We were in Eugene for a family gathering and I discovered that I had left all my prescription meds at home. Went to this Walgreens and Corey was outstanding and took care of me right away.Can't say enough good things about this pharmacy! read more

This review is specifically for the pharmacy, because everyone else that works in the store is great and so pleasant. On July 3, I visited the Walgreens pharmacy after being seen at BestMed Urgent Care across the street. Because it was a holiday and we weren't sure which pharmacies would be open, the provider gave me a handwritten prescription. At approximately 9:20 a.m., I dropped off my prescription with Hannah. From the beginning, the interaction was not pleasant. She seemed more focused on questioning my address than helping me. She was unable to locate my profile even though I have filled several prescriptions at this Walgreens. I've lived at the same address for the past three years, so I'm not sure why my information wasn't current. She told me to return in an hour. When I came back, her demeanor had not improved. She informed me that the Trillium insurance network was "down," so she could not bill my insurance. Since it was a holiday and I had both a sinus and ear infection, I asked what my options were. She told me I could either wait or pay cash. I asked whether I could be reimbursed later if I paid out of pocket, and she told me I would need to contact Trillium. Wanting to begin treatment as soon as possible, I paid cash. Today, I contacted Trillium and spoke with pharmacy representative Kenny. He confirmed that the Trillium system was not down. Instead, the claim had been rejected because the prescribing provider was not enrolled as a Medicaid provider. He explained that all I needed was a corrected prescription from the urgent care, after which Walgreens could reprocess the claim and reimburse me. After waiting on hold with the pharmacy for more than 30 minutes without anyone answering, I went into the store. After standing at the counter for several minutes before being acknowledged, Hannah came to assist me. I explained what Trillium had told me and mentioned that I had the representative on the phone. Before hearing the explanation, Hannah immediately became defensive and insisted, "It was down." While speaking with the Trillium representative, she rolled her eyes, made visible faces, and appeared irritated that I was trying to resolve the issue. The interaction felt dismissive and unprofessional. I then had to return to the urgent care because the corrected prescription was initially sent to the wrong pharmacy. After another trip back to Walgreens, my prescription was finally reprocessed and I was reimbursed. While I appreciate that the reimbursement was ultimately completed, the entire situation could have been avoided. Had I been told on July 3 that the claim was rejected due to the prescribing provider's Medicaid enrollment status, I could have immediately returned to urgent care and had the prescription corrected. Instead, I spent two additional hours making phone calls and traveling back and forth between the pharmacy and urgent care. Mistakes happen, and I understand that pharmacy staff work under pressure. What was most disappointing was the lack of communication, professionalism, empathy, and accountability throughout the process. At no point did Hannah acknowledge the misunderstanding or apologize for the inconvenience. As someone who was already sick and simply trying to get medication, I left feeling frustrated and unsupported. Healthcare should include compassion as well as accuracy. I hope this feedback can be used to improve communication and customer service so future patients don't have a similar experience. read more

I would not write a review of this Walgreens if not for Alexander. He alone is the purpose of this review and all the stars go to him, with one knocked off because the parking situation. He was so incredibly welcoming when I walked in the door gave me a bright, happy good morning when I walked in. I stopped at the photo counter and he was the one who came to help me there to pick up the photos that I had had printed. When he said that he could go ring me up at the register or if I had other things to pick out to feel free to do that. It reminded me that I did in fact have a couple items that I needed to get which I quickly picked up with his help because he knew exactly where the item that I was looking for was. And then when I left and he checked me out, he was chipper as I'll get out, especially for someone who had come in on his day off on a day that was absolutely beautiful. Not at all Alexander related, but it must be mentioned: The parking lot is an absolute freaking mess. It seems like the only way you're actually supposed to enter the parking lot is via driving north and entering from that direction. Leaving is also a one-way situation, continuing north. The parking lot is way too small for Walgreens and Dutch Bros. read more

They need to tear the whole damn building down and fire. All the employees that work behind the Pharmacy counter. They suck. I've never gotten my prescriptions just normally here. I've tried them for over a year now I'm changing into someplace else that has nothing to do with Walgreens this is by far the worst Walgreens I've ever been to. They got three prescriptions of mine in today at 1 o'clock and they're still not filling it. They're so fucked up any places better than Walgreens they're like the Walmart of stores pharmacies. They can go fuck themselves. read more

Beware! If you call the phone number for this Walgreens it takes you to a national number. This Walgreens DOES NOT HAVE A PHONE NUMBER! When I called the supposed number, the person on the national line lied to me and said they were at the Walgreens on Coburg Road. Then they lied and said the medication would be ready in 3 hours at Coburg Road. I got there and they told me they didn't have a phone and that the meds wouldn't be available for at least a week. I really needed the meds. It was so horrible. I cried in the drive through line, so frustrating. Be careful. Be skeptical. There are dishonest business practices. read more

