Best pharmacy in town. I sort of don't wanna leave this great review because I don't wanna it to…read moreget busier than it is. The people/service are/is great. Plus drive-thru. What's not to like?

An experienced team that is available to help in almost any circumstance. The last few years I've…read morebeen going there they are always pleasant, courteous and understanding. I've never had a more amazing experience in the pharmacy world as I do there.

Great place. Personal service. Not like the corporate big shots…read more By local stay local!!

Great small, European style pharmacy. No candy, soft drinks, or soap, just pharmacy. A one man…read moreoperation. Excellent with shots and a very pleasant and competent pharmacist. We will be back.

Talk about being a kid in a candy store! This place has everything and everything you can think of…read more Lots of UO merchandise, housewares, gifts, nick knacks, anything you can think of, Hirons has it. It's like a one stop store. It even has a pharmacy in the back.

THE spot for your non-branded (and *some* branded) UO merch and for just about anything else…read more Seriously, this place has pretty much anything you want (even a pharmacy!), but you may need help finding things. Hiron's uses the same principle as dense urban areas: when real estate is limited, build vertically! The place it quite literally floor-to-ceiling with gifts, merch, sundries, goodies, and sooooo much more. The only minor knock is the 'organization' can be a touch shaky, but hey, throw in friendly service and that lack of sales tax in Oregon (I'm not local and love that) and WHAM! winner of a place. One of my wife's fave takeaways from a visit to see our Duck is a T-shirt from Hiron's; she always gets complements on it! You're on your own with parking since Safeway shares the lot and it can be like playing Frogger getting to the door (with you as the frog). Prices are fair and match the value, but if you need UO with a swoosh....then you can overspend elsewhere. I have never left Hiron's with less than five items, including my very first visit when I dropped my Duck off three years ago. They have the things I want, the things I didn't know I wanted, and tons of things to browse through and call my own.

Wait, there's TWO Hirons in Eugene!?!? I went to one on 18th last week and found this one on…read moreFranklin while going to the Korean eatery next door. This place didn't seem as big but seems like they pack a lot more items compared to the other location. The aisles are just a teeny bit narrower at this location as well. I was able to get a nice shower hanger for five bucks and some braided floor mats for a great price. Add on knick knacks and I walked out almost a car load of everything I did and did not need. This is a family owned business so I'd rather spend my dollars here than a big box store. If you get a chance, definitely give this store a try before heading to the chain stores. I guarantee you'll find what you need here. *They have a lot of souvenir and Oregon duck items too!

Wow! Honestly we were a bit overwhelmed with the massive selection of well, EVERYTHING. We just…read moreneeded some otc medicine, but damn, we will back when we have some time to shop! Staff was friendly and helpful, too.

I came to this pharmacy to pick up a prescription for my mom that her doctor had put in at least…read moreone day--possibly two--before my pickup mission. The tech said that she had one of the prescriptions ready and when I asked how long for the second, she said it could be an hour or two. Now, I don't know how a pharmacy works; I don't know how they fill prescriptions. But it seems clear that it's not per patient or in the order received since they had the pills, but just hadn't filled the prescription. A day or two later I went to pick up prescriptions for mom and they had one of the prescription ready but not the second. The pharmacist overheard and said that he was in the process of filling the second so it would be a few more minutes, so I waited, got them both, and left. When I got back home and mom looked at them and that's when we learned the prescription the Rite Aid app said was ready for pickup was not amongst those that they gave me. When she called the next morning to ask if it was ready and why it was not there when I went yesterday, she was told that they have until the end of the day to fill them. But that doesn't make sense--why would you say it's ready when it wasn't just because you have until day's end? It's not actually ready for pickup then, is it? Also ridiculous is that they sometimes just close the drive-up window. I went last night a little more than an hour before closing and there was a hand-written sign saying "drive-thru closed". I went in last night since they'd done that, but this morning when I went to see if that missing prescription was ready the drive thru was still closed, this time 1.5 hours or so after they opened. I couldn't go in this time since I had a sick child with me, so I'm going to have to make a third trip. The service is unbelievably bad; I'm not really sure why it takes them so long to fill a prescription, or why they don't have ready what they say they do, but this isn't the place that I would choose for my prescription needs. Besides the ridiculous pharmacy, I don't understand how they're still in business. There's almost no merchandise in this store. That's not hyperbole--entire aisles are practically bare, so what are they selling? Do they make that much on prescriptions? Avoid at all costs. There are at least a couple independent pharmacies around, such as Hirons and there's also Track Town Pharmacy, so why not support local business instead?

