My husband and I shop here pretty frequently. I wanted to give them a quick review, since one of…read morethe employees was very helpful last night. We bought a sliding glass door from the Lowes in North Conway (we are right on the ME / NH border, so we're close to both). It didn't come with any instructions, but our contractor knew how to put it in, so that was fine. After it was put in he was slightly freaking out. He said that the door had to put been put together incorrectly at the factory as there weren't any drainage holes at the bottom. The employees at the store in N Conway were very rude and refused to call us back. So when we went to this one to grab some boards my husband told the employee about this situation, and asked for advice. He told him that it does have the drainage holes at the bottom. There's a cover you need to pull out that will expose them (he showed him exactly how to do it), the wheels on our door are also broken. He told him that if it is in fact brand new (Which it is), then if he had gotten it there they'd let him just bring the door in and they'll give him a new one. Instead of putting different wheels on which he said can sometimes be a pain in the butt to do. I'm slightly bummed that we didn't get it here (in Windham) now. We can't seem to get a hold of anyone at the lowes store we bought our sliding glass door from. Yet were able to get an answer from this employee pretty quickly.

While I don't like leaving negative reviews, especially for a store staffed by people from our…read morelocal community, my experience this morning left me with no choice. I arrived around 8:30 a.m. when the store was quiet, intending to purchase four outdoor light fixtures along with several solar lights. I approached two associates in the lighting department to ask where I could find a specific fixture, but it was obvious I was interrupting their conversation about weekend plans. After multiple attempts to get assistance, I gave up and searched for everything myself, hoping I was buying the correct products. When I finally made it to self-checkout, one of the light fixtures scanned $40 higher than the shelf price. I waited for the self-checkout associate, Deb, to approve the price correction. She walked away, came back, helped several other customers around me, then walked away again without ever acknowledging that I had been standing there waiting. It wasn't just me who noticed. Other customers were shaking their heads and commenting about what they were seeing. After spending nearly 45 minutes in the store without receiving even the most basic level of customer service, I left my entire cart behind and walked out. Five minutes later, I was at Home Depot. Within minutes, three associates asked if I needed help and personally walked me to the products I was looking for. I purchased everything I needed there instead. For more than 20 years, I considered myself a loyal Lowe's customer. Today, that changed. Lowe's lost a $559.78 sale, but more importantly, they lost a customer who genuinely preferred shopping there. The contrast in customer service between the two stores could not have been more striking. I hope someone in store leadership reads this, because this wasn't about one pricing mistake. It was about feeling completely ignored by employees who simply didn't seem to care. That's something worth fixing.

Ferguson laid off our favorite advisor when we were renovating our home in Kennebunk, ME, leaving…read moreus with another advisor who knew nothing about our project and was lackluster about what we needed, and slow to return our calls and emails. The advisor they laid off had been with us from the beginning, doing the walk through of our house, making many very helpful recommendations. She was very available when we needed her, showing us around the Portsmouth, NH showroom. She had a lot of valuable experience to bear. If some follow up products were needed she had them delivered efficiently! After she was gone we wanted to return some items that we no longer needed, but Ferguson refused, even though they were still in their original packaging. Fortunately for her she was immediately hired by F.W. Webb. Unfortunately for us, we no longer had a Ferguson staff member who demonstrated interest in our project.

We went to see selections of bath and shower hardware for our bathroom. We needed a custom size…read moreshower and wanted something better than Home Cheapo or Lowe's. This was a very nice two floor display of different fixtures from the basic to the sublime. We were able to order what we needed and our plumber picked it up two weeks later. Don't go if you're looking for cheap. It's been over a year and the shower continues to satisfy our needs. Service was excellent.

I've been going to this store for many years off and on. If I'm doing a project and need a tool or…read moresoil quickly, because it's the closest one to my home. When I go in, I ask where something I need is located in the store and all I want is to just go make a decision and get in and out as quickly as possible. Usually a man/clerk will tag only and mansplain and second guess my choice, or ask me how I know what I need. Basically saying things that are extremely outdated and sexist. I've gone in and watched how male shoppers are treated and it's a whole different thing. If you bring it to the cashiers attention in hopes she will let management know and make a change that fits with this decade, you hear, they're just trying to be gentlemen, hun. If you're a woman that is capable and isn't a damsel in distress, you shouldn't go there. It's an absurd and incredibly upsetting experience.

