Beautiful hotel. Much to explore both inside and outside and out. Great experience but will focus on the staff and excellent customer service. From the front desk to the housekeeping person from whom we asked directions and insisted to escort us to show us the way, everyone we encountered was friendly and helpful. read more

This is a gorgeous hotel! I recommend the cottages, the rooms are huge but they are a bit of a walk to the main building and the restaurants and indoor pool. The amenities are great; your stay includes tickets to the gardens and museum which I don't think we would have considered otherwise, but really liked. I found the bed and blankets super comfortable, and loved the bathtub and shower. The restaurants were all very good, especially the Circular and Harvest. They aren't cheap but were definitely good food and service. I ordered room service once and it came incredibly quickly, and also was delicious. I didn't get to use the spa there, but the in-room products of chocolate mandarin scented shampoos and lotion tempted us to buy the full bottles. Next time I will book earlier because I didn't realize how fast the spa treatments sell out, but I bet it's worth it. I actually bought the plush white robe from them because it was so nice! We'll definitely be back! read more

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Bottom Line: A unique, historic, resort-style hotel with a luxurious feel. Most people probably go to Hershey for the amusement park, chocolate or the spa. On my most recent trip I went to Hershey for history so naturally we stayed at the historic Hotel Hershey. Built in the 1930s the hotel is often said to be European architecture because it is influenced by Spanish, Italian, Mediterranean, and Iberian styles. It is a neat building and unlike anything else that I've seen in the area. Most of the hotel is historic but there are some recent additions too. Since we were in Hershey for history we chose to stay in a historic room. The room was a tad small but good enough for a short stay. The bed was mostly comfortable and the bathroom was adequate. We enjoyed views of Hersheypark in the distance and loved watching the non-stop documentary on Milton S. Hershey on the TV. We purposely stayed at The Hotel Hershey between the busy Halloween and Christmas seasons. We enjoyed a quiet hotel that seemed to be mostly hosting adults. I think I only saw two kids and a few teenagers the entire time. Given it being a slow weekend for the hotel, we were able to enjoy some of the amenities even more. As far as amenities go, we used the spa, gym and indoor pool. We practically had the gym and pool to ourselves but the spa was packed! We also enjoyed checking out the various shops off of the lobby and we dined at several restaurants. Of the amenities, the gym was definitely a pleasant surprise. The gym was spacious with full height windows looking out towards the mountains in the distance. Another pleasant surprise at the gym was Jack. He was very welcoming and helpful. I am still in awe of some of the unique characteristics of the hotel like the Fountain Lobby and the Iberian Lounge. I think both of those spaces really provide some insights into what Hershey enjoyed and his travels. Overall, The Hotel Hershey was a great experience and I would certainly return. read more

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We visit Hotel Hershey every year and find it to be charming and with an old world elegance. The staff is always friendly and welcoming. We enjoy the amenities such as the eateries and the pool but also find the outer gardens and walkways to be equally enjoyable in every season. thank you! read more

The Hotel Hershey - Hotels Near Me - Hershey, Pennsylvania

Nice place I'm here now on Sat may 31 5:52 pm I don't want to leave pool,and Cocoa bean ride amazing free Hershey bar at the end I would recommend this for a trip. read more

Small room. No fan in shower, thick towels that aren't great, no shower pressure. Drafty windows that let in street noise (even on the 4th floor). No material in the room regarding dining options, hours, locations, etc. The bed was comfortable and the bedding was nice. read more

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The Hotel Hershey was founded by Milton Hershey himself as a means of providing jobs for people during the Great Depression. It has become the premiere resort destination for Hershey Park and other attractions in the area. Advance reservations are required since this hotel fills up quickly. It is pricey but all ways worth it. I had booked a reservation for a standard king room, did express check in, and was able to get to our room mid afternoon day of arrival. You get a complimentary Hershey's candy bar as a welcome gift. The room is small but the view overlooking the front veranda and Hershey Park was fantastic!! The bathroom has ceramic tile fixtures and a small stand above the toilet to place my toiletries. The room was very clean and came with bathrobes for our use and Chocolate toiletries from the spa. The people here go above and beyond to make you feel welcome and see that your every need is met. The fountain lobby is straight out of the Mediterranean for look and feel for this place complete with tiled floors. The magnificent fountain in the center makes a great photo opportunity. Behind this lobby is the Circular restaurant (reviewed separately) made up in a round shape to accommodate Milton Hershey's wishes that his dinner table be circular for more intimacy among guests. Your reservation includes complimentary admissions to the Hershey story museum and the botanical gardens for every member in your party. Your welcome kit gives you a map to tour this beautiful property. The hotel has a fitness center in a separate building, HH carved bushes in the back with a reflecting pool on each side ending at a pergola which is simply breathtaking. The outside swimming pool has waterslides for kids and there is an adult only pool along with a whirlpool. Near the Harvest restaurant is the Cocoa clubhouse on one side and other the other an outfitting station that arranges for daily and evening events out of the back patio. They offer disc golf for a nominal fee and you can rent a cabana for swimming. They have an 18 hole putting range behind the Harvest restaurant. To the back of that are the premiere cottages. Off to the side beyond the Harvest restaurant is a sports complex. Hiking trails surround the facility. Check out the rock garden when walking the grounds. It is perfect for weddings and special occasions. The indoor pool has another hot tub along with a children's play area. Meeting rooms are off to the side of the building. In the West section of the complex is the Hershey Spa where you can enjoy spa treatments and purchase spa goods. (Reviewed separately). If you have time take a look at the many photographs of Hershey as it existed back in the day along with advertisements for some of their candy bars. Also check out the falcon cove where once a day they bring out the falcons for you to see. They do offer complimentary transportation to and from Hershey Park and if you bought a ticket to the park you would get 3 hours night before free admission. Everyone did their best to make us feel welcome here not only calling us by name but making sure every need was met promptly. There are plenty of dining options and the stores carry some merchandise exclusive to them that you wouldn't find at Chocolate World or Hershey park. They have a nightly quiet time sign they post on each floor asking people to refrain from loud noises from 9 PM- 8 AM the following morning. I was grateful for that sign since our room was close to the elevator. That was one of the small drawbacks we faced here, in that the elevator seemed to run slow and you had to wait some time before it came to your floor. Still it didn't mar our experience. Most every place we visited on site gave us a Hershey's kiss with our meal or threw them in our shopping bag when we made a purchase. There is plenty of outdoor parking and electric vehicle charging stations. All in all it was a great place to relax and unwind with many outdoor sitting areas to take in the view. Our visit was truly outstanding! read more

