Friendly and helpful staff. We purchased 2 vanities, 2…read morefaucets and the and a shower head/handles from Bender and have been super pleased with them. We had visited both the older location and then newer location now directly across the street. The prices are...well..pricy, but that's because you are paying for quality. Actual quality, not Home Depot quality. I'm by no means bashing Home Depot, they are great for tons of things. As we were at Bender, we were even encourage to google Home Depot prices in comparison to Bender's and obviously Bender had cost more, but we were taught what aspects were different. Like prior to our Bender experience, I had no clue that specific items are "made for Home Depot" and are not the same exact items available for purchase elsewhere. The same goes for Lowes. Alright, now that I've gone off rambling about non-specifically related nonsense... All in all I'd totally recommend Bender if you want to do your home right.

I drive all the way to Hartford to look at the big showroom they have only to find my contractor…read moresaid to go to the Hartford location and not the New Haven showroom. It was a simple mistake and should have been easily accommodating with their Reception and or Sales team. Instead they turned me away at the door and told me to drive to New Haven. I didn't have the time to do their addition drive. Since they couldn't make an adjustment to just look at the showroom while I was there, they just lost a very good client. For both a new bathroom and a new kitchen remodel. Thanks for the deplorable customer care Benders! I don't recommend this place to anyone!! Stay away and choose another business that can appreciate your time, effort and hard earned dollars.

Torrco was recommended to me for plumbing supplies by a contractor that I know. When we began…read morerenovations on my kitchen in early December, my wife and I went to Torrco to pick out and purchase all of the plumbing fixtures for our new kitchen. We were helped in the store by Evelyn Zepeda, and ended up purchasing thousands of dollars worth of products from Torrco that day, including a $1,200.00 Rohl Faucet. The items were not in stock and had to be ordered, but that was fine, as the kitchen renovation was just beginning, and it would be weeks, if not months before they were needed. Eventually the items were delivered, and they were installed in the new kitchen some time in February. The kitchen renovation was completed in mid-March, and we began to use the kitchen and faucet. Within a week or so, we began to notice that the handle was sticking and binding. Shortly after this, we discovered that there was an o-ring around the handle that was pinched and causing the handle to bind. I called Torrco to inform them that the faucet was defective, and was told that I could ONLY speak to Evelyn about the issue as she was our salesperson. Evelyn, however, was unavailable the first few times that I called. Eventually, I spoke with Evelyn, and she requested that I take pictures of the problem and send them to her. This was done on April 19, 2023, and Evelyn confirmed receipt on April 20,2023 stating that she would forward them to the manufacturer and get back to me. I received no response from Evelyn until I requested an update on May 9, 2023. Evelyn responded almost immediately and stated "Yes, they said that the escutcheon just needs to be untightened and that o-ring put back into place. It should be an easy fix, probably then they installed it was tightened to much. Let me know how it goes." I responded to Evelyn indicating to her that the faucet handle was not assembled by me or my plumber, but by the manufacturer. I also reminded her that I am not a plumber, nor do I know what an "escutcheon" is, and that I just paid $1,200 for a faucet that I expected to be of high quality, and didn't think that I'd have to repair a brand new faucet myself, or hire a plumber to repair a brand new faucet. This email went unanswered. I reached out to Evelyn again on May 16, 2023 asking for a response. Evelyn stated "I followed up with them today, as the tech support got back to me with the answer I provided to you. They said that is not something that needs to be replace it need to be untightened, I will let you know at soon they get back to me." I again mentioned to Evelyn that there was obviously a defect with the faucet, and that I should not be held responsible for repairing this. Evelyn responded on May 18, 2023 and stated "I complete understand, I reach out to them asking for a different solution. They sent it to tech support, once they get back to me I will let you know." Weeks went by, and I received no communication from Evelyn. At this point, the o-ring had now completely fallen out of the faucet, and the handle has been loose and jiggly as a result. In mid-June, my wife went to the store and spoke to Evelyn directly, asking for a solution to the issue. Evelyn did not offer any additional information, but told my wife that she would follow up with me. As of today, August 18,2023 I have received no response from Evelyn. As I have received nothing further from Evelyn, and did not want to spend even more money to hire a plumber, I decided to take Evelyn's suggestion and attempt to repair the faucet myself. While attempting to "loosen the escutcheon," I managed to peel the matte black finish off of the faucet. So now, after paying $1,200 for a faucet, being denied warranty coverage on a brand new faucet and being told to repair it myself, I am now left with a faucet that is still not repaired, but also damaged. If Torrco and Evelyn continue to refuse to stand behind their products, I am going to be forced to purchase replacement parts for a brand new faucet, and hire a plumber to install them. I am absolutely disgusted with the awful service that I have received. My wife and I feel as though, once they took our money, they no longer wanted to be bothered with us.

