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The Mailing Station

5.0 (1 review)

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18 years ago

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Advanced Trenchless

Advanced Trenchless

4.8
(259 reviews)

We had a line blockage on Thanksgiving Day that forced us to relocate our entire 16 person dinner…read moreto my sister-in-law's place in the next town over. We subsequently had our line hydro-jetted by another company who provided a quote to repair a partially collapsed section of the line. The quote was high enough to warrant two other quotes, one of which was Advanced Trenchless (AT). I decided to choose AT for several reasons: first, they provided the Goldilocks quote that was not too high but not questionably low like the third quote; second, they narrowed the scope to just the collapsed part, not the whole section of crawl space behind it as the first one quoted; and lastly, I got a call from Ryan, one of the owners, who explained the unknowns and also confirmed that a permit was required, which the last quote omitted. Also, he was willing to accommodate my schedule after the holidays. As others here have noted, AT's team are true professionals. They showed up first thing in the morning, were prepared, polite and zeroed in on the exact location that needed to be addressed. I hovered some to try to understand the mysteries of outdoor plumbing, learning that work done on a past remodel was not done properly. The fix was quicker than I was expecting. Everything went smoothly, including the Central San inspection, before they closed up the space around the new pipe and cleanout, leaving everything tidy, even putting back a section of shrub that needed to be moved. Can't ask for more than that. Anyone in Lamorinda looking for quality plumbing and septic services should consider Advanced Trenchless. You can trust them to take good care of you in a timely manner at a fair price.

Advanced Trenchless responded quickly to our request for help on a complicated sewer lateral…read moreproject. Jordan was great at diagnosing our current situation and explaining the work that needed to be done. We'd happily recommend them for big or small sewer lateral jobs.

S&B Electric

S&B Electric

4.8
(306 reviews)

Jason was the man - great vibe (even my cat who usually hides liked him) he identified/fixed my…read moreissue promptly. Fair pricing, great value and quick service. I will definitely request him from now on! This business was very responsive and worked with my needs - found time even for a smaller issue which other electricians were not able to.

I truly do not enjoy writing negative reviews, but I do believe in helping others to make informed…read moredecisions. I was in need of a licensed, capable, and highly rated electrician to replace a 44-year-old exhaust fan in the master bathroom of my condo. Checking Yelp, S&B Electric was one of the first I saw that matched my criteria. After reading many of the reviews, I submitted a request for quote through Yelp (late October or early November 2025). I received an automated text response with a list of questions to answer. I responded accordingly. Below is a timeline of subsequent communications: 11/03/25 - I sent a text to S&B requesting confirmation of receipt of my information. No response. 12/05/25 - I called and left a voice message 12/06/25 - I called Stewart directly and received an automated response stating, "I'll call you back." I replied, "Thank you." 12/06/25 - Stewart returned my call. During the conversation, he requested a photo of the existing fan. I obliged and immediately sent a picture. When I sent the picture, I received another automated response with the same questions I had received before. I completed them again in response. I received no confirmation of receipt. 12/10/25 - I sent a follow-up text to Stewart. No response. 12/17/25 - I called Stewart again, and again received an auto response, "I'll call you back." No call back happened. I put the entire project on hold for the next five or six months and focused on other things. During this time, I received no communication from Stewart or anyone else from S&B Electric. Always wanting to give people the benefit of the doubt, I decided to try one final time. On 5/06/26, I sent another request for quote through the form on the S&B Electric website and received an immediate automated response confirming receipt of my request. As of 5/13/26, I still had received NO RESPONSE. At this point, I had completely given up. I understand that many people had wonderful and positive experience with S&B Electric, and that is what I had based my initial decision off of. However, when a business or representative thereof fails to at least extend the courtesy of just replying to say they cannot, for whatever reason, accommodate a request for service, that non-response is equivalent to poor service overall. That said, since I cannot speak to the quality of their work, I must base my review off of the facts above. If the amount of stars is based on that, it would be 0/5. Consequently, I ended up working with another locally/minority owned/operated contractor, who not only provided exceptional service from initial call to intake to invoice, but they also got the job done in less than three hours and will be my contractor for all future electrical needs in my current home, and future home.

Smart Pest Pros

Smart Pest Pros

4.9
(112 reviews)

I'm a first time customer and the experience has been fantastic! Great communication and the crew…read morehas been above and beyond in their work! Oscar came to do the initial inspection and was very thorough and addressed all my questions and concerns. He went above and beyond to ensure all areas of my home were secured from all pests. He's a pleasure to work with. And Elijah did an amazing job spraying my entire house to get rid of a big ant infestation outside. They make their follow up appointments on time and addressed any issues or follow up concerns that I've had. Very pleased with their service and customer care.

As someone who recently transitioned from city living to a new home in a more rural setting, I've…read morehad to recalibrate my tolerance for the occasional "nature-related surprise." Hearing scratching in a wall or imagining a mouse indoors is, for me, a five-alarm situation--so finding a reliable, professional pest service was not optional. Smart Pest Pros truly delivered when I needed them most. From the outset, they were responsive, patient, and reassuring--even as I admittedly brought a fair amount of concern to the situation. They conducted a thorough inspection and, importantly, found no active rodent issues. What they did do, however, was just as valuable: they proactively sealed the home to prevent any future entry from mice, birds, squirrels, or other unwelcome visitors. The quality of the work stood out. Everything was completed with a high level of care and attention to detail, and the finished result looks clean and professional--no unsightly patches or obvious fixes. It's clear they take pride not just in effectiveness, but in presentation as well. What impressed me most was their commitment to follow-through. They came out more than once to ensure everything was properly addressed, which provided a level of reassurance that's hard to overstate. Even though my situation turned out to be more preventative than urgent, they treated it with seriousness and respect. For anyone--especially those new to living outside a dense urban environment--I would strongly recommend having them assess and seal your home. Prevention, in this case, is not only practical but incredibly valuable for peace of mind.

The Mailing Station - localservices - Updated June 2026

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