Alexis en la sección de pintura. Gran servicio, honestamente me ayudó demasiado, paciente, y bien informado Alexis at the painting section. Great service, honestly he really helped me a lot, he was patience, and well informed read more

Walked in here today and was impressed with a young man by the name of Jay.What a breath of fresh air as he not only made sure I was being helped but I watched him as he went around checking up on all customers! Home Depot is lucky to have him read more

My neighborhood Home Depot! Always stocked, it's busy no matter the day so I suggest checking out in the garden section, the register is always empty. Everything is always in stock! read more

Por mucha comercial que te ayudan a solucionar problemas. Dos persona a las que pregunte, me respondieron: I don't speak Spanish and I don't understand anything. read more

My online order was shipped from this store. There was an issue with the quantity of items delivered and the proof of delivery clearly showed the shortage. I was told I had to go to the Kendall store to receive a refund. The customer service rep acted like she hated her job and was taking it out on the customers. What happened to being polite and treating customers with courtesy. WORST CUSTOMER SERVICE EVER! read more

Ridolfo orta was a amazing help great went above and beyond, will always come to him for help

I had an amazing experience at Home Depot with Dante. He was very efficient and helpful throughout my time there. He was very patient with me and guided me through the whole process. Thank you for the great service! read more

This location is convenient, with plenty of parking in the front. It's usually always busy, regardless of the day or time of week. Mornings will be packed with contractors and repair guys. Weekends and evenings will have everyday DIYers browsing for the latest home improvement ideas. There's a contractor entrance (PRO), and the main entrance. Inventory is usually pretty well stocked and you can find most things you need. You can also pre-order online and do store pick up. Pick up is at the customer service area. They've also been updating and migrating over to self check out, and now, even have the scanning guns where you check out simply by picking using the scanner. All in all, a decent HD location and prices are always pretty reasonable. read more

Was on hold for 2 hours as they forgot about me, for them to say they can only help me in person.

NO STARS ZERO STARS. ThisHome Depot is an abomination!!! Service throughout store is shameful. Rude employees, especially in the Paint department!! Don't want to work, on Their cell phones constantly and when approached about helping me with a color the employee flat out said NO!! with major attitude. Maybe they have a bad working environment from the reviews I've read. Stay away from this place. Will drive further out if I have to, or probably go to Lowe's from now on!!!! The only people doing a decent job there is customer service. At least they are efficient. read more

I alwats have a good experience at this store. They teach me a lot, and give me good ideas. The staff is very attentive. I am very pleased.

Last month I ordered my zebra blinds. So excited! The order was simple and easy. I had a professional measure the size for my sliding door. When the came to install it ..they send the wrong size. Paid $150.00 to get the wrong size. It's been two months and no answer on my blinds. I even went to the store and waited half an hour and not a single person showed in the flooring department. Called many times and no answer. Very upset!! Asked for manager, no answer!! read more

The Home Depot - Floor department - Hardware Stores Near Me - Miami, Florida

As most of you know I don't enjoy to go to this type of stores, but I have to when things break down at home. This time was the toilet cover that I had to go and get from this location. I went to the customer service first, to return an A/C filter I bought. It was the wrong size (of course) and Alejandro was extremely nice and helpful with me. He told me where to go and get the part I needed. I paid​ at the self​-checkout the register and I left. The price was right and if it doesn't work I can always go back to exchange for the right one. Como la mayoría de ustedes saben, no disfruto ir a este tipo de tiendas, pero tengo que hacerlo cuando las cosas se ya no funcionan en casa. Esta vez fue la tapa del inodoro que tuve que ir a buscar desde esta sucursal. Primero fui al servicio de atención al cliente para devolver un filtro de aire acondicionado que compré. Era del tamaño incorrecto (por supuesto) y Alejandro fue extremadamente amable y servicial conmigo. Él me dijo a dónde ir y obtener la parte que necesitaba. Pagué en el registro de autochequeo y me fui. El precio era correcto y, si no funciona, siempre puedo volver a cambiar por el correcto. read more

