Everything there is grossly overpriced! They're eager to make the sale and get your money until…read morethere's a problem which ultimately will happen. Over a piddly key they cut for me that wouldn't work they refused to give me a refund even though it was their mistake. Although I've done a good deal of business with them over the years they showed me they have no regard nor respect for their customers. Manager was extremely rude and disrespectful to me from the moment I walked in the door. Better off going to Lowe's, Home Depot or another online delivery service which eventually will force them to shutter up shop for good.

This was a nice store, and had what I needed. The service was excellent, as there were many…read moreemployees to help me with what I was looking for. The selection was decent, and had what I needed, although had to buy a slightly more expensive piece as the cheaper one had to be ordered. The value however was good and I was still able to leave satisfied!

Senior woman and another associate at the front desk always has a snarky uptight attitude every…read moretime I come in. Guys in the back service department are always on point but you'll always lose if you have an issue or complaint come time to check out. Home Depot and Lowe's aren't too far from here paying extra for attitudes and problems doesn't make any sense. Based on a few reviews of this rating here they don't have any respect nor consideration for their customers if you have a problem. They only care about their bottom line...

The staff knows everything - the paint staff especially. I…read morehave lived about 1 mile away for 27 years. Whatever I need, they have. They support our local community so I am happy to support them with my business.

Last old fashioned hardware store around! The staff is super knowledgeable and very helpful. Need a…read morecopy of a key made? A new hose nozzle? Clothes line? Screen fixed? All that and so much more. I always discover something new and awesome when browsing.

I contacted Springhill Hardware and spoke with Frank and asked if they sold Weber grills and if…read morethey would be able to deliver it assembled. I live in Virginia and my mom lives in Hamden and my brother and I wanted to get her a new grill because her grill was falling apart and not working properly. My brother had cooked on the grill this summer and it took forever to cook the chicken. I call the hardware store and worked with Frank, who was awesome and understood my request for the grill to be assembled and delivered. Frank delivered the grill to my mother as part of an early Xmas gift and she was very excited to finally have a new grill. I would highly recommend Springhill Hardware over the big box hardware stores. It was a great feeling to support a local resident and business that has been there since I was growing up in Hamden in the 70s.

My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

I shop here often but no longer. I called the store and requested a gallon of mixed paint that I…read morewould pick up within the hour. The store can mix at their convenience and I avoid the long lines waiting for them to mix. I offered my credit card over the phone in advance. They said no that I had to come in, order and wait in line. Poor customer service! I do this often and other stores accommodate. This time I called Essex Hardware instead and they had no problem mixing ahead of pickup and said they didn't even need my CC in advance.

Keeping up with the latest paint products and colors is a job in itself. Joe Lascari and his…read morecrew's product knowledge and advise is always appreciated and excepted. I highly suggest Rings End Paint department for any up coming projects you have. Kevin F

I needed some help with my Harvey Sliding Glass door handle assy. I not only got what I needed but…read moreJoe G helped me all the way to the point he actually went above and beyond to help me. Now my door is older and the hardware is pretty much custom to the door. Joe called Harvey and got me the exact replacement that no one AND I MEAN NO ONE could find. He won me over just with that his patience in dealing with me was outstanding. No one can deal with me but Rings End just won a lifelong customer just by the way they helped me and were bound and determined to help anyway possible and they did. Kudos to the Branford Team for making my life 100 times better.

Thank You Chris and our delivery man!! placed our Toro…read moreSnowplow order online, Chris saw the order was cancelled by Toro the next day, by the time I got the email and called Branford Building Chris had already contacted Toro and got our order back in place...we got delivery Jan 12, the delivery man helped me unpack and assemble what few things were needed. He waited while I added the oil and gas, took the pallet for me...Awesome!!

Maybe the worst communication patterns I have ever experienced with a store. I have a few Marvin…read morewindows at home that need parts and repair. My contractor bought them from BBS several years ago. After an initial diagnostic visit two months ago (for which I was charged $250), it has been radio silence ever since. The person responsible at BBS NEVER returns my messages or replies to my emails. Others at the store have told me my parts are on order and the guy responsible will update me, but he never does. It's a terrible customer experience; really terrible. As of now I am out $250, still need repairs, and am getting absolutely no proactive communication from BBS. If I could have gone elsewhere for service, I would have.