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    Tru by Hilton Hershey Chocolate Avenue

    3.7 (57 reviews)
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    Hank C.

    Solid, albeit the a/c when it turned heat on smelled like burning... So we had to turn it completely off to avoid the smell. Busy, though - all the double queen rooms were booked. Bed and facilities were comfortable, and folks at the desk for check out and check in were friendly. Breakfast was all you can eat continental breakfast items and other hot and cold selections in the lobby. While I'm not a fan of the eggs (scrambled), they did have boiled eggs you could ask for in the back. Sausage wasn't bad, and oatmeal/cereal was standard. The pancake machines are always fun for the kids but the lines get long. All the basics, and nice and simple process in and out. Bathroom clean and the seating in the lobby gets full quickly around breakfast. Foos ball table actually had a ball, too. 10min away from the park. Free parking, too. Gym on the smaller side - was completely full at 7:30a! Had to take the kids to warm up outside. Room had plenty of bench/table spots to put items on. Didn't see a safe, or a closet, though. Just barebones which was ok. Fake hardwood floors which I like much more than carpet. Beds corners a bit sharp... watch your shins.

    Pancakes for st pattys!
    Pavel P.

    Nice new hotel. In town to visit hersey. The hotel was very nice and the man at the counter was very friendly. We really enjoyed our stay here- and the pancake machine!

    Lobby
    Eileen H.

    This was my first time at a Tru by Hilton hotel and I really enjoyed my stay. This is situated in a residential neighborhood right off Chocolate Avenue. Parking is around back. I loved the vibe and the colors as soon as I walked into the lobby. They have a giant lobby with a TV and two foosball tables and lots of seating. My room was small but cozy and the bed was comfy. Everything was very clean and staff was friendly. The included breakfast in the morning was decent -- egg white fritatas, oatmeal, turkey sausage, juice, 24/7 coffee/tea, breads/bagels, cereals, fruit, but my favorite was the automatic pancake machine! You put your plate on one end, wave your hand over the sensor and Viola! Two globs of pancake batter plop down on a conveyor belt and you can watch them cook! And they were actually really good! This hotel is also located near many of Hershey's shops, wineries, etc and is a definite must stay when I'm in town again!

    Binio L.

    This is a fantastic location. Overall the hotel is great, I was just taken back on the nightly price, until I heard there was a big concert in town and likely that raised average prices all around town. The facility is flawless. Perfect for business stay or leisure stay. I am a huge fan of this Tru concept by Hilton. Ac and tv size along with bed comfort were perfect. I'll stay at any Tru hotel any chance I get.

    Kim M.

    Back in town and decided to give this place another try. The room was ready when we checked in. The room was very clean and very warm but luckily there were no issues with turning on the AC. I was surprised at the number of dogs that were staying in the hotel but noise was not a problem. When we were leaving our room we saw them actually cleaning carpets. Glad we tried it again. Great location to restaurants and the outlets.

    Nice clean room
    Dana S.

    It was a better experience this time around as far as the room goes. The last time we were here the room was so stuffy and dusty that me and my daughter were both very sick and were having problems breathing. This time the room was very clean and we had no issues. The only thing that was a bummer was the pool situation. We happened to come in when there was a kids soccer tournament and the place was over crowded with people everywhere. We called before we came and the woman said we would be able to go in the pool, but when we got there the woman said there was a list and it was full! SMH. Me my daughter and niece were so bummed about the pool because we had plans to be in it most of the time we were in Hershey. We also had our bathing suits so it was a bummer cause we packed them for no reason. Wish the woman wouldve told us there was a list, and we wouldve gotten on it ahead of time if so. Overall the experience was okay though. Next time I will ask more questions so we arent screwed over on the pool and surrounded by tons of people, when we wanted to be away from people.

    Room 426
    Jamie C.

