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    The Hotel Hershey

    3.8 (262 reviews)
    PriceyHotels
    Open Open 24 hours
    Updated over 3 months ago

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    Sarah D.

    Beautiful. Very clean. EXPENSIVE. Close to the park and the Hershey gardens. Bed was comfortable, room was small and somewhat dated for the price of everything. Quiet time is from 9pm to 8am. Pool closes at 9.

    Samantha W.

    The Hotel Hershey is one of those rare places that feels magical no matter how many times you visit. I've been coming here for years for the spa, for dinners, for brunch, for events and it still manages to take my breath away every single time. The property is immaculate. The level of care put into this hotel is honestly unmatched. The grounds? Flawless. The décor? Timeless and elegant. The vibe? Warm, inviting, and completely its own world. I've seen the hotel in every season, and it never disappoints, but Christmas really brings out the sparkle. The fountain lobby which is already my favorite space in the whole property was glowing with a massive Christmas tree that looked straight out of a holiday movie. (The fountain wasn't running this time, which I'm assuming is seasonal, but when it is on... that gentle water sound is heavenly.) Walking through the Spanish-inspired hallways is like stepping into old-world luxury. Arched ceilings, wrought iron details, stained glass overhead, tiled floors it's elegant without being pretentious, historic without feeling outdated. And everything is spotless. Like, Disney-level spotless. The lobby area is smaller and cozy, lined with little boutique shops selling everything from Lululemon to Lilly Pulitzer to spa products. There's also a café with breakfast, coffee, and quick bites, and that alone feels like its own sweet little experience. I'm local (about 30 minutes away), so I haven't stayed overnight recently, but I did years ago and the rooms were gorgeous, comfortable, and fit the same elevated feel as the rest of the property. During warmer months, the outdoor areas are just as stunning. Flowers everywhere, lush greenery, patios, and fire pits where you can roast marshmallows and take in the views. It's peaceful in a way that makes you want to slow down and breathe for a minute. Bottom line: The Hotel Hershey is consistently beautiful, impeccably maintained, and wonderfully unique. Whether you're coming for brunch, the spa, a weekend away, or just wandering around to soak up the ambiance, it's one of those places that never stops being special. An absolute gem! Hershey at its finest.

    Daniela D.

    I had an incredible stay at the Hotel Hershey when I visited for a day. The hotel staff was so friendly and welcoming, it really started our trip off on the right foot. The hotel room was pretty small and old but still incredibly nice and clean. The hotel is filled with boutiques, restaurants, and a gym/spa. Everything is incredible nice and clean. I will definitely be staying here again the next time we visit.

    Erin ..

    We enjoyed our recent stay at the Hotel Hershey villas! The concierge services were subpar at best because it was the offseason, we had requested a massage service and never heard back meanwhile they are supposed to make it happen for you. We didn't need dining reservations so we can't comment on that, but the room service as always is top notch. The associates working in the lounge were also very accommodating! Having food allergies while being away from home can be tricky but they catered to my every need. Having a hot bagel with the continental breakfast was divine! The girl in the evening mentioned they had rolls but we never saw any. Also, they state they serve mocktails (we don't drink) during the cocktail hour in the lounge but we never saw any menu for the options. We were disappointed when there were no s'mores in the evening as advertised but there was a fantastic dessert selection available.The housekeeping staff was terrific and ensured that our room was clean. They even provide umbrellas if needed. We should also note that the villas exclusive check in or check out was unavailable during the entirety of our stay. Overall, we were happy with our stay and would like to check it out in season to truly see what the Hotel to offer. Again, off season might not be the best time to visit to experience the way the villas are meant to be but if you are looking for lounge access with a wonderful room with parking right outside your door then the Villas at Hotel Hershey are for you!

    Sign outside the hotel!

    This hotel is beautiful and fun! There are games and activities, the staff is so kind (free candy) and room service is helpful. Five star!

    shower
    Jason M.

