Great service, fast and easy! Hayley filled my order and did a fabulous job. Highly recommend this…read morepharmacy

An experienced team that is available to help in almost any circumstance. The last few years I've…read morebeen going there they are always pleasant, courteous and understanding. I've never had a more amazing experience in the pharmacy world as I do there.

Great place. Personal service. Not like the corporate big shots…read more By local stay local!!

Great small, European style pharmacy. No candy, soft drinks, or soap, just pharmacy. A one man…read moreoperation. Excellent with shots and a very pleasant and competent pharmacist. We will be back.

Talk about being a kid in a candy store! This place has everything and everything you can think of…read more Lots of UO merchandise, housewares, gifts, nick knacks, anything you can think of, Hirons has it. It's like a one stop store. It even has a pharmacy in the back.

THE spot for your non-branded (and *some* branded) UO merch and for just about anything else…read more Seriously, this place has pretty much anything you want (even a pharmacy!), but you may need help finding things. Hiron's uses the same principle as dense urban areas: when real estate is limited, build vertically! The place it quite literally floor-to-ceiling with gifts, merch, sundries, goodies, and sooooo much more. The only minor knock is the 'organization' can be a touch shaky, but hey, throw in friendly service and that lack of sales tax in Oregon (I'm not local and love that) and WHAM! winner of a place. One of my wife's fave takeaways from a visit to see our Duck is a T-shirt from Hiron's; she always gets complements on it! You're on your own with parking since Safeway shares the lot and it can be like playing Frogger getting to the door (with you as the frog). Prices are fair and match the value, but if you need UO with a swoosh....then you can overspend elsewhere. I have never left Hiron's with less than five items, including my very first visit when I dropped my Duck off three years ago. They have the things I want, the things I didn't know I wanted, and tons of things to browse through and call my own.

Wait, there's TWO Hirons in Eugene!?!? I went to one on 18th last week and found this one on…read moreFranklin while going to the Korean eatery next door. This place didn't seem as big but seems like they pack a lot more items compared to the other location. The aisles are just a teeny bit narrower at this location as well. I was able to get a nice shower hanger for five bucks and some braided floor mats for a great price. Add on knick knacks and I walked out almost a car load of everything I did and did not need. This is a family owned business so I'd rather spend my dollars here than a big box store. If you get a chance, definitely give this store a try before heading to the chain stores. I guarantee you'll find what you need here. *They have a lot of souvenir and Oregon duck items too!

Wow! Honestly we were a bit overwhelmed with the massive selection of well, EVERYTHING. We just…read moreneeded some otc medicine, but damn, we will back when we have some time to shop! Staff was friendly and helpful, too.

Update I went back to see if I could use the photo machine, it was super easy and no cord required…read more Worth coming back to use again. Thank you for updating your machines and having enough people working to help if needed. First review: If you want to use the photo printing I would choose somewhere else. No cords Said they were stolen and not going to be replaced. Went to Office Depot next door. Waste of time.

I came to this pharmacy to pick up a prescription for my mom that her doctor had put in at least…read moreone day--possibly two--before my pickup mission. The tech said that she had one of the prescriptions ready and when I asked how long for the second, she said it could be an hour or two. Now, I don't know how a pharmacy works; I don't know how they fill prescriptions. But it seems clear that it's not per patient or in the order received since they had the pills, but just hadn't filled the prescription. A day or two later I went to pick up prescriptions for mom and they had one of the prescription ready but not the second. The pharmacist overheard and said that he was in the process of filling the second so it would be a few more minutes, so I waited, got them both, and left. When I got back home and mom looked at them and that's when we learned the prescription the Rite Aid app said was ready for pickup was not amongst those that they gave me. When she called the next morning to ask if it was ready and why it was not there when I went yesterday, she was told that they have until the end of the day to fill them. But that doesn't make sense--why would you say it's ready when it wasn't just because you have until day's end? It's not actually ready for pickup then, is it? Also ridiculous is that they sometimes just close the drive-up window. I went last night a little more than an hour before closing and there was a hand-written sign saying "drive-thru closed". I went in last night since they'd done that, but this morning when I went to see if that missing prescription was ready the drive thru was still closed, this time 1.5 hours or so after they opened. I couldn't go in this time since I had a sick child with me, so I'm going to have to make a third trip. The service is unbelievably bad; I'm not really sure why it takes them so long to fill a prescription, or why they don't have ready what they say they do, but this isn't the place that I would choose for my prescription needs. Besides the ridiculous pharmacy, I don't understand how they're still in business. There's almost no merchandise in this store. That's not hyperbole--entire aisles are practically bare, so what are they selling? Do they make that much on prescriptions? Avoid at all costs. There are at least a couple independent pharmacies around, such as Hirons and there's also Track Town Pharmacy, so why not support local business instead?

A very busy place, but staff are pleasant and take time to explain medication questions. They also…read morehonor discounts from Good RX

People are nice and they do the best they can considering they appear to be massively understaffed…read more They rarely answer their phone and they don't take messages, so if you have to request a refill that can't be done online, you have to go in person. Don't bother calling. People at the register are super nice, and they try to work through the long lines as quickly as possible but it's kind of a mess. Maybe they should pay their staff more so they can recruit more pharmacists?

We were in Eugene for a family gathering and I discovered that I had left all my prescription meds…read moreat home. Went to this Walgreens and Corey was outstanding and took care of me right away.Can't say enough good things about this pharmacy!

