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    Velasco's Hardware

    5.0 (4 reviews)
    ModerateHardware Stores

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    10 months ago

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    2 years ago

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    13 years ago

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    13 years ago

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    Ace Hardware Brickell

    Ace Hardware Brickell

    3.8
    (62 reviews)
    6.7 mi
    $$

    Amazing staff very helpful. They know everything about fixing things and have a wonderful staff to…read morehelp you with any project.

    Something I absolutely hate as a consumer is walking into a store and, before I've even taken two…read moresteps inside, someone is already asking if they can help me. While it might seem polite, my experience has taught me that when they bombard you like that, it's either because they're watching you like a thief, or they're desperate for you to leave because it's a holiday, they're closing, or they simply don't want to work. Every time I go to this Ace Store in Brickell, it is a different issue. I went yesterday and the same thing happened. As soon as I walked in, someone asked, "How can I help you?" When I explained what I needed, the employee's expression immediately soured. He looked angry and led me to a line where he called over another person who had no idea what I was talking about. That person called someone else, who then called a third person. That third person was the only one who could somewhat help, but within three minutes, he became visibly annoyed. He wouldn't listen to my explanation, ignored me, and kept looking away. When he finally understood what I needed, he made a bunch of excuses, claiming the store didn't carry it or that the item didn't even exist. In reality, it does exist and they do carry it, but he actually recommended I go to their rival, Home Depot, saying they had more variety. It is shameful that a store like Ace Hardware , which is filled with such a great variety of high-quality merchandise, hires such depressing, disrespectful, and lazy people. To make matters worse, I have to go back and return the part now because the man didn't listen to me and gave me the wrong item. When I went to pay, the cashier was too busy chatting with a coworker to notice me. She just handed me the item and the receipt without even offering a bag. When I said thank you, she didn't even respond; she just kept talking to the other employee,I I stopped at the door and said "thank you" again very loudly. The man she was talking to started laughing, and she finally said, "Oh, thanks, you're welcome, honey," only because she was embarrassed. It is honestly depressing. With so many people needing work, hiring such ridiculous, difficult, and unmotivated people is a huge disappointment. Ace Hardware Brickell literally sucks!

    Photos
    Ace Hardware graffiti art
    Ace Hardware graffiti art
    Ace Hardware Brickell
    Ace Hardware Brickell

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    Central Ace Hardware

    Central Ace Hardware

    3.5
    (14 reviews)
    11.7 mi
    $$

    Just like Rob said, this store has serious personality issues among many of its employees. I always…read moredread having to go to this store, because I know that if I need help with anything, I'm either going to find that there's no help to be had, or I'm going to have to get a taste of someone's bad attitude. On the phone today, I was on hold for 15min after adding a simple question,"do you have long neck funnels", and then got hung up on Last time I was there, I was accused of trying to cheat the store on a return, I had purchased a bunch of spark plug sockets, to eliminate the chance of getting the wrong one, and they didn't have the 18mm I needed. When I made the original purchase, I was promised I could return them no problem. When I tried to return them, they said, " no returns". Basically, decent selection, side from anything marine or automotive, but mostly horrible service. There seems to be two or three guys here that are holding it all together

    I used to frequent this Ace Hardware location on 41st street when I lived in the area. They…read morefulfilled all my key-copying needs, and the friendly staff was always eager to help me find whatever I was in dire need of at the time. It's open 7 days a week, and doesn't close till later than most on weeknights. They also have a huge selection of candles and other random merchandise. And there's a huge parking lot in the back (and a back entrance!). I'll probably still go even though I moved out of the neighborhood!!

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    Central Ace Hardware
    Central Ace Hardware
    Central Ace Hardware

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    Velasco's Hardware - hardware - Updated June 2026

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