    I found myself at Hotel Hershey for a bachelorette party for one of my best friends. This was going to be a new adventure for me on multiple levels - I've never been to a bachelorette party, and I had never been to Hershey, PA before. Arrangements were made for us to stay here, specifically in the Villas - so I was looking forward to exploring this place for the first time. Like my other hotel reviews, I'll divide this into pros and cons - so here we go. There's a lot to like about The Hotel Hershey - first and foremost it's in a premier location. You're right by Hersheypark and all its associated attractions, ZooAmerica, and all the hot spots on Chocolate Avenue. The hotel has a very grand presence - sitting at the top of a hill with clean lines and a high-end aesthetic on the interior. The decor was mixed - there was a combination of opulence and Spanish style, the latter being especially apparent on the second floor which housed the former main lobby. They have a couple of restaurants on site, as well as a bar/lounge, a spa, and a few retail stores. We stayed in the Villas which were overall another pro for me. There were several bedrooms in each villa which was great so we could all stay under one roof - there were two great rooms/common areas what contained fireplaces and overall cozy aesthetics. We also had access to a concierge lounge which was nestled among the Villas that served breakfast and light food throughout the day. As far as cons, I have a few. I thought the layout of the main hotel was odd; the lobby wasn't grand for a hotel of this stature - the original lobby which was up a flight of stairs was actually much nicer. I'm not sure what led to the switch up, but the main entrance was a tad miniscule. The Villas really confused me; an entire villa contained 6 bedrooms over two floors (three on each side of the villa) that were connected by common areas in the middle; the villa had its own main entrance to one of the common areas but each bedroom had its own separate entrance. You only get access to the common areas, though, if you book the entire villa - if you don't, then the common area stays locked/empty and you need to enter your specific room from the outside. I don't understand why they were set up like this - they could have been designed better. The Villas themselves were quite nice - decor was inoffensive though my room itself was kind of sparse - too big of a space for what was in the room. Lastly, the villa didn't have a kitchen which again seemed odd. To close, I gotta give credit to the staff - they were great. Everyone we interacted with was super friendly and accommodating. We were a larger party and they went out of their way to make sure we were taken care of - the true stars of my stay here. Overall, I think The Hotel Hershey is a solid choice for lodging when staying in Hershey; it has a lot going for it, and despite my critiques I would likely stay here again if I'm ever back in the area.

    The elevator controls
    Karen H.

    The Hotel Hershey is seeped in a pre Depression Era Elegance. It is a clean hotel that offers many amenities and charm. There are several restaurants and bars on the premises, as well as retail shops, two pools (indoor and outdoor), a spa and a botanical garden. There is also an arcade for teens and some lawn games available.

    Closet big enough to fit a bed
    Lynnelle E.

    Going up the driveway, we weren't sure we were in the right place. Until we went further up we saw a massive building. It looked old, like it had a story to tell. When you walk into the entrance, it looks very classy and elegant. I was warmly greeted and welcomed by someone at the front desk. She was one of the only nicest people to us here during our stay. She also provided me and my husband chocolate bars at check in. I thought that was a sweet treat. The room was ginormous, the closet alone already looked like a room. I thought it was interesting that the bed was right at the door. The couch and desk area was further down the room next to the bathroom. The bed was super comfy. The chocolate spa products smelled heavenly enough to eat. Some of the cons: 1. The bed is right there when you open the door. You can literally see the peep holes from the bed. 2. Cleanliness of the room - mediocre at best. The top of the tissue box literally had a layer of dust on top. Who knows how often they wipe surface areas. 3. For a 5 star hotel, our bedsheets had holes in them. Like wth? I've stayed in my fair share of hotels across the country. Never ever have I seen that. 4. One thing that turned me off about this place, the restaurants aren't actually in the hotel. The one's that are open at least. Then to top it off, you can't order take out from these restaurants? But, I can have doordash delivered? 5. #1 Con for me and my husband. Aside from the person who checked us in. Everyone else that worked there was racist. They glared at us like we stole something or don't belong. Or some of them would turn their backs like we're not there? There were so many instances that happened just for the one night we were there. That we cut the trip short and left the next day. If the hotel was like this, who's to say the park will be a better experience? My husband and I didn't feel safe here in this overrated hotel. I know RACISM still exists heavily in some states, but it's just SAD. It's 2024, how can we not move forward and make this a better and safe place for our FUTURE? How do you expect the state to thrive and make money if the tourists are being treated the way?

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    22 days ago

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    8 months ago

    Great staff and accommodations. Like the products in the room. Very nice Fittness center.

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    Page 1 of 7

    Ask the Community - The Hotel Hershey

    Are poolside rooms noisy? Staying here with an infant next month and worried if i should switch rooms

    Hello Victoria W., For our poolside rooms, there is a possibility for there to be some additional noise coming from the indoor pool area. Hours for the indoor pool are 8… 

    Don’t See Your Question? Ask Away!

    Review Highlights - The Hotel Hershey

    The Iberian Lounge has a beautiful pretzel presentation and the game room was a nice escape for the children.

