We were here around 630 tonight. The guy taking the order at the front seemed very disinterested in his work....then later when he bussing tables he had Bluetooth headphones in his ears. Maybe he would be more interested in his work if wasn't listening to music or whatever in is Bluetooth headphones. We both ordered burgers medium, they were both medium on outside and well done on inside but still okay. Then our table both ketchup bottles were pretty empty, I went to a couple other empty tables and those ketchup bottles empty. My wife went to get the salt and their were used napkins on table behind salt, GROSS! Then after we took 3 napkins out of napkin dispenser it was empty, I looked around and many napkin dispensers empty. This place needs vast improvement in the refilling of condiments and cleaning of tables. Maybe hire employees who are not disinterested in their job! read more

The Loop used to be one of my favorite restaurants. The food was fresh and diverse enough to please the whole friend group. Over the last few months all aspects of this business have gone down hill. First, multiple times I've visited around when they open. The tables and floor are all dirty, but they've just opened. The people working the front counter are no longer friendly or attentive. Once I came at 11:30 and they said that the person working the counter was running late so they couldn't take our orders. When we tried to order online (per the mgrs suggestion) the prices were higher. Weird to me that a mgr wouldn't be able to work the register and get orders flowing? Recently, someone in my party ordered a Caesar salad and the dressing tasted rotten. Two of us ordered shakes and they both were very watery. Very disappointed as this was always one of our go to spots. read more

The service here is great! I'm very happy with the crew you guys have right now! The pasta was a hittttt 10/10 will be back to try more things read more

THE LOOP RESTAURANT - Chicken Alfredo Pasta - Pizza Near Me - Durham, North Carolina

Good food, clean, and warm family environment. They were busy and service was a little slow but the food was fresh prepared and worth the wait. I shall return. read more

Had a wonderful Asian chicken wrap here, and my friend had what she described as the best burger ever. Would love to go back and try more.

I have been a customer of The Loop for nearly two years now and during that time have always enjoyed their great food and friendly service. Honestly, they're one of the few places in the area where the service is consistently impeccable. I've tried most of the menu and never been disappointed. Whether dining in, picking up, or getting delivery, I haven't had any issues with either food or service. And the dining room itself is a fun and relaxed place to eat. I know a lot of regular customers there who would agree with all the above! read more

So, if you order nothing else, get the strawberry malt!! It is the best i have ever had. As I'm writing this review i am wishing i had another one, ha! I wondered why they gave me a spoon, but no straw, then i discovered the big chunks of strawberries and it all made sense. The garden salad was also very good, a real salad with broccoli and the croutons were so delicious! Rosemary potato chips where fresh and lovely. The chicken sandwich was a little disappointing, but not bad. Just nothing to write home about. I will be going back, especially for a shake, but going to try something new! Definitely worth the visit! read more

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Clean environment. I ordered the grilled salmon burger and was not disappointed. Kinda placed in an off spot if your not looking for it. This place does offer its own parking spaces. But can get crowded quickly. read more

THE LOOP RESTAURANT - Grilled Salmon Sandwich - Pizza Near Me - Durham, North Carolina

This was my first time in today and I was thoroughly impressed with my experience! First the three girls at the register were super friendly and knowledgeable about the menu. There were plenty of options so I did have a lot of questions due to dietary restrictions. I ultimately decided to try a bbq chicken pizza on cauliflower crust, and let me tell you it was delicious! As I was finishing up a gentleman was coming around cleaning up tables and asked me how my meal was and took my dishes. From start to finish it was such a pleasant experience. I will definitely be making this one of my regular spots in Durham! read more

I was expecting a decent burger....they gave me an excellent burger!!! Nailed all points- tasty. Flavorful, thick....well done Loop!!

If you want the loop food go to Chapel Hill. They always have good service and food. This one in Durham was not good at all. We were almost the only ones in there at mid day and it took a long time to get food and then the pizza was burnt and yet served to us cold. read more

I LOVE this place!!! The French Onion soup is a must with all my orders bc its THAT delicious! We have had their burgers and enjoy the freshness of their vegetables. I also loved their portobella pizza! We order online and haven't had an issue with delivery service. read more

