What a difference between this HD and the one in East Haven.. This store was clean, well stocked, and employees who were actually going out of there way to help. Is the East Haven store some kind of experiment? read more

Second part of the saga.....installation day....6/6/2022. Let me tell you what is going on. So your Home Depot Manager just called me and said he was on his way to deliver my dishwasher. Unfortunately, I did not need my dishwasher delivered. I need my Bosch dishwasher installed. Dennis said they don't install......they deliver. Dennis said he will have someone call me tomorrow and let me know when they will install. Dennis asked if I had the box I need to do the install. I told Dennis I have everything they told me I need. He said it is a shame they don't tell us (customers) everything we need to know.  And my Bosch dishwasher is still not installed.  Everybody at Home Depot that communicates with me (email, phone call, text) apologizes to me but no one takes ownership of getting the problem solved. I don't really feel that any of them really give a damn. So sad. I have completely lost faith in Home Depot. I don't trust that they will do anything they say. By the way, earlier around 2pm when I talked to the rep at Home Depot they said that they missed my 9:30am to 1:30pm install window today was because the person who was going to do the install was very old and had 3 more appointments before me. I fully expected the person who called me (Dennis) to be very old and moving slowly. Nothing in Dennis' voice sounded old.  I think they lied to me throughout this entire experience and I believe they continue to lie........No one cares at Home Depot. No one person takes ownership to see that things get done as promised. Maven Pollard read more

I am all about good customer service wherever I go yesterday maybe 630-715 I stopped the North Haven location by to get a key made. I stood at the key kiosk as your employee just went on and on with another customer who had several keys to get made but also looking at designs etc. Your employee never once said I will be with you or what was it I was just standing waiting for???? Another employee I saw I asked her where the key kiosk located (not knowing it's not self made but employee made) she pointed to it. Later she came back and saw me still standing there and said to the other employee who was still there talking (lolly gagging) with the customer instead getting her keys made I will make her key after seeing what was happening; the main key maker made those eyes at her like in a whatever or okay fine attitude. Thanks to that employee who assisted me in making my key I wished I had gotten her name. Something that took her 5mins took to do for me took 15-20 mins because your other employee was lolly gaging instead of multitasking and had me just waiting with no acknowledgement of any kind...Kudos to her who assisted me, you need more of her in your business. I don't like rating places with poor reviews but sometimes it has to be done and that one employee cause you to get 1 star on this visit... read more

Purchased new washer and dryer for our new house this summer. House was delayed so appliance sat unused until now. We moved in and went to use washer was fine but dryer didn't work. First call to Home Depot told me I am SOL after 48 hours you have to call the appliance company. Asked which one I have and said Samsung, and they said "Good Luck". Called Samsung and had tech check machine out. They took the machine apart and found bent frame, inside. Outside is perfect. Well you end up In the middle out your money with a dead dryer. Would never buy from either again. Time to return to mom and pop appliance stores. read more

I stopped into Home Depot on my lunch break to buy a new grill. You wouldn't buy a new car with a dent in the hood not without at least getting a discount when I brought it up to the service they had to page a manager in gardening for over 20 minutes only for Ty The manager in gardening come out and say that's the way it's made. LOL Goes without saying I passed I'll be going to Lowe's when I get out of work read more

I purchased a bag of Quikrete from Home Depot in North Haven. The concrete was already cured in the bag. I return it for a refund and asked for a free bag. Why I asked for a free bag was that the trip to Home Depot took 25 minutes due to construction. Also I was going to pour the concrete during my lunch break. Gas was also a factor. I've spent close to $40,000 at this Home Depot. All I was looking for was a free bag of Quikrete, priced at $5.17. The woman that came over to speak to me said I should have check the bag before purchasing. Unless I have x-ray vision you cannot identify this issue unless the bag is opened. The was rude and denied my request. So they could give me a free bag, value $5.17 which would have kept me happy with the store. So now I will be going to Lowe's. I guess denying a free $5.17 bag of concrete is better than losing my business that will run to thousands of dollars over time. What is wrong with their customer service???? Update: I finally found a woman at Home Depot that was awesome. She realized this was bad customer service and now they will give me a new bag of Quikrete for free. Just wish I didn't have to go through this for something that costs $5.17, but it's more the principal. read more