    Mentioned in 16 reviews

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    Fairfield by Marriott Inn & Suites Hershey Chocolate Avenue

    Fairfield by Marriott Inn & Suites Hershey Chocolate Avenue

    (70 reviews)

    $$

    Just finished a six night stay…read more We stayed in large room. It had two queens and a pullout. There was a desk area. Also had a small microwave and small fridge. The room felt dark-with decor in particular. Breakfast every morning. Had your typical breakfast- waffle maker waffles, cereal, bagels, eggs, a breakfast meat, yogurt, fruit, juices. They also had coffee that was out 24/7. Has a small indoor pool and a nice exercise room. Hershey Park during summer months have concerts that you can hear from the sound from your room. So if you go to bed early this may be an important factor. Rooms didn't really have a refresh. I was lucky if trash was taken out and we got new towels without asking. Not a bed made once. I miss those days of coming back to a nicely made bed. I guess those days are long gone? Also, the week we were there lots of kids which were running around the lobby like it was a playground. Overall my stay was okay. I might book here again if I was in the area but I would also consider a different spot as well.

    I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

    Hershey Lodge - Great American Hall

    Hershey Lodge

    (476 reviews)

    $$

    Rounding up because the service was so great. We stayed for three nights during the late summer…read morebreak and had a great time. The rooms were older but plenty comfortable and the overall hotel experience was satisfactory. A big minus was the shower/ although the water pressure was fine there was no way to have a stream that actually hit your body without it hitting the back of the shower and onto the floor in the bathroom. Made for spartan and less than stellar showers. Other than that the rooms were quiet enough and the restaurants were very good. Be careful though- signs are crazy non existent when you need them. You'll come up to an intersection and be left with a 50/50 guess which way to go. The elevator and the pool are probably only 100' apart but you need to go to the second floor and then forever and back to get to the water park. On the plus side, the restaurants had great food and the bartenders were friendly and hospitable. We were shocked how reasonable the prices were compared to home and served to remind us how much things ought to cost. Because it's part of the Hersheypark world, there is a shuttle that starts at 8am and goes through 9pm each day. Free of charge, it is a great savings over the daily parking fee you'd otherwise incur at the park. Staying at the lodge you'll get an early admission to the park as well- getting those roller coasters out of the way that normally get a big line. Super plus. Yes, for sure we'd come back or try one of the other affiliated hotels in the area.

    I was at an all day (8AM until 4PM) work-related Forum on a stormy Tuesday in late July. Being…read morefamiliar with the environs from numerous visits over several decades, I knew of a conveniently located place to park such that I only had to walk about 100 feet to the building entrance whichbwas fortunate as a heavy downpour arrived just as the forum was ending. Needless to say, Hershey was quite crowded and I can only imagine how it would have been during a weekend. The grounds are well-manicured, the indoors clean with numerous conveniently located restrooms. It paarars to me that the entire complex is handicap friendly. The staff all seemed friendly and security had a presence. The light breakdast and lunch buffets were quite tasty, and there was plenty of coffee and other beverages available. I thought it nice that each table had a small assortment of Hershey chocolates. My meeting was only one day, thus overnight accommodations were unnecessary, however my recollection is that the prices are rather steep. Overall, it was a pleasant meeting location and dining experience!

    Hampton Inn & Suites Hershey Near The Park - Guest room

    Hampton Inn & Suites Hershey Near The Park

    (46 reviews)

    $$

    We recently stayed for a weekend during a last minute trip to Hersheypark for end of summer with…read morethe kids. Overall our stay was good. With the exception of someone I spoke to on the phone who was incredibly rude, the morning before we checked in when I called to make sure we could stay in the same room for both of our nights (split reservation)... the entire staff was pleasant and helpful. But I really have to give major kudos and credit to the breakfast staff! Suffice it to say, breakfast time gets BUSY around 8:00/9:00 on a weekend morning. They were on top of keeping everything stocked and navigating around lines of people (seriously the waffle line was like 10 people deep). One gentleman in particular (and I wish I had gotten his name) was super helpful after a kid stuck his whole hand into a bowl of chocolate chips so we needed to ask for a replacement. The hotel shows signs of age and nothing is perfect (the shower head was SO HIGH I had to stand on tiptoes to just adjust the stream) but overall it was a good stay. The bed was comfortable... maybe a little firm... but I was THRILLED to find they do do use the crappy down pillows that every other Hilton Brand seems to use. The ones that support your head for about 30 seconds. So this made for a much more restful night of sleep. And of course it is pet friendly with a convenient doggie station on a decent size grassy area that spans the back of the hotel. I WOULD recommend that housekeeping pay a bit more attention to what toiletries they hang in the shower (LOVE LOVE the full size ones that not only cut down on waste but also mean our whole family of four isn't trying to make one tiny bottle of Neutrogena last). The reason I say that is because we didn't have shampoo in our shower. We had shower gel, conditioner, and LOTION. Haha. We're Diamond members so have stayed in a few Hilton properties. And many of them Hamptons. I was not disappointed with this stay. With its proximity to the park (easy in and out), it's a good deal.

    It was amazing stay for the night and the food was very good too and would recommend it to more pplread more

    The Hotel Hershey - hotels - Updated August 2026

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