Salespeople were very helpful and took time to explain how to use the tool. The paint dept really work miracles to match the paint sample I brought in. The pricing was fair and very conveniently located. There was plenty of parking on the north side of the building. Every time I have gone by to pick up something, there were always customers standing in line to check out. They must be doing something RIGHT! read more

Great prices and the sales people are very helpfully. They have more items then I ever thought a hardware store could carry. I have been to a lot of larger hardware store but this one has regular items and unusual items also. I definitely recommend this hardware store to everyone! I would like to ask these people why they scored this store a 1 star. They must have a real issue with someone or something. read more

The customer service was terrible. The paint department employee who assisted me was extremely rude from the moment I arrived. He seemed annoyed simply because I had purchased my previous gallon of paint at another ACE store, even though I needed to buy this one here because it's the closest location to my home. I even brought the leftover paint can to show him the exact color, and he looked at me with an unpleasant attitude and zero willingness to help. When he finished mixing the paint, he didn't even tell me -- he just walked away to do other things. I only found out it was ready because I went up to ask, and he just said, "It's right there." Very disrespectful, unprofessional, and unhelpful service. I will definitely not be returning to this location. read more

Came in to purchase a staple gun to refurbish my massage table. After leaving the store, I realized this would be too much on my hand. Maybe 15 minutes went by since. I asked to return it and store manager first accused me of opening it and using it and then she proceeded to say it's the store policy and she wouldn't make an exception. They have lots of signs posted at register, but do not inform you verbally of their policy that the item can't be returned. read more

Budget Ace Hardware - Return - Hardware Stores Near Me - Miami, Florida

This ace is the closest hardware store to all of us downtown/wynwood/edgewater dwellers. Don't be aware of the construction pro vibes. Obvi they supply a lot of pros. But the staff here has always been really helpful in getting me the right tool or product for my DIY projects and home repair. The prices are a tad higher than the big box, but it's so close and convenient (and has its own offstreet parking). read more

The salesperson was so helpful and suggested other items I may need. He was right and that will concern on his part save me a trip to the hardware store. Thank you and I will be back. read more

0 Stars- Truly, I've only seen this sort of lopsided, deceitful, and unfair dealing that I experienced today- while traveling in the third world. It's shameful. I had the misfortune of needing a flathead screwdriver this morning- so I figured let me stop my the neighborhood Ace. Which apparently is not in fact Ace Hardware- but "Budget Ace Hardware"- quite the concoction, but the store nevertheless displays the Ace logo on its exterior. I found the screwdriver I needed but conveniently there was no price on it. The lady behind the counter- who seemed nice enough- asked her manager to price it. She came back with a $15 price tag- which I paid for because frankly, I believe the last time I bought a screwdriver was in college some 15 years ago or thereabouts. I'm not active in that market. However on the road back home, I distinctly felt I might have been 'screwed' in paying $15 dollars for a screwdriver- no pun intended. So I stopped by Home Depot and bought the same exact screwdriver, where the price was clearly displayed on the rack, for $1.99. So in other words- "Budget Ace.. Hardware"- managed to upsell the same screwdriver by $13. Listen, I work in finance: such a massive price discrepancy tells me I should just quit my job and buy screwdrivers all day at Home Depot for $1.99, drive them over to "Budget Ace Hardware", screw people out of an additional $13 and split the difference with these knaves. Really- $13 on a screwdriver is the kind of spread you can drive a bus though; to borrow some industry parlance. BUT THAT IS NOT ALL.. when I decided I should get 'unscrewed' by returning the $15 screwdriver, with the receipt, - I noticed a "final sale" stamp on my receipt. I called Ace Hardware (corporate) and they explained to me that returns where allowed, with a receipt, within 90 days and if the merch was undamaged. When I went back to the store armed with that information- the Budget Ace Hardware manager informed me that the store policy was different. No tools could be returned and all sales are final. So in other words- they carry the Ace hardware logo but they take a dump on the Ace hardware corporate returns policy. Unbelievable. Please respect yourself .. and don't buy a nail from this place. read more

Be careful with this store!!! There's a big sign at the cashier with a no return and or exchange policy on TOOLS. Funny thing is that 99% of the products they sale are precisely, tools... Stay safe, Go to Home Depot. read more

Budget Ace Hardware - No return policy...be careful!!! - Hardware Stores Near Me - Miami, Florida