I had the following experience at "Home Debacle" In North Haven, CT 1) On 9.5.2020 at the Home Depot store in North Haven, CT, I paid $1176.22 for a new Samsung range; delivery, removal of old range and installation of the new range by a licensed plumber. 2) On 10.6.2020, (document Name: Shipper's Number 1019317706; Delivery ID: 18GK00284684) Shawn, a delivery man contracted by Home Depot, delivered the range but told us due to "insurance issues" his team could not lift the range over our counter-tops and into the kitchen. They left the range in my vestibule. However, according to Shawn, if I called a moving company "at this number" they would be able to lift the range over the counter tops. This phone number is on said document. I placed two calls to the North Haven Home Depot Appliance department; I spoke with Tom in the appliance department. I asked Tom to have Jonathan, the appliance department manager to call me; Tom said Johnathan would call me back in 15 minutes. 3) On 10.7.2020, I placed another call to the North Haven Home Depot Appliance department, this time, Chris told me Jonathan was coming in at 2:00 p.m. and he would inform him of my concerns. As of 10.10.2020, I have not received a call from Jonathan. With Home Depot unable to find a reliable, trustworthy mover, I hired a moving team from Abode and Beyond; total charge $325.22. Using the exact same type of harnesses Shawn and his team used, two skinny movers from Adobe and Beyond, spent 15 minutes moving the range from my living room into the kitchen. 4) On 10.7.2020 at 5:30 p.m. EST, I spoke with Lauren from the Home Depot call center in Utah, I explained my dire predicament. She urged me to send her an email with copies of the receipts and relevant pictures; as directed, I sent her an email with the attachments at 5:43 p.m. EST. Just as I never heard back from Jonathan, I never heard back from Lauren. 5) On 10.8.2020, Miguel, a Home Depot contracted plumber, uninstalled my old range and installed a new Samsung range; immediately after completing the installation, Miguel determined the touchscreen was defective BUT he assured me he'd come back and haul away the old range. Throughout the afternoon of 10.8.2020, Miguel promised me, on three different occasions, that "he was on his way." With the same callousness and utter disregard for my situation as shown to me by Jonathan and Lauren, Miguel never came back to finish the job. 6) On 10.9.2020, having been without a working stove for close to 5 days, with two defective ranges sitting in my already cramped kitchen, and with Home Depot unable to find a reliable plumber, (so we could at least have access to a working stove top), we hired Lenny's Plumbing to disconnect and move the defective Samsung range and re-install our old range. As he has a well-earned reputation for honesty, professionalism and the ability to do "same day as initial call work," (in an email to Evelyn) at the North Haven Home Depot, I strongly urged her to call Lenny's Plumbing, she never contacted him) I hired Lenny's Plumbing. On 10.9.2020, Lenny completed this task in less than 25 minutes and within 60 minutes of my initial call to him. Please see the attached receipt-total charge: $125.00. The sight of two defunct ranges sitting in my kitchen was causing my blood pressure to rise into what my doctor calls, the danger zones. 7) On 10.9.2020, late in the afternoon, the Samsung range was finally removed by two Home Depot employees: Charles and an unnamed associate. 8) On 10.10.2020 at 8:52 a.m., I received a call from a contracted Home Depot mover who informed me he was on his way to my home ("I'm 15 minutes out.") to pick up the Samsung range. In complete dismay, I told him it had been picked up on 10.9.2020 by the assistant manager of the North Haven Home Depot. 9) Cost of being held hostage in my own home for four days by the ineptitude of leadership at the Home Debacle In North Haven, CT (waiting for callbacks, deliveries, emails to be returned etc.): incalculable. For almost 4 days, I could not complete many of job responsibilities, I had trouble sleeping and I had two non-working ranges in my small kitchen. 11) On 10.14.2020, I finally received my refund. HOME DEBACLE!!!!!!!!!!!!!!!!!!!!!!!!!! read more