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What a beautiful property! I came here to enjoy the spa at Hotel Hershey. I've learned so much about this property just from reading reviews on Yelp. And what a Gem. The staff provide wonderful customer service. I've only run into one employee that was rude. And maybe it was just a bad day for her. They have so much to offer on this property alone. I'd suggest doing a little research before staying. You can miss out unless you ask. I had a wonderful stay at the spa and was able to use the hotel's as if I was a guest here myself. The one thing I'd like to try when I come back are their trails. It was raining pretty hard when I came so I missed out. Overall, I feel pampered and relaxed. read more

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I booked 1 night for me and my friend, since we were doing a spa day and mini girls weekend. The hotel room for 1 night was $900. The room had no amenities other than a keurig coffee machine in the room. The Tv was not a smart TV and the bathroom has not been updated. You do not get a discount at the spa for being a hotel guest. My friend and her mom spent the afternoon at the spa having lunch at the Oasis lounge and dinner at Trevi 5. All was fine until dinner. My friend had her husband and 3 children join us for dinner. That night she began throwing up multiple times and at least every hour. Her husband had gone home and let her know he and their children were also throwing up. She and I discussed what could have caused this and after process of elimination realized they had food poisonings. I spoke with the front desk and I checked out. The assistant manager called me within a few hours and was very empathetic. She took detailed notes of everything that occurred. She let me know the manager would be reaching out. I asked for our meals to be covered since we spent over $2,500 that weekend on the room, spa and both meals on site. I felt that was the least they could do. The manager called and showed no empathy or apology. She explained to me that there were no other complaints so it must not have been the food served at trevi 5. What I explained to her was the reason I reported the issue was the meal that everyone got sick from was a kids menu item. Kids don't know they have food poisoning and if their parents did not eat the food/get sick they would think the kid ate too fast, much or was sick from a day at the parks. I did not want anymore kids or adults to be sick. The way the manager handled this situation was a joke for customer service and I let her know that. The hotel restaurant made my friend, her husband and 3 children ( 11 months, 2.5 and 5 years old) sick and had no response other than taking the kids meal mac and cheese off her bill.....which I ASKED FOR at the very least. What a joke. Hershey you want to be a boutique hotel with Dollar General amenities and ambiance. I will say the front desk who checked me in, received my initial complaint, the assistant manager and the runners who brought our luggage, extra towels and anything else we requested were AMAZING!!!!! The manager Glenn Vandercaff is very much the opposite. read more

This was my first visit here and this is an absolutely GORGEOUS hotel!! STAFF: Complimentary valet parking. Staff at the front desk are very friendly and helpful. Check-in was quick and easy with ID and a credit card! You also receive a Hershey bar per person upon check-in. Let the indulging begin!! Every staff member we encountered greeted us with a hello and a smile or "do you need help with anything?" Staff here is very customer oriented and it shows. ROOM: We had a room with two very comfortable queen size beds and it was VERY clean. If you go to the Hershey Hotel website and click on "Accommodations" the rooms look EXACTLY like they are pictured! It had a Keurig coffee maker, fridge and safe. The bathroom was typical and had chocolate mandarin body soap/shampoo (which smelled amazing)! You are in the land of chocolate here so expect to see/eat/smell a lot of it!!! Nice size closet with a light that comes on when opened and plenty of hangers. Also two comfy bathrobes for your use while there. Nightly turn down service if you are interested. Elevators are small and can be very slow if it's a busy time. We took the stairs most of the time except for when we had our luggage with us. FOOD: We attended an event here, so this review isn't about a particular restaurant inside the hotel. But this is where they out-do themselves! Food was absolutely outstanding, as were the chefs that served it. We ate so much and there was nothing we had that we didn't like. The desserts were incredibly indulgent and so hard to resist (I didn't)!! All I can say about the food here is WOW. We did have breakfast one morning at the Circular restaurant. It was your typical breakfast buffet--create-your-own omelet station, Belgium waffles, fruit, granola, cereal, muffins, different meats, potatoes, etc and it was satisfactory. Service was very good here as well. SPA: I had the 50 minute cocoa massage (where they basically use a lightly chocolate scented massage oil) and while I can't say it was the absolutely best massage I ever had, it was pretty good. There is a quite room where you can "hang out" and enjoy a good book or just to relax. They also have a steam room and aromatherapy room. You also have use of the pool and hot tub. Near the spa they also have some gift shops that have a lot of neat items for purchase. Make sure to check it out! MISC: Incredible views from this hotel. Especially on a sunny Fall day. Lots of places to sit and relax and enjoy. This is also close to everything Hershey has to offer--only about a 1/2 mile from Hershey Park, Hershey Gardens (is a little closer), and a few miles from downtown Hershey where there is an immense amount of history to learn about. There is an ATM inside the hotel--PNC Bank and its conveniently located around the corner from the check-in desk. I can't wait to visit again and I am now in the process of rounding up some friends for a girls weekend away, including a spa package! read more

