What a wonderful place to buy tile and related products. We must have made five or six trips there as we were remodeling two bathrooms. It seems that we were helped each time by a young man By the name of Braden. I cannot say enough, good things about that young man. He answered every question we had in detail and steered us in the right direction on so many products. Today we bought grout and tile cleaners, and some tile for our backsplash in the kitchen. He showed me a better way to seal the grout that was way easier than what I was thinking about doing. He saved me a lot of time and work and the results are beautiful. He went out of his way to help us push this project towards completion with such helpful advice. He made this project so much easier with his vast knowledge of tile and all of the stores many products. What a great employee he is, and he also has a very calm and pleasant demeanor as well when dealing with customers. if I could give him six stars, I would.Thank you again Braden. We appreciated your help so very much. The next time I need tile and the associated products, I know where I'll be going. Thank you again, Braden. You're the best. Sincerely Reid read more

Wowzers!!! Never been here but finally has the need to discover and get motivated. I Love this store..so many textures, patterns, shapes, colors, flooring options, etc.. Where do you begin..I came without a plan and just to see what I liked and go from there. The store is huge. Sectioned properly so its very organized. They have wood, laminate, and so many flooring options and tiles for in and outdoor in so many colors, patterns, etc. They even have vanities, sinks, fixtures in different styles and colors. I loved just walking around and taking pictures. All the staff are so helpful and willing to help you choose or even put a whole room ogether for you from top to bottom. I left with several ideas but am planning on coming back for more. I found it so fun and all these ideas were helpful. read more

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Absolute worst service at the pick up center. Was told by one gentleman, 30-45 minutes. Later I'm told a couple boxes to move. Over 2 hours waiting and still haven't received my merchandise. Received a text message stating my order is ready for pick up and even after an hour still nothing, people coming in after are loaded before. read more

My mom and I went to look for bathroom tile and this was our second day at Floor & Decor. Everyone in the store was so polite and helpful and asked if we needed help but then we ran into Richard. Richard did not only help us by the time we left there we felt like we knew him. He was so friendly and knowledgeable. After talking with him he asked if he could just show us a tile we might like. an us to the tile and he found the floor, the wall and the shower floor in less than two minutes and we loved it. He saved us so much time and gave us the estimate of how much we needed right then and there. Thanks Richard for helping us two ladies out. read more

Floor & Decor - Home Decor Near Me - Miami, Florida

Agustín was immensely helpful, took his time to show not just the options of white bathroom tile I was looking for but he also showed me the products he recommends and the process involved in laying the tile but also cleaning it. Great service and extremely patient, helpful and kind. read more

I purchased a VCT type flooring from this establishment two years and two months ago. To date 90% buckled and swelled very very poor quality product. I will never buy or recommend anyone to buy from Floor And Decor. When putting in a warranty claim, they refused any return because they claim installation was not properly done. Which is not true. If there was a rating that I could put that was below zero that's the rating they would get. read more

Richard was amazing! He was knowledgeable and extremely helpful. Thankful that he approached us and asked if he could help as the previous employee we asked to help us was dismissive and just plain rude. read more

Our next family adventure take us to Floor & Decor located in Kendall, thinking remodeling our home we visit this place they have some many option to choose. marble, ceramics and other materials that they use for the floors and walls of the bathroom and the house, national and international products around the world of the best quality and you can find them in floor and deco at prices that no other company can beat. And the customer service to the client is very efficient and professional. read more

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Richard was absolutely wonderful. He was extremely knowledgeable and helped us from start to finish.

Best customer SERVICE!!! I have been in and out of Floor and Decor 5 times in the last month, trying to make a flooring decision for a small bathroom. THOMAS W is by far the best employee they have. Thomas is so patient!! It was a hard decision, he helped, and stood with me in line, and then he loaded everything in my car. If you walk in and feel overwhelmed, just ask for Thomas W! You won't be sorry read more

I recently visited Floor & Decor because we are in the of updating one of our bathrooms. The first impression that I got when the doors opened was that of a huge warehouse versus a design store. We browsed the bathroom vanity section and were extremely underwhelmed with the selection of cabinets that they offer. The quality and style is mediocre at best. For a store that has the word decor built into their name, this store is completely lacking any style or quality in the bathroom cabinetry that they offer. The 3 stars go exclusively to their selection of tiles. They have a huge selection of beautiful marble and glass tiles to choose from. The service would take 1/8 star at best, after hunting down someone to ask a question, we found one young man who barely stopped walking as he gave us a very brief answer. I would say that this location is not striving to provide any kind of service to their clients. From my observations, I am not at all impressed with this particular concept and I think it's a shame that such a huge space is not stocked with quality items. read more