    My first time ever at a Tru. I have to admit when I first walked in I was not happy with NO amenities in my room especially a safe. I'd love for them to get rid of the mini fridge & put in a safe. It took some getting used to to go down to the lobby for tea or coffee instead of having it in my room especially because I'm awake really early in the morning. The lobby is so cozy! I sat reading a book and coloring. Coffee and tea are both good. Now, here is the best part: the staff here is AWESOME!!!! I watched, listened, and interacted with many of them on our 2 day stay. Warm greetings, friendly smiles, and above & beyond service. My friend came to spend the day with me & she was in my room for a few hours while we watched a movie. She lives in a house with smokers. The smell lingered in my room. The awesome young person working the front desk who didn't have a room freshener to sell me also didn't let me go spend money on Febreze somewhere else. This person went to the house keeping supplies & sent me up to my room with a bottle. I feel like it worked miracles & I could comfortably sleep in my room with a fresh smell. Comfort! The mattress and bed frame are simple, but comfortable. I loved the variety of pillows and since it was just me in my room I could surround myself with them. While there is no closests or drawers, there is plenty of shelves and places to put your things. It's really all you need but sometimes I prefer the things I want too. The shower was small & made me feel claustrophobic but I just opened the shower door which helped. I didn't use their shampoo or conditioner, but the body soap is nice. It didn't leave me with that tight dry skin feel. The hotel is reasonably priced and "Tru"ly a relaxing comfortable space with a small gym and pool.

    Shower
    Nelly V.

    Stay: April 2022 Recently spent two nights here for a weekend trip to Hershey Park and had a pleasant stay. We arrived on Saturday before the 3pm check-in. I called and asked if there was a possibility we could check in earlier. The woman working front desk was kind enough to check and moved us to a room that would be available for earlier check-in. Lobby: This hotel is definitely catered to families with children. Upon entering the hotel, there is soft and hard seating, couple of foosball tables & TV for entertainment. This is the same area where complimentary breakfast is served. Sleeping Rooms: The rooms were decent sized, modern & clean. Love the laminate floors as they are easier to clean and sanitize. No closet, but there was a wall with 6 hooks and a bar with a few hangers. Mini-fridge was nice to have to store drinks. Complimentary Breakfast: Very typical of what you would normally see at these hotels. Some sort of powederd egg dish (scrambled one morning and a an omelette the next), a breakfast meat (sausage patty, sausage link), bagels, toast, english muffins, assortment of cereal, pancake maker, yogurt, bananas and apples. The kids LOVED the pancakes. It was nice to grab a quick bite before starting a long day at the park. Indoor Pool: open during our stay from 6am-10pm. Small, but enough to keep kids happy and entertained. Final verdict: Would definitely recommend and would be happy to stay here again if traveling back to Hershey Park.

    Lobby area
    Brittany M.

    Best hotel stay in a long time! Located right in the heart of all things Hershey. A newer Tru by Hilton, only about a year old and very well maintained. Everything was meticulously clean. Our handicap room was generous with space and convenience. I love that they skipped the yucky carpet and opted for more modern finishes. The staff was THE BEST! Always friendly, greeted us every time we entered. Josh took great care of us one night, when we had a million questions and my kids wanted to use everything, including the pool. He was kind enough to show us around and make sure we had everything we needed. He was quick to offer up restaurant recommendations and even had menus for us to preview. He knew we were on a road trip, and even offered to see if there was another Tru on our way that he could help us book. Top notch customer service. The gentleman working the day we checked out, offered to help me load things in the car. I wish I had gotten his name. Everyone was sooooo friendly! Covid details: Masks required at all times, in all areas of the hotel. No housekeeping, unless requested. If you need towels or any other amenities, just ask and they're quick to get them. Breakfast is grab and go but still plentiful. We were full and had snacks left to carry us through the day. Lobby has limited seating, and most areas had limited capacity. (Pool only allows ten people and they prefer you make an appointment but are flexible if it's not at max capacity) I will definitely stay here again! Thanks for a great stay!

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    2 years ago

    It was a good stay No complaints But odd it is the middle of a neighborhood!??!

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    4 years ago

    In my opinion tiny room IKEA furniture clean simple kind of a cheap feel not to my expectations

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    Page 1 of 2

    Ask the Community - Tru by Hilton Hershey Chocolate Avenue

    Review Highlights - Tru by Hilton Hershey Chocolate Avenue

    our stay at the hotel proved to be a delightful experience, and we thoroughly enjoyed our time at Hershey Park.

