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    Lowe's Home Improvement

    1.7 (43 reviews)
    Open 6:00 am - 10:00 pm

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    Damage to door because it wasn't assembled properly
    Nicole F.

    My order was delayed four times, receiving notice only the day of that my order would not be delivered. I did receive a discount from one of the store managers for this issue, which I appreciated but other employees were not so helpful and were, at times, rude. After I received the discount, the order was delivered and it was not assembled properly, which caused damage to the grill. I also made a complaint to the Customer Service center and they offered me a 10% discount off a future purchase which I explained I never want to purchase anything from a Lowe's again so that was not helpful.

    Terri D.

    Not my favorite home improvement store. I'd prefer the Home Depot in East Haven or North Haven if needed. I feel like at Home Depot, the workers and cashiers are friendlier and more willing to help. This kind of is the only Lowe's around. I will say that they do have nice assortments of holiday items during that time of year. Also the area with lighting fixtures and overhead ceilings fans is nicely set up with great displays. The paint counter can be pretty slow though with only one person working at the counter at any given time.

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    4 months ago

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    3 years ago

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    9 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    3 years ago

    They are horrible with customer service. Completely frustrating. Go somewhere else, or at least not the Lowe's in New Haven!

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    5 years ago

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    6 years ago

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    9 years ago

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    7 years ago

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    3 years ago

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    7 years ago

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    13 years ago

    This is a beautiful store. They always work hard to keep it clean. The only issue I have is some of the cashiers are slackers.

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    8 years ago

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    6 years ago

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    8 years ago

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    12 years ago

    Great place to go shopping for home improvement stuff. The staff are friendly and helpful.

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    7 years ago

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    10 years ago

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    11 years ago

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    Page 1 of 2

    Ask the Community - Lowe's Home Improvement

    Review Highlights - Lowe's Home Improvement

    I came here after placing an online order for a garage door opener after ours broke.

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    Bender - Faucet

    Bender

    2.9(25 reviews)
    1.8 mi

    Friendly and helpful staff. We purchased 2 vanities, 2…read morefaucets and the and a shower head/handles from Bender and have been super pleased with them. We had visited both the older location and then newer location now directly across the street. The prices are...well..pricy, but that's because you are paying for quality. Actual quality, not Home Depot quality. I'm by no means bashing Home Depot, they are great for tons of things. As we were at Bender, we were even encourage to google Home Depot prices in comparison to Bender's and obviously Bender had cost more, but we were taught what aspects were different. Like prior to our Bender experience, I had no clue that specific items are "made for Home Depot" and are not the same exact items available for purchase elsewhere. The same goes for Lowes. Alright, now that I've gone off rambling about non-specifically related nonsense... All in all I'd totally recommend Bender if you want to do your home right.

    I drive all the way to Hartford to look at the big showroom they have only to find my contractor…read moresaid to go to the Hartford location and not the New Haven showroom. It was a simple mistake and should have been easily accommodating with their Reception and or Sales team. Instead they turned me away at the door and told me to drive to New Haven. I didn't have the time to do their addition drive. Since they couldn't make an adjustment to just look at the showroom while I was there, they just lost a very good client. For both a new bathroom and a new kitchen remodel. Thanks for the deplorable customer care Benders! I don't recommend this place to anyone!! Stay away and choose another business that can appreciate your time, effort and hard earned dollars.

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    Lowe's Home Improvement - hardware - Updated May 2026

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