Why can't I give them no stars? The pharmacy staff are the most incompetent people I have ever dealt with. They take days to fill the simplest prescriptions. They never pick up the phone when you try to call. Stay away from them! read more

Nothing convenient about this place. I'm not sure how the pharmacy can be so impossibly slow. Besides saying a script was ready and then it not being ready, after a 45 minute wait. Came back the next day because they said it would be ready, and going on another 45 minute wait so far. One star deserved instead of zero just because I'm simply impressed at how bad they are. This isn't an accident, you actually have to put in effort to be this awful, read more

What could improve? Literally everything. Slow ass wait times, rude ass employees; Walgreens Corporate seriously needs to get on this location's ass about their lackluster service. They consistently are late and screw up prescriptions, one time they tried billing $1100!!!! for a fucking ambien prescription that normally costs 9 bucks, and don't even bother calling. You will sit on hold for over 2 hours, just for the person who picks up to immediately hang up in your face. read more

Ok, I've read all the reviews and I just have to say, these people work really really hard to make sure people get taken care of. I was given great service and I was in line for about 20 min. All of the people in front of me got great service. I imagine they would say they didn't because they didn't get what they wanted but the pharmacy techs were kind, communicated what they could do and did what they could do. So many things are out of their control. read more

If I could do minus five million stars, I would. The worst pharmacy I have ever dealt with, and I have lived in five states over fifty years. Refills that require a doctor's ok, per my docs, they never received a request from Walgreens. Frequent lying that my scripts are ready, but they aren't. Or, they only have a few pills so I must return another day. Some of my meds are required to keep me alive. As of this date, I am done with Walgreens. I wouldn't recommend this outfit under any circumstances. read more

Horrible service at pharmacy!!! I have been waiting for 40 mins to get some wal-fed. I was 4th in line. The person behind the counter was not experienced, couldn't type on the computer, couldn't find information on the screen. She couldn't hear and was making customers write all their info down and then couldn't read the handwriting. Many people working in the pharmacy. No one offered to help. As customers we asked for help for her and no one showed up. I left and there were 10 people in line. This is not customer service! The drive thru was moving very quickly. They clearly had the wrong person on the counter. I hope Walgreens hears this review!! So disappointing. read more

If I could give negative stars I would. The male pharmacy attendants was rude, arrogant, and completely uninterested in trying to be even tolerable to communicate with. Unhelpful and utterly miserable is how he came off. It may not be entirely in him though -- I called to share my experience with a manager and was hung up on. I'm going to guess they are actually good humans and that their were environment are intolerable so... we'll take our business elsewhere. I'm sure that doesn't matter. read more

i was on hold for 45 minutes, i stayed on hold while i drove up to the pharmacy line. which was long enough for anyone to freak out. i went inside, even worse. got back inline outside while still on hold. finally after being in line for about 45 mins. i get to the window and the lady says they have nothing for me. mind you im having an anxiety attack because i do not have my meds. anyways i show the lady my phone that now says 42 mins on hold and she had absolutely nothing to say. don't you think if you guys could have told me my medication wasn't ready i would have been one less person in line for no reason. absolutely foul costumer service. especially the lady with purple hair. read more

Walgreens - call log that i was on hold all day with. absolutely no answer or response - Drugstores Near Me - Eugene, Oregon

What a zoo!!! I watched a pharmacy tech named Corey argue and yell at a customer. They had received a call that their RX was ready but when he came in to pick it up, it wasn't ready. In what world should ANYONE in a service industry argue and yell at a customer?!? In general, the people working in the pharmacy were a slovenly group. Shaggy hair hanging in the eyes, sloppy sweatshirts, etc. I had to wait 25 minutes for my appointment to get a vaccine. Look at the floor in the vaccine room!! FILTHY read more

Walgreens - Drugstores Near Me - Eugene, Oregon

Worst pharmacy in town. 1hour and 30minutes waiting in line at drive through to pick up a prescriptions. In that time they serviced three people!!!!! read more

One of the most frustrating experiences getting a prescription filled, waiting 1.5 hours in line for a prescription. One person working the counter, 3 other people doing god-knows-what. Line is 20 people deep, with each customer taking 15-20 minutes. read more

We were referred to this Walgreens (for my first time) today. There was a lovely young woman who greeted us as we entered, and was entirely helpful and friendly during our visit and purchase. The store was very clean and neat, and the service perfect. Driving directions, if coming off the Beltline onto Coburg Rd, are a little odd, involving a U-turn at the Willagillespie light. read more

It's a Walgreens. It's overpriced as hell. The selection isn't the best. Par for the course. The store staff is nice. The pharmacy SUCKS! The people are rude as hell and SLOW. The line is across the store half of the time. They cut the hours after adding a ton of new patients from the other Walgreens that closed, what the heck!? I'm finding a new pharmacy. read more