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Rooms, elevators, hallways are very dated. This place looks like it was lovely 60 years ago but has not been renovated since. -The maintenance and security people all have their walkie talkies on full blast as they roam the hotel so your sleep is frequently interrupted. -The day before arrival I received a text saying the Hershey Lodge was looking forward to my arrival. I got mixed up so that's where I put in for my Uber to take me from the airport. I got there and they said , no you are at Hershey hotel. I took another Uber to the Hershey hotel and I told them what happened. They shrugged and said yeah our computer had a bug yesterday. No apology. No attempt to compensate me. - the chocolate is as mediocre as the hotel. read more

This historic hotel is haunted. Yes! It's true! It is a gorgeous hotel with comfortable amenities and good staff, but you might encounter an unwelcome guest in your room. I stayed for a special solo birthday get away for my 42nd birthday. I included a trip to their amazing spa to get a cocoa facial. Such a wonderful treat and warm, welcoming staff in the Spa, but beware Room 924 is haunted! I was woken up at 2:30 a.m. with a temperature drop in the room and the entity calling me, "Mommy." It was terrifying. Sorry, no paranormal discounts at a 4 star hotel, but I did get my room switched. Bring your holy water and stay away from the room and the adjoining room next to it. The food was wonderful at Trevi 5 and the Chef's Market cafe has a delicious selection of gourmet treats, coffee and grab and go food. Don't forget to try a signature chocolate martini each restaurant has their own. read more

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We had the most fantastic time at the Hotel Hershey. What a lovely hotel! I don't know where to begin. First, the hotel is gorgeous. We especially loved the older lobby. Also, they have the most amazing restaurants and we especially loved the Iberian Lounge. Our room was so cozy and comfy and the grounds are stunning. We lucked out by having warm weather in February and were able to sit outside on the upstairs balcony and took walks around the ponds. If we are ever in the area again, we'll be back! Highly recommend this gorgeous hotel. read more

The Hotel Hershey - The lobby fountain! - Hotels Near Me - Hershey, Pennsylvania

I stayed 1 night at this hotel for a personal trip. I paid for the trip myself, full price, no points used. It was the first time at this hotel, not my first time to Hershey. Covid Related There don't seem to be any special instructions related to housekeeping or anything at check in. It appears to be business as usual. Location Very easy to find using Waze, lots of signage as you get close to Hershey. Room I had room 401 with 1 king bed, away from the elevators (my preference). The room is on the small side, but there's a lot of furniture in here and it's clean. The extra pillows I asked for were in the room when I arrived. The bathroom is a separate room with a sink, toilet and bathtub/shower. There is really no space on the counter for your stuff. I moved their stuff to the floor and used the space for my stuff. I made it work. There are very large closet, with a light inside, extra pillow and blanket. A full length mirror on the outside of the door and a large mirror over the desk. Two bathrobes. There is a Keurig machine in the room, so if you like Keurig, you can bring your own pods. Powdered creamer though, so that's a bummer. The windows have curtains so I carrying binder clips with me to keep them closed enough to get a really dark room. HVAC is really noisy but the A/C works well. Hotel Staff The hotel staff I interacted with were all very pleasant and helpful. When I first arrived (at 3pm which is check in) I could not find a bellman or a cart, but one appeared once I got my stuff into the lobby, so all was well. Check In/Check Out I don't believe there is any type of app or online check in, you have to go to the desk (but then you can't get your chocolate bar on an app ;o). Check out can be done by text. They sent me a text the morning of checkout with instructions. Parking There is plenty of free, unassigned self-parking in front and on the side of the building. No parking passes needed and they did not ask for my car information at check in. There is also valet available. Since it wasn't very crowded, I was able to find a spot close to the entrance. Lobby The lobby is large. They had various fresh flowers in vases on the center table when I arrived. Every thing is grand with antique style furniture. GPS/Cell Phone/Internet/Business Services Hotel internet was great for work and personal stuff. No issues connecting or doing work. No issues with cell phone signal (Verizon) and Waze works perfectly. Pool There is a decent sized indoor pool with towels and a lifeguard. Restaurants Because it's mid-week and off season, only one restaurant was open today for lunch and dinner, so not a lot of variety. In listening to other guests, it seems like they open different restaurants on different nights for people staying more than one day. Breakfast Breakfast is in the Circular. Since it was off season, it was not buffet, so you ordered off the menu. It was excellent. read more

