Horrible Customer Service Experience
I have continued to have a very unpleasant customer service experience at Caris Pharmacy involving an associate named Shawn. This has been an ongoing issue for the better part of a year.
Every month, I come to the pharmacy to pick up medication that I take for a chronic medical condition. Unfortunately, instead of being treated with basic courtesy and respect, I am repeatedly met with rude and condescending behavior from Shawn. She has spoken to me and treated me in a way that makes me feel as though she thinks I am stupid or incapable of understanding what is being discussed.
I understand that working in a pharmacy can be stressful, and I don't expect special treatment. I simply expect to be treated with the same basic professionalism and respect that any customer should receive--especially when I'm dealing with medication for an ongoing medical condition.
The fact that this has continued month after month for nearly a year is extremely frustrating. At this point, I feel uncomfortable having to interact with this associate every time I need to pick up my medication.
I hope management takes this complaint seriously and addresses the way customers are being treated. No one should have to feel belittled or disrespected simply for coming into a pharmacy to pick up their medication. read more