We just completed a new construction project and used Torrco for all of our plumbing needs. We…read morehave been completely satisfied with the entire team but must call our Evelyn Zepeda as the hero of our project. She was incredible to work with when looking for design and product selection and cared for us through all of the delivery, shipping, and installation processes. As with any construction project, we had some surprises to overcome and she was always available and ready to help. In several cases, she was more knowledgeable than our plumber and helped us to troubleshoot and correct issues. The new construction project for our family was a tremendous undertaking but the support from Torrco (and especially Evelyn) was an absolute bright spot for our project. Thank you!

I cannot recommend this store highly enough! The products are unique, excellently crafted, and…read morebeautiful. The gentleman who helped me was clearly knowledgeable and passionate about the inventory. For the quality, you can't beat the price. Best store in New Haven!

The customer service is excellent! Mathew was able to listen to what I was looking to furnish my…read morenew home and gave me awesome choices! My home looks like it right out of a magazine!!

These guys are great if you need to make a DIY repair. They will assist and guide you through most…read moreof your questions. Reasonable prices, very knowledgeable. Go here instead of Home Depot for your plumbing parts, you'll be glad you did.

Incredibly helpful staff! Couldn't find the part I needed at Lowes and HD, another plumbing supply…read morestore nearby wouldn't even take a minute to listen but the staff here helped me over the phone and took the time to ensure I was getting the correct part. Will definitely return!

May 29th, 8 days later still have not received "Next day air" shipment. What a business!read more

Incompetent business and incompetent sales and customer service, cannot process a simple order,…read moreordered Schluter pipe nipples Qnty 12 with second day delivery, they only shipped 8, until I called to find out where is the rest, they said coming from second warehouse, no tracking no confirmation, when called second time they said its coming ground next week, meanwhile workers are waiting for parts!!

The majority of reviews here are for the furniture, which makes sense (great stuff, I'm planning on…read morehopefully buying a dresser and bookshelf soon and took pictures of my top options here). But I also had a delicious cheap meal here that I have to talk about!! I wasn't starving, just wanted a snack before a long few hours of furniture contemplation, so I got a kid's size of the swedish meatballs for $5. Literally crazy value. 4 meatballs, a scoop of mashed potatoes, scoop of peas, scoop of lingonberry sauce. Delicious as always, just as good as everyone says. And genuinely, I cannot recommend enough checking out the falafel meal. The falafel is thick and textured almost like a meatball itself, and completely full of delicious flavor. It's absurdly good. I usually go with meatballs because they're a classic, but after this experience, I might have to do falafel balls next time. And they were cheap as well! $5 for 8 falafels, couscous, hummus, and a lemon!! What a steal! I'll be back for more soon, probably when I finalize which dresser I intend to purchase. Definitely worth checking out! Service was nice and employees were all kind and helpful to me. Great experience.

Well I had to get my steps in so I stopped in at our local IKEA! Lol. At least they seem to have…read morechanged things up so as you go thru the store you see different areas. All items are easily identifiable as to where to get them. The warehouse is huge and the numbering makes it easy to find your items. Had lunch at a different restaurant but looking at the menus, I probably should have waited and had lunch at their cafeteria.

Rachel and her staff exceeded all expectations with the professional work they did recovering our…read morestools. She was thoughtful and informative with fabric recommendations, was able to do the job and had it done in a week. A brief consultation with a different local upholsterer left me feeling like it wasn't even possible. But Rachel took them on and did the job like a pro. Ten stars!!

We went to The ReBorn House in hopes they could reupholster our worn out window seat. They gave us…read morequite a few fabric samples to try out in our home before we made a final decision. Due to their age, they ended up making all new cushions, very plush and way more comfortable than the originals. Rachel was fun to work with and also helped pick out fabric to make coordinating throw pillows. She is very level-headed, accommodating and full of ideas! We look forward to seeing her again soon. We couldn't be happier!

Beautiful! Make sure to check out the community garden. Free street parking. Cute birds and wildliferead more

What an awesome hidden gem. The greenhouses and community garden are a small part of the bigger…read moreEdgerton Park, but it's a must visit! On this given Saturday, I spent about half an hour walking through the various greenhouses. There are lots of interesting plants to look at - though many are not labeled - and in one of the building, the plants and flowers were for sale. There is also one area that was just for plants as part of the collection, which were really nicely curated and tended to. The community garden was also exquisite and quite dense. You have to be a member to participate, and you can tell that those who work in the garden know what they're doing. We saw some awesome tomatoes, rainbow chard, sunflowers, dahlias, and more. I can't wait to bring more people here to walk around.