If I could give this hotel, 20 more stars, I would ;always stay in the cottages which are large, pretty and very clean. We go every year around November the spa at Hershey is the top and all my services I would recommend especially the chocolate wrap.room service was just wonderful always on time always hot and they always set your table and show you top-notch service. this is great for a mother and daughter special getaway. read more

The Hotel Hershey is an absolutely amazing Hotel in the heart of Hershey. The hotel was built in the 1930's under the construction of Milton Hershey. The hotel was actually modeled after an Egyptian Hotel that Hershey saw on a post-card. During my most recent stay I stayed in the newly built cottages that are along the woods. However, they have plenty of traditional hotel rooms available. Both the cottages and hotel rooms are spacious with large beds and giant modern bathrooms. The rooms also have both TVs and great views. For example, the traditional hotel rooms gives you a great view of either the gardens behind the hotel or the town of Hershey. The cottages contain porches that allows you to see the woods and experience nature. The hotel also has plenty of commodities including an indoor pool and an outdoor pool with a water-slide. The outdoor pool also has a hot-tub, cabanas for rent and a pool devoted to just adults! They also have a plaza devoted to games for the families. Those include ping-pong, bean-bag toss, bucket-stack and foosball! Ping-pong was my personal favorite and was pretty popular among families. There is also a courtyard in the back with beautiful shrubbery as well as ponds with koi fish! Activities in the hotel are frequently offered. Those include chocolate bingo and gold with glow-in-the-dark balls! The hotel also has a variety of delicious restaurants including the famous Circular, Harvest and Trevi 5. They also have a coffee-shop known as Cocoa Beanery and a place to pick up baked goods called Sweets. The hotel also has a business center, gym and spa on the hotel's property. The staff here is also great! Frank the bell-hopper is polite and great have a conversation about Hershey with. The concierges here are also kind and help you with anything you need. There is also a complimentary chauffeur service, which I have used before. Two chauffeurs Fritz and Lynn are very good! I have been coming to this hotel for years and I will continue to come! read more

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Literally a fairytale on earth. The grounds are immaculate, the accommodations are luxe, and the staff treat you with so much kindness you want to reach out and give everyone a hug. I'm lowkey tearing up right now because I wish I was back. I stayed here for a work conference and felt like a princess from check-in to checkout. The interior is reminiscent of a historic castle with a lovely modern flair that demonstrates the pristine upkeep of the property. Upon walking around the grounds of the property, you'll quickly discover just how gorgeous it is. The fountains, the pool(s), the nature...even the basketball court...it was seriously so beautiful, calm and relaxing. I felt so much peace just by sitting out by the water and listening to the wind. My room was just as lovely. I slept so good I didn't want to get up - but I had to, as I had to lead a team presentation. I'm not sure how this place is during the 'peak' seasons, but for the time I spent here in early May, I would definitely return - and enjoy recreating my fairytale life again. read more

The villas may have refreshed furnishings but needs to be refurbished. Tile in shower needs to be replaced and the mortar of the patio slats near the exposed steps need to be repaired. Need a light by the steps for the back room, not just by the door. And customers should be told ahead of time if the room they get is at the walk out basement level or the street level. Clubhouse is nice but the continental breakfast and afternoon snacks doesn't really make the villa worth the extra cost. Enjoy the great amenities in one of the hotel rooms instead of the villas. read more

My family stayed in the cottages, which will be the majority of this review. The cottage was 4 rooms, 3 of which had double Queens and 1 with a king. The queens felt small, almost close to a full I don't know if I'm losing my mind or if they were actual full beds. The bedrooms were large but awkwardly arranged, our TV and stand were thrown into a corner, if we had people on both beds. Only one could watch the TV. The bathrooms were large and beautiful. The great room which was the selling point for us booking this, was nice but a fireplace that didn't work, a TV shoved into a corner very awkwardly again. And a minimal stocked kinda kitchen area. You need a larger waste basket, actual silverware, wine glasses, a wine opener, a bottle opener. The room would also benefit from a large fridge. The resort is very big, we ended up driving to areas of the resort because of the size. The cottages are walking distance to the pool but a drive to the main building and shuttle area. The pool was a kids dream. The adult pool needed the same heated water as the kids pool. Maybe I am crazy but it felt a few degrees cooler. The food shack and drink shack were quick but again could benefit from having pool service. Overall I liked the hotel and would recommend it. With a few improvements I mentioned above I think it would of been a game changer. read more