Came in on an afternoon to make a copy of a very particular key. This key is very unique and I had to buy it online to then take it to a hardware store to make a duplicate. I was worried about it. If the person at the hardware store was not able to make a duplicate that works, I would have to buy another key to try again. This key costs more than $30. When I got there, I was immediately greeted by the lady at the cash register. Everyone was very polite and they all acknowledged my presence. The gentleman that usually makes the keys asked me to speak to the manager because he didn't feel comfortable making this particular key. I thanked him for his honesty. I explained my situation to the manager and he didn't hesitate to take the job. He explained the store policy but he also told me he felt confident that he could do it. He was very professional and respectful. He made my key very quickly for $4. I immediately went home to try the key and it worked. Yes! My visit to this store was pleasant and I received great customer service by the manager and his staff. read more

DO NOT SHOP HERE!! -- No Exchanges---Bought 40 dollars of light bulbs to find out they were the wrong kind and they DO NOT ACCEPT EXCHANGES!! This will absolutely be the last time I go to ACE Hardware ever again Home Depot has amazing customer service and is just down the street DO NOT GO HERE!!! read more

Budget Ace Hardware - ACE has the worst customer experience of any hardware store. - Hardware Stores Near Me - Miami, Florida

If you would like to get ripped off this is the place for you. The customer service doesn't understand half the stuff they sell and they don't accept returns even if you show them the paid receipt. I will never shop in this store again. read more

Their prices are very high, which I am ok with but I am not ok with how difficult they make returning items are. Their 20 percent restocking fee is absolutely ridiculous. I am general contractor and this is a warning to all other contractors, DO NOT SHOP HERE. You are better off driving to Home Depot on 8th street and 32 Ave. read more

The worst possible Hardware store in the city! To say that employees are not knowledgeable what so ever and saying that they are RUDE is an understatement and they are beyond that. While I was in in the store I saw that alomost everyone was seated and it almost feelt like they are spending time discussing how their day went instead of organizing their stock and assisting clients. A kind messege to the corrporate office if you guys have cameras you can check my claims just check different times of the day you will see how their day goes (Probably with 20% productivity I believe that they work on a bare minimum perfomance ). The problem that I faced was of matter of just a simple question that the employees felt unbothered to answer. It is not just only one employee that is this way is most of them . The fact that this store still functional is a short of miracle , I was able to point out the tool that I wanted to purchase and the employee was like "Oh yeah we had it" I just stayed I guess so. As i was walking to the register I decided not to reward this kind of behaviour and ended up not purchasing this item instead I drove to Home Depot that is 14miles away from this location , so there is that. This comment is to give you a honest feedback instead of just walking away until these kind of behaviour will potentially run even the best company out of business . read more

I don't know... I'm a little surprised to say this, but I'm impressed with this ACE. Just disregard the ugly building, the petty parking lot, and the word "Budget" (I know I'm asking for a lot). Maybe it's because I've been to two other ACE and they were a disaster - especially the horrible mess that is on Flagler near downtown. Should I had known that this was (1) more organized and (2) even closer to me, then I would have gone here more often. They have a good assortment of paints. They can copy keys. Everything is nicely organized and stacked. Good customer service. Good selections. Decent prices (except for the empty spray bottles - they should be a $1, but I'm willing to overlook that)! They have garden tools & sprays. Oh, and you can really ditch driving to Home Depot - I mean like completely. There's even a lumber shop here! So you can get wood and stuff without having to drive farther into Miami for that. Because of all that, plus convenience, I have to give this particular ACE a good score. Now, if they could just have better store hours - they close at 5:30 Mondays to Fridays and even earlier Saturdays and Sundays! But then again - it's not Home Depot. You want a pleasant and uncrowded hardware shopping experience? No shopping lines? This is it. read more

The worst ACE in Florida! Super expensive! Everything is double $$$$ the costumer service the worst in usa, they don't accept returns even if the product is not working or is a bad quality! Don't go there! Online the prices are 1/4 $$$ for every product they sell in shop! read more

They open late and this is not the first time. At 8:05 the store was close today July 31st, 2021. Very unprofessional. read more

I've come here in the past when decorating my previous condo and was able to stay in the downtown area without having to travel so far for some necessary home reno items. If you live in downtown and need a key made or a small gallon of paint, these folks will assist you. It's a smaller store with less variety but still functional and efficient. They carry that chalkboard paint which I used in my kitchen to have my drawings on the wall. Once when my air conditioner stopped working, I quickly ran over here and bought a fan so I would be able to sleep comfortably until it was repaired in the morning. Sometimes, having to go further away for a Home Depot doesn't make sense if you need small and simple items which aren't found elsewhere in the downtown. Plus, they actually have parking so it's not a nightmare in any way. read more

My regret is that there's no way to give these people a -5 star. Worse service imaginable! Their return policy is never to take anything back period. Well my new policy is never to shop at your store ever again. Rude and disrespectful employees and managers. read more

Worst store ever. Rude staff, confusing policy and extremely overpriced, do yourself a favor and do not go by any means to this Ace.

