Dustin was super friendly and efficient. Took only a few minutes to get my issue sorted out. Thanks!read more

Great timely service. Gave accurate pricing, kept me informed about the appointment. Took care of…read morerekeying and fixing a door. Will use them again

Communication and attention to detail just wasn't there for me. First visit got 2 out of 3…read moresmartlocks installed, but couldnt finish the job because either they didnt have the right equipment or only the other guy could do a fresh install, not sure because I got a different answer each time I asked. Totally fine, I figured it was my mistake in describing the project somehow so I was willing to pay the $85 visit fee a second time to get it wrapped up. Scheduled for the next day at noon but because it took me 18 min to respond to a confirmation text I received at 11:40 my appointment was bumped down in priority and arrival time became sometime after 1pm. I was happy to wait for a bit, I know these kind of things usually need some wiggle room, and as long as we could have wrapped up by 2 pm it would have been fine. The issue was the person I was trying to get a timeline from got so defensive immediately and talked my ear off about how the delay was my fault. I just didn't feel confident my time would be respected. I easily found another service to install my third lock (and straighten out the first two that were put in a bit crookedly) for less money and with a policy of keeping set appointment times. Seems like this place might be good for key emergencies but unless you have the time to wait by the phone I wouldn't schedule them.

Michael was extremely efficient, responsive, and offered fair pricing for a car key replacement -…read morecan't ask for anything more!

I've used Mister Key's fantastic reliable service twice now and will be recommending him to local…read morefriends. The first time he helped us change multiple locks after a move-in, plus he adjusted a very crooked doorknob and put in a peephole at a height accessible for a wheelchair user. (I really appreciated that he asked me for my input and had me test the height before drilling. He never once commented on or asked about my disability, just treating me with friendly respect like any other customer.) He also tried to rework a smaller lock system for us with multiple trips to the hardware store and was honest with us about why it wouldn't be possible, with suggestions for what else to try that was beyond his scope. Though I suspect that was frustrating for him, he never got angry but stayed level-headed and kind. Weeks later he came by to fix a mistake I made in buying an extra key at the Minute Key at the hardware store. Though he'd given us plenty of good quality extra keys, I was tempted by the pretty design. I had even splurged on whatever extra pricey service the Minute Key offered to buff the edges of the key so it'd be "guaranteed" to work better. And what did it do? The very first time I put it in the lock, it got so stuck it wouldn't even turn! A family member experienced in these things tried graphite on it and it wouldn't budge, but I knew John would be able to help. He came out promptly, didn't give me a lecture or anything about using the Minute Key (I was already so embarrassed) and made sure I knew he could always provide me with good quality extra keys. After he got the bad key out, he did a good job explaining why the lock was technically useable but might be damaged and at risk for getting stuck again. He knew we're on a budget, so I appreciated having an affordable option with the risks explained, but in the end I decided to have him re-install a new deadbolt. He got the job done quickly and carefully at a very reasonable price. I feel safer with new locks in place and also safer knowing John is just a text or call away if I make another mistake (though I promise I've learned my lesson)! Thanks, John!

Wonderful service and very attentive to detail and helpful. John rekeyed an electronic lock for…read moreuse. He was on time, and professional. He was called for a rekey, and was able to schedule us for the next day after we called him in the evenin. He even adjusted the door hinges. Door and latch closed much better than it did before the door was rekeyed. I did not even know it was possible to improve the latching. Definintely great value for the price. And a better working door than before.

I had a smart lock on a condo that I had lost the physical key for, and he was able to replace the…read morecylinder (I think hahaha, not my area of expertise) and give me a set of new keys. He was super quick to respond, came out the next day, and got it done in under 40 min! On top of that, I had mentioned an annoying back sliding door that wouldn't lock and he was able to fix that for me as well. Super nice, reasonable price, would recommend and would use again!

I had a fairly complex project. The guy came out multiple times. He was clearly super knowledgeable…read moreand helpful. I worked with several other locksmiths who gave me incorrect advice and one who thought they could do it but couldn't. The value for the service received was exceptional (honestly they undercharged IMO).

Dynamite. They came out right away. Price was as agreed and no hassle. I was done in 12 min…read more Spectacular. Thank you

Came out quickly middle of the night. Quickly solved the problem & we were back in the house in no…read moretime. Pricing was great too.

Daniel went out of his way to help me out with a much needed spare key in just the knock of time .read more

Dealership quoted me $500-700 to remove MyKey restrictions due to not having a second master key…read more Called Bull Star and they were able to 1. Service me same day, and 2. Make a new master key and remove the restrictions in 15 minutes. Best part is that they charged me less than half of what the dealership quoted me. Super friendly and kind, thank you!!

Simon came and did additional work for us. Couldn't ask for…read moreany more friendly, polite, and dedicated service. He came on time, went and got coffee while I ran to Lowe's to get the correct Ring equipment then stayed as long as was necessary to ensure the RING was working correctly. Simon has the patience of Job and we will call this company WHENEVER we need lock and key services!!!

Thank you Henry for saving the day and helping me get my keys out of the trunk while I was out in…read moreAustin! He was responsive and timely which certainly saved me a lot of headache. After calling him, he was thankfully 15 min away from my location. Super quick and smooth service!

What a great service this gentleman delivered! He showed up 15 minutes after i called him, was very…read moreefficient with state of the art locksmithing. Took him about 20 min to replace, reprogram and cut a key. Charged me less than all the other mobile locksmiths I checked with! Highly recommend this company.

I've been using this vendor for about a year now, and my experience has been excellent. The owner…read morehas come through for me multiple times, even getting a locksmith out the same day when needed. Their prices are reasonable--though I'm not entirely sure how they compare to the Austin market, I can say with confidence that they prioritize fast service and reliability. The quick response time and great customer service are what keep me coming back. Saeed is fantastic!

Dennis provided excellent service! He quickly cut the lock off my storage unit and made the whole…read moreprocess stress-free. He was professional, communicative, and the job was completed without any issues. Highly recommend if you need a reliable locksmith!

Deniz was great. He was very communicative and quickly resolved our lock out. He came at 9pm after…read morea long day because we really needed to get unlocked. Made our day. Would definitely recommend!

Fast and easy. Great prices too. I will definitely be coming back if I need anything.read more

Quality key cuts at an affordable price. The staff is very knowledgeable and ready to help.read more