I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I've had my laptop for 6 years now and while I was using it yesterday, the screen just turned…read moreblack. It was the first time it happened and I really don't know what to do. My mom gave it to me as a graduation gift, and I don't have the heart to just dispose of it and buy a new one. It is really special to me. I took it to a lot of computer repair shops, but all of them just said it could not be fixed. And when I was about to give up, one of my colleagues suggested this shop to me. It was my first time at Pro and they gladly accepted the work. I was told that they would call me once they found out what the problem was. They did not call me for that! They called me to tell me that they had already fixed it. I was so happy and impressed at the same time at how quickly they fixed it. I checked it and my laptop was as good as new. I definitely recommend this shop.

Machero should be rated as Chicago's best Mac repair store…read more Its a class act like this among all the sneaky ones in the world that reaffirm there are good, decent, and honest people left in this world. My Mac's screen sizzled and then went dead after some water damage. I took the Mac to Apple and off course those self serving geniuses immediately told me my Mac is history and I would need to rebuild the entire circuit board for 900.00 or get a new computer. I was bummed and did nothing for month until I realized there is life outside apple care. So I called a few places on yelp and didn't get some good vibes. Most of them wanted to charge me non refundable fees to see if they can fix it and some over the phone also said i needed a new circuit board. So my intuition told me to call Machero and they told me to bring it in for free estimate, no obligation. I figured worse case they would tell me what the others did about a circuit board. An hour after I brought it in, Gino tells me the only thing that was damaged was some memory chips and he can repair everything for under $100.00 total. Now, let me reiterate. I know as much about Macs as I do about astrophysics so he could have told me the bogus b.s. the other places told me and taken me to the cleaners Instead, his focus was on me as a person, not me as a number, or a receipt. Maybe if more businesses and their owners were as decent and ethical as he was, they'd be in business and not part of our financial fiasco. So let me save you time and money and headaches. Be like NIKE: Don't think, just do it, and if you have a Mac issue, bring it in for some real people skills in fixing your mechanical ones.

Gino is sweet! And I kind of want to leave the review at that, but I guess I'll say a little more…read more In all honestly, I didn't go to Gino for Mac help, but I know he rules the business. Gino and I got in touch because of an event I was running for FreshBooks. I needed a space and wanted to spend as little money as possible. I reached out to some of our customers in Chicago and Gino was SO awesome to get back to me super quickly and offer up his space to host our workshop. He worked with me to secure catering, audio-visuals and anything else I needed. Srsly -- ANYTHING! I needed a bunch of chairs and rental places weren't down with renting only 50. He got in touch with a nearby church and helped us arrange a donation to its after school program. AND helped me carry and drive over the chairs throughout one of the city's first snowfalls of the year. Incredible. Gino was the best host ever and I'm basically spoiled for out-of-town events for the rest of my life. Best dude. Best.

This is the most honest computer repair service I have encountered in my entire life. The prices…read morewere so reasonable, at first I thought there was a mistake in their calculation. The repaired my laptop very efficiently and it is working better than ever. They also restore old hard drives at a very, very reasonable price. Anyplace else would have told me I needed a new laptop and would have charged an exorbitant price to restore an old hard drive from a previous laptop. Actually this is the most honest repair service of any kind, anywhere. I wish they worked on cars! I wish they remodeled houses! For once, in dealing with ,I do not feel like I was ripped off. These people have a huge amount of integrity and competence.

This company NO LONGER EXISTS. There is a beauty parlor at 4201 Elston. "PCMAC" has morphed into…read morea company that only takes business accounts and does not service computers for individuals.

When I had my home camera system installed by TGateway in Oak Lawn a few years ago, I wrote a…read morereview on how impressed I was with their professionalism on the install & the high quality of their products. Today, I'd like to compliment them for always being available to help me with any questions. Hanna is very knowledgeable & has been wonderful in helping me every time I've called. After market customer support is usually lacking these days by most companies. But, TGateway is always there for their clients for any questions or issues whenever you need them. A human answers the phone & you get immediate help from knowledgeable employees. TGateway is a wonderful company that will be there for you for support too. They are the BEST!