The Home Depot - Hardware Stores Near Me - Miami, Florida

I had ordered 2 large expensive items for in store pick up. When item arrived, I went to the store asked to pick up the items at customer service desk. I also asked for help to load them. The lady said oh do not worry, person bringing items will help you. When the items arrived, I asked the guy with the pony tail for help. he simply dropped off the 2 boxes and left. Lucky for me there were people in the parking lot that I paid a few dollars to and they helped me load the items. This particular home depot has a bunch of lazy employees. I can on and on with other horror stories from this store. I will not return nor purchase from again read more

i purchased a ge washer online thru home depot on march 25th, 2021. i have been experiencing poor performance from the machine as follows: ---basket retains lint and transfer to subsequent loads ---colors suffer marked discoloration faded in areas ---knits wrinkled & stretched ---general wear & tear seen on all fabrics including towels attempts made to ge & home depot for resolution have been given the oyal run-a-round, i am about to lose my $664.46. i have used other brands of washers over the years and have never experienced this type of problem. this machine is destroying my clothes i am unable to use it. read more

Great customer service all around. Both times that I've visited, during the weird times of the pandemic, they were extremely professional. Many businesses failed at implementing a good curbside pick-up system, whereas Home Depot went above and beyond. Service was quick and all protocols were being followed! read more

Awful attitude towards costumers. Employees here do not give three f**** about costumer service. I've never had a bad experience before but today 08/24/19 at 9:20 pm the employees were just plain rude. Probably tired since it was late but that is no excuse to treat potential costumers in a bad way. Annabelle I believe was her name didn't do a good job at explaining prices nor was barely nice when explaining things. They tried selling us a BROKEN and BENT couch for exterior and when we refused to take it they barely cared. Never felt more annoyed at an employee. It's worth saying that I am never setting foot in this particular location again. Actitud horrible hacia los clientes. Los empleados aquí no les importa el servicio al cliente. Nunca antes había tenido una mala experiencia, pero hoy 24/08/19 a las 9:20 pm los empleados fueron simplemente groseros. Probablemente esteban cansados pues era tarde, pero eso no es excusa para tratar a los posibles clientes de una mala manera. Annabelle, creo que se llamaba la chica, no hizo un buen trabajo al explicar los precios ni fue muy amable al explicar las cosas. Intentaron vendernos un sofá ROTO y BENTADO para el exterior y cuando nos negamos a tomarlo, apenas les importó. Nunca me sentí más molesto con un empleado. Vale la pena decir que nunca volveré a poner un pie en esta ubicación en particular. read more

At a lot of Home Depot stores, it can be impossible to find anyone to help you. Here, I've had better luck and can usually get someone within a couple minutes, especially at closing time when they want to help me as quickly as possible so I can go. There is a pretty good selection for anything within your household, from electrical, to lumber, to lighting, to plants, to holiday decorations. For oversized Halloween and Christmas decorations, this is the place. You can get any lumber you buy here cut, though they will only do straight cuts for you. The return policy in the garden section is great, because you have 1 year to bring back any plant that has died, so keep your receipt. read more

Nice and clean..everything is organized. Staff is very professional and friendly. Check out process is fast.cashuer is very helpful. read more

The Home Depot - Found the stuff I need ..cashier is very helpful - Hardware Stores Near Me - Miami, Florida

If I was able to give them zero stars they would receive zero stars. The customer service is poor poor poor. Please go else where when choosing a hardware location. This company does not care about you or your complaints. There is no one helping anyone in any department.. read more

I'm pretty sure the guy in the bathroom section had a little nippie on his break . He was kind of wobbling, his eyes were a bit crossed and he had no idea where the bolts on a toilet would be positioned. Thankfully, a customer walking by heard our conversation and was able to help us. Go home depot! Kudos to you for employing those that no one else would ever consider. read more

Mala atención de algunos trabajadores, la mayoría se esconden y evaden cuando se solicita ayuda, quien es el encargado de ver como es la atención al cliente? read more

It's really shameful that the management here at this Home Depot is terrible they don't care about their employees mential health and there is zero respect towards there employees and I know some people there that even told me that they don't even respect the disable person they have working in the store! Apparently they treat that disabled person(who is deaf from what I am told) like a child and I would hate to work in this store read more

I'm that chick who LOVES Home Depot. I really, really do. I can spend hours in a Home Depot. However, this Home Depot location is not the best. There is never anyone around to help in the Garden department. You have to walk to the cashier and she has to call someone. Inside the store is a little better. There are more associates on the floor, and they do seem knowledgeable. My biggest complaint with this location is when you are trying to buy a Christmas tree. HORRIBLEEEEEEE experience. Really brings the grinch out in me. Every year the experience gets worse and worse. Last year the guy had the nerve to tell me he could only open three trees for me. Wtf is that?! What if all three of them sucked? This year when I went it was the day after Thanksgiving, probably one of the busiest days for tree buying and they seemed completely unprepared and understaffed. There was absolutely NO ONE in the tent to help cut the string off the trees or help. I basically got lucky and found a pair of pliers lying around, then proceeded to use the rough edge on them to saw off the string from the trees. After I would get the string off I was tasked with shaking the tree out and lifting them up to pound them on the ground to open them up. Getting a good look at the tree was difficult considering I was the one holding the tree. A tree is better evaluated from some distance. I finally found a tree, no thanks to ANYONE from Home Depot. I dragged my tree to the register, sweaty and dirty. Absolutely horrible. I plan to call corporate to address this. I have a friend who works at Home Depot in Georgia and she said they open ALL the trees when they arrive, so they can be seen and have time to really open up. She is very surprised that they don't open them here, and then told me they would only open three for me! Home Depot Florida- GET IT TOGETHER!! read more