This review is specifically for the pharmacy, because everyone else that works in the store is…read moregreat and so pleasant. On July 3, I visited the Walgreens pharmacy after being seen at BestMed Urgent Care across the street. Because it was a holiday and we weren't sure which pharmacies would be open, the provider gave me a handwritten prescription. At approximately 9:20 a.m., I dropped off my prescription with Hannah. From the beginning, the interaction was not pleasant. She seemed more focused on questioning my address than helping me. She was unable to locate my profile even though I have filled several prescriptions at this Walgreens. I've lived at the same address for the past three years, so I'm not sure why my information wasn't current. She told me to return in an hour. When I came back, her demeanor had not improved. She informed me that the Trillium insurance network was "down," so she could not bill my insurance. Since it was a holiday and I had both a sinus and ear infection, I asked what my options were. She told me I could either wait or pay cash. I asked whether I could be reimbursed later if I paid out of pocket, and she told me I would need to contact Trillium. Wanting to begin treatment as soon as possible, I paid cash. Today, I contacted Trillium and spoke with pharmacy representative Kenny. He confirmed that the Trillium system was not down. Instead, the claim had been rejected because the prescribing provider was not enrolled as a Medicaid provider. He explained that all I needed was a corrected prescription from the urgent care, after which Walgreens could reprocess the claim and reimburse me. After waiting on hold with the pharmacy for more than 30 minutes without anyone answering, I went into the store. After standing at the counter for several minutes before being acknowledged, Hannah came to assist me. I explained what Trillium had told me and mentioned that I had the representative on the phone. Before hearing the explanation, Hannah immediately became defensive and insisted, "It was down." While speaking with the Trillium representative, she rolled her eyes, made visible faces, and appeared irritated that I was trying to resolve the issue. The interaction felt dismissive and unprofessional. I then had to return to the urgent care because the corrected prescription was initially sent to the wrong pharmacy. After another trip back to Walgreens, my prescription was finally reprocessed and I was reimbursed. While I appreciate that the reimbursement was ultimately completed, the entire situation could have been avoided. Had I been told on July 3 that the claim was rejected due to the prescribing provider's Medicaid enrollment status, I could have immediately returned to urgent care and had the prescription corrected. Instead, I spent two additional hours making phone calls and traveling back and forth between the pharmacy and urgent care. Mistakes happen, and I understand that pharmacy staff work under pressure. What was most disappointing was the lack of communication, professionalism, empathy, and accountability throughout the process. At no point did Hannah acknowledge the misunderstanding or apologize for the inconvenience. As someone who was already sick and simply trying to get medication, I left feeling frustrated and unsupported. Healthcare should include compassion as well as accuracy. I hope this feedback can be used to improve communication and customer service so future patients don't have a similar experience.

I can't say enough nice things about this business. The staff is very kind and helpful. I've had…read morenothing but good experiences here, they have gone out of their way to help me. I really like that's it's owned and run by women as well. I highly recommend this business.

Very nice, super easy and very helpful and caring, thanks again for having me as a new member.read more

Let me just start off by saying this is the best pharmacy I've ever used in all of my almost 31…read moreyears. I'm not a fan of the way I've learned Walmart operates/treats their employees, but this pharmacy? Oh wow. I've never had an issue with getting my meds that was caused by them, and THEY handle issues caused by my insurance or things like needing refills from my doctor. At other pharmacies, I was always told *I* needed to be the one to do their job for them, and even once I did, or when I had a good pharmacy tech that would do their very best to help me, things would not be ready when they were supposed to be, and it added a huge load/made it even more of a constant struggle to take care of myself. This pharmacy has taken some of the pain out of being chronically ill. That is unexplainably (to people in good health) valuable to us, because it's already SO SO constantly difficult dealing with a body that doesn't work the way it's supposed to, without having to also fight with the bureaucratic side of it and feel like no one is listening. Here, it feels like they really care about getting you taken care of the right way. This morning, I called to get all of my available meds refilled. They told me it would be 2 hours to fill 5 meds and that they would contact my doctor to get the other 2 I needed refilled. By a 1/2 hour later, ALL of them were ready to pick up. I appreciate them so much.

Well they spent all this money to upgrade their pharmacy, it seems to be running more…read moreinefficiently, the service is poor, they're always behind on filling prescriptions, they will then push their complaints on you by saying "we're behind and we've been behind" Get more staff on your team and better support your department.

Due to a family member having several health issues we use our pharmacy a lot. Like a lot, a lot…read more We keep our scripts at CVS so we can have access to them in an emergency when we travel back to the east coast. We have multiple insurances for our family member and that can sometimes make things tricky for the pharmacy. With that said, John at the W11th location is a Godsend!! He knows the ins and outs and always makes these issues as painless as possible for our family. The pharmacists are always very friendly and knowledgeable when we interact. The downside to this location is that they often seem understaffed. Depending on the time of day there can be quite a line. Sometimes if you call you have to wait on hold for a long period of time while they're dealing with patients in said long line. The employees are a-hustlin' so I don't fault them. There just needs to be more of them. Other downside, it's inside Target which means you'll be tempted to pick up 47 things that you do not need as you make your way to the pharmacy window. I kid, sort of. But being inside Target does have a few drawbacks like no drive up window and the parking lot/store can be nuts around the holidays. Overall this location is a solid choice with friendly and hardworking employees.

Trying to cancel todays vaccinations, Flu and Covid at 2:30 pm on your website, due to illness…read more Cannot find a way to do this. Called and left voicemail. Hope it works. Inga Wahlander