off my prescription with Hannah. From the beginning, the interaction was not pleasant. She seemed more focused on questioning my address than helping me. She was unable to locate my profile even though I have filled several prescriptions at this Walgreens. I've lived at the same address for the past three years, so I'm not sure why my information wasn't current. She told me to return in an hour. When I came back, her demeanor had not improved. She informed me that the Trillium insurance network was "down," so she could not bill my insurance. Since it was a holiday and I had both a sinus and ear infection, I asked what my options were. She told me I could either wait or pay cash. I asked whether I could be reimbursed later if I paid out of pocket, and she told me I would need to contact Trillium. Wanting to begin treatment as soon as possible, I paid cash. Today, I contacted Trillium and spoke with pharmacy representative Kenny. He confirmed that the Trillium system was not down. Instead, the claim had been rejected because the prescribing provider was not enrolled as a Medicaid provider. He explained that all I needed was a corrected prescription from the urgent care, after which Walgreens could reprocess the claim and reimburse me. After waiting on hold with the pharmacy for more than 30 minutes without anyone answering, I went into the store. After standing at the counter for several minutes before being acknowledged, Hannah came to assist me. I explained what Trillium had told me and mentioned that I had the representative on the phone. Before hearing the explanation, Hannah immediately became defensive and insisted, "It was down." While speaking with the Trillium representative, she rolled her eyes, made visible faces, and appeared irritated that I was trying to resolve the issue. The interaction felt dismissive and unprofessional. I then had to return to the urgent care because the corrected prescription was initially sent to the wrong pharmacy. After another trip back to Walgreens, my prescription was finally reprocessed and I was reimbursed. While I appreciate that the reimbursement was ultimately completed, the entire situation could have been avoided. Had I been told on July 3 that the claim was rejected due to the prescribing provider's Medicaid enrollment status, I could have immediately returned to urgent care and had the prescription corrected. Instead, I spent two additional hours making phone calls and traveling back and forth between the pharmacy and urgent care. Mistakes happen, and I understand that pharmacy staff work under pressure. What was most disappointing was the lack of communication, professionalism, empathy, and accountability throughout the process. At no point did Hannah acknowledge the misunderstanding or apologize for the inconvenience. As someone who was already sick and simply trying to get medication, I left feeling frustrated and unsupported. Healthcare should include compassion as well as accuracy. I hope this feedback can be used to improve communication and customer service so future patients don't have a similar experience.