Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to…read morehelp you with any project.

Something I absolutely hate as a consumer is walking into a store and, before I've even taken two…read moresteps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks!

Salespeople were very helpful and took time to explain how to use the tool. The paint dept really…read morework miracles to match the paint sample I brought in. The pricing was fair and very conveniently located. There was plenty of parking on the north side of the building. Every time I have gone by to pick up something, there were always customers standing in line to check out. They must be doing something RIGHT!

The customer service was terrible. The paint department employee who assisted me was extremely rude…read morefrom the moment I arrived. He seemed annoyed simply because I had purchased my previous gallon of paint at another ACE store, even though I needed to buy this one here because it's the closest location to my home. I even brought the leftover paint can to show him the exact color, and he looked at me with an unpleasant attitude and zero willingness to help. When he finished mixing the paint, he didn't even tell me -- he just walked away to do other things. I only found out it was ready because I went up to ask, and he just said, "It's right there." Very disrespectful, unprofessional, and unhelpful service. I will definitely not be returning to this location.

I recently visited my local Sherwin Williams store located at 550 NW 27th Avenue. The staff at this…read morestore is absolutely Amazing. Super friendly and knowledgeable. Willing to help and go beyond what is normal customer service. I dealt with Anthony Garcia, Anthony Marrero and Sebastian Medina. These three young men deserve a HUGE high five for their customer service and their friendly support. I recommend this store 100%. They sure know their business. Thank you

All the times I've been there I was promptly greeted and helped. A shout out to Kevin and Mario for…read morea great customer service always answering my questions with a smile and a great attitude. Both are very helpful.

Let me just start with saying that you will never leave Shell Lumber thinking they were rude or…read moredismissive. Shell Lumber is the perfect local business. All their staff is friendly and helpful but also knowledgeable. Which unfortunately is rare in other home improvement stores. They have most everything you'll need and if they don't have it will help you find it. They have the best selection of wood around and on top of the complimentary popcorn while you shop they also have a food truck outside to make sure you dont leave hungry. It may be a dollar or two more than some other home improvement places around but you will leave much happier and that most times is worth the cost. So stop by and give Shell Lumber a try, you won't be disappointed.

Very helpful on the phone and knowledgeable. Better than any other lumber yard. Guy provided good…read morewood suggestions and reasoning for his suggestions.

Best customer service and exceptional knowledge of the products they sell. Will be back.read more

Today, for the first time in 4 visits/ purchases we've made within 2 weeks we were actually treated…read morelike never before. We arrived at 5:30 - on a Sunday, half hour before closing. We were greeted by a smiling and welcoming face by the name of Jorge Lara. This professional gentlemen answered all our questions - gave us logical and sound advice regarding our needs and, didn't make us feel rushed. Thank you Jorge for doing a job well done. Management needs to recognize your efforts and professionalism. By the way, this Jorge Lara is at 3801 Bird road coral Gables!

Great paint buying experience. Staff was super helpful and friendly. Will never buy paint anywhere…read moreelse again

Excellent family-run business. They really go out of their way to help you find the right paint,…read moreand their prices are much lower than the big chain home retailers. Ive purchased paint from them for my home and for my business. Since they keep a record of every paint you've purchased with them, it's easy to go back and find the exact one you've used before. Highly recommend.

Have found folks here to be helpful, patient and knowledgeable. I've gotten good guidance from them…read moreon color selection as well as technique.

Natasha the assist manager of the Edgewater Sherwin Williams is the BEST!…read moreKnowledgeable on all the different paints and tools. Very customer service oriented I alway

Great service! Will highly recommend! Milton showed up on time, was very professional and worked…read morequickly. Also, he gave me a very fair price. Love how my accent wallpaper wall came out.

From the owner: We specialize in painting(exterior and interior), hanging wallpaper, faux finish. And specially in…read moreVenetian Plaster, and similar Italian products.