I have lived in Brickell since 2005 and this is honestly the worst pharmacy service I have experienced in over 20 years. Unless you are picking up something simple like aspirin, filling prescriptions here is extremely frustrating. If a medication is not immediately available, you are told to call every day to check if it is in stock - sometimes even multiple times per day - or to come in person. When you call, the phone system repeatedly says "Pharmacy - please hold." I have waited over 11 minutes on hold, only for the call to be disconnected. This has happened more than once. Please do yourself a favor - and pick up your medications in a different pharmacy! Coz this one - will screw you over... sadly.. Amen! read more

The only good thing is that is 24 hours Otherwise rude , just got hung on after the girl giving me medication she didn't know how I should use it, and 1 time being told by a pharmacist I take to much medication that is subscribed by drs who go to college and school for I believe around 12 years Really???? 1 star is more than sufficient Never had a nice experience ‍ Benvinido miami! read more

I was visiting Miami from CA and was so pleased with my pharmacy experience. They transferred an emergency prescription from my home Walgreens and filled it in such a fast and friendly manner. I even got a friendly wink from the pharmacist as she rang me up. I usually expect the worst from any Walgreens pharmacy experience so this easy in and out was a real treat. read more

I had to pick up some stuff for my sister and did a pre-order they were so nice. I picked up at the photo counter and the woman who helped me was very accommodating. Even when they were out of one flavor , they were very understanding in replacing it with a another. read more

1 star for their 24-7 pharmacy. That's huge. Getting there is a bit of a challenge with traffic. The triangle parking lot a bit of a nightmare. The pharmacy staff, while well staffed, seemed very inefficient. Perhaps the main checkout lady was having a very bad horrible no good day. The line piled up. She didn't know basic crusher functions. I had to tell her my credit card scanned and point to the receipt. Others were getting more red in the face. I believe this location would benefit from some additional technology and training. read more

The staff in the Walgreens is great, but the pharmacy line is too long. The pharmacy is understaffed and they work very hard to ensure that they help all customers so it is a shame. They have 4 registers and only two people helping at 7pm! I certainly wish that they would check their wait times and staff accordingly. Extremely frustrating. read more

Walgreens - Pharmacy line - Drugstores Near Me - Miami, Florida

I had a very negative experience with Walgreens. When I tried to fill an urgent prescription, I found out they are no longer part of my new insurance network -- something I didn't know. I asked them to transfer the prescription to CVS, but they never did. After waiting without any updates and still unable to get my medication, I had to contact the urgent care clinic again so they could send the prescription directly to CVS. The whole situation was needlessly complicated, stressful, and even dangerous. In moments when health shouldn't be delayed, the level of disorganization and lack of follow-through from Walgreens was unacceptable. I will not be trusting their services again. read more

I made a quick stop here on Thursday, 04-04-24, to get a few last minute items for a cruise. Travel items are a little more expensive than Walmart. I got a decent bottle of wine for a reasonable price, I believe Alamos malbec. My favorite item was the ginger shot. I wanted something natural for my immune system while traveling. It was pricey for $3.99, but it was very good. The store was busy around lunch time, but the cashiers kept the line moving. read more

Walgreens - Ginger shot - Drugstores Near Me - Miami, Florida

Anywhere you go you can always count on Walgreens, am I right! We were traveling to Miami to depart on our cruise the next day, and of course we had forgotten some things. So a short walk from our hotel we popped in and grabbed what we needed and headed back. Always so happy to see one when we need it! Thanks Walgreens read more

Waited in line 20+ minutes to drop off prescription. They told me they had the medicine in stock and to come back in 2 hours. I went back 2.5 hours later, stood in line 15+ minutes and they told me it wasn't ready. It is now hour 4 and I'm waiting. Waiting. Waiting. What a cluster. Avoid. UPDATE: after 3.75 I stood in line AGAIN and this time was told they don't have the drug! If you're truly desperate enough to come here to pick up a prescription, don't trust them when they tell you they'll text you when it's ready - they're just trying to get you to go away. read more