Besides the longest wait for a pharmacy EVER, I've been hung up on twice in a row mid sentence. Even have evidence to back up what my call was regarding. Never coming back here again. Lost a 10+ year customer. read more

Conveniently located, near bus stops, several services offered (photo processing, passport photos, Amazon pick up, online ordering/pick up, pharmacy), wide variety of goods (grocery, pet food/supplies, household goods, make up, personal health goods, electronic accessories, etc.) Very nice and helpful staff! read more

Went here to get my passport photo and Skyler in the photo department was super helpful it was a breeze I was in and out. He was very polite and very professional at his position. read more

if there was an option for no stars that would fit best. unfortunately my new insurance has Walgreens as my only local in network pharmacy. UGH. phones: don't bother. the automated system will disconnect you. emergent issues are of no concern. had all of my life sustaining medications transferred there and when I sped over there after work they had only filled one and proceeded to tell me I could pick up the rest tomorrow. yes but I work tomorrow and they close at 6. oh let's not forget they are not open on weekends and their employees are rude and uncaring. Stay away from them. Far far away! read more

COVID TESTING MAKES AWFUL WAITS AR DRIVE THRU. They should find a way to let people know this before I've waited 30 mins It's hit-or-miss with the pharmacy in terms of wait time at window, both inside the store and at drive thru. As I write this I'm sitting in my car. I've moved one spot up in 30 mins. I don't want to pull out of line and go inside because it's likely just as backed up. Miserable. At least I have my beautiful puppy dog along. read more

Walgreens - a black dog in a car - Drugstores Near Me - Eugene, Oregon

Came in during a snow storm. Needed something that was showing in stock online but not stocked on shelves. The younger lady working the register said she's go grab it for me in the back. The older manager wouldn't let her and told me she can't get it from the back for me. So I ordered it curbside and she cancelled my order. Very lazy customer service. Couldn't even give me a time to come back she said "whenever she gets around to stocking the shelves" very rude. 1/13/24 read more

After experiencing all pharmacy services in the area (with the exception of Walmart), I've settled on Walgreens. Without naming names, my previous provider was over charging Medicare and I thought that was grossly inappropriate. This company really does an excellent job. Their employees are working their butts off, managing an overwhelming workload with efficiency and a smile. This recommendation is coming from a retired pharmacist that knows the ropes. read more

TERRIBLE service after surgery for medication pick up. Would not recommend. Prescription was called in hours before pick up. Staff was not friendly or timely and did not consider the pain the patient was under. If you are needing medication after surgery for pain PLEASE save your time and money and go somewhere else. The last thing a patient needs is to suffer in pain while waiting for a prescription that was called in hours prior to specifically avoid an incident such as this. read more

I do visit this Pharmacy quite often, so I feel I am in the position to state an objective review. I use the drive-thru 90% of the time. This Pharmacy is not my neighborhood pharmacy. However, after 'testing' other Walgreens in Eugene...Coburg Road is hands down consistently the best. Their attentiveness, customer service & dedication to empathize with their customers is admirable. Although, it may be inconvenient for some that their 1/2 hour lunch is at 1:30-2:00. The customer has many alternatives to this so called 'inconvenience'-you can have your RXs sent to you free within 24-48 hours! Or, schedule to be there before or after this very hardworking pharmacy's staff short lunch. Honestly, I truly wish they were able to take an hour lunch, which it so much deserved. read more

Alexander was a superstar employee! When he was the only staff member working a shift he was running across the store, making sure everyone was helped efficiently, all while maintaining a super positive attitude and making great conversation! I remember him being there most times I have been, and he is always very friendly and nice. This guy deserves a raise! read more

at the drive thru it takes 15 minutes per car, only one technician and it closes at 8. Very frustrating that they don't do anything to at least let people know to stop getting in line. I'd give it a 0/5 stars if I could. read more

RE: pharmacy & staff: the pharmacy line is typically long outside or in the drive through, yes. but given how overworked the staff are, they have never been unpleasant, annoyed, or made me feel rushed. the long line is worth the wait bc they take the time to meet each indeviduals need instead of rushing you off to focus on getting through the line quickly over ensuring each person gets the attention and information they deserve. everyone complaining makes sense but i can pretty much guarantee none of the complainers could last two days w/o losing their $#!+ on a customer or rushing people off. give the pharmacy staff a break. if you have a problem, write corporate. i'm sure the staff would much prefer to have a "doable" day to day work load. the problem is not the staff - it's the corporate greed focusing on the bottom line instead of the well-being of the customers and the dedicated specialists who serve them at the pharmacy. read more