Impeccable! From check in to check out. This is a not to be missed five star experience that will impress. Our concierge "Andrea", was so pleasant and accommodating. She provided my daughter and I with private transportation to chocolate world without hesitation. This was due to last minute scheduling on my part. Our hotel chauffeur "Jim" was outstanding and friendly. His pleasant demeanor and professionalism made our day. Both of these individuals are true ambassadors of the historic Hotel Hershey. The hotel itself is spotless clean and very well maintained. The pool staff, lifeguards and even the engineering staff were friendly, outgoing and pleasant. Very convenient five minute complimentary shuttle ride to Hershey-park. They drop you right outside the front gate. One hour early admission for HH guests. Great benefit! The hotel pool is huge with two great slides. Food and beverage service is conveniently available. Very easy and convenient self parking or valet is available. Thank you HH for a great sterling experience! read more

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Great hotel room size. Went for a job conference and everything was as expected. Food, service and customer relations was above normal. Continue with your great service. We will be back. read more

The Hotel Hershey - Hotels Near Me - Hershey, Pennsylvania

We stayed at the Villas. It was my Daughter and my granddaughter and I and we had a villa with 2 queen beds. We highly recommend the Villas. The bathrooms had with a wonderful large bathtub to soak and a separate shower. Very luxurious. The villa concierge with drinks, snacks and deserts free throughout the day was so nice. Jill who worked at the concierge showed such excellence in customer care by answering all our questions, set up reservations for dinners and was such a kind enthusiastic caring person. She goes far above and beyond and made our experience one we will never forget. We will definitely come back. We would also like to mention Trevi 5 resteraunt. Excellent service and yummy Italian dishes. Brian was our server the 1st night we ate there and was OUTSTANDING! Ask for his area. We also had Lisa the 2cd night and she was also fabulous. We moved to the Hotel Hershy queen suites the 3rd night and Jill and Jaiden were very lovey and helpfull with my room reservations. read more

Hotel Hershey is an awesome historic hotel and a great venue for a stay. All amenities on site are fabulous. Our stay was the newest concept at the Villas, just behind the Hotel. It includes the Concierge lounge and it was a hit. We enjoyed every restaurant and amenities on site. The spouse did an entire Spa day and was happy. The highlight of the stay was the Staff, everyone made our stay pleasant. Shout out to guest services, shuttle bus for the AACA swap meet, the professionals at all the restaurants and bars through out the properties, We will be back in the future. read more

I wish I could make it a 3.5. The main things that made this place special was its location and having a world class spa. The employees were also kind, they give you a chocolate bar at check in, and the chocolate mandarin bath products in your room are fantastic (I actually bought full size bottles to take home). The indoor pool is nice and my nieces enjoyed kids activities like a St. Patrick's Day hunt. All this being said... the hotel itself is seriously outdated and needs a facelift. Carpet was peeling up in main halls, amongst other things. A place so expensive should be kept a bit nicer. read more

The Hotel Hershey is one of the best hotels I've been to. Every time my family and I go we have a great time. We still haven't even scratched the surface of everything there is to do either. There are plenty of places to walk and there are beautiful trees everywhere. There are also a variety of places nearby to visit. One of our favorite places near the hotel is the botanical gardens, which is a quick walk from the hotel. This is a beautiful place with a variety of trees, flowers, and various plants to observe. There is also a zoo nearby that has a variety of North American animals including wolves. During the last summer we spent some time at the pool area where you can rent a cabana and relax all day. Food service is readily available at these cabanas. Our favorite restaurant is The Harvest, which has fresh locally grown food. Room service is also quite good if you decide you don't want to eat out. The Hotel Hershey also has a variety of activities available including falconry and sports. They have a tennis court readily available as well as a basketball court and a volleyball court. The rooms are also very nice and bright with updated televisions and all the expected amenities. This is a hotel that my family and I have been to for nearly twenty years and we've witnessed how it has been renovated. It used to feel pretty old, but has been well-renovated and brought up to date. Also, there is chocolate everywhere and you can even find it in the soap! I believe that The Hotel Hershey is a great place for anyone to experience and I highly recommend visiting this hotel. My family and I will definitely be back. read more

The Hotel Hershey - From the veranda. - Hotels Near Me - Hershey, Pennsylvania

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Everything about this historic hotel oozes with class. From the gorgeous foyer with a huge fresh flower arrangement to welcome you, to the breathtaking lobby with its mosaic tile and bubbling fountain, to the pristine and marble tiled restrooms to the beautiful gift shops and the restaurants, this hotel is superb! Not only has this hotel been around since 1933, but it's been elegantly maintained and the grounds are meticulously manicured. I oohed and aahed over the thoughtful, tasteful details and majestic, graceful appointments. The Mountain Views are spectacular. The service is impeccable. This hotel is luxury personified. The beauty and the experience is worth the price! read more