I would like to share the terrible phone call I received this morning from my mother crying because of an experience that she had at this store. My dad had made the line for the self service check. the employee that was standing at the self service check out by the name of Michelle was extremely rude when she noticed my dad. had mistakenly cut the line. My dad is 75 years old and most people his age his eyes sight is not the best. Michelle rudely ask my dad "Didn't you see the line? How did you not see the line?" She raised her tone of voice and became more aggressive. My mom noticed Michelle being rude to my dad and cut in and asked what was going on. That's when Michelle proceded to insult both my parents in Spanish saying "una mujer decrépita" which in English translates to old worn out woman. Michelle told my dad that she could not believe he was married to my mother and that she felt bad for him for dealing with an old hag like my mother.....Both my parents are elderly and it is a shame and it disgusts me that Michelle is working at this Home Depot insulting and verbally abusing elderly who knows how many more she has quietly insulted and they don't have someone to speak out for them like I am doing now for my parents. Michelle has no idea if my mother is suffering from a depression and here she is insulting her. No one should feel humiliated shopping at a store Michelle has no idea if my mother is sick for her to insult her the way she did. read more

What's going on with this place? I went this morning to get a few things, and I walked by someone who works there, and I said good morning., The employee just grunted. That is quite the norm here at this location. Not sure if it happens at others. The majority of the staff walk by you and don't even ask if you need help. And when you do ask them for help, it is as if you're disturbing them. Some have even rolled their eyes. When I got to the register, the cashier wouldn't even hand me the items that I just bought. Instead, he just pointed at them, so I can pick then up myself. I know that Home Depot will never go bankrupt, because they're so much in demand, but that is no excuse for their lack of customer service. It is a shame!! read more

I got discriminated on for being black! I went to rent the Home Depot box truck & was told that the truck wasn't working. 2 trucks showed in the online system. The guy who was behind me a Spanish male with his family was able to rent the same truck . I watched the entire checkout process to ensure myself I was dreaming ! I never been discriminate on, but if this location is racist just say that! Put a big sign on the door & I will not come ! These trucks are first come first serve so I was clearly discriminated on. A worker name Percy did the entire checkout process but it was his coworker a Spanish female who render the decision to me 2x ! Not once but 2 times ! As the truck was being checkout read more

Asked for a 4*4*8 cut into two equal lengths of 4ft. Got this as a result. Would not recommend. read more

The Home Depot - Unequally cut wood. - Hardware Stores Near Me - Miami, Florida

I placed an order online for delivery from this store and without any notice they rescheduled the delivery three times for one week. Terrible service. I wouldn't recommend it to anyone. I'll order from another store. read more

So today I tried to return 2 pressure washers to the home depo on sunrise Fl. Be for heading out I realize that I didn't have a recite so I called the store and was told that if I bring my I'd I could get store credit no problem.. So I loaded up my pressure washer and drove on over to the home depo in fortlauderdale sunrise location. I get in line at customer service waited about 10 min on my turn in line just to be told they could not help me I don't understand why every time I shop at that home depo I get the worst customer service I tried speaking with the manager about my experience here and they seem like they don't care.. read more

Purchased a Sansung Dishwasher black. Home Depot delivered a Sansung Dishwasher Stainless Steel. I didn't notice at the time of delivery. Three days later I went to Home Depot to exchange it for the correct dishwasher. Home Depot refused because is wasn't withing 48 hours. Please note that the diswasher that was delivered incorrectly was never taken out of the original package. I suggest purchasing appliances where there is a better costumer service. On top of that, same diswasher is $60 cheaper at Brandsmart. i'll be selling it on line at a $200 discount and purchasing a new one some place else. Never ever Home Depot. read more