One star, because we found a grill we like. The other four stars are missing because the men's bathroom was putrid. Disgusting. Vile. Sickening. Three of the four toilets were laced with toilet paper and encrusted with feces. There also is no changing table for infants in the men's room- but there is one in the women's. I told a male employee about the bathroom who was greeting at the front door yesterday, when we were there and I took my son to the bathroom and we saw this. He said "I was just in there ten minutes ago and it was fine." If this is true, we either have a)grossly different definitions of fine, 2) a medical outbreak of some diarrhea causing contagion in the home depot that requires quarantine. Pictures attached. Enjoy. read more

The Home Depot - I took pictures, because, it was so gross, you needed to see it to believe it. - Nurseries & Gardening Near Me - North Haven, Connecticut

Bought a new washer machine on July 2 2018 only because they said they could do a quick delivery , washer came on July 9 ,2018 connected up water lines and drain and plugged in , machine sat and hummed would not start , tried a few times, no way it's a defective machine, called the store and they got authorization to replace, said I would have to wait till 07/17/18 , 8? Days , they took my old washer out, waited to hear from delivery company jglogistics out of NJ . They never called till late night before to tell us the washer was out of stock and Home Depot knew two days before ??? Tried dealing with Home Depot, the manager refused to take my calls the customer care manager Evelyn was useless and should be out of a job in my opinion , she never bothered to follow up , I finally got hold aid a gentleman in the app Depot he checked status and said it was all straightened out and the machine would be delivered on the 17 I received delivery texts 4 of them from delivery company saying all was set , suddenly unable to deliver till 07/21/18? Kept calling store , got a new date of 07/21/18 got delivery text s from delivery company saying it was on truck for 7/21 the morning of 7/21? The delivery company calls and says washer not in stock till 7/27 now??? Home Depot again knew it , went to north haven store cancelled order got full refund , still have thief broken new washer in my basement they have to come get ,,, bought a washer from PC Richard down the street BEWARE of this store and their lousy ma UPDATE : been trying to get Home Depot to get the friggin broken washer out of my basement they keep scheduling pick up days and 2-6 hour windows but no one has shown up to get the pics of shit out of my basement, Home Depot your unbelievable getting ready to call scrap dealer to rake away read more

Ordered cabinets, with Phil. He's the only reason I'm giving this review stars, because he was very knowledgeable and friendly while steering us through the ordering process. Wait time for cabinets was to be 5 weeks. 8 weeks later, I get in touch with Phil, for an update since we still don't have the cabinets. Upon checking on the order, he informs us that there was a "computer glitch" between them and the cabinet company, and the order was never placed. Now the cabinet company is scrambling to get our cabinets to us. Wait time.....another month. We are moving into this house in a few weeks, with a gutted kitchen. At this point we will have to set up a utility sink, and live out of boxes for weeks for our dishes/cooking and bakeware, and pantry food. Not happy AT ALL. read more

Home depot contractor Odessa damaged my home during front door install causing 6000 damage. Home depot will not repair damage.

Went to get a board, it needed to be cut, of course no was around.Found someone in another dept, they called for someone, 15 minutes later someone cut my board. (Not the one they called but someone from the electrical dept) Asked if I needed a ticket , so the price would be on the board he said no. Well I did need it, so more time wasted. When I got home the board wasn't even cut to the correct length. I'll just go to Lowe's and buy a saw and do it myself. Definitely not going back . read more

Went in yesterday to buy supplies for making cornhole. We weren't at all prepared but Chris one of the guys working there saw us looking lost and confused and asked if we needed help. He really seemed to know what he was talking about as he guided us towards the materials we needed and gave us helpful tips and suggestions. We left with all the wood we needed to complete the project. As well as a new found confidence in ourselves! Tammy at the checkout counter was also very friendly! read more

Completely opposite opinion in the best way from East Haven's Home Depot a little farther drive for me but great experience, people at customer service were wanting to help me, the layout of everything from washer and dryer's to lawn and garden and and grill parts all terrific way out, found everything I needed someone help me a self check out. And the best thing was a nice gentleman doing carts offered to unload my heavy items into my truck for me. Traffic experience Yesterday evening read more

If you need anything in the plumbing department Mario is very knowledgeable and helpful.