    Mentioned in 8 reviews

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    Fairfield by Marriott Inn & Suites Hershey Chocolate Avenue

    Fairfield by Marriott Inn & Suites Hershey Chocolate Avenue

    (69 reviews)

    $$

    I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

    Really a 4.5 star... we had 2 king sized rooms . One had a sitting area and seemed more spacious,…read morethe other lacked as much furniture and had an old light and a few other items which probably should have been removed. Hotel was very clean! Service at breakfast was excellent, as were the options for a buffet styled meal. Front desk staff was very nice as well. Would definitely stay here in the future.

    The Hotel Hershey

    The Hotel Hershey

    (256 reviews)

    $$$

    Excellent room. Clean. Love it! Windows can open to get fresh air. We stayed at the villas…read moreright across from the concierge lounge at the hotel Hershey. At the lounge there is always something to do/eat/drink/chocolate. Lots of seating in and around the bldg. big tvs to watch and soft music playing. For breakfast it was continental (bagels,toast,muffins, juice, croissants). Free. All we really eat for breakfast anyway. then all day there are bags of chips pretzels tea/coffee/hot chocolate/soft drinks dispenser (sodas/lemonade/iced tea/gatorade). At 11a they roll out snacks,big cookies,etc. at 5p there's a reception with prosciutto,olives, Brie,salami,crackers, wine, beer, etc. then dessert like mini cakes at 7:30p. All part of the room fee. We requested a microwave in our room for my daughter's allergies. They forgot, but there's a microwave to use in the lounge. Yay! Oh and there's board games in the lounge too. There are utensils and plates avail all day for use. Didn't see fire pit lit up for s'mores. Maybe that's during the summer. Hubby got to use the hotel shuttle to take him to the ice hockey game and back. Driver knew when game was over so they were waiting for him before we even had to call. Free admission to Hershey museum and garden. Ok teeny tiny nitnoid grumbles. Our pillows were only down pillows so during the night, they compressed. No other options in room. Hotel comforters were great, but very noisy due to high thread count or too much starch.

    Thankful to Natalie for checking us into the Villa cottage to ensure our accommodations included…read morethe fireplace and the soaking tub. I didn't realize that not all of the villas include a fireplace or a soaking tub. The Concierge Lounge is an excellent luxury addition to your stay at the villas, offering complimentary amenities such as continental breakfast, light afternoon snacks, and evening snacks. Of course, every detail of the cottage is consistently lovely (the decor, the cleanliness, and modern amenities in the bathroom)

    Courtyard by Marriott Hershey Chocolate Avenue

    Courtyard by Marriott Hershey Chocolate Avenue

    (34 reviews)

    $$

    I don't know why I keep having bad luck with Courtyard hotels but this is getting irritating…read more Was in Hershey for a conference. Night 1, my tv kept having issues - it kept freezing, rebooting, and sometimes just wouldn't even turn on. The remote was working, and I unplugged/replugged the tv several times. Finally called the front desk and asked if there was an issue with the service and they said no. I asked for them to send someone to take a look and they said the tech was gone for the day but they could switch my room if I wanted. I was already unpacked and getting ready for bed, so didn't want to repack everything after the last time I had to do this at another Courtyard - they said they would send someone in the morning. The morning came and I was working from the hotel room for a few hours as the conference didn't start till lunch time. No one came to fix the tv. When I was leaving for the conference, I stopped at the front desk and they said they'd said someone right away. Night 2 I come back and the tv still isn't working. I call the front desk again. They have no idea if anyone came to try to fix it, but again said the tech had left for the day and they could switch my room. I'm really getting irritated at this point, and I said no again please just send someone in the morning. They never sent someone. The tv was never fixed my whole stay. They mentioned giving me a discount on the room but I had prepaid through a third party website so they couldn't. Did offer me free breakfast and stuff from the market though. In addition, housekeeping came to my room every day but it seems all they did was make the bed and empty the trash. They didn't replenish any of the coffee supplies so I had to go to the front desk to get more. Took some dirty towels left on the floor for pickup but not all of them. Also, there was no lotion in the bathroom? Used the gym one morning and the water bubbler in the gym room was completely empty so had to get water from the lobby. Overall a very frustrating hotel experience.