Great service and selection. Much better than a big box store. Friendly staff who go out of their…read moreway to help.

My friend and I went into Drillen True Value Hardware at 460 Cottage Road in South Portland, Maine…read more I was in the bolts and screws aisle, not quite finding what I needed. My (very) adult female friend told me she would ask an employee to assist. She went to the counter and asked the young man (with a reddish beard) at the cash register if someone could help us with the screws. The employee called out to another man working there, saying, "This woman needs help with a screw!" Then, laughing, he added in an equally loud voice, "You know what those are, don't you?" The two men laughed, as did the woman who was working the other cash register. Other customers witnessed this exchange. It was an ugly and humiliating display. It was deeply offensive and I'm unsure why a customer (female or male) would be treated that way. There are two things, however, that I am quite sure of. First, she and I, of course, will never enter this hardware store again. Second, we will not be timid about letting our friends and acquaintances in South Portland and neighboring Cape Elizabeth know how Drillen Hardware demeans women.

Not a big box hardware store just a fantastic locale store that has been around for years…read more Knowledgable and personable staff that go out of their way to make sure you have what you need and not more. My wife and I have never had a bad experience here and she grew up in Cape so has been a customer longer then I have. The staff goes out of it's way helping and educating kids who shop there too.

Recently turned in my cumbersome Ariens snow blowers. Purchased a Toro 826 machine. Very well…read morebuilt. Easy steering, great snow defector design, powerful light and heated handle bars. She gave me a reasonable amount for my old machine. Nicole is great to deal with. My go to place.

Never go here I brought in my Toro string trimmer and they didn't put it back together after they…read moretold me they couldn't fix it and they also stole the air filter from it. Never come here. The customer service is terrible and the cat tried to eat me never come here again.

Amazing, fast service during another one of those winter weather issues. I spent a lot of time…read moretrying to prep for winter with my snow blower. Prepping the gas, starting it throughout the summer months and letting it run, checking the oil. Despite all this, when the big day came to use the snow blower, it wouldn't blow snow, just start and stall over and over and over. As everyone knows, if you live in Maine you need to have a way to remove snow, especially if your driveway is as long as ours. So I started calling around and every repair place was booked out by at least 4 weeks. Luckily I found Sportsman's through word of mouth and they can to pick up our snowblower ($15 pick up and $15 drop off). They repaired it within 3 days! We had a storm the following day and BAM snowblower repaired and working better than ever. It even came back with an EXTREMELY detailed repair report which I appreciate! I highly recommend this place for their prompt turnaround times and responsiveness!

I was in that store today looking for 2 different types of hooks for the house. I asked an…read moreemployee; A old man with a large gut, and he brought me to two sections of the store. In the second area he lingered a few feet behind me for a long time after I found the area I needed: which I noticed, thought was strange, and I got the sense that he was trying to be intimidating. Then another costumer needed help finding something so he walked a away for less than a minute. Then he returned & continued eyeballing me. Very obvious and intrusive. After I found what I needed I walked to the front, and when I passed him I said; "You watching me like a hawk?" His reply was "yeah". I've been followed around in stores before, and I really don't like being profiled. But he admitted what he was he was doing which is accusing someone of being a thief by de facto. I'm not a thief, and have never stolen from a business. I voiced my protest to the guy at the front of the store. I really don't like leaving reviews that are negative because it affects everyone there. But when there's a employee who acts like that I'm sure the business owner would want to be aware. I'm almost 50, have never stolen from a business, and really don't like being treated like that.

I love this store. Local, convenient, carries basically everything we'd ever need. The staff is…read morevery friendly and helpful. I'd much rather support this store over the big box stores, any day. Highly recommend!

I've been a customer at Cooks for at least 20 years, and always found the staff there friendly and…read morehelpful, especially for the occasional "odd" project that needed a little thought to plan creatively. One can't get that attention at a big box store, even if the aisles are wide. That said, there are better stores for some items, but knowing where to shop for what is a customer's responsibility. I really like the convenience, friendly staff and good quality of merchandise at Cooks, and highly recommend them - no reservations at all if you plan your shopping intelligently.

It always has what I want if I have a question, they escort me right to the item I am looking for…read more I found everyone in the store to be helpful.

Excellent service! Always find what I'm looking for great prices staff is amazing always eager to…read morehelp.