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As you may have read in my previous review, my stay at The Hotel Hershey was phenomenal when I visited the last time. Well, this time, sadly, The Hotel Hershey missed the mark expected of a 5-star hotel. This time when I visited, I noticed the tap was running slowly. I called the front desk, and maintenance promptly came and adjusted its water flow. It seemed to me that the shut off valve was turned down for some odd reason (until I had to call to get it adjusted). As for the room, sheets, pillows, bathroom, floor, etcetera, all were clean and smelt fresh, as expected. The only issue I have here is the tissue. You see, I use a lot of tissues, and when the only box, which was in the bathroom, became empty, I called front desk for some. They said someone will be there shortly. It took them 2 hours and 3 calls for them to bring a single box of tissue. As a reminder, I should reiterate that this is a 5-star hotel, so better service is clearly expected. Room service was partially okay in terms of meals ordered. The food was very tasty overall, and the kitchen appeared to have no problems as was evident by the high quality of the food. The only issues I have here is that I ordered a late night pot of hot chocolate, and had to make it myself as it was delivered to me in the form of a pot of hot water, and a few satchels of hot chocolate. If I pay $720 a night, clearly I don't intend to mix my own hot chocolate (I paid ~$70 for that late night meal as well). Even at Starbucks, they mix the drink for you! By the way, the $720 a night is another major problem. When I booked the reservation over the phone, the reservation agent said: "That'll be one thousand fifty for two nights". I thought: "Still expensive, but okay." So, I told her to book the room. After she ran my card, I asked her: "How much did you run that for?" She said: "One thousand four hundred forty." Since the deal was non-refundable as it was within the 3 day cancellation window, I was stuck with a reservation that I clearly overpaid for, and for which I got tricked by the reservation agent. To add insult to injury, the parts above where The Hotel Hershey missed its mark on a few occasions is what made me now think that they claim to be 5-star, but they try to see how far they could get by with mediocrity. If this behavior is undetected or remains unchecked, I think they will continue to do the same for as long as they could. Upon checkout, I stated my complaints to the front desk and told them to mail me a sincere letter of apology if they'd like my business again. A week after my unhappy stay at The Hotel Hershey, I received a nice letter of apology, and the card to speak to the General Manager if needed. The Hotel Hershey needs to improve on a lot of fronts, including but not limited to, front desk sincerity, attention to detail, and up front transparency of prices at reservation time. All in all, I would like to visit The Hotel Hershey again, but only after I am assured that I will not be wasting my money by paying for 5-star treatment, and then receiving 3-star treatment instead. By the way, if you're poor or middle-class and saved up to stay here, don't bother wasting your money. The chances are high that you will be treated like a discarded chocolate wrapper by some of the judgemental staff. On the other hand though, some of the staff are very nice. The question is: "Would you squander your hard-earned savings on a gamble?" read more

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We stayed there last year and, overall, had such a nice time that I wanted to stay there again when we were in town visiting family. Staff is very nice and the grounds are gorgeous in an old luxury hotel way. They offer candy bars on check in and free waters in the room. We decided to leave after one night because 1) the rooms seem smaller as our daughter gets older 2) we decided to avoid the celebration of candy (our 3 year old is on the cusp of discovering candy but we've been able to delay it a bit) and 3) there were a few safety hazards we want to avoid. Our daughter loves stairs and there are plenty but that would be okay. But on the second floor around the patio, the slats are so wide, I think a small child could fall through the metal. I took a picture to include. The food we got at the lounge to take to the room the night we arrived was delicious. We had salmon, salad, burrata and focaccia bread. In the morning, I has an amazing cinnamon chip scone. read more

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We stayed there for the first time for Easter break. The entire stuff is genuine and very helpful. I wish I could give them an additional 20 stars. Andrea, John, and Stephanie were amazing!! read more

Large noisy, beeping construction crane outside the rooms starting at 7:45am. Not really a luxury experience. Disappointing.

Update (Apr 2023): recently stayed on the property at the WOODSIDE cottages. It was pricey but worth it and so much nicer than the standard rooms in the main hotel. I had to update my review to reflect my stay at the cottage as I was impressed. The cottage was clean and spacious. It was so nice and convenient to have parking right outside your doorstep. The area is also very peaceful and quiet. We even saw deer in front of the cottages. We were there during Easter weekend. Easter Sunday we were surprised with a basket of goodies left outside our door. Our 6 year old was so happy that the "Easter Bunny" found us at Hershey. We would most definitely stay here again when we revisit Hershey Park. read more

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Our experience here was quite nice. Everyone we encountered from the front desk, to the employees in the shops were quite friendly. Our room was small but comfortable and decorated quite nicely. I loved the selection of spa toiletries. I feel the need to give this review four out of five stars because of the quality of the room service food. It wasn't cheap and not worth the price we paid. The vegetarian nachos were among the worst we ever had. The cheese was cold and hard and there was no sour cream. The "Spa water" was just Dasani at $3 a bottle. The wings and fries were good but the club sandwich we had was just okay. Everything came presented nicely though and even had a little vase of fresh flowers on the table. The garden area was beautiful! I was bummed to not be able to see any of the Koi in the pond but it still made for a nice stroll after dinner. The indoor pool area was also nice. I enjoyed spending time in the hot tub, although it could stand to be a few degrees warmer. Also many of the lockers didn't work in that area. The staff at the pool didn't offer any help but instead continued to watch me try to operate locker after locker. The lockers in the womens locker room at the fitness center also had this problem. I will say though the sauna there is quite nice and the gym is very well equipped. I am pretty well traveled and their fitness center is nicer than many other high end hotels I have been to. We will definitely be returning to this hotel. It was a peaceful and romantic getaway for us. read more