I placed an order on October 4th for a pre-hung door. The agent was very nice and cheerfully accepted my American Express payment of $264.86. I was notified on October 10 that there was a delay in the shipment because the dock workers take Columbus Day off. I opened Home Depot case # 08773271. I later found out this was a blatant lie. At any rate, the door was ordered and I did not want to go through the hassle of ordering it again. I went to the Kendall location yesterday to pick it up. Not only was it the wrong item, the item they attempted to give me was damaged. The customer service people were extremely rude. I was made to wait for 45 minutes as they retrieved the wrong item. The gentleman at the front counter introduced me to the store manager "Lisa" and said very audibly "Here, you deal with this guy". The guy that brought the door told me "I wouldn't install this piece of shit". I am not someone to be "dealt with". I am a former loyal customer, I am a very small part of the reason these people are here. I have never been so insulted by a retail employee. I ended up going to Lowe's and ordering the door there. Upon my return to the store "Lisa" looked at me, rolled her eyes and left the counter. When I asked Julio at the counter that I would like to speak to her, he flippantly told me "she is out to lunch". Upon trying to get my money back from this gentleman, he proceeded to tell me "what do you want me to do man, I just started here". Since I could not get my money back from the store, I was forced to call AMEX to reverse the charges. I called your customer support department. I was told my money could not be refunded. I had to beg and plead with two different supervisors for an hour before finally the last one hesitantly agreed to refund my money. I am horrified that Home Depot attempted to keep my money for an incorrect item. I am standing here in disbelief that I have spent over two hours attempting to correct your mistake. Incidentally, the door I ordered from Lowes was $80 cheaper and they offered me no interest financing for 6 months. They also stated it is their policy not to charge a customer until the item arrives. I read more

When you can find someone to assist you, Home Depot is great for DIY projects-especially for a novice like me-they are great at finding me just what I need. read more

This Home Depot is where my dreams go to die. I absolutely hate coming here, and so does everyone who works here apparently. My house is located in between this Home Depot and the one in Bird Road, and what a difference. The employees at this Home Depot have the worst attitude, nobody knows anything, items are priced wrong, literally a mess. I asked for the manager the other day and she simply brushed me off, said she would fix the price and told me to walk to customer service. For an establishment that has employees who aren't teenagers or getting paid minimum wage, you would think they would know better. My favorite line is "Not my department" Hmmm...your shirt says Home Depot though, you should still be able to at least direct me to the right person. They need a change in management here and a heavy course of customer service for their employees. read more

Pretty typical Home Depot but the parking lot here is always jam packed and it can be a challenge to find an open spot. I found the selection here to be about the same as the other locations and the staff was generally friendly and pretty helpful. read more

Home depot is conveniently located about 5 minutes away from my home. Thank goodness because I accidentally broke my key in my french door and had to get a key right away. Traffic sucks in kendall but we got there and the store was emptier then usual which was perfect, wanted to be in and out. I noticed they had alot of sales going on for tools and beautiful plants. No need for distraction though so went right to the associate handling the keys section. Now I thought it would be a problem the way it broke but he let us know it would be fine, I was relieved. It took us no time for a replacement key and to make a duplicate just in case this happens again. The registers were open but had people in line so we opted for the self check out which I found easy and very convenient. I'm telling you we were in and out in less then ten minutes. Perfect time to get home, lock our door and get ready to prep dinner. So happy the whole process wasn't as hectic as my breaking the key in the lock. Lol read more

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Went to pickup a few household things I need parking was not full went in and out with the new self checkout that was great and easy to use staff was pleasant and helpful. read more

Why is there so much hate on this West Kendall Home Depot? It's not so bad. Location is great, central to Kendall. Service was nice enough, we were greeted upon entering. It was quick to find the junk we were buying. We got in and out in 5 minutes. Self check-out was a breeze. Parking not a mess. And thank goodness for those people outside selling $1 avocadoes from their truck. :) And all this coming from someone who HATES Home Depot (note, the two stars removed). read more

Adequate for a gardening & home improvement place. Seems like the service has deteriorated on the lawn & garden area. When you seek help I wish the staff will be a bit more helpful. It's crazy on the weekend & after work hours at this location. Stick to weekdays or very early weekend times to avoid the rush. Ladies if you have a thing for construction/ foreman/contractor this is your place, FULL of them on the weekdays....,LOL read more

Unfortunately I had to stop going to the one on bird road because this one is closer to the new home. This lacks A good selection of selections found in their other stores. The employee situation is atrocious! I can never find anyone to help me unless I go chasing someone down and then they tell me that's not their department or that they are busy helping someone else. Tremendously frustrating shopping at this particular Home Depot. read more