Unfortunately, the pharmacy lacks customer service. First, the lines are long. Second, the ladies who work in the back part (pharmacists, maybe?) of the pharmacy are quite rude and dismissive. read more

While Walgreens and big box retail pharmacies all are horrible. The Pharmacist at this location (alex) helped me out with an issue today and it was much appreciated. 24 hour pharmacies are not supposed to be good, and honestly this one probably is not, but the care I received today was very helpful and late on a Sunday. Likely long wait times here since it's the only game in town. read more

I use Primatene Mist but the Walgreens I usually get it from has hired such lazy employees that don't speak English my son had to go there twice today to get anyone to get me one! He went and was told in spanglish if it's not on the shelf they don't have it. So I went online for that store it said yes they did have it, so I had to call and finally get someone to call the actual store from the automated system. After being on hold 4 times, someone finally answered in English and said they did have it. I actually had to tell them to put it at the front register so my son could go back and finally buy it. Such a waste of time just because they don't want to stock the shelves and don't want to answer the phone because they can't be bothered to learn English! read more

Walgreens - This is the online screenshot of the fact that they did have the Primatene Mist in the store but wouldn't get it till I called them on it. - Drugstores Near Me - Miami, Florida

This pharmacy is the absolute worse place. People in the pharmacy are rude, inept and simply do not want to work. Unfortunately they provide a service to the community that is critical. They always are delayed and mess up the orders. Today I had an emergency with by boy (4 years of age) and they refused to get a very simple order for medicine right. They always have the excuse that the insurance did not work - they have had my same insurance for over 4 years. They are inept. Simply stay away from here! read more

Went to pharmacy drive thru, after waiting 30 minutes, I couldn't even get my prescription because they wouldn't take Apple Pay. And online it states contactless payment. A younger brunette woman with bangs was rude and I will not be coming back to this location read more

Walgreens - "Contactless payment" - Drugstores Near Me - Miami, Florida

I've spent time more on hold with them than I have almost anything else. I'm talking 45 minutes without update.

Horrible service. The Pharmacy night shift does not help you at all. They answer the phone and put you on hold for eternity. I was on hold for 2 hours because I have Covid and need my medicine. Called back several times and they answer "pharmacy please hold" before you get a word in you're on hold. It's sad because having a 24 hour pharmacy is a blessing but they don't help you. I hope Walgreens corporate reads this and changes their staff. read more

This location and pharmacy is death. I am 20+ mins into the sixth phone call and after all the wait a dude called Alejandro comes on the line, terrible attitude, and informs me that he is missing ingredients to make the compound prescription. When I inform him that I did pick up the prescription from them before, he changes the story and tells me me that he doesn't really know how to make the prescription. Not sure what to respond I ask to talk to his manager to understand what is happening, at this stage he tells me he is the boss. Every avenue I try to take to pay them $60 to get a simple prescription ends up in NO. Why did they not call my doctor if they had trouble filling the prescription? You guessed right, he could not answer that either. Two days in, several hours and six phone calls wasted on this location, I am calling the doctor myself and asking them to delete walgreens and suggest another pharmacy. Why doesn't Walgreen understand that they are in the service business? Why do they hire rude self-important people that instead of trying to help people they see customers as an ego trip? Total disaster! please avoid this pharmacy and this location. read more

Walgreens - Proof of call waiting - Drugstores Near Me - Miami, Florida

Worst drive through. It's like they don't staff their pharmacy... been waiting on one car for 20 min... that's insane

By far, the worst prescription pharmacy of all. These people have no clue how to manage the prescription orders. I was told to come back in an hour to pick-up. When I returned I was told it would be another hour. I made a big stink so they told me it would be 15 minutes. After an hour I approached the attendant and was told the did not have the medication and to come back in 2 days. Any guess what they would say if I were to come back? read more

They will never answer the phone. Not even for prescribers. Go to your local pharmacist or CVS.