I had lunch here with my team. It is a fairly new restaurant located on Broad Street. None of us had ever eaten from the The Loop. For first timers, we were pleasantly surprised and I would eat here again. Atmosphere: There is plenty of space and it doesn't 'feel' crowded. Ive been to restaurants that fit as many tables in the dining area as they can and you almost have to step over people to refill your drink. Not here. There is also outside dining available which appears to be a viable option as the weather changes because they have an awning. There are a couple of distracting televisions mounted on the wall, which in my opinion takes away from the purpose of dining together and having conversation. But then maybe I am one of few that believes that good conversation can add flavor to a table. Staff: We were greeted immediately as we entered. The staff was pleasant and kind as they took our orders and took time to clarify what we were asking for. Im not sure how long the place has been open at this location but there was one lady on the register that seem to know pretty much everything. She reminded me of that person that you may work with that knows a bit about everything that is happening at the work place. The table busser was very polite as well. Cleanliness: Overall, the restaurant was Okay. I didn't notice any unswept food or trash on the floors. The kitchen area is open in the back and you have a direct visual. It was orderly and clean. We decided on a table that had been cleared but not cleaned. I did this myself with sanitizing wipes (my preference) but this would be the only ding in this lonnnng post. :) FOOD: The food was good. Our food was prepared as we ordered. It was hot and fresh. I had the salmon sandwich, another had chicken, hamburger and a pasta. There were no complaints about the food. The menu is simple enough that it shouldn't take you 10 minutes to read through it just to decide what you are going to eat. There are salads, sandwiches, pasta and pinsas. The price is as I expect and is no more than mist places that sell comparable menu items. Overall, I would eat here again. It was nice experience. read more

Poor customer service when picking up take out orders. Staff did not acknowledge I was waiting to be assisted (after 5 minutes of waiting). Then, staff gave an attitude when I asked about my order and stated that there were no pick up orders ready. **update: and it turns out that the pick up orders were ready since before I arrived to pick up the order. The staff had not seen it nor bagged it. read more

Delicious and healthy. Great selection of food. We will be back! Wish the WiFi was easier to access.

My work ordered in for lunch one day. To go items were packaged well and all sauces were provided. Pasta was a little overdone for others but perfect for me. Creamy and flavorful sauce. The salad only had croutons so it was missing a cheese and pepper combo that wold make it a Caesar salad but the dressing was very good. read more

THE LOOP RESTAURANT - Caesar salad - Pizza Near Me - Durham, North Carolina

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We've been wanting to check this place out because it's one the newest restaurants open. So glad stopped by! The food was extremely good and fresh! The milkshakes are pretty tasty as well. I thought the customer service was great as well. read more

Great food and great service. I had the "spicy" black bean burger (it wasn't very spicy, which is GOOD because I can't handle spice but it was one of few vegetarian options). The streak fries were tasty and crispy. The woman we ordered with was very sweet, very conscientious of our order too; I wanted extra pickles and there wasn't anywhere on the POS for her to write that so she walked to the back and I heard her tell the cook about the pickles! The food came out rather quickly too. They give you pagers to pick up your order from the counter when it's ready, and you clear your place as well. Cute decor and a chill, quick dinner spot pretty close to Duke campus. read more

Every time I order online for pickup there are issues. Missing items or incorrectly made items. This time we ordered a sandwich, no mayo add a pickle spear, and a burger, add a pickle spear. Neither of us received pickles and there was mayo on the sandwich. She hates mayo, so the sandwich was wasted. I already started counting boxes in the bag due to previous missing items. Now I guess I have to cut open the bag (they tie it closed) and physically remove every item and inspect? It's wrong every time. It's easier just to remove The Loop from our rotation or restaurants. read more

I ordered a sandwich for carry out at 3 on a Sunday and waited 50 minutes for my order. There were only 4 people in the restaurant when I ordered and it was not busy at all. Thirty minutes into waiting the cashier went to check on my meal and found out they the cook didn't have the ticket for it and no one had started on my meal. I'm not sure how they lost my order but I was very disappointed. I came in here expecting to pick up something relatively quick and ended up spending almost an hour here waiting for my meal. read more

The food is buss Service is amazing They bring your food out on time it's hot when u get it read more

This restaurant is setup is a little different. You order at the counter then find a seat and pick up your food at the counter as well. Food was decent but needs bigger portions and the restaurant needs vegetarian and lactose free options as well. read more

Great food and wonderful customer service. Very large menu with lots to choose from and eveything is always delicious from the salad to the roasted vegetable panini! read more

This place is close to where I work (NCSSM). It's great for our lunch mafia because we don't all arrive or leave together. The pizzas are solid and the burgers are quite tasty. Definitely opt for the onion rings. read more

The neighborhood restaurant has everything. Good service and friendly. Selections are a good variety as well as fresh, healthy. Atmosphere is welcoming and very clean. read more

Really cute interior with very efficient staff. The food is made very fresh and delicious. It has been my favorites lunch spots lately.