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I needed a nice getaway for my children and I that offered amenities that we would all enjoy. We were in awe at the grandeur of the hotel when we drove up the hill. The grounds are immaculate. Upon check in we received chocolate which was a nice start for my children. My one regret was not reserving a suite as the rooms are cozy for 3 and the beds seem more like full sized. This is the only con. I needed a refresh and wanted my children to have fun. It was nice to have everything in one place. The hotel had daily activities for children from bingo to smores. We all enjoyed the indoor pool and loved being able to not drive to restaurants. The Circular is great for brunch-loved the chocolate bread pudding. The Iberian Lounge has a beautiful pretzel presentation and the game room was a nice escape for the children. Definitely make restaurant reservations and review your welcome package. For example I paid for tickets to the museum and I had free tickets in my welcome package. Loved the bath products! Also loved the text concierge. From Anthony the driver making us feel like MVP to requesting more towels-the text concierge was a useful bonus!! In all, the price was worth it and we will return when the weather is warmer! read more

The Hotel Hershey - Indoor pool - Hotels Near Me - Hershey, Pennsylvania

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Best hotel in Hershey which provides full service. They sell out quickly during peak seasons so reserve soon. I've never stayed here but the grounds and the inside of the hotel is beautiful. It has a Spanish feel to it inside. They have a couple of good more upscale restaurants as well (best in town). If you're visiting, make sure to check out this hotel. Free parking on the property and adjacent to Hershey world attractions too. read more

We were in need of a little getaway, and decided to escape to the beautiful Hotel Hershey for a few days. After arriving at the Harrisburg airport (the airport nearest Hershey), we were met by the Hotel Hershey driver, who offered assistance with our luggage and escorted us to the car. We were picked up in a Mercedes-Benz sedan and were given bottled water for the ride to the hotel, which was only about 20 minutes. We found this option to be much more comfortable and relaxing than using a ride share service, but please note that it comes at a charge of $30/person each direction, and must be booked in advance with the hotel concierge. Upon arrival at the hotel, we were warmly greeted by the doormen and front desk staff, and were able to 'pre check-in,' as our room was not quite ready. The ability to get all of the check in tasks done at once is very convenient, as it eliminates the need to come back to the front desk once your room is ready. They go ahead and give you your room keys and welcome packet (which includes a full size Hershey bar in your choice of milk or dark chocolate), and then when your room is ready they text you a welcome message with your room number. We decided to use this downtime to visit Hershey's Chocolate World, where we had lunch and purchased some candy to take back home. The hotel concierge (specifically Kyle is who we dealt with) is very friendly and helpful in arranging complimentary transportation to nearby restaurants/attractions. Also, our driver Steve was so pleasant and very prompt in driving us to and from dinner at an offsite restaurant. We very much enjoyed the great conversation with him during the ride too! We found the hotel to be charmingly historic, beautiful, and extremely clean. Both the exterior and interior areas were tidy and well kept. We stayed in one of the larger premium king bed rooms in the main tower, and it was just the right amount of space. There was a sofa, chair, and coffee table placed in the center of the room in front of the tv armoire; a nice area to relax or enjoy in-room dining. The king bed was oh-so-comfortable and was outfitted with plush linens and a warm down duvet. The bathroom, while not extremely large, was well laid out and very clean. The bathroom was also stocked with The Hotel Hershey's signature body products in a delightful 'chocolate mandarin' scent. Yum! Housekeeping was very attentive and left our room sparkling clean each day, also providing us with plenty of fresh towels. We opted to visit the Spa at The Hotel Hershey to try a couple of their treatments, and we were not disappointed. After being welcomed by their friendly spa reception staff, our male spa attendant, G, provided us with a tour of the facility and got us situated with lockers, robes and slippers. He also checked in with us throughout the day to see if we needed anything; impeccable service! We enjoyed a mojito massage in the morning, took a break to soak in the hot tub for a while, and then enjoyed lunch (in our robes) at the Oasis, their cafe inside the spa facility. It was a light fare lunch, served buffet style, with a nice selection of soup, salads, proteins, and of course desserts. After lunch we were scheduled for a gentleman's pedicure, which used cocoa infused products, and was quite a relaxing treat! Our massage therapists, Pam and Matt, as well as our nail technicians, Jewel and Caitlyn, were all professional, friendly, and delivered top notch services. The spa facility is a beautiful, elegant, and comfortable atmosphere with many tucked away areas to relax and enjoy their complimentary snacks, tea, or their delicious (best I've ever had!) hot cocoa. A wonderfully relaxing place to spend your day! We had dinner at their Italian restaurant, Trevi 5. Located just off the fountain lobby, it is a cozy and lively venue featuring modern Italian dishes and decadent desserts. Our favorite spot to end each evening before returning to our room was the Iberian Lounge. With its oversized cozy furniture, extensive woodwork, and huge, beautiful fireplace, its the perfect setting for a nightcap. We tried a few different cocktails, but I would most definitely recommend their signature Hershey's Kiss Martini! It is deliciously smooth and a must try for anyone who enjoys a martini. Overall, our first stay at The Hotel Hershey was a wonderful experience. There's something almost magical about the atmosphere of the hotel, as it is a combination of elegant decor and indulgent experiences. From the friendly staff, to the special little touches such as bowls of Hershey's candy placed throughout the hotel's public areas just for guests to enjoy! The Hotel Hershey is a most extraordinary place to get away, relax, and enjoy the world class hospitality that Milton Hershey envisioned when he built the hotel in 1933. Truly a legendary experience in the heart of 'the sweetest place on earth.' We look forward to visiting again in the future! read more