This was my first time visiting the location and in this one trip they proved to be theee friendliest Home Depot I have ever been to. Usually (in most home improvement stores) you have to go out of your way to find an employee and if you already happen to have one in sight, you still have to approach them to get their attention. This was not the case at the North Haven store. We went to the plumbing area, and were struggling to find the part we needed. Finally we found it, and couldn't find a second (we needed 2 for our project). An employee- Walter- was pushing a cart of merchandise to the back of the store but stopped what he was doing to see if we needed assistance. He tried to help find the additional item, used his scanner and discovered that they did not have any more. We had found a comparable item in our search but it was more expensive than the one we had intended to buy. He escorted us to the register and informed the cashier of the situation and to ring them up at the price of the original item. That alone was amazing customer service! Then we continued shopping and in our short walk were assisted by 2 more friendly employees who directed us to what we were looking for. The final interaction at the register was friendly as well- she answered my husbands return policy with ease. Definitely a better experience than what I am used to! read more

Worst customer service. The customer service representative, Chris was very unprofessional and rude! I had to wait 20 days to get my order delivered to home. They have scheduled my delivery multiple times and postponed for three days in a row. After all these hassle, some of the items I received were also partially damaged but I didn't want to go to the store so I just spoke with the manager about it. I would never visit this store again. read more

Don't believe them when they hand you that hassle free warrantee stuff. I bought a lawn mower from them in June. The drive mechanism chocked today. Once your purchase is 30 days old the warrantee entitles you to pay $20 for their mechanic to diagnose it. They get to decide if it is covered or not. Also if you buy a piece of equipment in the North Haven store and it breaks....dont bring it back there. You will have to load it back up and bring it to Hamden. Despite the fact that you can purchase equipment there, you cannot have it serviced there. Both my wife and I have, and use HD credit accounts there. But.....we have them at Lowe's too. Perhaps we should shop there from now on. read more

This staff is always friendly, fast, and competent. I rent rug doctors here all the time, love this location!!

Home Depot is saluting our Veterans this Memorial Day weekend by implementing a new policy for their 10% off Military discount by excluding sale items. I made a purchase about 3 weeks ago for items on sale and received my 10% discount. Today, Saturday before Memorial Day, I purchased the same exact items, and they refused the 10% Military discount. I see in the flyer on the front page, they are advertising that they now do not combine the Military discount with sale items and I was told their computer systems received an update recently to enforce this policy. It would appear that they really DO NOT appreciate our service. read more

We are trying to renovate our master bathroom, and wanted to get someone knowledgeable to come discuss our options and give us an estimate....... 1) To start with, the man "Josh" that came to our house had absolutely NO KNOWLEDGE WHATSOEVER about the ACTUAL installation! He's never even SEEN any of the products that Home Depot is trying to present! 2) Before "Josh" even arrived, we had done our OWN RESEARCH on what would potentially be possible for options (we've done a lot of remodeling in our house over the last 10years so we are more than familiar with how everything should proceed, as well as what reasonable [and UNREASONABLE prices] are). The shower fixture we originally investigated (which was actually same brand "Josh" showed us) was listed online from the manufacturer for roughly $1,300 (mind you, there is probably a little wiggle room for that number once specific dimensions come into play..... but, literally, a LITTLE wiggle room)..... so with that in mind, "Josh" then informs us that with the final bill, there would be no separation specifically listed for parts & labor...... soooo...... he then tells us that our total estimate would be $23,000!!!!!!! We are just trying to replace our tub for a shower! So that leaves what?- $18,000 for labor (that's subtracting the necessary parts assumed needed- which we figured give-and-take to be about $5,000.) 3) the manner in which "Josh" presented himself was almost like he DESPERATELY needed the commission from this sale. We tried many different tactics of politely explaining to him that we are "very busy with work" (we work from home and I ended up have to put ear buds in so that I could listen in on a conference call while "Josh" continued his painfully drawn out pitch), and it was almost like after we explained this... he almost went SLOWER! by the end, when he was obviously ignoring every social cue imaginable, I finally just got up and started preparing the roast we were planning to eat that evening. He stayed 2.25 hrs... Another piece of this whole encounter that was slightly odd, was that we were under the impression that a knowledgeable rep of Home Depot would be coming to quite us, or at least someone from the company they would subcontract to that specializes in bathroom remodeling....... this man had the feel like he was neither. More like he was randomly picked, memorized some basic info, and then crossed his fingers. It was an experience I would never want to repeat. If you plan to use Home Depot for renovations.... Cross your fingers and pray they don't send "Josh" your way!!! read more