Assistant manager Adolfo rude in front of customers because I walked into the store without a mask. Since the CDC no longer requires a mask, I entered the store not knowing they still exercise a mask policy. Kindly asked if I could stand outside while an attendant made me a copy of the key. They denied it and I plead for them to help with a key copy since they had multiple workers behind the counter just hanging out. Apparently poor customer service is also one of their top rules to uphold. read more

Those of you that know and follow me I tend to have really good reviews. But now I get why Ace Hardware is pretty much on the lower end of all the home-improvement stores. I have only been to this ace hardware store twice and both times the women in the register are always with the worst customer service any business can possibly have. I decided to buy some spray paints to do a project that I'm working on, and they would not allow me or help me or even try to care with the problem that I have. They rather have a customer go away unhappy then take back seven dollar a can of spray paint. I understand policies I understand procedures, at the same time I feel that this country works with "customer is always right" mentality. After waiting for the manager for a few minutesthis woman at the register made it her personal goal to make sure that the manager wouldn't except my return. Every time she would talk to someone about what I was trying to do ( return one can) she looked constipated face and say that "he is trying to exchange something I already told him no" again I can't stress this enough. DO NOT GO TO ACE HARDWARE. WORST CUSTOMER SERVICE EVER. I'm giving one star for the guy at the paint counter he was at least understanding. read more

Budget Ace Hardware - WORST HOME IMPROVEMENT STORE - Hardware Stores Near Me - Miami, Florida

Store refuses to return or give store credit for any item purchased after 10 days. I purchased several supplies that I did not need, attempted to return unopened 15 days later and they literally threaten to call the police on me. I've never been so mistreated and embarrassed in my whole life. I will never shop here again. Santiago Gutierrez, the store manager was aggressive and dismissive. Then I spoke to Ramon Franca, the general managers who was rude and threaten to call the police on me. When I mentioned that I will be reporting this to corporate, he said go ahead, we are dependently read more

Budget Ace Hardware - Hardware Stores Near Me - Miami, Florida

SO SO SO overpriced. I recognize it is hard to go against giants like Home Depot but to charge $4.26 for PNE SIMPLE HOUSE KEY is outrages -! More than double Home Depot. Shame on you "Budget" Ace - read more

Pay attention to the sign up above the checkout that says no returns/exchanges. That aspect makes me sad because it has a good location and helpful workers. read more

This place takes you on a time warp back to the days before large chain megastores existed and a person used to shop at locally owned business. Having stressed for weeks over what colors I should use for accent walls, I looked up the nearest Benjamin Moore stores on the BM website and found Budget Ace Hardware. Budget is located on 16th and NE 2nd Ave -- a hop, skip, and a jump away from downtown and the Adrienne Arscht Center. Upon walking in, I was immediately greeted by 3 employees willing to help me. I announced I was there to look at paint colors and one escorted me to the paint section. For 20 minutes, this person endured my hemming and hawing and inane discussion about a zebra rug. He helped me calculate how much paint was needed and the different finishes available. Weeks of agony over colors ended with my solid and firm conclusion that jalapeno pepper was the way to go. There is no way I would have been able to get this kind of personalized, patient and uninterrupted service at Home Depot . I know there's no way I would have been in and out of Home Depot in a half hour! At the cash register I suddenly realized that the store had so MANY things I needed -- like a phillips screwdriver and duplicate house keys. I'm sure there's more, but I controlled myself. Budget has become my go to local place for all my hardware supplies! read more

I called ACE's main customer service # to complain about my experience here and they were very helpful, which was positive. This store needs to explain, display their refund/exchange/credit policy better. They act like typical ignorant Miami people and are rude. It's the closest hardware store to me. Never again... read more

Terrible! The employees are rude and not at ALL knowledegeable. No one speaks English, the aisles are crowded and they don't have anything useful in stock. read more