Would give zero stars if I could. I went in an hour and a half after my Rx should have been filled…read moreand it wasn't ready. They wanted me to wait until after their lunch break because it would take them too long to count out the 90 pills apparently. They asked if I wanted to wait for them or come back. Why would either of those options be a good choice? Would I need to wait to let their food settle too? Plus they said my Rx out loud which isn't the first time they have done that. This makes me extremely uncomfortable as it feels like an incredible breach of privacy. I do not feel comfortable having other customers know what I need to pick up. I will be changing pharmacies after this. Edit to add: my husband called in to make sure the Rx were filled so we didn't have to drive across town again and they refused to fill them until they could verify the insurance. They kept asking for a bin number but refused to accept the group and members ID along with insurance name. Not sure what they do when people don't have insurance.. most frustrating experience ever.

I would not write a review of this Walgreens if not for Alexander. He alone is the purpose of this…read morereview and all the stars go to him, with one knocked off because the parking situation. He was so incredibly welcoming when I walked in the door gave me a bright, happy good morning when I walked in. I stopped at the photo counter and he was the one who came to help me there to pick up the photos that I had had printed. When he said that he could go ring me up at the register or if I had other things to pick out to feel free to do that. It reminded me that I did in fact have a couple items that I needed to get which I quickly picked up with his help because he knew exactly where the item that I was looking for was. And then when I left and he checked me out, he was chipper as I'll get out, especially for someone who had come in on his day off on a day that was absolutely beautiful. Not at all Alexander related, but it must be mentioned: The parking lot is an absolute freaking mess. It seems like the only way you're actually supposed to enter the parking lot is via driving north and entering from that direction. Leaving is also a one-way situation, continuing north. The parking lot is way too small for Walgreens and Dutch Bros.

This review is specifically for the pharmacy, because everyone else that works in the store is…read moregreat and so pleasant. On July 3, I visited the Walgreens pharmacy after being seen at BestMed Urgent Care across the street. Because it was a holiday and we weren't sure which pharmacies would be open, the provider gave me a handwritten prescription. At approximately 9:20 a.m., I dropped off my prescription with Hannah. From the beginning, the interaction was not pleasant. She seemed more focused on questioning my address than helping me. She was unable to locate my profile even though I have filled several prescriptions at this Walgreens. I've lived at the same address for the past three years, so I'm not sure why my information wasn't current. She told me to return in an hour. When I came back, her demeanor had not improved. She informed me that the Trillium insurance network was "down," so she could not bill my insurance. Since it was a holiday and I had both a sinus and ear infection, I asked what my options were. She told me I could either wait or pay cash. I asked whether I could be reimbursed later if I paid out of pocket, and she told me I would need to contact Trillium. Wanting to begin treatment as soon as possible, I paid cash. Today, I contacted Trillium and spoke with pharmacy representative Kenny. He confirmed that the Trillium system was not down. Instead, the claim had been rejected because the prescribing provider was not enrolled as a Medicaid provider. He explained that all I needed was a corrected prescription from the urgent care, after which Walgreens could reprocess the claim and reimburse me. After waiting on hold with the pharmacy for more than 30 minutes without anyone answering, I went into the store. After standing at the counter for several minutes before being acknowledged, Hannah came to assist me. I explained what Trillium had told me and mentioned that I had the representative on the phone. Before hearing the explanation, Hannah immediately became defensive and insisted, "It was down." While speaking with the Trillium representative, she rolled her eyes, made visible faces, and appeared irritated that I was trying to resolve the issue. The interaction felt dismissive and unprofessional. I then had to return to the urgent care because the corrected prescription was initially sent to the wrong pharmacy. After another trip back to Walgreens, my prescription was finally reprocessed and I was reimbursed. While I appreciate that the reimbursement was ultimately completed, the entire situation could have been avoided. Had I been told on July 3 that the claim was rejected due to the prescribing provider's Medicaid enrollment status, I could have immediately returned to urgent care and had the prescription corrected. Instead, I spent two additional hours making phone calls and traveling back and forth between the pharmacy and urgent care. Mistakes happen, and I understand that pharmacy staff work under pressure. What was most disappointing was the lack of communication, professionalism, empathy, and accountability throughout the process. At no point did Hannah acknowledge the misunderstanding or apologize for the inconvenience. As someone who was already sick and simply trying to get medication, I left feeling frustrated and unsupported. Healthcare should include compassion as well as accuracy. I hope this feedback can be used to improve communication and customer service so future patients don't have a similar experience.