Online pick up makes shopping at Home Depot less overwhelming. I was in and out of the store in less than 10 minutes.

Never have lumber carts inside because employees just too lazy to bring them in from the parking lot. Have had this problem at least 4 times. One visit employees tried to grab a lumber cart I was loading because of no carts and I had to threaten them with calling the manager. Today no lumber carts, and when I asked an employee he suggested I take a cart I know a customer was in the midst of loading. So I just walked out and took my $200 purchase to Lowes. This place has awful stocking. Right now this place has been out of Deckmate screws in nearly every size for 3 weeks. Visited here to get a vent a month ago and the only one in stock looked like 3 people had jumped up and down on it and had around 10 years dust and dirt on it. Have bought boxes with stuff missing so have avoid any box from this place that looks like it might have been opened like the plague. Have been hit by an employee driving a lift at this place. Home Depot North Haven is a badly managed dump. read more

Great store. Very neat and clean. I am always able to find help when I need it. Only reason I did not give 5 stars is the disconnect between the floor associates and the customer service desk. Figure that out and this store has near perfect operation. read more

NEVER BUY APPLIANCES from here!! We have been lied to and deceived multiple times since buying our washer an dryer. I am very frustrated with the customer service I have received so far. On October 21st I ordered a Maytag washer and dryer set from my local Home Depot in North Haven, CT. I worked with Mike in appliances who at that time told me the appliances would be delivered on October 27th. We were specifically instructed to inspect at delivery but NOT to allow the delivery individuals to install the appliances. Mike said that we would receive a call on Sunday for installation. Saturday the appliances were delivered and the delivery service had no idea why they were not being allowed to install the appliances. In the evening of the 27th I went back into Home Depot to ask about the installation and Mike denied everything he said. He then said we would get a call on Monday. By Monday afternoon we had not received a phone call, so we called. The delivery service said that what we were told was a lie and no one was ever going to call. Our installation is scheduled for Thursday, November 1st which is not good enough. I have a family of four and we have had no working washer and dryer in two weeks. We were lied to bye Home Depot. I want answers. I want my appliances installed tomorrow not Thursday. I have spoken to the assistant manager and all he would do is offer to pay for an outside plumber that we found. We can't find a plumber to come out before Thursday. It is not fair to us that we have to wait to have our appliances installed because of this employees mistake. I want Mike reprimanded and I want my appliances installed ahead of this Thursday. We had previously bought a washer from Home Depot and were so happy with the service we returned. I would NEVER recommend or buy from Home Depot again. Please don't make the same mistake we made! read more

I ordered a LG French door refrigerator from Home Depot online. It arrived on time and the deliverers were quick and professional. However, from the start the refrigerator did not cool. I made a call to LG and they said to let it go another 24 hours. After 48 hours it still not work. Called LG again and they seemed to put the blame on me. The tech even hung up on me. Made a call to Paul at Home Depot and he immediately got on the phone with LG. Then they called me, while he was still on the line and offered to send out a repairman. Well, the lline to the compressor was broken and this necessitated a new refrigerator. Paul called LG and made the request. The refrigerator arrived yesterday and is working fine. Paul put e in touch with Stacy who called to make sure everything was fine. When I couldn't get LG to take my call, she called them and gave me another number to call. LG ended up compensating me for my losses. Again Stacy called to check on things. Home Depot could not have been better to deal with. They were constantly there for me and could not have been nicer. Paul and Stacy are in the North Haven, CT store and deserve accolades for all their help. Home Depot is the place to shop and they have my vote for the kind consideration they showed. read more