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They have a large selection and fairly reasonably prices. I am giving this business a 1 star for the laissez-fair attitude they have after you purchase. I purchased 11-12 window sills. Part of the window sills said they were in stock and i saw some on the floor. So I asked to please pull what they could and i would pick up the rest when they arrive. I was told that it was harder to do that so i have to wait for all of them to come in together. Then some other items i ordered could not be ordered but was told i HAD to come in to cancel and get a refund for that part of the order. When i know in the past they issue a refund over the phone when an item is unavailable. Lastly, trying to call and speak to a human is impossible. I have called them over 10 times, tried every single extension they have and i have not been able to speak to someone. Save yourself the hassle go to a mom and pop shop tile store that cares about their customers. These big box stores only care about their bottom line. read more

Outstanding service ! very helpful, ask for Joe the assistant manager. Was able to educate me and guide throughout my selection. Thank you ! read more

Susana and Richard! Were amazing if it wasn't for them I would not have been back. Thank you!

My representative nilsa Sánchez was amazing today... she helped me hours to help me Accomplish my order. read more

Here for all your tile and fixture needs. This place is basically the total wine of tile. Looking for something in particular? They have a very large selection of different colors and textures. I've come here many times. Usually for big purchases. The last purchase was for lots of tile and a wall design we are doing in our home. I had so much help from one lady. She got me everything I needed and even recommended A few things. I also was able to finance it since the purchase was so large and I got 36 months no interest which is a great price to pay monthly to beautify your home. Great place to find tile and supplies for your next project at home. read more

This evening while shopping for playroom flooring, I was lucky enough to see a salesman available to help me. His name was Eddie Chappell and he made my shopping experience the best ever. Not only did Eddie help me locate my items, figure out the correct amount, price it out and locate the remaining store supply but he carried everything out to the front and loaded the car with a smile on his face and the most polite manners. Eddies knowledge, disposition, genuine friendliness, and desire to help were above and beyond anything I have ever experienced. He is a gem of an employee, and I strongly suggest he be promoted as soon as feasibly possible. Floor and decor you are lucky to have him. read more

Jean Carlos is one of the designers for the store and was amazing! Great customer service, provided several design options with varying prices that fit what we were looking for. Recommend consulting with him on your next project!! read more

Joe is the best seller in the store. I strongly urge the management to give this person a raise. Ive never received any service like that before. Incredible service! read more

Joe was truly a huge help aiding me with loading up the heavy tiles and he was also very attentive to me throughout the entire process. I appreciate his help and hospitality and because of this I will continue to do business with Floor & Decor! A satisfying experience thanks Joe! read more

Great showroom with so many great options from every price point. Its like the IKEA of floors and backsplashes. No matter what you are looking for, you will find every style. Definitely will be there for my next project. read more

Excellent Product and Services. I recently made two big purchases at Floor & Decor and I am extremely satisfied with the entire process. Kathy Galaz, my designer, was very knowledgeable and helpful. She made the entire process stress-free. I highly recommend Floor & Décor and specially Kathy to anyone looking for quality products and excellent service. Maria R. read more

Customer service is horrific. Cannot get somebody on the phone. I dont know how they do business like this.

Nidia was awesome, great service. she helped me on everything. The customer service on this location excellent

The in store service is pretty good but if you need to talk to someone on the phone, it's a night mare. There is a lack of training among the staff on his to deal properly with complaints. Also, three store cancelled my delivery date without consulting with me first which delayed my project as I had scheduled the contractors according to the established delivery schedule. All in all, I will go somewhere else for my next project. read more

I won't recommend this store to anyone. I bought 1000 SQF of porcelain tile that was supposed to be deliver on Saturday 3/25. I wait until 4:00PM and call the store to find out about the delivery they told me that my delivery was not scheduled because i did not verify my address no one call me the previous day the real reason was because the tile i bought was not in stock they ask me to go back to the store and chose a tile in stock so they can delivery on Monday 3/27. well my installer has been waiting for the tile and I call once again NOW they told me that the delivery is scheduled for tomorrow Tuesday 3/28 between 9AM to 5PM This is unbelievable and Unacceptable read more

THE WORST PLACE TI SHOP AT. They owe me a credit for $512. and nobody seems to want to help. I've waited for 2 months to get my credit back and still haven't had any help from either the store in Miami Gardens or any of the customer service person online. They're very quick to take MY MONEY but they seem to be taking their time to give me my money back. OVERALL, I don't recommend this store. There are better places. read more

This place is amazing. You have so many options of tiles and wood or whatever flooring you may be looking for your home. Floor and decor even has sample areas where they have made small bathrooms and cabinet areas to resemble what certain tiles would look like in your home. We came in on a Saturday night and the store was practically empty and it was perfect to walk around and browse at some options for our new home. Will be coming here again for ideas or any other materials needed read more

Floor & Decor - Kitchen backsplash - Home Decor Near Me - Miami, Florida

Thanks so much to Susana excellent professional. Ver knowledgeable and has a lot of patience and great taste. Also Mr. Ramon and Raulito great service and professionalism. read more

