My mother has been a loyal customer of Stewart's Ace Hardware in Clinton for over 7 years. She…read morerecently purchased a $900 Weber natural gas grill (Spirit S-425), believing it was fully stainless steel like her previous Genesis model. There was no floor model to inspect, and she trusted the store's description and history. When the grill arrived, it had only stainless trim, no wheels, and was clearly not the heavy-duty model she expected. She declined delivery politely and even offered to pay the price difference or use gift cards to upgrade to the better model. They refused. Instead of working with her, they issued a refund--and then left her a voicemail telling her never to shop there again. Their own voicemail admitted it was a "snafu" and they "don't normally sell natural gas grills," but punished her for not accepting a downgrade. This wasn't about being difficult. It was about being fair. After over 7 years of loyalty, this was their response. If this is how they treat long-time customers, I encourage others to think twice before shopping here.

I shop here often but no longer. I called the store and requested a gallon of mixed paint that I…read morewould pick up within the hour. The store can mix at their convenience and I avoid the long lines waiting for them to mix. I offered my credit card over the phone in advance. They said no that I had to come in, order and wait in line. Poor customer service! I do this often and other stores accommodate. This time I called Essex Hardware instead and they had no problem mixing ahead of pickup and said they didn't even need my CC in advance.

I was i need of a new door for our country estate. Every time I discussed my needs with an…read moreassociate at one of the big box stores I felt that they were all missing something. From my first phone call to this fine establishment to the sit down that we had with Tim the door and window man everything went smoothly and Tim got us set up with a fine product that will last a long time. We can't wait to come back and purchase a new patio door!!!!

Great place, easy to get lumber and basic stuff. People are nice, I don't agree with the other…read morereviews

This was a nice store, and had what I needed. The service was excellent, as there were many…read moreemployees to help me with what I was looking for. The selection was decent, and had what I needed, although had to buy a slightly more expensive piece as the cheaper one had to be ordered. The value however was good and I was still able to leave satisfied!

Everything there is grossly overpriced! They're eager to make the sale and get your money until…read morethere's a problem which ultimately will happen. Over a piddly key they cut for me that wouldn't work they refused to give me a refund even though it was their mistake. Although I've done a good deal of business with them over the years they showed me they have no regard nor respect for their customers. Manager was extremely rude and disrespectful to me from the moment I walked in the door. Better off going to Lowe's, Home Depot or another online delivery service which eventually will force them to shutter up shop for good.

Great service deserves a great review. Today I was ably assisted by Turk and Etienne in replacing…read moremy non-functioning hedge trimmer. They were friendly, knowledgeable and efficient. Can't ask for more than that. Thanks! Henry G. Madison CT

Came here to buy specific things for work, and I really liked how this place is organized. Never…read moregot to see mid way-to the back of the store, as I only needed what was up front, which was the garden supply area. The lady who was our cashier at around 12:45pm was awesome! I only wish I got her name, cause I'm all about shoutouts for exemplary customer service. I'll definitely be back at some point, in the next 3 months.

Great local hardware store in Old Saybrook! Everytime I go in there, the staff is incredibly…read morehelpful! I can be describing a tool/part that I need and before I can even finish, Brian knows exactly what I'm talking about and where to look for it! A great staple in the community!

I needed a key made for my Toyota and Saybrook Hardware did a great job making it. Owen, Brian,…read moreCharlie, Mark, and Jessica made the experience wonderful and painless. They worked with me on scheduling. They happily answered all my questions. I highly recommend them if you need a car key made. Janice P (and Marialina D)

Excellent small town hardware store that seems to have everything I always need. The employees are…read morealways helpful with finding things or making suggestions to better your project. The owners are also very friendly. Great place for when you are in a pinch, or when you don't want to drive 25 mins to Lowes for the exact same thing.

Saved my 4th of July. Not only did they have the grill I was looking for, but they set it up and…read moredelivered it on the same day. They have earned a customer for life. Can't say enough!

Above and beyond! Thank you for helping pick out a wheelbarrow for me and your assistance with the…read moremulch! Much appreciated!

As others have mentioned, the new owners offer outstanding customer service. On my first visit, I…read morewas looking for a particular style of screw for casement windows. A very patient young man helped me with my $4 purchase. And recently, we were able to drop off an old door and to have the screen replaced. They even asked us to bring in the paint and they painted the entire door. Excellent. Highly recommend.

Goody's is a great resource for homeowners, DIYers and others…read more A locally owned, old-time style hardware store, Goody's has all you would expect plus they have a large selection of paints and painting accessories. In addition, it's a great spot for Weber grills. Over the years, I've bought three from them.

I still shop here and still get great customer service every time I walk in the door. It doesn't…read morematter if I'm getting keys, propane, or something else for a project. I have been there at least 100 times. They are locally American owned and that is important especially in today's world. Goody's hardware is a great value and member of the local community. Remember it's the locally owned businesses that sponsor local events and local youth sports teams 95+% of the time. No, they are not nor have I ever had them be the sponsor of any team I or my kids have been on, just to be clear for the naysayers.

I am genuinely shocked by how much stuff this place has crammed within its walls. It might not be…read moreone of those big box stores, but you'll almost certainly find whatever it is you're looking for here.

Ace is the place. Local hardware stores are all about…read moreservice. Home Depot and Lowes have more selection but there is relatively no service. Ace in Southold takes care of you. Whatever you may need to fix whatever is broken...well, they can help. The store is well stocked and customer friendly. Whether you are a weekend fix it husband or wife or a tradesperson...This Ace is the place.

Senior woman and another associate at the front desk always has a snarky uptight attitude every…read moretime I come in. Guys in the back service department are always on point but you'll always lose if you have an issue or complaint come time to check out. Home Depot and Lowe's aren't too far from here paying extra for attitudes and problems doesn't make any sense. Based on a few reviews of this rating here they don't have any respect nor consideration for their customers if you have a problem. They only care about their bottom line...

The staff knows everything - the paint staff especially. I…read morehave lived about 1 mile away for 27 years. Whatever I need, they have. They support our local community so I am happy to support them with my business.