    This hotel isn't far from Hershey Chocolate Factory, Hershey Park, Troeg Brewery, and outlets…read more Super convenient. The receptionist was very friendly and attentive. After we entered our room, she called to make sure everything was fine. The room is spacious with a sofa facing a nice size television. The microwave and refrigerator are nicely stored in a cabinet. Next to it there's a single serve coffeemaker with the pods. The bathroom is also spacious with ample amount of towels. The lobby area has three cushioned lounge chairs facing the television, very relaxing. It also has several chairs and tables for a small group meeting. There's a bistro if you want some breakfast, snacks, and drinks. Breakfast isn't complimentary. The gym is next to the pool near the elevator. It has elliptical machines, treadmills, yoga mats, dumbbells, and weight machine. They provide towels, sanitizing wipes, hand sanitizers, and water. You can also watch television while working out. Next to the gym is laundry room for the guests. There's a washing machine and a dryer. It's a very nice amenity. Staff was very nice and friendly, I felt very welcomed here. I enjoyed my stay and recommend it.

    Hershey Lodge - Lobby area

    Hershey Lodge

    (467 reviews)

    $$

    My recent stay at Hershey Lodge had its highlights, but overall it could definitely use some…read moreupdates to match the expectations of a resort-style experience. The rooms felt dated - particularly the bathroom, where the wallpaper was peeling and the bathtub showed its age. The overall décor could benefit from a refresh. Small touches would also make a difference; for example, swapping the chocolate bar welcome for liquid body wash instead of bar soap would feel more practical and modern. I stayed for a conference, and while the buffet food was decent, the desserts were the standout - especially the brownies, cookies, and flourless chocolate cake. Those were definitely a win. The waterpark was a lot of fun for the kids and a big highlight of the stay. That said, it would be great if both the waterpark and on-site restaurants had extended hours, especially on weekends, to better accommodate families. A few logistical frustrations stood out as well. The check-in line was extremely long, so be prepared to wait - it would be a huge improvement if they offered a virtual check-in option. Additionally, room service does not come during multi-day stays, which was disappointing. A simple refresh between days would go a long way in improving the guest experience. Overall, it's a pleasant place with family-friendly features, but it didn't quite live up to other resort experiences I've had. If your main focus is a waterpark getaway, you may want to consider Great Wolf Lodge as a comparison.

    Stayed here for the first time when I attended the PETE&C conference…read more Excellent and friendly staff, chocolate everywhere, connected to a few restaurants, and well kept grounds throughout. I didn't get to experience all of the amenities but they are a plenty. I love the decor and friendly staff. I'll definitely be back to update this review.

    Hampton Inn & Suites Hershey Near The Park - Guest room

    Hampton Inn & Suites Hershey Near The Park

    (46 reviews)

    $$

    We recently stayed for a weekend during a last minute trip to Hersheypark for end of summer with…read morethe kids. Overall our stay was good. With the exception of someone I spoke to on the phone who was incredibly rude, the morning before we checked in when I called to make sure we could stay in the same room for both of our nights (split reservation)... the entire staff was pleasant and helpful. But I really have to give major kudos and credit to the breakfast staff! Suffice it to say, breakfast time gets BUSY around 8:00/9:00 on a weekend morning. They were on top of keeping everything stocked and navigating around lines of people (seriously the waffle line was like 10 people deep). One gentleman in particular (and I wish I had gotten his name) was super helpful after a kid stuck his whole hand into a bowl of chocolate chips so we needed to ask for a replacement. The hotel shows signs of age and nothing is perfect (the shower head was SO HIGH I had to stand on tiptoes to just adjust the stream) but overall it was a good stay. The bed was comfortable... maybe a little firm... but I was THRILLED to find they do do use the crappy down pillows that every other Hilton Brand seems to use. The ones that support your head for about 30 seconds. So this made for a much more restful night of sleep. And of course it is pet friendly with a convenient doggie station on a decent size grassy area that spans the back of the hotel. I WOULD recommend that housekeeping pay a bit more attention to what toiletries they hang in the shower (LOVE LOVE the full size ones that not only cut down on waste but also mean our whole family of four isn't trying to make one tiny bottle of Neutrogena last). The reason I say that is because we didn't have shampoo in our shower. We had shower gel, conditioner, and LOTION. Haha. We're Diamond members so have stayed in a few Hilton properties. And many of them Hamptons. I was not disappointed with this stay. With its proximity to the park (easy in and out), it's a good deal.

    It was amazing stay for the night and the food was very good too and would recommend it to more pplread more

    Tru by Hilton Hershey Chocolate Avenue - hotels - Updated May 2026

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