The employees at this store went above and beyond what would normally expected of them to help me…read morewith a very difficult situation. Outstanding service & support. Thank you to both of the men who helped me!

Sad to write this after being a loyal customer to this business. Over looking Walmart across the…read morestreet to give this store my business. Tuesday, 5:15p and the store is closed!! I literally checked the store hours before heading over, a 17 minute ride to go to a closed store. Google search which is fast and reliable. They were dependable and reliable up until now. They are the only establishment under 30 minutes from my home that sells what I needed. Item is reasonably priced even though more expensive than Home Depot. Here again, giving my business to them!! These hardware stores are closing due to these competitors, yet they have no concern for the folks who chose them over the big box stores. Why would you go from convenient hours of 8a-6p for people who work. NOW, they are open weekdays for people who don't work!!! 9-5 known business hours yet they will be open for those who: a. Live local b. Work local c. People who don't work. I do not have the time to wait until Saturday for my need. I can order it in line and get it by Friday! Their website says "give us a call" number says person not available and beeps! So is that your number or is it not? Guessing games not my thing. This is the reason these types of stores are closing.

My friend and I went into Drillen True Value Hardware at 460 Cottage Road in South Portland, Maine…read more I was in the bolts and screws aisle, not quite finding what I needed. My (very) adult female friend told me she would ask an employee to assist. She went to the counter and asked the young man (with a reddish beard) at the cash register if someone could help us with the screws. The employee called out to another man working there, saying, "This woman needs help with a screw!" Then, laughing, he added in an equally loud voice, "You know what those are, don't you?" The two men laughed, as did the woman who was working the other cash register. Other customers witnessed this exchange. It was an ugly and humiliating display. It was deeply offensive and I'm unsure why a customer (female or male) would be treated that way. There are two things, however, that I am quite sure of. First, she and I, of course, will never enter this hardware store again. Second, we will not be timid about letting our friends and acquaintances in South Portland and neighboring Cape Elizabeth know how Drillen Hardware demeans women.

Not a big box hardware store just a fantastic locale store that has been around for years…read more Knowledgable and personable staff that go out of their way to make sure you have what you need and not more. My wife and I have never had a bad experience here and she grew up in Cape so has been a customer longer then I have. The staff goes out of it's way helping and educating kids who shop there too.

I love this place, everyone is knowledgeable, attentive to your needs and offers you a sincere…read morewelcome as soon as you come through the door. They have almost everything you need and their prices are real reasonable. I prefer a place like this over Home Depot or Lowes.

I live in Litchfield and could drive down the road to Percy's Hardware, but I don't because I…read moreprefer Steven's Hardware. Every time I have been there I have been greeted and asked if I need assistance; and the staff are all very friendly and knowledgeable! Also, the store is clean, organized, and they've always had what I was looking for.

Amazing, fast service during another one of those winter weather issues. I spent a lot of time…read moretrying to prep for winter with my snow blower. Prepping the gas, starting it throughout the summer months and letting it run, checking the oil. Despite all this, when the big day came to use the snow blower, it wouldn't blow snow, just start and stall over and over and over. As everyone knows, if you live in Maine you need to have a way to remove snow, especially if your driveway is as long as ours. So I started calling around and every repair place was booked out by at least 4 weeks. Luckily I found Sportsman's through word of mouth and they can to pick up our snowblower ($15 pick up and $15 drop off). They repaired it within 3 days! We had a storm the following day and BAM snowblower repaired and working better than ever. It even came back with an EXTREMELY detailed repair report which I appreciate! I highly recommend this place for their prompt turnaround times and responsiveness!

I was in that store today looking for 2 different types of hooks for the house. I asked an…read moreemployee; A old man with a large gut, and he brought me to two sections of the store. In the second area he lingered a few feet behind me for a long time after I found the area I needed: which I noticed, thought was strange, and I got the sense that he was trying to be intimidating. Then another costumer needed help finding something so he walked a away for less than a minute. Then he returned & continued eyeballing me. Very obvious and intrusive. After I found what I needed I walked to the front, and when I passed him I said; "You watching me like a hawk?" His reply was "yeah". I've been followed around in stores before, and I really don't like being profiled. But he admitted what he was he was doing which is accusing someone of being a thief by de facto. I'm not a thief, and have never stolen from a business. I voiced my protest to the guy at the front of the store. I really don't like leaving reviews that are negative because it affects everyone there. But when there's a employee who acts like that I'm sure the business owner would want to be aware. I'm almost 50, have never stolen from a business, and really don't like being treated like that.

Saved my vacation! Arrived with trailered boat but lacking clasp on hitch ...funtimes they are not…read more These local guys had what I needed and helped me navigate the well stocked aisles. Got atta there for under $25. I'm all about locally owned.

This is one of the greatest hardware stores I've ever shopped in, far beyond my expectations and…read morealways helpful. They carry the best in animal care/feed products and if they don't have what you want they will get it for you. Chris, Art, Corey and the gang have been so helpful for me being a small horse farm owner now, for over 5 years and love going there. !!!!

Petro's ACE Hardware has always provided my excellent service in a pleasant atmosphere…read more They are convenient, only 1/2 mile from home. I find that their pricing is often LOWER than HD. The employees are great, I have received especially good service from Cody and Darrel. It's great to have such a strong resource so close to home.

We moved to Auburn nearly two years ago and reside a couple of miles from Petro's Hardware. As an…read moreavid gardener and do-it-yourselfer, I have so far been very pleased with their products and services. When possible, I try to give my business to local stores, and Petro's fine service encourages me to continue doing so. (Unlike a previous reviewer, I do not expect extra perks and discounts, and I understand that product delivery is an expensive service for a company to offer. One must consider the cost of the delivery vehicle, the loader and driver's time, and the cost of gas. Indeed, I tip the driver if fine service is provided, and I encourage other customers to do the same.)

Reggies is great. I've been buying from him for almost 20 years. Unlike the box stores, sales WITH…read moreservice is what you get here. All equipment breaks in time. When it does, Reggies takes care of me. He's always been fair. As far as the guy who says he's grumpy, not at all. He's just not fake. He's always been honest with me. If you treat them with respect, you'll get the same in return. He will have my business as long as he and I are around.

I am new to the area, and needed repair for some machinery (MTD/Troy-bilt). I have used the same…read moremachinery brand and a local small engine repair place for the past 10 years in my former work location. Unfortunately, that place is now 250 miles away. So, I call MTD/Troy-bilt for a list of authorized service locations - I get information for Reggie's. I call Reggie's and explain my situation and what is needed. I am told to bring in my machine. At the store, there are clip boards hanging on the wall for various brands of machine, including my brand. Here is the trouble: the store will not file the paper work to get me my warranty service. I called ahead, I explained the situation when I dropped the machine. When I pick up the machine, no effort has been made by the store to file the claim, they will not even give me the proper documentation to file the claim myself. If you are from "away" and are bringing some machinery with you to your new life, STAY AWAY from Reggie's. Reggie's only want your repair business if you bought the machine from them.

What an amazing experience at the store with the best sales person called Melissa!! She was an…read moreabsolute delight! Funny, personable, knowledgeable, professional and passionate about her job and working with people. She is an asset to your company in so many ways!!!