We purchased a Thermador combination convection oven and speed oven. The speed oven stopped working after only 1 day. They were not helpful in trying to fix this. They claimed they had no other unit to replace it with. Thermador gave me the run around first saying it would be fixed, then saying they didn't have the parts, then saying it would be replaced, then saying the unit was backordered for months. I have requested several times to return the unit and be refunded. This has not been resolved. Do not trust them. Shop elsewhere. read more

This is a family run business that has been around for years. They have always had an impeccable reputation. My parents purchased their appliances from Scot Appliance in the 1960's. My first appliance purchase from then was in 1989. They had competitive prices and were very knowledgeable about their products. I just remodeled my kitchen and purchased all the appliances from them after comparing what I wanted with Scott Appliance and the well known national chains. Scott's had the best deal. Then they held appliances for over two months due to my contractor delays at no charge. Mark Scott delivered and installed. There were still cabinet construction problems. He fixed them at no additional cost. They are all very helpful and look after their customers. Btw, found out Mark used to build custom cabinets and really knew what to do to correct the installation problems. read more

We have done business with this local family-owned company many times over the years and always had a good experience. However, yesterday they provided advice above anything we have ever had an any appliance store. Our very expensive 5-6 year old GE Monogram Advantium microwave suddenly started "sparking." We called Scott Appliances for advice re service or replacement. Over the phone, David Scott said that the rack inside the appliance could be problematic and was not needed except when cooking multiple items. He suggested that we remove it to see if that had an effect. It turned out that the support bracket inside the unit was worn and reacting with the rack creating the spark. His knowledge of microwave issues solved the problem so instead of an expensive repair or a replacement in the $3-4,000 range we can continue to get many more years of service from this unit. Thank you David and Scott Appliances; needless to say we will continue to use you for all our appliance needs. read more

I have bought numerous appliances from Scott over the years and have always found them to be knowledgeable, reliable, and prompt. I have not attempted to buy an appliance since the start of Covid, but I can say (to the two previous reviews) that I never once had a problem with Scott and I bought (at least) two double ovens, two washing machines, one dryer, one or two dishwashers and probably more from them. I like to support local, family-owned businesses whenever possible. read more

So disappointed in their customer service. Called on a Tuesday morning to purchase a new in wall microwave (and it was a big job) and was told they were busy and would get back to me. Was expecting a call later that day. All day Tuesday, all day Wednesday, finally at 4:10 on Thursday-that's almost 3 days- I get a call. When I asked why the delay, was told in a rude way that the item would take over a month to get to me anyway. And I must add that while waiting for a call back, I contacted another company that handled the entire order in an hour. Not great. read more

Knowledgeable staff. Very helpful in selecting the right appliances for my needs. Greatly appreciated their kind and efficient customer service! Definitely recommend!!! read more

My old washer, unrepairable, needed replacing during the county "shelter in place" mandate. I called Scotts who walked me through washer choices and options. While doing so they contacted their delivery driver at their warehouse and asked him to wait on one more order (mine). Within 50 minutes from my call the installer, wearing a protective mask and gloves, and armed with disinfectant, installed my new washer.. This is service that's rarely experienced these days. Thank you Scotts Appliances! You've gained a new customer and a fan! read more

I can't believe I've never been here before. I highly recommend this place to anyone since they treat you with the utmost respect here. Whoever trained the staffs should be well praised! Nothing but professionals here. Excellent job and service! Pretty reasonable as far as the price as well. read more