Service was amazing and very nice I had a server named Tati and she helped me out with my order and I was very pleased this establishment is very nice and had a nice vibe to it I will definitely come back with friends and eat here Very good place to take friends and eat read more

Great food. Interesting combinations. We have eaten here a couple times and will continue too. Wish they bussed your plates and stuff.

Very nice and unexpecting taste. I had the Vegetable Bow Tie with a red light sauce. It was very good 5*. My husband had the chicken alfredo with shrimp that was 5*. My cousin had the breaded chicken garden salad 4 1/2* she wished it had little more chicken... dressing.. Mustard vinaigrette... ambiance: cute! Loved the green pocker dots.... serves at the counter was absolutely amazing... I just wished that we were severed our food after the register asked for a Tip. It's a walk in, walk up order and pay them be seated.... Thanks for the Experience! I would go again read more

Food was good but the staff was exceptional. My sister, mom and our three kids under 4 came and we had a great time. Every staff member was friendly and helpful but the manager (pretty sure she was the manager) was awesome. Sometimes it feels like restaurant employees dread seeing young kids but not the case here. read more

We are from out of town and took the kids to SkyZone to burn off some energy. Afterwards, we popped into The Loop for lunch because it looked super cute and had something for everyone to eat (including the 5-year-old!). The mushroom pizza is soooo delicious! The staff was kind and helpful! Parking was also easy! read more

This was my first visit. I had the personal pizza with bacon and portobello mushrooms. It was very good. You order at the counter which I don't tend to like for dinner, but that's OK. The restaurant is clean and bright. There is no bar. I have no hesitation recommending this place for lunch and for dinner as far as the food goes, but if you're looking for something more refined for dinner, this is not the place. read more

Ordered the Loop Burger with Cheese. Meat was great, tasted like beef! Chew texture and mouthfeel was good. No filler, juicy without oiliness. So glad steamed broccoli was available as a side in lieu of french fries. Interior space was voluminous- high ceiling, tables and booths were comfortably spaced apart (covid precautions still in effect). Air circulation good because no cooking smells escaped from the open kitchen. Respectable outdoor tables under roof cover also available. read more

Average at best. I've tried eating here 3 times now because it's near my home. Chicken is always very over cooked and dry each time. And terrible service as well. read more

Food was very good. I ordered a burger and it was cooked as order. I used their takeout and delivery services both were on time.

This place has recently become one of my favorite spots to go eat. The space is very nice, The menu has a lot of options and the food is always really good. The employees are always friendly. I came here for lunch with a large group and the staff was extremely nice coming up to our table asking us if we needed anything and taking our trays and dishes from the table for us while we were there. overall I have had a very positive experience and will continue to eat here. read more

I searched Uber Eats for close to an hour tonight trying to find a nicely rated restaurant.. We decided on The Loop and ordered the bbq bacon cheeseburger and the regular cheeseburger, both with steak fries. The burgers were both good and a good size. Overall I say good value, but just missing that "wow" factor in the food. Worth a try as maybe there are better dishes. read more

Ordered online and food was unfortunately all wrong. Everything had mayo slathered all over it, though I'd requested no mayo in every note for every burger, the fries were limp, the chicken overcooked and dry, the vegetables pale and sickly looking. And the "medium well" burgers were varying shades of dark, bloody pink-red in the middle. read more

Was in Durham looking for a place to grab a bite. I arrived at 830. 30 minutes before closing. Normally I wouldn't do this but I had no other options. Staff was INCREDIBLE. Food was FRESH. Chicken sandwich, Cheeseburger and strawberry shake. ALL YUMMY. Grant, the kitchen manager was very friendly. Stayed past closing time. Nobody gave me any issues! For a moderately price "American Food" restaurant, The Loop it is one of the best. I'LL BE BACK. read more

I've always loved The Loop and it did not disappoint this time! I had the salmon sandwich with tomato soup for the side. The soup is creamy and delicious. The salmon was flavorful and slightly crispy. I would order this again! read more