They've handled my family's prescriptions with utmost professionalism, whether in drive through or inside. I'm always notified. They are always ready when I've been notified in the app. Sometimes the drive through line can be 5-6 cars, but that's the way it goes. Everybody's busy. Get your app up people. It helps them read more

Worst pharmacy ever! They NEVER answer the phones. I have been on hold for 2 hours with 2 calls ahead of me. I can never get through to them. Apparently they need more staff. It's extremely irritating and upsetting. I am looking for another pharmacy. Don't bother calling them, unless you're okay with waiting for literally hours to speak with someone. I'm done read more

30+ minutes on hold, again, is UNACCEPTABLE!!!!! to anyone im sure. This is common here. Staffing issues seem common. I have been on hold this long before only to find out even though i called coburg road, you may get connected to a global call center of sorts. I've experienced rude staff there who hang up on you if you ask to be transferred to the actual store, that you called. WALGREENS NEEDS TO END THIS PRACTICE AND STAFF THEIR PHONES AND STORES. Recently I thought they had improved, but now OVER 35 minutes on hold, how is anyone supposed to go about their life yet deal with this RUDE, INDIFFERENT COMPANY. MUST BE NICE TO GET AWAY WITH TREATING PEOPLE THIS WAY AND STAY IN BUSINESS. AND YOU ARE A HEALTHCARE COMPANY? NOTHING BUT STRESS HERE, GO ELSEWHERE!!!!!!! read more

I get Oregon has laws that make sure employees get lunch. Am all for it. Though on the east coast that is totally alien to us. When I first got here and the pharmacy was closed for 30 min, it boggled my mind. Ok, maybe employees were abused. Anyway, if you're closing the pharmacy for 30 min, you should really be re-opening 30 minutes later. Not when employees stroll back to work. Aside the fact that's it's annoying to your customers, it rude. Any other job - on the west coast - you'd probably be written up. We hate coming here, but it's the only pharmacy that my husbands insurance is accepted at. Don't go here if you can help it. read more

Incredibly slow and insensitive! With a child who is sick with pneumonia, waiting 24 hours for a prescription is unfathomable. I was told the pharmacist had a flu shot to give and then lunch, it would be a few hours. Then they closed and neglected to tell me the doctor needed to approve the dosage. This was never an issue prior to a few months ago, now an hour+ wait is average. I'm moving all of our prescriptions to Walmart who seems a bit more speedy. read more

If I could give zero stars, I would. Waited in the drive through for 20 minutes and get to the window to be told my prescriptions weren't ready. Oh, I was told to come inside because two were almost ready and by the time I got inside they would be ready. BTW these were ordered the day before and should have been ready by 10am, I arrived at12:30. When I went inside the customer service was horrible and very rude. I will be taking my business to another pharmacy and would never recommend this location. read more

This review is mainly for the pharmacy I come here for my prescriptions being that Wal-mart and ShopKo both take multiple hours to fill some prilosec. This place is convenient, they have a drive through which is a HUGE help for me considering I have a 2 year old and don't always feel like getting out of the car. The help is semi-friendly....Last time I stopped by the lady asked for my zip code. I said, "9-7-" and she cut me off and continued on with, "have a good day." In all honesty....it was really funny the way it went down. But she did cut me off...some people would've been pissed and freaked out, but my mother and I found it quite humorous. So ya, I'll keep using this place for refills for now read more

Walgreens - Drugstores Near Me - Eugene, Oregon

This is truly one of the worst run pharmacies ever. They are always backed up. Whenever I leave a prescription and say I'll be back two hours later it is never ready, ever! I always have to wait another 10 to 30 minutes. Arrggghhhh!!!!! read more

Walgreens - Walgreens Coburg Road Pharmacy - Drugstores Near Me - Eugene, Oregon

I was refused care at the Walgreens in Eugene Oregon. I pulled up to the drive thru after talking to the pharmacy an hour before. No one told me you'd be closing early. No one told me and when I get to the drive thru whoever is working is putting signs up of being closed and accused me of coming to get a narcotic I'm not even prescribed. This is insane. These are dark times and I rely on your pharmacy. I went to the EMERGENCY ROOM to get a prescription. I talked to a pharmacist on the phone and in person. I was refused care extremely rudely. She cut off the mic and stopped communicating with me as I pleaded with her to fill my prescription. I understand there is a fire. Someone should have told me on the phone you are closing early. Harassing customers and accusing them "of coming to pick up Xanax" when I'm not even prescribed Xanax is extremely rude and unprofessional. Shame on you Walgreens. Shame on you. read more

Walgreens - a sign on the window of a store - Drugstores Near Me - Eugene, Oregon

I set up my prescription to automatically refill. when we picked them up, got home, it wasn't in the bag. I thought I'd just get it Saturday but my location is closed all weekend. Calling the coburg location, I was told they could fill it in 90 minutes (after closing) then I was put back on extenda hold. Very disappointing. read more