Today I went to ace to find it was the place I needed but was discouraged to find that they have a $10 dollar minimum for credit cards. Which I thought was ilegal but since sept 2010 its officially not unless speciafically stated by their merchant: (3) LIMITATION ON RESTRICTIONS ON SETTING TRANSACTION MINIMUMS OR MAXIMUMS. (A) IN GENERAL.--A payment card network shall not, directly or through any agent, processor, or licensed member of the network, by contract, requirement, condition, penalty, or otherwise, inhibit the ability (i) of any person to set a minimum dollar value for the acceptance by that person of credit cards, to the extent that (I) such minimum dollar value does not differentiate between issuers or between payment card networks; and (II) such minimum dollar value does not exceed $10.00 Seeing that there were no soda machines to increase my purchase I proceeded to purchase some screwdrivers on the counter. My idea was to purchase and then return them. When I tried to do just that thou they proceeded to tell me I couldn't even thou they had signs about there refund policy at the register. They said the refund policy even thou it was an unopened item was next to the front door. I have always enjoyed Ace but I am kinda peeved they gave me such a hard time my experiance could of been better if the register girl was more cheery, the refund policy was at the register with the rest of the rules written on the white piece of paper or it followed other ace guidelines and that the manager sided with his customer. All in all I guess my read more

Where's John Madden??? LOL Great store helpful staff .

I love coming here! Local, informative, I always leave happy. Thank you Budget Ace Hardware!!

Just dropped in to have some keys made. I arrived around 10 a.m. on a weekday, and the line at the main register was SUPER long. But after waiting patiently for a few minutes under the sign at Register 3, that read "KEYS," an older gentleman kindly asked how he could help me, and in 10 minutes or so, I was on my way with 5 shiny new keys in my pocket. The service was $3.50 per key, plus tax, and it was super professional and no-hassle. For example, the key-maker didn't try to pressure me into buying novelty keys and the woman working the pay register didn't try to get me to buy any needless accessories. Plus, super-bonus, the keys actually WORK! I'll definitely return to Budget/Ace to have keys made in the future, and I highly recommend it to you, too. It's super convenient, and the keys are quality. read more

Over the past few days I have bought so much supplies to renovate my apartment from this store. When I got home I found that a couple of items worth less then $2 are broken. I went back to the store to exchange them, the guys refused the items. Also I had a paint sealer that i bought there and I wanted to exchange. When I told the guys that this store is the worst ace hardware franchise he got pissed and said he wouldn't exchange the sealer either. There is another ace hardware in Brickell that's much better that I used before and recommend. I'll be happy to drive an extra five minutes then to deal with the store again. read more

Overpriced, antiquated store, horrible return policy and rude, uncaring employees. They don't smile, they don't even look at you let alone help or answer a question. The one on South Beach is 100 times better. read more

Only use this store if it's a matter of an emergency. This store is very limited in merchandise. The personnel is ok but the stores policy in returns and customer service is poor. I wouldn't recommend it. read more

Too bad I can't give them a negative star. Don't waste your time and money here. Prices are higher than most hardware stores. Service is even worse. Wanted to exchange a product that I purchased a day before and they refused. Worst customer service. Go to Hone Depot. Avoid his place!! read more

conveniently located, Except for the old gentleman at the screws section, service could be better, expect high prices... read more

I'm giving this place the a-ok so my prep friends down for the fair know its the spot to go for most anything you'll need if you're in Wynwood. No step-ups for Euro electronics, though. That's a huge oversight these days. Lots of merch, I don't know why they don't do returns, that seems old-fashioned, but Miami can be pretty backwards. Take the bad reviews on here with a grain of salt, they mostly seem like amateurs, even if I see where they're coming from in some cases. Anyone who complains about having to pay $2 or $3 dollars more for a hammer than at Home Despot isn't doing proper cost-bennefit analysis, in my opinion. If you don't speak spanish there's enough english speakers to help you, just ask. Vibe is a little non-service oriented, but hey, this is Miami, get used to it. Free parking. read more

Worts customer service EVER!!!!! The manager there has no idea how to treat their customers and their return police doesn't make any sense.

Crooks. Everything is expensive and they charge mandatory 30% restocking fee. Never warn about their return policy.

Be aware !!!! " they are very difficult with returns and said bulbs can not be returned" The return was the next day with unopened box and bill" Said to read a notice outside!! Needless to say never again! read more