This place is dishonest I got a camera system from them about 4 years ago got a quote from the…read moreowner tarek for six camera's installed the quote and the install went smooth but once they left I called and asked for help on how to use the system the owner sends me a 900 page manual and told me that that will answer my questions. Well I went back and forth with the owner on how to use the basics on this system because his installers didn't help me figure out how to use it. So I moved on and by playing with the system I kinda figured out on how use the basics. Then about a year later I get a bill for 100 bucks a month from them. So I emailed the owner again asking to explain the invoice. He told me that that invoice was a mistake and it's 100 dollars a year if I wanted to continue using my online service even though I paid for the cameras and I own them, but when I called corporate and complained they told me they weren't able to do much even though they gave me access for another year but they said that he actually owns those cameras. So I went back to my quote and it said nothing about an annual fee, so I questioned the charge and informed the owner that he never told me anything about an annual fee, and why did you wait a whole year to tell me about your extortion fee. And now 4 years later there cameras don't work any more after my 3 year warranty finished there cheap China made equipment don't work. So I guess now I have to go out and look for an honest camera installer and find some cameras that don't have an extortion fee attached to them. If you decide to use these thieves make sure you know what your getting and its all on paper, because they don't tell you some important things till a year later.

Efficient and quick. Accomplished what we needed, to replace the end points in each room from RJ11…read more(phone) to RJ45 (ethernet) ports. Also installed a central patch panel. Started using them this week and everything works great.

I went to Nestech Computers, Inc. because I had an issue with my PC. The owner, Raymond Vasciannie…read more(goes by Sean), recommended a new motherboard, as he said my current NZXT N7 Z490 was dead. I found a compatible, refurbished model online (Z590), which he installed, and returned my PC. Shortly after, Raymond reached out, asking for details on my old motherboard, claiming he had a similar client issue. This was unusual given that my motherboard model is rare. Later, I discovered a Facebook listing posted by Raymond, selling an NZXT N7 Z490 marked as "used"--posted shortly after our conversation. I later found out that the same listing was made on OfferUp. I grew suspicious, as the listing perfectly matched the markings on my old, dead board. When I asked him to return my old motherboard back, he agreed and immediately deleted the listing. He returned my motherboard but insisted that he'd sold another client's board, denying that the listing was of my board. Despite clear evidence, he stuck to this story and dismissed my concerns. This experience has raised serious concerns about Raymond's honesty and integrity in handling client property. I'd advise caution to anyone considering Nestech Computers, Inc., as I believe my trust in Raymond was severely misplaced.

Great work on my nephew's Xbox repair! Very quick and good price. I will be using this company for…read moreall my device repairs moving forward.

It SUCKED! It was a COMPLETE waste of time. They did NOT respond in a reasonable time! I went to…read morea reputable alternative! How's that?

Worked with Monica and her team on an issue with an iMac hard drive that would have cost a fortune…read moreat the Apple store and they were awesome. Great communication, service and will recommend and use them again in a heartbeat for any computer or networking need. Thanks a ton!!!

I feel compelled to write a review after the great service I have received from Paco and his team…read more After years of struggling with my IT, I was referred to Paco from another colleague. When you hire Prodigy, you are hiring them for the service and knowledge and not their pricing. From my first consultation with Paco, it has been nothing but smooth sailing. They communicate everything, every step of the way. I was most impressed with their service this morning. They did some re-wiring and last night and this morning, my network was not working at 100%. I called their after-hours support at 6am, and with the urgency of the matter, Paco called me back within minutes. He had his crew back here within the hour and they fixed everything. Two thumbs and and five stars for Paco and his crew. Thanks guys.

Our sincere gratitude for Proud Papa, Pack LeBron, to share his knowledge through WLCO's "Keeping…read moreChildren Safe and Protected While Using Technology." Thank you! PACO has impressive, Real Time knowledge of the constantly changing technology. EXCELLENT listening skills. He changed his slides to reflect the recent iOS update rolled out 1-2 weeks ago. SMART PHONES: iOS 12 -- Find My iPhone, Family Sharing, Screen Time ANDROID -- Google Family Link, Parental Controls SOFTWARE/APP -- notifications have been unreliable due to reception, cell towers, and location. HARDWARE -- modems has Parental Guidance features.