Very nice, super easy and very helpful and caring, thanks again for having me as a new member.read more

Excellent customer service, but most importantly, I trust their staff. They've always picked up…read moretheir phone, too. No one does that anymore. And every prescription comes with 24/7 on-call access to a pharmacist, and when you have urgent health-related questions, this is a lifesaver!! I'd pay extra for such immediate access to a doctor, but they offer it with every prescription! Plus, free overnight shipping, straight to my door. Now that I've moved out of state, they still ship right to me. And my cash-pay weight loss meds are far more cost-effective than any big name pharmacy, but they also accept my insurance plan for my other prescriptions. We are so fortunate to have such a dedicated and locally-owned compounding pharmacy right here in Eugene.

Let me just start off by saying this is the best pharmacy I've ever used in all of my almost 31…read moreyears. I'm not a fan of the way I've learned Walmart operates/treats their employees, but this pharmacy? Oh wow. I've never had an issue with getting my meds that was caused by them, and THEY handle issues caused by my insurance or things like needing refills from my doctor. At other pharmacies, I was always told *I* needed to be the one to do their job for them, and even once I did, or when I had a good pharmacy tech that would do their very best to help me, things would not be ready when they were supposed to be, and it added a huge load/made it even more of a constant struggle to take care of myself. This pharmacy has taken some of the pain out of being chronically ill. That is unexplainably (to people in good health) valuable to us, because it's already SO SO constantly difficult dealing with a body that doesn't work the way it's supposed to, without having to also fight with the bureaucratic side of it and feel like no one is listening. Here, it feels like they really care about getting you taken care of the right way. This morning, I called to get all of my available meds refilled. They told me it would be 2 hours to fill 5 meds and that they would contact my doctor to get the other 2 I needed refilled. By a 1/2 hour later, ALL of them were ready to pick up. I appreciate them so much.

Well they spent all this money to upgrade their pharmacy, it seems to be running more…read moreinefficiently, the service is poor, they're always behind on filling prescriptions, they will then push their complaints on you by saying "we're behind and we've been behind" Get more staff on your team and better support your department.

Trying to cancel todays vaccinations, Flu and Covid at 2:30 pm on your website, due to illness…read more Cannot find a way to do this. Called and left voicemail. Hope it works. Inga Wahlander

I have never met such rude people who work in this pharmacy. They are cold, dismissive, impatient…read moreand robotic (not in a good way).

Slowest and most self centered front counter staff around. I feel alienated every time I arrive…read more When I come in to pick up medication there's a 30 minute wait. By the time I finally found a day that the line was not 10 people deep (which by the way 10 people deep equals 30 minutes at this pharmacy), they've restocked my medication and I have to start the process all over again. They claim they hold the medication for 13 days. So that's how long it took me to actually get to the place I could pick up my medication. I think it's time for a change.

slow, unprofessional, and disrespectful. the sheer lack of any Customer Servicemakes it hard to…read moreuse this pharmacy . They should work on doing better. as pharmacies are closing down other pharmacies should try to pick up their Customer Service.