I came to this Walgreens directly from urgent care with an open wound from a dog bite. I was told my medications would be ready in 30 min. I have now been here for over an hour to pick up 1 antibiotic. The customer service is beyond atrocious - there is a line out the door while 6 people are visibly hanging out in the back office and the cashier is incredibly rude and dismissive. Every walgreens in miami is horrific but this one is a special kind of hell. STEER CLEAR - or plan to wait half the day for your medications. read more

I have been standing on line for 20 minutes to pick up a prescription. Line hasn't moved an inch. Only one attendant. Absolutely ridiculous! read more

Walgreens - Line of people at pharmacy - Drugstores Near Me - Miami, Florida

This place is so bad and has been for years. Ordered a print job at Walgreens, got the confirmation, and guess what? They couldn't even manage that. Wasted an hour of my life. Incompetence at its finest. Don't bother with them. Total disaster. read more

This review is for the PHARMACY only. Some of the staff are nice and the store is 24/7 so I can't complain about that. But I came to pick up a medication and waited over an hour. 30 min in line to check in (less than 5 ppl in line) and another 30 min waiting to pick up. Choose another pharmacy if you're in a rush. read more

The customer service at this Walgreens Pharmacy is outstanding. They are also so friendly, kind, and helpful despite being stressed and beyond busy and overworked. They seem to truly care about their customers and prioritizing customer service. The entire staff is efficient, respectful, and attentive. Thank you to all of you. Keep up the excellent work. You are all appreciated! read more

this is the worst pharmacy in miami. the staff at the pharmacy is inefficient, slow, unprofessional, rude. dealing with this pharmacy for 22 years it only gets worse and worse, there are usually 5-7 persons in the pharmacy but they have no regards with patients, they don't care if they do a good job or not. i don't understand that the company doesn't take action with this pharmacy. i will take my prescriptions out of there and take them to another pharmacy. read more

The people in the pharmacy are not people oriented. Make you stand there and not even look at you. Not even a "Hello sir just wait one moment, please", they just ignore you until you ask for help. Also, the girl at the register by the exit is also rude. No "thank you" or "hope you have a nice day". Won't be going to this store again! read more

The worst pharmacy in Miami: slow, unable to provide a realistic time when your prescriptions will be ready, never pick up the phone. Their headquarters should shut it down. read more

This particular Walgreens has elevated its customer service experience during the pandemic -- especially when it come to prescription refills, in person or through the drive thru. You still have to come with patience and sometimes off hours -- but there have been no shortages of meds. Thank you healthcare workers for your patience and resilience through this. read more

Walgreens - An aisle - Drugstores Near Me - Miami, Florida

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Klide assisted me in taking a passport picture. She took 3 and even fixed my hair (it has to be all tucked behind your ears for passport) and I just picked the least ugly one of the 3. Everyone hates their passport picture and I do too every single time but the service was excellent and fast. I paid $16.04 for two photos. read more

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It's like the twilight zone you will be waiting here for an hour even with just one person ahead of you in the line. There's usually only one person working for a line that goes down the nearby aisles and the service is impossibly slow. The pharmacist punches in one word into his keyboard every couple seconds and will disappear into the back room for minutes on end even for a simple prescription pick up. And god help you if you have any insurance mistake or some issue because you will inadvertently hold up the entire line for about 20 minutes. Absolutely go anywhere else than this Walgreens to get your medication. Your experience here will be very similar to the DMV, trust me, stay away. read more

Walgreens - Desk left empty for over 10 minutes. One pharmacist on staff during the late night hours and a line is forming - Drugstores Near Me - Miami, Florida

This has been the worst experience of my life. Needed an emergency RX. Called at 11am, should be ready shortly. Stopped in at 5:30, not ready yet, we will have it in an hour, came back at 8, waited in line for 25 minutes to be told it hasn't been worked on yet. What a GD joke. This place should be shut down immediately. read more