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the service. the food. the people. the amenities. the activities. the villas were beautiful and peaceful and worth every penny. go as soon as you can! read more

So this hotel is unique and unusual and that in itself makes you in for a special treat. It is a historic hotel built in 1933 and has the special AAA Four Diamond designation. Every year, AAA reviews over 28,000 hotels and only 5.9% are approved for the Four Diamond designation. The Hotel Hershey has received this designation since 1980. A Four Diamond hotel is refined and stylish, providing upscale physical attributes, extensive amenities and a high degree of hospitality, service and attention to detail. The hotel is in the hills overlooking HersheyPark. The park was closed during my visit, but I imagine you can probably hear the excitement and activity from the hotel during the summer. Upon arrival, you are greeted by a doorman who opens the door for your entrance into the beautiful and spacious lobby. At the check-in counter you are given a choice of dark or milk chocolate bars when receiving your room key and instructions. Your room key has your name stay dates printed on it. We had a double queen room on the second floor of the hotel. The room was small but well appointed with a fridge, coffee maker, desk, robes, separate bathroom. The linens were plush and clean. There is a turn down service that removes the bedding not needed for the night and includes Hershey's kisses placed on the bed. In the bathroom, all of the toiletries are chocolate mandarin scented: shampoo, conditioner, lotion, soap. It was actually really lovely and makes you slightly hungry. The hotel grounds are extensive. We had a quick visit in winter, during what they call Chocolate Covered February, hence the outdoor waterpark, fountains, and gardens were closed, but the terrace outside the ballroom was open. There are several facilities for eating and lounging. We really enjoyed the Iberian Lounge, great atmosphere and cozy seating to relax. Our hotel package included chocolate martinis and breakfast. The breakfast in the Circular room was extensive! It was actually pretty fabulous, there is a variety to choose from (including chocolate chip pancakes, and chocolate bread pudding) that is already made, but there is also an option to have things cooked to order, including omelettes and waffles. The service in the restaurant was pretty good especially considering it was quite busy on the Sunday morning we had breakfast there. A stay at the hotel also includes tickets to the Hershey Gardens and the Hershey Story on the main street: Chocolate Avenue. The hotel is one of those places that you should definitely experience. I'm not sure you need to stay more than once, even though it is absolutely lovely, I think future visits can be focused on individual spaces there: like the Spa, or a restaurant or lounge. read more

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It is with a heavy heart that I have to write this review. I have been going to the Hotel Hershey since I was 5, every Christmas, with my family. It is a place that I consider like a home & part of my family - so I was excited to take my husband there for his first family Christmas. Unfortunately, we both left very disappointed and my heart broken that the Hotel Hershey is no longer what it was. We stayed for 3 nights leading up to Christmas and the hotel was beautifully decorated as usual. However, as 2 adults in our mid-30s there was not a spot to be found to relax. We simply wanted to sit in the Fountain Lobby and have a chocolate martini, but the lobby was used for events all weekend long. From breakfast to lunch with Santa, to a reception, to even the adjacent Iberian Lounge being closed to guests - there wasn't a place to get a drink or a mildly quiet place to even sit. The spa would be a great place to get away- if you could get an appointment. I called a month before and every week leading up to our stay. The availability changed based on who I talked to and hotel guests receive no priority for booking during their stay so I was unable to get a spot while there. When we wanted quiet time, we had to leave the property. Even the Circular disappointed. While our server for dinner was exceptionally friendly, the actual food was not. I had ordered a cocoa crusted filet, which was something I enjoyed during a previous stay. It came out with no crusting and undercooked. The re-fire made it over. At that point, I just wanted to eat. Breakfast was tasty, but service was slow if you did not utilize the buffet. The rooms are small, as is expected in a historic hotel. However, I will not accept "historic" as an excuse for the window air/heat not working properly, the chipped up furniture, or poor maid service. I have stayed in much nicer historic hotels for less money. It is incredibly sad to see what the Hotel Hershey has become. Long gone are the days of kisses on your pillow, enjoying a chocolate martini with loved ones in the fountain area, teddy bear weekend or exceptional room standards. The Hotel Hershey, sadly has become a place focused on how to make the most money rather than their old focus on the guests. Besides the nostalgia of Christmas with the family there, there is nothing much to draw me here again. read more

My 10 year old son and I visit this hotel every summer. Beautiful in every sense. It's clean and the staff is more than accommodating! It's worth the splurge for a weekend (2-3 day stay) :-) read more

Wow, just wow! We stayed I in the cottages (four of us in one), and that alone was so nice. They're incredibly roomy, clean, well stocked. The hotel was so accommodating. We loved Sophie at the front desk (Sophie your next job should be at Disneyworld as a skipper on the jungle cruise!!). They had everything you needed so we didn't have to leave. A number of great restaurants, amazing room service, pool, spas, saunas, I mean cmon.... and the park right across the street!! I fee likE we hit the lottery here. We will be back for suree! read more