Customer service could be better. Just this morning I asked an associate for help and his response was "don't have that" as he walked away. No concern about helping me find something comparable. Then trying to find another employee was a chore and when I found one and asked for help for someone other than the young man who I previously spoke with, his response was "well, that's who it is" and walked away. This is not the first time I have found the customer service to be lacking. Really do not like this store and will stick with Home Depot and Lowes as well as online companies for the materials I need. read more

I highly recommend Richard, super friendly, he explained all we were looking for,even show us the compare between different products, this is the associate you need, super patient and communicative. read more

No stars at all ...for the worst customer service ever. This guy. Pedro in doral branch was very rude. And unkind....bad comments..bad manners....I don't understand how this guy can be working there. read more

Well that 3 star rating didn't last long... This time, my review will not be changed just because someone's going to call me with an apology. This review is for everyone who's considering in buying from this store and I will not be guilt-tripped into changing my review just so they could look good (whether it's with Yelp or their corporate office). There was no point in the manager giving me their personal number when my calls go straight to voicemail. We received our delivery Saturday but upon receiving, we noticed a lot of damaged items. Yes: I'm aware you will have SOME damaged tiles. But not 10 boxes worth plus multiple damaged bags of cement, ending up all over my driveway. I tried calling the manager to let them know how I received my shipment just to end up getting their voicemail every time I called (and no, it didn't ring; just went straight to voicemail). So then I found an 877 number for customer service. Spoke with the representative and asked her if there's any way they could get someone on hold from the store and they said they'd try the number to the store (the same way I already had). To no surprise, we were both left on hold for 25 minutes (even after the rep told the girl that answered that we needed to speak to a manager). The rep ended up hanging up after getting close to being on a 30 minute hold and admitted that that was unacceptable. Now I have a bunch of damaged product with no solution and no one to get in contact with to help resolve it either. Oh and you want me to bring you the damaged product to the store so you could physically see it? Yeah sure: why don't you come pick up the 80 lbs damaged bags of cement plus the 70 lbs boxes of damaged tile yourself. Me and my family spent all weekend moving all that heavy product to the back of our house because they only do curbside drop off (so keep that inconvenience in mind as well if you plan to order heavy products). If I could easily load all this back in my car and take it back, I would without thinking twice and all because of the worst customer service I've ever experienced with any company, ever. Oh... And I started writing this review when I was already on hold for 10 minutes and I told myself I would delete this review if they answered and guess what?!? I've been on hold for 30 minutes now... Worst customer service ever. I will not recommend anyone of my friends or family here. read more

Floor & Decor - Home Decor Near Me - Miami, Florida

I bought 50 tiles of 24 x 24, and other items. I spent over 1500 dollars. My cart was full of heavy tile. The lady that helped us, stated to my wife and I that we would get help to load it on my truck. As we were paying she turned to a black male, wearing black clothing and said, they need your help. He looked at us and stated will be right back, well he never came, no one came. Horrible service, I am sure if it would of been him expecting help from me a white person and failed to to do I would be marked a racist. Well this man was racist ! read more

Very happy with the service, product, and overall simplicity of the process. Cheryl helped coordinate and pick products that best suited our needs, would definitely recommend and use again. read more

I don't know what's going on with this Kendall store, nobody here knows anything about the products. It looks like a lot of young people with no experience or training. I asked for a certain employee, to find out the individual was terminated due to a Manager named Rommel sneaking and trying to catch an employee not doing their job. Every-time you look for a manager there is no one around or they are always busy. Now i see why all the knowledgeable employees left or been terminated. the managers are steadily watching the employees rather than running the store. I will not be buying from them anymore, going elsewhere. This used to be a good store , don't know how it fell apart, the service is horrible and you can never find anyone to help you. read more

Richard is an excellent employee super helpful and knowledgeable Have had the pleasure of his service twice and he is always the best

Had a great experience with Bridgett a very helpful and knowledgeable person. Wouldn't consider going with another person, she is the go to "Lady" at Kendall Floor & Decor. read more

I had the pleasure of being helped by Thomas Williams at the Kendall Drive location. Thomas is amazing! He helped me find my tiles and answered every question. He made sure I had everything I needed. If you are looking for tiles ask for Thomas! He is knowledgeable and helpful and will give you great customer service!' When others walked by and weren't interested, he helped me with my purchase!! Amazing customer service Thomas Williams!' Thank you! read more

Do yourself a favor and go somewhere else! This is our third time here and we give up! Yes, that's how bad it is - LITERALLY NO ONE TO HELP YOU EVEN THOUGH THEY ARE FULLY STAFFED!!! Starting with the manager hanging out with the "kids" talking and If you interrupt them they look at you with the how dare you face! Again, NO HELP WHATSOEVER. read more