I have rode up on my bike to the drive thru for 4 years. I have to come to the drive thru early in the morning or the middle of the night. Today they won't serve me from my bike at drive thru after being told one hour earlier my scrip wasn't ready and come back in an hour. So after waiting in line outside I was told o had to come inside. Then I got to wait in that line. This pharmacy is obviously serving too big of audience for its size and they need to pick a lane on policy. . Always a line around the corner at the drive thru. And in store. And the slowest in the history of slow pharmacies. read more

my review here is mixed because the pharmacy is actually quick, efficient, pleasant and willing to help. the store employees here could actually care less and get annoyed if you ask for their assistance. god forbid you're persistent about them helping you find something, then the attitude comes full throttle. If you are an an employee of a business and a customer is seeking assistance, waving your hand at an aisle and running away is not doing the job you're employed and PAID to do. After spending 10 minutes searching for saltines for my sick boyfriend who couldn't stomach to keep any food down, I followed up with the employee who said "well then we don't have it"... well can you even check? what is your problem. now for the pharmacy. the technician went above and beyond. there was something wrong where my boyfriends new insurance wasn't processing and the medication was over $200 - she tried over and over to correct the issue with insurance and although we couldn't, I was grateful for her trying. we ended up paying out of pocket but she applied a discount which was helpful in easing the *painful* cost. she also helped me locate the saltines the other employee was to lazy to help look for. They were out of stock but I was appreciative of her willingness to check. She went out of her way to suggest nearby CVS that were open (it was midnight) and how to get there - truly went above and beyond. my three star would've been a 1 had it not been for the pharmacy. read more

Nobody in the pharmacy , besides the Pharmacist who is always very busy, , speaks English. Really? Florida is still in the US.

This Walgreens in doral is the best. I went into the pharmacy to pick out some medicine because i was in extreme pain. However, i had no idea what to get so i spoke to pharmacy worker named Carlos, i explained my situation and he was super helpful and patient with me. Futhermore, he helped me pick out the best medicine for me and he even gave me tips on how to avoid getting this pain again and told me how many times to take the medicine. Overal, an amazing experience 10/10 i would come here again whenever i need medication. read more

The absolute worst pharmacy. Do they not know how to pick up a phone? Waited for almost 2 hours. Do they not understand they are dealing with pharmaceuticals that are critical to people? This isn't a one time thing it is ALL THE TIME. There is no "oh we were slammed that day". It happens ALL THE TIME. The management is incompetent. They take forever to do anything. The staff and management are incompetent. read more

At 200SW ,Miami they have very bad service. Terrible costumer service:never answer the phone,if they answer they transfer for more than 30 minutes and don't resolve the problem!! read more

This is strictly because of the pharmacist, "Ariel V". The employee helping me was wonderful and did everything he could to expedite my order and was single-handedly helping everyone in the drive thru and in the waiting room ALONE while the pharmacist and fellow female employee chit chat with someone that appeared to be her partner or spouse for over 30 mins, in a loud, obnoxious and unprofessional manner, while I waited for his 10 second approval of medicine for my 89 year old sick mom, while she waited in the car (45 mins total). I approached him when the employee taking care of me said that it was delayed because we were waiting on the pharmacist's approval. I overheard his entire conversation because it was LOUD and I speak Spanish. It was purely a social visit among them. When I asked him in English if he could pause a min and approve my mom's medicine so I could get it to her, he replied that was doing a medical consultation. I then told him that I speak Spanish and listened to the whole conversation and it was NOT a medical conversation but a social visit! He sprang to the front and approved it (again no more than 10 second process) while the gentleman that was helping me originally apologized profusely and attempted to cover for him. I plan on calling corporate and complaining to them as well. I would NEVER come back if I had another 24hr pharmacy near me. Unprofessional is an understatement. I would share the video if I was vicious. read more